# Page 28 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 28 - Is ChiroTouch the right Chiropractic solution for you? Explore 1083 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/48210/ChiroTouch/reviews

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ChiroTouch

4 (1083)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 28 - Reviews of ChiroTouch

## Showing most helpful reviews

Showing 676-700 of 1083 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LD

Lee D.  
Chiropractor  
  
Used the software for: 1-2 years

### "I was with another software and was told I had to switch "

June 25, 2018

4.0

Pros

That I can use my iPad but the screen is a lot different on the iPad than the big screen. It does capture notes fairly well

Cons

Not very user friendly customer support is a joke and if there is ever a power outage get ready to have to reprogram your iPad so it will communicate with you main computer

Review Source

PV

Penni V.  
Nurse Practitioner  
Medical Practice  
Used the software for: 2+ years

### "Not for medically integrated practices..."

March 9, 2017

1.0

I have been in healthcare a long time and I have never had such displeasure with an EMR program. This software is definitely not for medical professionals. Because of a fault on ChiroTouch my entire practice was out of compliance with Meaningful Use for 2016 - very disheartening when we put our trust and money with them.

Cons

Too many steps to complete one patient's records and be compliant with Meaningful Use.

Review Source

AD

Andrew D.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Extremely pleased with software"

January 4, 2017

5.0

Transitioning from my previous software was simple and the training procedures with ChiroTouch had me ready to go. I have improved my billing and collections in the past year after switching. The support staff has exceeded my expectations, they have been very quick to respond to my questions are always a pleasure to speak with. ChiroTouch has made inputting patient notes seamless and quick. Having multiple IPad applications makes working across your office network simple and saves valuable time. I wish I had started with ChiroTouch day one of opening my practice.

Pros

Ease of use and ability to work on the network with different computers and IPad devices.

Review Source

Response from ChiroTouch Integrated Practice Solutions

January 5, 2017

Dr. Dunlap, Thanks you for taking the time to offer such a positive assessment. We hope to continue to be at your service for many years to come!!

JG

Jr G.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Overall good "

May 7, 2018

4.0

Pros

Accounting is easy to use for someone with little experience Scheduling is easy for one provider and printing out their schedules

Cons

Scheduling Multiple Provides For Same Patients for massage and then adjustments make it long and receiving payment for the same patient for massage and chiropractic make double work to check out.

Review Source

CK

Christopher K.  
HR Generalist  
Medical Practice  
Used the software for: 2+ years

### "Good system for a small Chiropractic office"

July 8, 2018

4.0

Pros

ChiroTouch was easy to use for our small office. We have about 6-7 employees and it was easy to learn and train new employees. You can adjust the SOAP notes depending on your companies needs.

Cons

The system lags and the technical support is not the best. We have had to reboot the system multiple times because of connection errors.

Review Source

PG

Phyllis G.  
Insurance/Billing Specialist  
  
Used the software for: 2+ years

### "I have been using chirotouch since 2012 and found it to be very user friendly. Love it!!!!!"

May 7, 2018

5.0

Pros

Very easy to use. I handle all the billing and insurance and compared to other software programs, chirotouch is the best.....

Cons

For certain insurance policies, they have a co-insurance and copay....for office visits only and for chiropractic but does not have a special place for both.. That is the only thing that I really need.

Review Source

SM

Scott M.  
Owner / Doctor  
  
Used the software for: 2+ years

### "ChiroTouch in our office. "

January 10, 2018

5.0

Pros

CT works well with our other software. We love the constant upgrades and the fact that CT is always listening to what the users are wanting then integrating it into the new updates.

Cons

The only negative thing I could say that is also much improved over the past 6 months is the time it takes to get a live person for support.

Review Source

LAA

Lori Ann A.  
Billing Specialist  
Medical Practice  
Used the software for: 2+ years

### "ChiroTouch Review"

August 29, 2018

5.0

Pros

The executive is always very knowledgeable and extremely helpful. She takes the time to make sure that we understand how use Chiro Touch.

Cons

When a patient has more than one area that they need to address on one body part it does not allow them to answer at the same time, they need to hit finish and then add another body part.

Review Source

KH

Karolane H.  
Office Managerq  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Okay"

February 21, 2023

3.0

Pros

Lots of very useful features including auto-allocation of patient payments and online claims management.

Cons

Buffers incessantly and daily dashboard is frequently missing information or not working altogether.

Review Source

Response from ChiroTouch Integrated Practice Solutions

March 1, 2023

Hello Karolane, Thank you for leaving a review on ChiroTouch. We are excited to hear that you rarely have any difficulty with the software! We appreciate the feedback and hope to continue to make your experience great! Thank you for choosing ChiroTouch.

KT

Kristen T.  
Chiropractic Assistant  
Medical Practice  
Used the software for: 1-2 years

### "ChiroTouch Review"

December 28, 2018

4.0

Pros

Note documentation, note recollection and patient management are made extremely easy with this software.

Cons

The hot button section can be frustrating because it does not include all of the text on each hot button. This makes it difficult for the doctor to know which button he's pressing.

Review Source

tC

teri C.  
office manager  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "We are not there yet!"

August 22, 2022

5.0

not too happy with the scheduler yet. Having trouble setting that up because we are in the view mode.

Pros

Don't know because we are not up and running yet. \[SENSITIVE CONTENT\] we should know more.

Cons

it should be faster in note taking and more accurate for what we do.

Review Source

MB

Mikky B.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Always quick and friendly help when and if needed"

December 13, 2017

5.0

I have been in chiropractic for many years, long before computers. I had another simple system and watched Chiro Touch enfold.

Pros

Being able to customize the chart notes to my practice. It is so nice that any one can read my chart notes years later and know exactly what the patient's condition was and exactly which vertebra was adjusted and how.

Review Source

JH

Joshua H.  
Chiropractor/Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "ChiroTouch is unintuitive"

March 22, 2019

3.0

Overall, not worth the money. At least once per month we had issues, whether it be with billing, logging in, crashes or backing up, and customer support was never available when you needed them.

Pros

SALTing from previous notes and having photo identification

Cons

Constant crashes and not as customizable as they lead you to believe.

Review Source

TH

Thomas H.  
owner/clinic Dr  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "chiropractic soft-wear made for the practitioner"

January 16, 2018

4.0

helps me do appointments and super bills

Pros

was a long time to get used to the softwear program as it was very different from out last one, but seems to handle chiro business well

Cons

almost impossible to call chirotouch, I have waited up to an hour !! so there is a way to chat that seems the only way to actually get through

Review Source

TW

Theresia W.  
Office/Billing Manager  
  
Used the software for: 2+ years

### "ChiroTouch is very user friendly and if help is needed the Customer Reps are always very kind. "

January 9, 2018

5.0

Pros

I find it is very user friendly after having used other systems. It is easy to learn and has many helpful videos when needing a little help or the Customer Reps are knowledgeable.

Cons

I wish the ledgers had more options on how to view and print them. It would be helpful if all the info was on the same ledger.

Review Source

ME

Mark E.  
owner  
Hospital & Health Care  
Used the software for: 2+ years

### "I'm surprised that it can still be 2 weeks to set up a 15 minute help session. "

May 10, 2018

4.0

Pros

Very time consuming to get a new patient initial note populated but then any follow up visits flow well with simple changes and updates.

Cons

Would like to see auto spell check in more areas. Also more reset adjustment options in more areas. Would like to see the current date auto generate for daily notes.

Review Source

NG

Nathan G.  
Chiropractor  
  
Used the software for: 2+ years

### "Most of the time it is great, I am not a fan of the changes of how the customer support has changed"

January 15, 2018

4.0

Pros

I really like the ability to customize the interfaces. The reports are very helpful for auditing collections, patient drop off, new patients and office efficiency.

Cons

I don't like how the customer support has changed from having an specified account rep to everything being funneled through the community page.

Review Source

TE

Traci E.  
Practice Manager  
  
Used the software for: 2+ years

### "Good"

January 10, 2018

4.0

Pros

The thing I like the most about Chiro touch is that is very user friendly. I like the way that we can customize it to our standards.

Cons

The thing I like the least like about Chiro touch is the statements. It seem like if I run each case type separately or all together I do not get the same people on the list.

Review Source

TN

Tuan N.  
Mnager  
Medical Practice  
Used the software for: 2+ years

### "Help with support with \[SENSITIVE CONTENT HIDDEN\]"

February 26, 2021

5.0

great

Pros

easy to use, you can set up your own narratives

Cons

I wish some of the features be changed and modified

Review Source

JK

Julie K.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "It's easy to get help when needed"

January 9, 2018

4.0

It makes my job that much quicker and saves me time to do other things.

Pros

It's pretty straight forward and easy to use. You just click and go. I like being able to set up the buttons how I want them in my own personal order.

Cons

Doesn't have some reports that I would like or ability to message people based on insurance companies.

Review Source

AT

Ann T.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "This is graphic Hell"

March 30, 2017

1.0

So I've been using Chirotouch for the past 6 months and it is just the worst. It looks and functions like something from 1998. It is the current bane of my existence. Everything is a struggle with this software and nothing seems to go right. I also watch all the online videos to help me navigate through the software and it left me feeling like I had ADHD (maybe I do). The videos take forever to get to the point and it makes it very difficult to focus! Just doing something so simple as to add a "purpose" and "purpose color" is a hassle. It's over complicated and over whelming. The graphics though......there is no God.

Pros

The support team is really great considering the software they support

Cons

GRAPHICS (hire a graphic designer!) Its overly complicated

Review Source

KR

Kelsie R.  
Chiropractor/ owner  
  
Used the software for: 2+ years

### "Overall it makes my life easier by making notes fast and easy."

January 9, 2018

5.0

Pros

It's easy to customize your own macros to make notes fast and easy. I love I can chat with customer support and get them connected to my computer if I need their help.

Cons

The price is the only downfall in my opinion. Wish it was more affordable, and wish customer service was provided with the overall price.

Review Source

LJ

LAURENE J.  
biller  
  
Used the software for: 2+ years

### "Great platform for Chiro"

May 4, 2018

5.0

Pros

I do the billing for multiple companies and this program it pretty easy to use and learn how to navigate through. And very teachable to the new employees. Very easy to understand platform.

Cons

Not so many bells and whistles I guess but then again that's probably why it is a better and easier to use program

Review Source

LW

Larry W.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "ChiroTouch "

August 19, 2022

4.0

Neutral

Pros

Cloud based

Cons

Some aspects of the program are not logical and we can’t improve the system.

Switched from

[ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/)

Cloud service

Review Source

JR

Jennfier R.  
doctor  
  
Used the software for: 2+ years

### "You have to wait forever to get someone from support and then they aren't always helpful. "

January 10, 2018

3.0

Pros

I don't have to keep paper records.

Cons

The customer service serious lacks. Wait times for support take forever, then they make you feel stupid because you didn't know how to fix the issue you are having. Seems like support doesn't really care about the customer and would rather be doing something else.

Review Source

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