# Page 29 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 29 - Is ChiroTouch the right Chiropractic solution for you? Explore 1083 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/48210/ChiroTouch/reviews

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ChiroTouch

4 (1083)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 29 - Reviews of ChiroTouch

## Showing most helpful reviews

Showing 701-725 of 1083 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JO

James O.  
OWNER  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "SQL"

April 20, 2021

5.0

Pros

How well the customer support was and is

Cons

Sometimes you get a less than spectacular customer support employee

Review Source

CR

Callie R.  
Educator  
Education Management  
Used the software for: 2+ years

### "Chiro Touch - Records and Communication"

December 3, 2020

5.0

Overall, ChiroTouch is a helpful tool that could be easily improved.

Pros

ChiroTouch allows me to communicate in a streamlined way with my chiropractor. I fill out how I am feeling before I am seen, allowing her to jump straight into my adjustment after my name is called! This allows me to be in and out of her office quickly! ChiroTouch also lets my chiropractor track trends in my health over time that she is able to share with me to give me insights into my well being.

Cons

It is very frustrating to only be able to select one area of the body at a time. For instance, it would cut my time filling out the form each week in half if I could select the right and left shoulder at the same time and fill out the symptoms I'm feeling that apply to both sides of my body versus entering it twice (once for each side).

Review Source

KD

Kristi D.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Overall good experience."

January 9, 2018

5.0

Too many to list.

Pros

The way everything fits together with the provider all-in-one, the accounting module and front desk.

Cons

Insurance tracking. Does not track actual dollar limits according to what insurance pays, it calculates on the total allowed amount which is incorrect and needs to be manually adjusted.

Review Source

SW

Stephanie W.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Dr. Steph loves Chiro Touch"

March 9, 2016

5.0

Pros

Chiro Touch makes my practice simple and easy. It manages so much of my office and automates a ton of processes so that my staff and me can focus on taking care of our patients. I love the patient self check-in on the iPad, it's like a digital sign-in sheet that is HIPAA compliant. I also really love the automatic patient text message appointment reminders. I know that this helps patients stay compliant to their care plans. We just started using the My Chiro Town app where patients can schedule their appointments from their smart phones.

Cons

I wish it was easier to access my chart notes from home, there is a way to do it but I guess this provides security so it's not that bad.

Review Source

BY

Brenda Y.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Use it everyday! "

May 7, 2018

5.0

The ease of use

Pros

The ease of use for everyday scheduling, billing and payments. It is easy to find errors when they are made and can easily be fixed.

Cons

The reports don't quite track what I would like. I am sure there are reports that I could customize, but learning how to do that would take some time.

Review Source

AH

Amy H.  
Physical therapist  
Medical Practice  
Used the software for: 2+ years

### "Not the best physical therapy software "

February 6, 2018

2.0

Pros

Ability to recreate notes from any previous date and ability to recreate a note from another provider of the same specialty

Cons

Initial evaluation templates. Manual muscle testing does not give individual muscle groups and range of motion does not allow for both active and passive range of motion.

Review Source

TS

Tracy S.  
Assistant  
  
Used the software for: 1-2 years

### "We use Chirotouch for our EHR services"

May 21, 2018

5.0

Pros

Chirotouch is easy to use and it is very thorough in its detail. You can also ad your own macros into it to make it go quicker.

Cons

Without good macros it can take a while to write your notes, especially when you're yet to be familiar with the software.

Review Source

RR

Ralph R.  
CEO  
Medical Practice  
Used the software for: 2+ years

### "Great software, only issue is patient accounting portion. Needs to be CPT code specific, not global for insurance breakdowns for accurate front desk totals."

December 11, 2017

5.0

Been a user for 10 years

Pros

Patient notes are easy and programmable. The interaction is very good. Follow-up visits are easy to record as are exacerbations.

Cons

Patient accounting section as discussed above. This is a significant issue as insurance companies are more convoluted in there coverage today.

Review Source

LH

Linda H.  
Chiropractic Assistant  
  
Used the software for: 2+ years

### "ChiroTouch has helped our office keep organized."

January 9, 2018

5.0

Pros

I appreciate how the program can be customized for each office. There are many features you can add to help with doctor notes and patient accounts.

Cons

The software can run slowly when it is not connected to a fast server. The updates on ChiroTouch always take longer than expected to install.

Review Source

CP

Carol P.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Constantly talking to support for issues."

January 12, 2018

1.0

Not a great value for the price.

Pros

SOAP notes are somewhat easy to do. It is easy to contact support. We probably spent more time talking to support than actually writing notes.

Cons

A slew of problems from the ipads not saving outcome assessments to claims being rejected due to errors. Every single day in the office we had to talk to support. The program constantly has errors and freezes. It's a horrible program for something you have to pay for.

Review Source

kR

kevin R.  
Chiropractor/owner  
Medical Practice  
Used the software for: Less than 6 months

### "LOOK ELSEWHERE.server based, horrible customer service, false promotion"

December 12, 2017

1.0

Everything. I was a Smart Cloud customer for 7+ yrs and ChiroTouch bought them out and made them obsolete. I went with CT thinking it would be better. I made a huge mistake. Server based system was antiquated and the remote login process never worked. No scheduling on the go or paperwork at any other PC that wasn't connected to server. Software itself - more complex than it needed to be, actually making it less user friendly. GUI was antiquated. Customer service was deplorable. It took me over 2 months to get out of my contract, in which they made me pay in full but it didn't matter, because I needed out. Lesson learned.

Cons

GUI - antiquated. Pricey. False advertisement and their server based system with difficult remote login process. Customer service - mostly via email, phone is difficult to get in contact with someone, especially a specific person and long wait times.

Review Source

DSD

Dr. Susan D.  
Chiropractic Physician  
  
Used the software for: 2+ years

### "Terrific! There is so much support! "

January 9, 2018

5.0

Pros

There are numerous ways to get your question answered. Live chat, call, set up a one-on-one training session.

Cons

There is so much functionality it can be a little overwhelming. Wish it had a cloud based version. I don't like having to sign into my office to work from home.

Review Source

SW

Slyn W.  
Doctor of Chiropractic  
Medical Practice  
Used the software for: 1-2 years

### "Good"

June 7, 2017

4.0

Pros

The chirotouch product is easy to use and is pretty self explanatory. Setting up your own individual macros is convenient.

Cons

The stat reports are sometimes confusing. Support is helpful but often takes long periods of time to get through.

Review Source

DRW

Dr. R. W.  
Chiropractor / Owner  
  
Used the software for:

### "Chirotouch takes care of Chiropractors! Love It !"

February 16, 2016

5.0

Pros : Trained online so I can do it on my own time - supplanted with scheduled sessions with a tutor to fill in any gaps and answer any questions I have -they come right into your system Easy and intuitive to learn if you follow the training , at first I skipped my homework ,and struggled , but once you commit to learning ,it makes clear sense and is easy to follow . So many awesome features : ipads , patient sign in collects a subjective , I totally customized my SOAP notes , easy scheduling and patient dashboard . I can schedule support calls when they are good for my time. this type of Support has been a life saver at times . The ICD-10 transition was a piece of cake with this software Chiro touch gives back to the profession both with time and money Cons: the billing end can be a little over whelming at first and this is where I needed to buckle down on my training and really own it instead of depending on staff to master it. Now I can train my new staff on my own . Bit of an issue with support wait times thru the holidays , but now I schedule support and they call me when its good on my time ,and the wait times after the year turned are much lower .

Review Source

Response from ChiroTouch Integrated Practice Solutions

February 16, 2016

Dr. Willis, Thank you so much for submitting your review. We're happy to hear that your experience with ChiroTouch has been positive. We are constantly looking for ways to improve our software and support so you're feedback is invaluable to us. Thanks!

VR

Verified Reviewer  
Owner/Strength & Conditioning Coach  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great software, too expensive for self-employed. "

January 24, 2019

4.0

Satisfactory, however, found a better software that accomodated to my price point and didnt break the bank from the beginning, with much more customization and customer service.

Pros

Portability with the iPad was great! Electronic filing and EHR services were pretty good.

Cons

Set up is tidious. Not exactly fully customizable on the spot, and everything must be done by contacting customer support.

Review Source

FH

Frank H.  
Owner  
  
Used the software for: 2+ years

### "I have enjoyed using Chirotouch for my total office solution for notes and billing since 1995"

January 10, 2018

5.0

Pros

It is easy to use, and the lay out is fairly logical. The pages look clean, and it is pretty easy to navigate through the various pages.

Review Source

Response from ChiroTouch Integrated Practice Solutions

January 16, 2018

Frank, Thank you so much for taking the time to provide your feedback. We are honored and grateful that you have given us the trust and confidence to help in your practice!

CF

Carley F.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Recommended "

May 7, 2016

4.0

Pros

The software is a complete practice management system. I prefer to keep my practice small and manageable without relying on many employees so the software replaces the need for help in some ways. I love how well the system manages outstanding claims, balances and any issue for that matter.

Cons

I am pretty upset over how expensive the monthly costs have become. I purchase the system because over time it would be more cost-effective however all of the additional add-ons make it more expensive over the long run. I think that they could make the soap note interface more helpful. A lot of that interface is not useful and does not go into the soap notes.

Review Source

VH

Vivian H.  
Office Coordinator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "The support reps are helpful. like everything some reps are rude. However 95% are super friendly."

February 22, 2018

5.0

The software helps with the personal injury reports.

Pros

The software is super easy to use and super easy to learn. once completing the training i didn't have any questions.

Cons

When calling for support services sometimes the wait is unbelievably long. Sometime some calls are not returned.

Review Source

MA

Merrick A.  
Billing Manager  
Alternative Medicine  
Used the software for: Less than 6 months

### "Chirotouch is feature deep, click heavy, and prone to glitches."

August 12, 2019

4.0

Mostly good. Expect 2-5 more clicks than the average EMR to achieve the same thing...

Pros

The report functions of chirotouch are extensive. It makes AP/AR smooth. The scheduling function is poor, but the degree of customization that’s available for accounting and creating internal (personal) medical insurance relationships is great. The phone based customer service team is very knowledgeable, and as long as you only work with their patches and implementation processes, you can call them about anything related to the software.

Cons

Scheduling software. This component has the most to be desired. Everytime they update the software (which is more often than most EMRs) you will experience interruptions to what seem to be stable aspects of the software.

Review Source

SM

Stacy M.  
Office manager  
Medical Practice  
Used the software for: 2+ years

### "Overall I like working within Chirotouch but the accounting part of it is a little to be desired"

May 10, 2018

5.0

Pros

I like the easy of making appointments and working with in the front desk application. Importing client intake paperwork is easy as well.

Cons

I don't like the accounting side of it..it is not setup for small practices and figuring out the insurance estimated payments

Review Source

AD

ANDREW D.  
Chiropractor  
  
Used the software for: 1-2 years

### "Great software for solo practice"

January 9, 2018

4.0

Pros

ease of daily note input and importing electronic remittance advises into the patients ledger cuts down on time spent at computer daily.

Cons

Every additional function is always an extra charge. Setting up custom macros can be difficult at times.

Review Source

Response from ChiroTouch Integrated Practice Solutions

January 15, 2018

Dr Andrew, Thank you so much for taking the time to provide your feedback as we are so grateful to have the opportunity to call you our client! Do not hesitate to let us know if we or I can help with your macros at any time !

MD

Michelle D.  
Doctor  
Medical Practice  
Used the software for: 1-2 years

### "Disappointing product -- especially for the price"

September 12, 2016

2.0

Pros

It's super customizable -- a pro, and con. Customer support is typically pretty quick to be able to answer questions.

Cons

Not intuitive at all, doesn't follow basic patterns of computer use. Buttons don't make sense and it is not very easy or obvious how to navigate many of the features. Being customizable is great, but in doing so, it's a long and painful process. The interface is super dated, looks like a program out of the 90's. There are a whole lot of annoying details about this product, I could go on. Instead, I will say, find a cheaper (It's RIDICULOUS how expensive this software is...and there is no returning it even after a short period of time using it. Once you get it you're locked in for life...I tried)program that maybe isn't too spectacular but trust me, neither is Chirotouch.

Review Source

AP

Amanda P.  
Billing Manager/Office Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Not what we expected"

April 5, 2018

2.0

I can not think of one benefit we gained from this software system

Pros

The software is easy to use and the documentation is pretty simple

Cons

The customer service is horrible! No one ever returns phone calls. The software on the work stations hasn't been working properly since the last update and no one in their support team seems to know how to fix it. So we are currently running and office of 6 providers off of one computer. The monthly fee per provider is ridiculous compared to the support and usability that we get out of the software. I would not recommend this software to anyone!!

Review Source

DH

Danielle H.  
Office Manager/Chiropractic Asst  
Medical Practice  
Used the software for: 2+ years

### "My experience with ChiroTouch has been very useful!"

July 17, 2018

5.0

I've been using ChiroTouch for at least 10 years at our office and we love it. The program is easy to use. If you need help with anything ChiroTouch is just a phone call away. We were using Platinum System and I hated it. When we started using ChiroTouch it has made making appointments much easier. Being able to print any type of report you need. If your looking for a great Chiropractic program then ChiroTouch is the program you have been searching for!

Pros

The ease of scheduling appointments, especially when were giving patients appointments for the year. They have a print out of all their appointments so its great!

Cons

I'm not a fan of being on hold. That is the only con i have. Other than that the program has helped our business in many ways.

Review Source

AI

ANITA I.  
office manager  
Medical Practice  
Used the software for: 2+ years

### "THIS IS A GREAT PRODUCT"

January 9, 2018

5.0

Pros

IT IS VERY EASY TO LEARN TO USE. WOULD HIGHLY RECOMMEND THIS TO ANY CHIROPRACTICE CLINIC. LOVE USING IT DAILY.

Cons

MONTHLY BILLING STATEMENTS COULD BE BETTER. NEWEST UPDAT MESSED UP THE POSTING OF PAYMENTS. IF YOU PUT WRONG AMOUNT IN YOU HAVE TO DELETE AND REPOST.

Review Source

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