# Page 31 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 31 - Is ChiroTouch the right Chiropractic solution for you? Explore 1083 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/48210/ChiroTouch/reviews

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ChiroTouch

4 (1083)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 31 - Reviews of ChiroTouch

## Showing most helpful reviews

Showing 751-775 of 1083 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JQ

Jesse Q.  
owner  
  
Used the software for: 6-12 months

### "The sales team (Shane) will lie to you to sell the software. Made promises that he did not uphold."

November 2, 2017

3.0

Pros

Able to take faster notes. Support team has been outstanding and could not be more pleased. Pleased with the intake helping with accident history.

Cons

Again, the sales team is there to sale the product and tell you whatever to sale the software. The sales team will con you with discounts/freebies/gift cards , but when it comes down to it the sales person's will back down from what they promise you. Another con would be the multiple apps....used to only one app to open billing, patient scheduling, patient history, etc.

Review Source

KF

Kimberly F.  
Chiropractor/owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great software"

May 3, 2019

5.0

Pros

It is very comprehensive and easy to use. If we have questions costumer service is super helpful.

Cons

It takes some getting used to and time to learn it. Which is not surprising.

Review Source

HF

Howard F.  
Owner/Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "Chirotouch is the BEST!!"

May 16, 2017

5.0

I went to a seminar recently where I sang your praises to everyone who would listen!

Pros

Everything! The alert function, the macros for the chart notes, the webinars. it isn't enough for me to tell you everything I LOVE about Chirotouch!!

Review Source

DH

Deryl H.  
IT Manager  
Medical Practice  
Used the software for: 2+ years

### "Not ready for ICD-10"

July 22, 2015

2.5

Pros

The product worked well. However, support is dropping like a rock. They claim to support ICD-10 however the administrator at the doctor's office has to manually define diagnosis buttons for ALL ICD-10 codes for everyone that will have to use them. For ICD-9 there was a copy button function that allowed the administrator to create the buttons for one provider then copy the buttons to all the other users. This does not work and the attitude is what is the big deal, you don't need it until October.

Cons

There is less and less knowledgeable support even though we have to pay for annual support.

Review Source

Doug C.  
chiropractor  
Medical Practice  
Used the software for: Less than 6 months

### "Chirotouch is a very functional program but may be better suited for larger offices."

February 14, 2018

4.0

super functional

Pros

This program can transfer most of your information from Autumn8 if you are one of those unfortunate users. And it will most definitely serve all of your office needs.

Cons

For me the price is the biggest challenge for a single office. I just need simple with no bells and whistles.

Review Source

MF

Mike F.  
Chiropractor  
Medical Practice  
Used the software for: 1-2 years

### "Useful but could be more time efficicent"

August 15, 2017

3.0

Pros

Easy to figure out for a new program, I like the quick buttons for repeat patients and notes, I like the communication features for the front desk manager.

Cons

It is the most time efficient program for the business, it's also time consuming to set up your quick buttons and usually requires IT support.

Review Source

JC

Janine C.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Smart cloud product"

May 25, 2016

4.5

Pros

I already have recommended it to several colleagues. Only one did not have it already. It is simple it has all the bells and whistles that simplistically design a completed professional report with graphics. Our rep was clearly a master of the program and the workings of it. Additionally he readily changed his schedule and was right there during a crunch time for us to get us up and running and being able to allow us to get a promotional discount. In a moment of frustration ironically a couple of office members reached out to him. Despite his travels he made sure he responded promptly stating he would provide the answers upon his arrival and he delivered.

Cons

The training being remote and having to go through the complete training. It has delayed us getting started. Ideally having someone in for a half or whole day after a bit of independent study and saying here this is everything 1,2,3. Any decent practitioner can go back with staff and review videos. That has been tiring, tedious and frustrating. As well having last year converted from PC to MAC and now having to go back was a waste of money for the computer expense. As well as the usual glitches have been occurring with PC. It almost had this office decline the product.

Review Source

LH

Lauren H.  
Admin  
Medical Practice  
Used the software for: 1-2 years

### "Great!"

December 12, 2017

5.0

Overall, we have been very pleased with ChiroTouch and would recommend it

Pros

The Customer support has been excellent, very little wait time and always helpful and friendly as well as efficient and complete resolution to problems.

Cons

The Doctor notes were a little bit of a transition but part of that was due to insurance requirements and adjusting to a "no-paper" practice.

Review Source

HC

Heather C.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "5 Stars!"

December 4, 2018

5.0

Pros

This software makes its so easy and efficient to do chart notes, collect money and schedule patients. We were able to customize it to fit our practice.

Cons

Online support at times can be a challenge.

Review Source

AT

Alicia T.  
Billing Specialist  
  
Used the software for: Less than 6 months

### "User friendly"

January 12, 2018

4.0

Pros

The accounting application makes billing EDI claims and posting insurance payments very simple.

Cons

When dealing in check out, if you need to note patients account you have to go into patient management and locate patient and then go into their ledge to put a note. It would be nice to see insurance info in the accounting application, so you know you are reconciling the patients portion correctly.

Review Source

Response from ChiroTouch Integrated Practice Solutions

January 15, 2018

Alecia, Thank you so much for taking the time to leave your feedback. We are always looking for ways to improve our software and your idea of sharing the insurance information, under the patient tab in the accounting application, is excellent. We are so grateful to have been given the good fortune of serving your practice!

RD

Rosie D.  
Front Desk Manager  
  
Used the software for:

### "Thankful for this software for making my life easier!"

March 12, 2016

5.0

I'm a HUGE fan of using ChiroTouch! I have worked in different chiropractic offices for many years and I have never used software that was this easy to learn, easy to teach and helps so much with my everyday tasks. Running the front desk of an extremely busy practice, and dealing with a high volume of patients, I love how efficient this program allows me to be. I am able to access everything I need without leaving my desk. I can access their billing, notes, insurance information, visits, records, whatever I need is provided all in one place. There are many features that CT provides, like the 'alert' feature, which helps greatly in my position to communicate with the doctors, other staff members and even our patients. The program helps me to see my schedule for the whole practice at a glance and makes it easy to keep track of all appointments. One of the things that I really appreciate about ChiroTouch is that they are always looking for ways to improve and they have really listened to my feedback on ways to make my job easier so that I can focus on the care of my patients. I have recommended it to several of my fellow CA's and they have noticed how much easier their job is.

Review Source

Response from ChiroTouch Integrated Practice Solutions

March 12, 2016

Thanks so much for posting your review and for recommending ChiroTouch to your colleagues! We're glad to hear ChiroTouch is making your life a bit easier.

DK

David K.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Superb product and support!"

March 30, 2016

5.0

Pros

The last 5 years have seen so many changes to our profession from EHR, PQRS, ICD-10, to CMS forms and Chirotouch has always been proactive and prepared to guide us through the changes. It is rare to find a software where BOTH the billing and the EHR systems are outstanding and easy to learn and use.

Cons

I have never had any issues with the product or vendor, on the rare occasion that a question couldn't be immediately answered, they took the time to investigate and research my issue, and then got back to me the next day and it was answered and issue was resolved.

Review Source

MO

Mary O.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "I'm ChiroTouch's Biggest Fan!"

February 18, 2016

5.0

Pros

It's easy to use and we customized it to work for us. We added macros, added our own office codes, we upload all exams into CT so our pt reviews are all paperless, anyone can learn the front desk system in one day(that actually happened), chart notes are easy and take little time to do, to name a few things.

Cons

We spent hours adding/deleting/changing things in ChiroTouch to customize it when we first started using it. We figured we'd put the time in right from the beginning so that it would be easier later on. We continue to tweak things(macros) as we see fit.

Review Source

DB

Doris B.  
Chirtopractic Assistant  
Consumer Services  
Used the software for: 2+ years

### "great program"

January 15, 2018

5.0

makes my job easy and efficient.

Pros

Its a real easy program to use and great customer service support on line or by phone you can leave a message and they will always get back with you.

Review Source

GP

Gene P.  
President  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "This seems to be a great program, with many features. "

June 28, 2017

5.0

This is a full practice management system, which should save time and money over the long term.

Pros

This program has a great diversity of features. The customer service has been excellent. They are easily accessible by phone, and will do a screen share with you to help you with your training. I did a lot of research before purchasing this program, and everyone I spoke to gave it a very good review.

Cons

This program takes a lot longer than I expected to learn and implement. There is a lot of time involved in the learning process. We are hoping it will be all worth while.

Review Source

Response from ChiroTouch Integrated Practice Solutions

June 30, 2017

Gene, Thank you for taking the time to leave such kind words about our support and service levels. ChiroTouch is a vast and feature rich solution and we anticipate that the learning process will become more and more effortless as your practice's experience grows. Please do not hesitate to contact us directly if ever we can help with the process!

SS

Scott S.  
Chiro  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "ChiroTouch"

September 18, 2019

5.0

GREAT!!

Pros

Customization and great tech support. More versatile than my last software.

Cons

Takes a little more time to learn how to use.

Review Source

KS

Katy S.  
  
Medical Practice  
Used the software for:

### "We Love ChiroTouch!"

April 7, 2014

5.0

Pros

We have had ChiroTouch for almost two years now. We were pretty overwhelmed in the beginning but have been surprised at how fast we have caught on to the program. The training that comes with the program is very helpful, and the videos and webinars complement the training. Most importantly, we ran across a problem our second year attesting with the EHR. We had not entered the information to attest within the allotted timeframe. We did not know there was a timeframe, and we were distraught at the fact we were going to miss out on twenty thousand dollars in incentive money. Through many phone calls with CMS, the EHR incentive program people, and Chirotouch, the problem was fixed and we were able to attest. We have met several Chirotouch people at seminars and conventions, and they are always receptive to suggestions, ideas, and fixes.

Cons

The latest update slowed our computers a bit and I am still waiting to see if they are going to find a way to post credit card payments from insurance companies.

Review Source

RZ

Ron Z.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Wonderful all inclusive office system"

February 17, 2016

4.5

Pros

The system is all inclusive. Since purchasing the software in 2008, we have enjoyed the flexibility of creating and altering our documentation macros on the fly. It is incredily easy to change the note macros and add additional macros as new services and the need to document those services have arisen. We also appreciated the seamless change to the icd10. No problem at all. Lastly, we have always enjoyed excellent customer support.

Cons

There are a few add ons that could possibly be included with the program without an additional charge.

Review Source

SP

Sofia P.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "Chiro touch"

December 26, 2018

4.0

Pros

The fact that you can see past appointments present appointment and canceled appointments all in wine on the mobile app is very convenient. Once you get the hang of it it is easy to use but it takes time up get comfortable. I like some of the automation when it comes to the diagnosis that's very helpful.

Cons

It's way too expensive especially for someone starting out in practice, does it have an area for collections we were told we'd have to keep track on Excel and overall it's still not very user-friendly even though we've adapted to it.

Review Source

DE

Dawn E.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Outstanding customer support"

March 22, 2017

5.0

I negatively reviewed Chirotouch last September but customer support turned a negative into a definite positive. Our rep has been very patient and incredibly knowledgeable and hand-held me through the whole transition process. . Being relatively new to the software I'm still learning about the many features and all that it has to offer. I love the chat widget feature, I can get my questions answered almost instantly and the accounting/billing is awesome.

Pros

Ease of scheduling, billing and posting payments, chat widget feature is extremely helpful

Cons

None at this time

Review Source

KF

Katrina F.  
Administrative Assistant  
Medical Practice  
Used the software for: 6-12 months

### "Chirotouch is pretty good to work with. However, sometime there are issues."

May 3, 2018

5.0

I am now able to message any of my co workers. I am able to post payments, apply checks from insurance companies, re call patients to see their missed visits.

Pros

Ease to post payments from different payors, whether it be insurance or the patient themself. It is often very easy to figure out how to use if you have to go onto different accounts to find things.

Cons

Freezing sometimes, and then I have to re-load that. It gets annoying because it takes up time, especially when a patient is in front of me.

Review Source

MS

Mara S.  
Office Manager  
  
Used the software for: 1-2 years

### "Smooth transition, comprehensive practice management "

January 10, 2018

5.0

Pros

The verify option, the ability to text and email appointment reminders, Chirotouch training and support helped to make a smooth transition from a paper system to electronic

Cons

The inability to remove or hide old insurance policy information, the inability to update bulk emails without a service agreement

Review Source

SJ

SHENIECE J.  
FRONT DESK  
Medical Practice  
Used the software for: 1-2 years

### "REALLY GREAT BUT SLIGHTLY LACKING "

January 16, 2018

3.0

I'D LOVE THIS PRODUCT EVEN MORE IF THEY JUST UPDATED THEIR SYSTEM SO IT WOULDN'T CRASH AS MUCH .

Pros

VERY EASY TO USE. EASY TO NAVIGATE. GIVES EVERYONE AN OPPORTUNITY TO BE SUPER FLEXIBLE AND ADAPT THEIR OWN FD MANAGEMENT STYLE.

Cons

NO NEW UPDATES FOR MONTHS AND YOU CAN NEVER KNOW WHEN. HE OPERATORS WERE NICE BUT NOT SUPER HELPFUL.

Review Source

JA

James A.  
Doctor of Chiropractic  
  
Used the software for: 1-2 years

### "The product has all the tools that our office needs. We have had issues with slow Customer Service."

January 13, 2018

4.0

Improved patient flow, helped ensure proper documentation

Pros

Documentation features, macros, and hot buttons make it quick and easy to help with office flow. Billing features make statements easy to produce.

Cons

That the iPad is the only way you can have the outcome assessment, I think it should be android accessible.

Review Source

AA

Andrew A.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Happy Customer"

June 14, 2019

5.0

ChiroTouch has allowed me to streamline a lot of my processes. Now many things can be done right from the ChiroTouch software.

Pros

I really enjoy the robust features and numerous integrations that ChiroTouch offers.

Cons

One of the only negatives is that it can take a little bit to understand how to work the software because of the complexities it offers.

Switched from

[Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/)

ChiroTouch made a monthly billing option instead of having to buy the license.

Review Source

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