# Page 32 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 32 - Is ChiroTouch the right Chiropractic solution for you? Explore 1083 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/48210/ChiroTouch/reviews

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ChiroTouch

4 (1083)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 32 - Reviews of ChiroTouch

## Showing most helpful reviews

Showing 776-800 of 1083 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DV

Debby V.  
Administrator  
Medical Practice  
Used the software for: 2+ years

### "Exceptional software and customer service"

March 22, 2017

5.0

There are many features that make day to day business easier. Customer support is exceptional! Everyone is very knowledgeable.

Pros

the software is very user friendly.

Review Source

cB

cathy B.  
billing manager  
Medical Practice  
Used the software for: 2+ years

### "ChiroTouch Review"

August 15, 2018

5.0

billing and patient info

Pros

the it rep very knowledgeable and was helpful working the software

Cons

long wait times on community chat. please review

Review Source

MM

Madeline M.  
Front Desk Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great program!!!"

January 6, 2017

5.0

Program is very effective and easy to use. Great customer service. Thank you for such great work! .

Pros

easy to use

Cons

no dislikes

Review Source

Response from ChiroTouch Integrated Practice Solutions

January 11, 2017

Madeline, Thank you so much for taking the time to post your review! We strive to make life a little easier for all the staff in all the offices we serve. We very much appreciate you and hope to be able to serve you for many years to come!

SA

Susan A.  
Chiropractor  
  
Used the software for: 6-12 months

### "ChiroTouch helps me capture all the salient information from my patients."

May 3, 2018

5.0

Pros

The learning curve is pretty steep but once I got the hang of it, I love it. It has save hours of paperwork and creating claims. Customer support is phenomenal and seems truly concerned that all issues are resolved.

Cons

The learning curve is steep and linking to a keyboard for my lap top has been hit or miss. I have not learned to customize as much as I'd like to but I think once I've mastered the program as it is now I'll be able to do that.

Review Source

TI

Tracy I.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Support is non-existant"

February 27, 2017

3.0

Pros

How chiropractor specific the software is with the various templates you can use on it. The check inability for patients is easy to use.

Cons

the cost and the support are not very good. it is hard to get in touch with someone and when we do they say they will get back to us and they do not.

Review Source

JM

Janis M.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Customer service rep helped me today and was so efficient."

August 9, 2018

5.0

Our customer service rep helped me with the update and went above and beyond in helping me. I would totally recommend him in training and software and support.

Pros

User interface is easy to use. Clean front desk.

Cons

Smart Cloud was so much easier to read the ledgers and tell patients what their balances are at a glance.

Review Source

HS

Heather S.  
Chiropractor  
Medical Practice  
Used the software for: 1-2 years

### "Great product"

March 8, 2018

5.0

Pros

It is fantastic way to increase productivity in the office as it has so many features to create quality EHR's in a shorter amount of time.

Cons

It is a more expensive option than other companies and the yearly maintenance is pricey. Other than that, they have a great product

Review Source

MG

Matt G.  
Owner  
  
Used the software for:

### "Seems great, but once you have it there are lots of issues and poor customer support!"

May 15, 2015

2.0

I have owned Chirotouch for a year now and the sales demonstration was great and clearly motivated me to spend 10K for the product, but within the year that I have had it my annual support price has jumped from $750 to 1K and unfortunately the low support fees was a part of the reason that I bought the product to begin with. Additionally, the support is awful in terms of connecting via the phone (expect 15-20 people in que when you call) or making an appointment online to get connected to someone in a timely manner. Today was the icing on the cake with my experience as it pertains to Chirotouch, when I found out the next available appointment to schedule a system update is 6 weeks from now (which I think should happen automatically in the background, but with CT the doctor has to schedule an appointment to have a tech from CT remotely login to your system to do the updates, and by the way there has been about 5 updates required in the past year). I need to run my business not to be difficult do not have time for the amount of hassles I have experienced as it relates to this software. I think I would suggest buying a cheaper software and paying for good support and not being dazzled by the upfront sales team purported benefits.

Review Source

MP

Michael P.  
Chiropractor  
Medical Practice  
Used the software for: 6-12 months

### "Does what it should."

December 7, 2017

4.0

It’s a great software. Worth the investment? Maybe...now that it’s subscription.

Pros

Native iPad App Builds Notes Like Narrative Customizable Macros Great Billing and Intake Forms Online Sceduling

Cons

Need to do Macros from scratch to get everything you really want. Expensive Updates of server version require shutting down the server and scheduling time to work with technicians. Have to VPN in to work from home (new version may have fixed this).

Review Source

VR

Verified Reviewer  
Clinic Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Outperforms Competitors"

February 6, 2019

4.0

Pros

I have used other Chiro/PT software and this gets the job done. It is easier to learn and easier to teach to employees than the competitors.

Cons

Customer service is not always the most responsive

Review Source

AD

ANDREW D.  
managing member  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good product"

August 22, 2018

4.0

Pros

It is very easy to use and incorporate into my practice. The macros and features allow for easy daily use and getting patient notes entered.

Cons

The newest update changed the colors and it seems like it is more of an older program now. It is much less visually appealing.

Review Source

CP

Cheryle P.  
owner and chiropractor  
  
Used the software for: 1-2 years

### "This software is ok. I like the previous software better"

May 7, 2018

3.0

Pros

It is set up for insurance based mostly which is nice. I don't do insurance but the quick buttons are handy.

Cons

It doesn't have a time clock built in like the other software I had which made it easy for my receptionist to clock in and I had a time sheet for each week.

Review Source

AP

Amanda P.  
Owner DC  
Medical Practice  
Used the software for: 1-2 years

### "Thank God for support"

August 7, 2018

5.0

Pros

CSR has helped us learn the billing portion of this software. She is fantastic and we wouldn’t be able to navigate without her!

Cons

ALOT to learn! I feel like they could potentially make this program more user friendly by eliminating certain steps and or combining.

Review Source

CA

Charis A.  
Office Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Bozeman Family Chiropractic "

March 11, 2021

5.0

ChiroTouch is awesome! The Tech Support is fantastic and the additional optional features offered have helped us streamline things even more to keep things simple.

Pros

Everything is at your fingertips and easy to access, with different ways to get an end result. Very forgiving when you need to fix something you did incorrectly. Better accounting.

Cons

The information from our previous system didn't completely download as expected. Not sure if that was error from previous admin.

Review Source

NSS

NYHUS SCHAFFER S.  
owner, chiropractor  
Medical Practice  
Used the software for: Less than 6 months

### "The software has costed us Thousands in Downtime- Don't buy"

December 29, 2016

2.0

The last year has been hell with Smart Cloud. Previously to the buyout by Chirotouch, Smart cloud had glitches that were never fixed, vital reports that couldn't run, and inaccurate daily reports that were limited in reporting functions. I was hoping the ChiroTouch team was going to be able to fix the mess. But my guess is they will scrap this software altogether. Great job to Future Health for selling this mess before everyone left.

Pros

Pretty interface, Makes pretty notes, BASIC function only. Don't try to run a practice with it though.

Cons

Cloud software, but additional software needs to be on each machine to run. Slow speeds in high times Support- Tries really hard (love the actual people) but the platform must stink because NOTHING changes and if it does change, Updates screw something else up. We were running with NO billing for days at stretches.

Review Source

LC

Lori C.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "Very Compliant, requires a lot of time "

August 27, 2018

4.0

the support has made a huge difference in helping me to make this system more user-friendly. She is extremely knowledgeable, friendly, and even gave advice on things I didn't know I needed to know. She anticipated my needs and helped to make my ChiroTouch experience better.

Pros

Very compliant if you fill in all the data on each visit. There are special macros for personal injury, medicare, self-pay, and insurance.

Cons

It takes forever to fill the stuff out and often it is redundant on the same day of service for subjective and plan components.

Review Source

RN

Rosa N.  
Office manager  
  
Used the software for: 6-12 months

### "We had SmartCloud as our platform and then we were informed that it was being phased out. "

April 19, 2018

3.0

Pros

Allbin one front desk and note-taking data software. Compliant notes generated and easy to print files.

Cons

This is Not cloud-based software! Was informed that setting up a VPN network would be same but it's not.

Review Source

KS

Kelly S.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "So Glad We Switched!"

January 10, 2018

5.0

Doctors, Staff, and Patients

Pros

The ease of use of this system compared to all of our other billing software programs astounded us! We kept saying "we must be doing something wrong because this is too easy"!

Cons

Would love to see changes to patient statements (their appearance once printed). Wish there were faster release times for updates. The updates I've seen would add a new ease for our work load.

Review Source

CF

Carys F.  
  
Medical Practice  
Used the software for:

### "We love using ChiroTouch in our office!"

February 7, 2014

5.0

Pros

We have been using ChiroTouch in our office since we opened two years ago, and we have been very happy with it! When we started, the iPad app had not launched, so we used a touch screen for check in. We recently added an iPad to our system, and we love it! Our patients love the ability to enter their initial paperwork online through CT Intake and they really love CT reminders! I'd say roughly 90% of our patients opt to receive text or email reminders through ChiroTouch and of that, probably 90% go for text messages. It helps to minimize missed appointments, and since it is automated, it does not take up front desk time calling to remind patients.

Cons

While no software is 100% perfect for everyone, we've been very pleased with ChiroTouch. I've found that they make improvements with each update they do, so while we have run into a few things that don't do exactly what we want, they keep improving and getting better.

Review Source

MD

Martin D.  
  
Medical Practice  
Used the software for:

### "My second go-around with ChiroTouch, and I'm Loving it!"

October 21, 2014

4.5

Pros

I love the fact that this is a company that passionately gives back to the Chiropractic profession through The Foundation for Chiropractic Progress. We all should be so passionate and generous to give back to the promotion of our philosophy! The product, while challenging to master, keeps surprising me feature-wise. The trainers and the support team have been like our partners in helping us get the most we can out of it. They actually care!

Cons

Sometimes, the phone wait times are too long, but that has improved a ton in the last few months, and once you have someone on the phone, they have always been very helpful. I've had to ask for a supervisor when I reached a newer staff person, but they have all been very responsive and sincere in their attempts to help. There are many feature add-ons that come at a cost, and I wish there was an all-inclusive price. They are not overly expensive, but every penny counts.

Review Source

CR

Christine R.  
Office Manager  
  
Used the software for: 1-2 years

### "I love chirotouch and working with their online/phone support they are always so helpful."

January 9, 2018

5.0

too many to count

Pros

easy to use, easy learning tools and the best way to enhance your practice, fast support, always willing to help

Cons

the only thing I don't like is right now scan snap is not compatible with it but they're working on it

Review Source

CP

Cathy P.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Change is never fun. Your support team has made the process less painful. "

January 9, 2018

5.0

Streamlining our processes is huge.

Pros

i like the way it interfaces with every other system we were using, Trizetto, Zingit, Fortis, Processing claims is so much smoother than our old system.

Cons

Reports -- need to have different options - in particular for marketing . I think there needs to be different options for intake -- one for children - one for personal injury cases would be ideal.

Review Source

DAL

Dr. Andy L.  
Doctor of Chiropractic  
  
Used the software for:

### "Go buy Chirotouch and dont look back !"

May 19, 2016

5.0

Pros: I'm a user for the past 6 years and this is one of the best investments I've made for both of my practices. Love the mobility of the ipad provider app. Love the support, and they are constantly improving it over the years . Love the updates as the software just keeps getting better with each new version. The scheduler lets me see every different and varied view I need from 1 day to 10 days. I use CTProbill so Chirotouch does all my billing and follow up , and they do a much better job than my old staff ever did. Once I customized the system to fit my office, which took some time and tinkering, especially with my documentation, everything has gone smoothly. I find myself learning new features that I've underutilized all the time, which in my mind is just kool, but I'm a bit of a geek. Cons: There is not enough time in the day to learn master every feature as there are so many!

Review Source

Response from ChiroTouch Integrated Practice Solutions

May 19, 2016

Thanks you so much Dr. Andy! We are very thankful and appreciative to have the opportunity to support the needs of your office. We look forward to continuing to be a partner in your practices success. Don't hesitate to reach out if we can shed some light on any unknown features!

BF

Brian F.  
Owner  
  
Used the software for: 1-2 years

### "Reliable, relatively fast EHR software"

January 9, 2018

4.0

Pros

Being able to customize my macros in the Provider-all-in-One section. Implementation training was phenomenal!

Cons

The large number of clicks needed to check in a walk in visit and the number of clicks to check out a patient.

Review Source

Francine N.  
Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Review for Chiro Touch "

March 13, 2019

5.0

Pros

A Lot of opportunities to succeed and grow your business

Cons

Not real assailable for those who are not trained on this software - have do training

Review Source

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