# Page 33 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 33 - Is ChiroTouch the right Chiropractic solution for you? Explore 1083 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/48210/ChiroTouch/reviews

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ChiroTouch

4 (1083)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 33 - Reviews of ChiroTouch

## Showing most helpful reviews

Showing 801-825 of 1083 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NF

Nathan F.  
owner/Chiropractor  
Medical Practice  
Used the software for: Less than 6 months

### "This software has serious issues"

January 11, 2017

1.0

Please do not invest in this software. I've been with them since the very beginning of EHR incentive madness. I purchased in 2010. We've had our ups and downs with the software over the years, but then the company sold out to ChiroTouch. I'm not real sure that SmartCloud has been given a lot of attention since the merge over 1 year ago. Problems have become more frequent, over the last month problems are more common than a regular operation of the software. They tell us they are trying to fix it, they say "we're sorry for your inconvenience". They don't know what this does to an office. I spend more time trying to do notes than I've ever spent in my 16-year career. I've reduced the number of patients I see and I'm losing time away from family. All because they can't get their s+}t together. I pay a monthly fee to watch a blue circle spin and spin.

Pros

There are none. Every software out there beats this.

Review Source

cH

cortney H.  
Physical therapist  
  
Used the software for:

### "Great software"

April 22, 2016

5.0

I work in a multidisciplinary office and have 3 separate Chirotouch accounts. When sampling other software programs, none came close to the ease of use or the amount of capabilities that Chirotouch has in all areas of patient care. Here are my 4 favorite features: 4) The use of the text reminders for appointments has increased my offices compliancy ratings and improved communication between the staff and patients. 3) The reports populated in the patient's charts in regards to outcome measures. The grading, graphing, and comments are superb and extremely time efficient. 2) The ability to create macros for any condition and verbiage that I want. This adds to the uniqueness to me and my practices. 1) The customer service is unparalleled. I feel like my needs are addressed and everyone, especially Pep, goes above and beyond to help my practice succeed. The personal attention and time taken to teach and instruct in how to manage the system is more than I could hope for.

Review Source

Response from ChiroTouch Integrated Practice Solutions

April 22, 2016

Thank you for submitting your review of ChiroTouch! We are happy to hear that the software is meeting the needs of your practice. We look forward to supporting you for many years to come!

KB

Kevin B.  
  
Medical Practice  
Used the software for:

### "The best EHR for Chiros. No doubt. Some quirks. Support could be better. "

November 3, 2014

3.5

Pros

I like the interface between the programs. Charges put in with the note taking system transfer to the ledger. Notes are easy to do, and they don't look canned. The customization is very good. Online support / live chat is really useful. Their training videos are very useful. The all-in-one provider program is 90% awesome. The appointment book is good and useful. The check-in system is good, too. I do recommend this software over the others, even though it isn't perfect.

Cons

Reports could be a little easier to use. We have to run 2-3 different reports to get the stats we want. Telephone support is poor. We have often been ignored for days without a call back. I typically don't even call anymore. I just use online support, which works most of the time. Reading the ledger can be tricky, because of the insurance / patient estimating the software does. They have annual fees that seem pricey for the support.

Review Source

AV

Alonso V.  
Software Programmer  
  
Used the software for: Less than 6 months

### "Customizable"

June 29, 2018

4.0

Despite being a very complete and not so bad software, I recommend looking for other options.

Pros

Many of the things are customizable and easy to use, although sometimes you find things very hidden. It is a very extensive software. It allows the patient to make his own appointments, describing the symptoms he presents from the registry. It comes with a facilitator module for insurance payments. Contains reports that help you get a general overview of the clinic.

Cons

Sometimes the system fails, and you can not access the information you have stored, the technical support is not good, the reports are not customizable and require too many clicks to generate a simple note, the user interface is bad sometimes it can get to be very annoying.

Review Source

JS

James S.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "ChiroTouch Review"

January 20, 2017

4.0

I have used this complete EHR and billing software for 4 years in an office where I worked. I was in charge of implementation of the software into use in the office. It was not too hard to integrate into office procedure and the iPad and PC use with patients was easy. Takes 3-5 minutes to note on iPad. Not sure of billing side as I did not work that side. Overall a good solution for a Chiropractic office that wants a certified EHR that is not too hard to learn. So long as you don't mind moderately expensive and mandatory paid software support they require of their customers. This was the server in office software and not the cloud version.

Pros

Ease of Use and Learning Features and Functions Certified for Medicare.

Cons

Price of Software Mandatory moderately expensive support Moderately expensive upgrades to get full functionality of the software.

Review Source

DM

David M.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Difficult to get past the abysmal customer support."

February 1, 2018

3.0

Pros

Patient sign in kiosk was the reason I purchased the product, although it is severely lacking. There is little customization. Ease of billing (as long as you use their clearinghouse, which costs extra) and posting charges is very good.

Cons

Customer support. Lack of knowledge, takes FOREVER, has to be done online which takes up an entire work station/computer.

Review Source

EO

Elizabeth O.  
Chiropractor Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Easy to navigate and use."

September 22, 2022

5.0

Overall it has been pretty good. I had some issues in the beginning just learning everything. Once I got the hang of it though it was pretty easy and nice to use.

Pros

I like that there is many different ways to get to the same area.

Cons

Sometimes unposting and removing a charge can be a little tricky. I think with the most recent update it seems a little better.

Review Source

MH

Melissa H.  
Office Manager  
  
Used the software for: 6-12 months

### "Once you figure out how to navigate the software it is easy to use. "

January 15, 2018

4.0

Pros

Everything is streamlined and makes it easy to navigate after training is completed, for the most part.

Cons

If charges are entered before insurance info is complete it won't set the charges to waiting so you have to go back and reenter the charges. We've had charges that hadn't been billed out because of this. It also looks like something straight from 1990.

Review Source

AM

Adam M.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "ChiroTouch for everyone!"

February 21, 2023

5.0

It has been great so far with ease of making notes and processing payments and insurance.

Pros

The thing I like most is the ease of integration with the other softwares.

Cons

It tends to feel outdated at times. Improving the look would help this.

Review Source

Response from ChiroTouch Integrated Practice Solutions

March 1, 2023

Hello Adam, Thank you for your review on ChiroTouch. We are so glad that the system is working well for you & your practice. We appreciate the feedback & look forward to hearing about your future success with the software. Cheers!

ML

Mary L.  
  
Medical Practice  
Used the software for:

### "Mostly good but with some kinks!"

July 17, 2014

4.0

Pros

I like everything but the ledger system. I like having the patient's picture in the file. I love the text/email reminders. This saves a lot of staff time. I like the front desk screen because it keeps you from forgetting to enter charges or check out a patient. We used to use a paper charge slip that then had to be entered manually by the staff. It makes the front desk job much easier. I like using the iPad for patient notes. We have been able to increase our patient flow and be more organized. We have also decreased our cancellation rate because of the text reminders.

Cons

The ledger system. There are too many different ledgers to look at, and they all have a mind of their own. It's impossible to customize for your particular needs. They need to make a simple accounting ledger that you can control. The system tries to split charges and put them on different ledgers. It's confusing!

Review Source

JH

Jeremy H.  
President  
Medical Practice  
Used the software for: Less than 6 months

### "Confusing software to learn with less than adequate support"

July 11, 2017

3.0

I will say that for the price its pretty good, but if you can afford to spend more, do it. They have a lot of add on prices/features that they tend to not explain very well, and often blatantly incorrectly. For example, I was told I would have "unlimited claims" for per month, but a couple months later they tell me that's only health insurance claims, which is about 10% of my business. I do mostly auto accident injuries and work injuries (which are NOT the same thing, although they don't know that), and there is an additional charge for those! There were many other examples of the same kind of thing. I was very upset with them.

Pros

It is very customizable, almost to a fault. The price is fair and competitive and hey have great options to make it affordable for you.

Cons

Customer support is very polite, but not overwhelmingly knowledgeable of regarding the profession, billing, coding, clearinghouse use, health insurance versus auto or work comp, etc. The software has too many separate screens you need to work from in order to do various things, and it organized oddly. For example, if you need to print SOAP notes, you need to go to a button labeled "diagnosis" instead of the one labeled "records"....makes sense, right???

Review Source

DRW

Dr. Rob W.  
Owner/Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "We love chirotouch !"

May 3, 2017

5.0

This has been a great investment for us

Pros

I find it hard to believe some of these negative reviews - Know what you are buying before you buy it . My staff absolutely loves chirotouch which is a must. Updates are regular and always bring improvements.

Cons

It takes a while to learn the system in full because it is a huge system with really a lot of features. Take your time and learn it and then watch it payoff and then keep learning more

Review Source

RL

Richard L.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "ChiroTouch; like having another staff member"

March 15, 2016

5.0

Pros

I've been using this software for 9 years now and the ROI has paid off handsomely. Since I run a solo practice I do everything in the office...And I do mean everything. ChiroTouch has been like having a staff member who is always on time, never takes a sick day, and doesn't ask to be paid (haha). But seriously, the ease of scheduling, electronic billing, printing patient monthly statements, tracking my monthly numbers and growth, etc . has made my operation seamless. I love the additional services as well; from the automatic data backup to software updates and from the responsiveness of the people at ChiroTouch. The effort and thoroughness they provided during the transition to ICD-10 was service above and beyond. And, to this day I still speak with the guy who I originally spoke to 9 years ago when I first purchased the product. He's like an old friend who through the years has called on occasion just to say hi. Who else does that?

Cons

Sometimes the wait times for tech support via phone have been long, but I understand the company just increased their tech staff

Review Source

BR

Ben R.  
Patient Advisor  
Medical Practice  
Used the software for: Less than 6 months

### "ChiroTouch"

February 22, 2021

5.0

We haven't gone live yet, but thus far it seems like it will help our office very much.

Pros

It combines multiple programs with ease of use.

Cons

It takes a while to learn, but, the training videos & support staff are very good.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Genesis Advantage](https://www.capterra.com/p/126875/Genesis-Advantage/)[RAPID](https://www.capterra.com/p/27888/RAPID/)[Nutshell](https://www.capterra.com/p/144340/Nutshell/)

Reason for choosing ChiroTouch

Cost, ease of use, functional ability

Review Source

bT

brian T.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Needs updating, but gets better over time "

December 13, 2018

3.0

Pros

I like that you can add pictures of your patients to chirotouch, and that you can export patient info

Cons

There's a bit of a learning curve and the overall look of it could use major updating

Review Source

KZ

Karen Z.  
CEO  
Medical Practice  
Used the software for: Less than 6 months

### "Had to switch from VOS...very unhappy with the change"

January 20, 2016

1.0

Pros

Nothing. The sales people are great, but we are finding out the hard way that the product is poorly designed, cumbersome and requires a lot of creative problem solving workarounds.

Cons

Everything. This is the most buyer's remorse I have ever experienced in my 50 years of life and 20 years of practice. Patient records are not even located in one place, they are segregated by case type, i.e. you cannot find the xrays from their car accident if you are looking in their cash case. It's EXTREMELY difficult to change from one case to another if the appointment is made in the wrong case, if it turns out they are in to treat their foot, not their neck from the MVA. It takes about a hundred clicks and screen changes to get it changed, must be deleted from one case and then created in another rather than just changing the case type or the account type. The appointment must deleted then re-made in the schedule, and then again to change the note on the provider's side. Even signing a note takes four clicks and a password. UGH. I could go on, but you get the idea.

Review Source

Sebastiano D.  
Osteopata  
Alternative Medicine  
Used the software for: Less than 6 months

### "Good way to file "

September 15, 2022

5.0

Pros

The product is easy to manage, i recommend

Cons

Everithing can be improved. We will se what developers do

Review Source

BP

Belinda P.  
Office Manager/Front desk/Billing specialist  
Accounting  
Used the software for: 6-12 months

### "I've spoken to many people at ChiroTouch and have never had a problem the answers to my questions."

January 15, 2018

4.0

I'll start by saying that I learned Greenway prime suite in school, but when I started using ChiroTouch it was so easy to learn and remember things you need to do. And if you still ever need help, all you have to do is call and they help you any way they can.

Pros

There is way too much that can be said about your system, it's great for the most part, not sure I have any complaints about the system.

Review Source

LJ

Laurene J.  
Biller  
Medical Practice  
Used the software for: 6-12 months

### "Perfect Software for Chiro"

April 12, 2017

5.0

This software has been by far the easiest I have ever used. I loved how easy it was to get around and find things. Easy to bill and update. Just easy.

Pros

Just the ease to bill and find things needed on the accout

Cons

none to be honest

Review Source

Response from ChiroTouch Integrated Practice Solutions

April 14, 2017

Hi Laurene , We really appreciate the positive feedback and taking the time to post it! Our clients are our greatest assets and we are so grateful that you have chosen ChiroTouch

HC

Heather C.  
Billing manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Ease of use ! "

July 17, 2019

4.0

Pros

It was very user friendly for some one who had never done Chiro before -

Cons

Could not change much it was their way or the highway

Review Source

CS

Christine S.  
Medical Biller  
Medical Practice  
Used the software for: 1-2 years

### "Chiro Touch is fairly easy to use."

August 29, 2018

5.0

Working with the staff is wonderful. Took a little bit of time to understand sme of the program but with help from our customer service rep, I'm much happier working with this program.

Pros

I like the scheduling and billing function . I love working with our customer service rep when I have any issues. She is very knowledgeable and a great caring person to boot. She makes my job much less stressful.

Cons

What is difficult is the Insurance portion of this program. It is hard to remember how to changeover DOS to another insurance if the insurance wasn't changed prior to the doctor adding charges.

Review Source

mS

michael S.  
owner  
Medical Practice  
Used the software for: 6-12 months

### "customer service and implementation team really have switching over to CT dialed in"

April 18, 2018

5.0

Pros

we have been trying to integrate many different systems CT has allowed us to do exactly that. the set up is a little lengthy but it already seems easier to get through the notes

Cons

as mentioned above the set up is a bit of a challenge, but in fairness the system is robust and their support team has been quick to help

Review Source

KW

Karen W.  
Office Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Chirotouch is amazing!"

January 11, 2017

5.0

Our office has just recently went to Chirotouch and we are working through the steps to get everything setup so we can stay compliant with Medicare. I am very impressed with how easy the system is to learn. Our trainer has been great and has walked me through the best ways to get the most out of our software in the shortest amount of time. Chirotouch is also partnered with KMC University, which is a great resource for any Chiropractic office that wants to be compliant in all areas.

Pros

There is an entire team that is dedicated to making sure all Medicare requirements are met, which is very important to us since we have a large volume of Medicare Patients.

Cons

The only con I have found is that the software does not have a time clock feature like our old software had.

Review Source

MC

Margaret C.  
owner  
Medical Practice  
Used the software for: 6-12 months

### "We had an easy transition from Eon to Chirotouch. We had a LOT of data to transfer to chirotouch ."

May 3, 2018

5.0

Ease of use, pretty and understandable

Pros

Front dest application is easy, almost foolproof. The training is great, with all the online guides to help the girls understand .

Cons

Doctors said too many buttons, a little complicated at first, and in order to customize there is some work to do. THere is no template for letterhead~!

Review Source

KL

Kevin L.  
Owner  
Medical Practice  
Used the software for: 6-12 months

### "Owner"

August 6, 2018

5.0

If it wasn't for the rep guiding us through this system, I don't know if I would continue with the software.

Pros

The support of the rep has helped me and my office manager. We look forward to her training.

Cons

A lot to learn. The software is very expensive and the training should be included. There are too many extra charges.

Review Source

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