# Page 35 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 35 - Is ChiroTouch the right Chiropractic solution for you? Explore 1083 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/48210/ChiroTouch/reviews

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ChiroTouch

4 (1083)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 35 - Reviews of ChiroTouch

## Showing most helpful reviews

Showing 851-875 of 1083 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JR

Julie R.  
Office Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Positive. sometimes frustrating but so far every problem has been solved right away."

May 3, 2018

5.0

We were outsourcing our billing and now everything is being done in office. It allows easier access to patient accounts. We have also begun to do electronic health records.

Pros

The training and support we have received has been most helpful. Having videos to watch and then a personal trainer to walk you through with questions has made implementation easier than anticipated.

Cons

Some of the features are not easily used. We are still updating macro lists to fit our practice's needs and it can be a daunting task. It would be nice to be able to select several options at once to move or to click and drag them.

Review Source

SS

Sarah S.  
Office Manager  
  
Used the software for: Less than 6 months

### "This is a great program. They are affordable for small offices, yet they still have great training!"

May 3, 2018

5.0

Pros

The training is amazing. There are plenty of different options for training; you can either go through their online training library of videos and articles, open a support ticket through email, chat online with a support staff member or schedule a direct one-on-one training!

Cons

There are small things that seem just a touch too complicated. For example, when you go to add a patient to the schedule, you have to type in their last name. I think there should be an option on the screen to pull up the last 10-15 patients viewed/used to be able to schedule quicker

Review Source

AW

Amber W.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Transitioning to ChiroTouch was not as easy as promoted. "

January 15, 2018

2.0

Pros

We like using the text reminders, online intake forms, and forms on the ipads. We also like being able to see multiple providers' schedule on one screen.

Cons

We do not like that it takes so many clicks to get into a patient file, when setting up a second case for a patient none of the information transfers, that the apps do not talk easily to one another, that so many windows must be opened to see all of patient information and scheduling, etc. In short, ChiroTouch is not intuitive from the front desk, scheduling, accounting or reporting points of views.

Review Source

AL

Amanda L.  
Billing/Coding/Implementation  
Medical Practice  
Used the software for: Less than 6 months

### "Training Team is AMAZING"

April 23, 2019

5.0

The support team has gone above and beyond for our office. We had a time crunch to implement a whole new software and team was with us every step of the way. They deserve raises for how they helped us in such a short amount of time!

Pros

The software is user friendly, customizable and exactly what chiro's need for note taking.

Cons

It takes a bit to learn to navigate through, but once you have the hang of it, it is pretty easy.

Review Source

sD

saute D.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Very Good Customer Service"

August 26, 2015

4.0

Pros

We have been using ChiroTouch for the past four years. Customer service is very good the staff is willing to answer any questions you have in a timely fashion

Cons

takes some time to learn how this software works and customize it. Some functions do take some extra clicks and time to complete

Review Source

KD

Karyn D.  
  
Medical Practice  
Used the software for:

### "Future Health Smart Cloud "

December 16, 2014

4.5

Pros

Future Health Smart Cloud EHR software has helped my office become practically paperless, more streamlined, and has produced excellent quality progress notes as well as successfully attest for meaningful use and the EHR incentive monies. Also, when my office flooded this summer and I was displaced, I was able to be up and seeing patients the very next day in a different location without a hitch. All I needed was my laptop and an internet connection. The cloud-based feature saved my business from going through a lot of hassle when the stress levels were incredibly high.

Cons

I have no complaints about the vendor. My complaints about the software have been rather trivial and involve issues that the customer service team readily addresses.

Review Source

VR

Verified Reviewer  
Doctor of chiropractic  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Big name but not the best "

December 18, 2019

4.0

Big name but expensive prices and other software is doing it better for less

Pros

Finally made a monthly version that is more affordable. Easy soap notes with quick SALT features make notes quick and easy.

Cons

Expense makes it difficult to justify when keeping overhead low in our office. All of the features that really make this software efficient are add on features and cost extra

Review Source

AS

Aaron S.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Highly Recommended for every Chiropractic office!"

March 17, 2021

5.0

Pros

The software is easy to use, very customizable, and very efficient. It takes some time to learn as with any software, but there are endless resources and very helpful customer service staff that help you every step along the way.

Cons

Some of the extra services are at an additional cost, and are not as customizable and/or suitable for my office needs.

Review Source

CB

Crysta B.  
  
Medical Practice  
Used the software for:

### "ChiroTouch has many glitches"

September 8, 2014

1.5

Pros

I like that I am able to access my schedule online and that the doctor has the ability to access a patient's file from a computer or iPad. The macros help the doctor immensely.

Cons

The support is not good, over half of the support does not know what they are talking about. Today, we found out they missed part of our training, so we had to resend that past month's claims all over again. When ChiroTouch was offered to us, they told us that we could do so many things with it and that those things were all included in the pricing. When we finally signed up, we realized that they have very few features you do not have to pay for, and the ones you do have to pay for were the ones that sold our office on ChiroTouch in the first place.

Review Source

DD

Dawn D.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Chirotouch is cumbersome and support is impossible to reach"

April 6, 2015

1.5

Pros

I love the scheduling screen and its ease of use but that is where the positives end I am sad to say. This program was very expensive and I am very disappointed in it.

Cons

Insurance posting is very inefficient. This program is not flexible and is cumbersome to use. Support is impossible to reach in a timely fashion and we are not finding them to be helpful once we do reach them. You might hold for 2 hours and if you leave a message you will not be called back for 2 days. They are a large company that is far more focused on sales than they are on service after the sale.

Review Source

GM

Gerardo M.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Chiro touch review"

May 12, 2016

3.5

Pros

I really like its versatility and ease-of-use. It's a one stop shop.

Cons

It's on the expensive side compared to other EHR our software. Also due to its ability to do so much, it takes quite a bit of time to learn the software to take full advantage of all its features.

Review Source

CP

Christopher P.  
Business Owner / Doctor  
Hospital & Health Care  
Used the software for: 6-12 months

### "Worth the cost??? IDK"

January 19, 2021

4.0

Poor experience that forced us to find new software.

Pros

While this is a wonderful program for many doctors of chiropractic out there, this was not a good fit for me. To much BS and unneeded stuff that increases costs, confusion, and misuse.

Cons

Poor customer service, confusion software, expensive, and ever updating and increased cost due to this.

Review Source

JM

Joseph M.  
Doctor  
Medical Practice  
Used the software for: 1-2 years

### "This product is excellent. "

June 9, 2016

5.0

Pros

User friendly and easy to customize to your practice. I love the cloud based storage. I feel that they have good constumer support and feel that they are large enough to invest in the future and keeping the software updated.

Cons

The scheduler could be a little better. They recently made some changes to make it easier to have multiple providers. Being a single provider it made it a bit more diffficult for me.

Review Source

JB

Jeff B.  
  
  
Used the software for:

### "Chirotouch is robust but too expensive. "

February 22, 2017

4.0

Chirotouch is great but it is way too expensive. It is difficult to learn how to use and if you have problems it is difficult to get support. In my opinion it is not worth how much it costs.

Review Source

Response from ChiroTouch Integrated Practice Solutions

March 2, 2017

Hello Jeff, Thank you for the frank feedback. As we are always looking to improve our service levels and have recently done much hiring in our support department I would be grateful for the opportunity to discuss any issues you have had with contacting us. I've researched in an effort to personally respond to you and can not find you as an actual client. Either way please feel free to reach out to me directly. Yours in service , Laurence Peppler - Client Success Manager

AD

Andrew D.  
Chiropractor  
Medical Practice  
Used the software for: Less than 6 months

### "Very Happy with software"

January 4, 2017

5.0

Transitioning from my previous software was simple and the training procedures with ChiroTouch had me ready to go. I have improved my billing and collections in the past year after switching. The support staff has exceeded my expectations, they have been very quick to respond to my questions are always a pleasure to speak with. ChiroTouch has made inputting patient notes seamless and quick. Having multiple IPad applications makes working across your office network simple and saves valuable time. I wish I had started with ChiroTouch day one of opening my practice.

Pros

Ease of use and functionality. using software across office network is a breeze.

Review Source

MA

Meagan A.  
Receptionist  
Medical Practice  
Used the software for: 1-2 years

### "Chirotouch IPad Software"

March 15, 2016

5.0

Pros

This product is very easy to use and with it being accessible on an iPad this makes it easy for our service providers to keep track of their patients in a timely fashion as well as keep up with chart notes and charges.

Cons

The only problem I have is not with the product or vendor, but with Apple updates. This can sometimes cause a glitch in the Chirotouch software if the Apple software is not up to date.

Review Source

TU

Tamiko U.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Best we've used!"

July 28, 2016

4.5

Pros

The training and subsequent customer service is fabulous. The ability to reach someone immediately who can and will help is invaluable. ChiroTouch actually does what the other two programs that we used only claimed they could or would someday be able to do. The billing and reconciliation with CT Proclear is a fantastic time saver.

Cons

The only downside I can think of is that some of the software to make the program fabulous requires an additional monthly fee. The upside of that is you're not paying for all of the extras if you're not going to use them.

Review Source

TG

Tammy G.  
Billing Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Excellent product. Love working with ChiroTouch."

July 25, 2016

4.5

Pros

Ease of use, multiple features, hands on training, and excellent customer service. They are always there to help and listen to suggestions for improvement. I love the online chat feature!

Cons

I don't have anything I dislike about the software.

Review Source

JC

Jessica C.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Helpful in everyway!"

August 15, 2016

5.0

Pros

This software helps our office run smoothly! The customer service we have received has been one of our biggest tools. If we have a issue that comes up, I know we will have help fixing it or training on how to overcome it ourselves within the day! Cheryl from the training department feels like an old friend. She is always willing to walk our staff through things in a comprehensive way.

Cons

Sometimes our wait time for customer services can be a bit long, however they do give us the option of leaving a message to hold our place and call us back.

Review Source

AS

Amy S.  
Educator  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Review for ChiroTouch"

February 18, 2021

5.0

Confidentiality, readability, consistency of notes have been improved through this EHR system.

Pros

The customer service is great. I continue to learn from them all the thing Chiro Touch can offer

Cons

I would fully like the problem list to be developed so resolved problems are apparent but still present and when the resolution occured.

Review Source

KK

Kristen K.  
Co-Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Should have bought long ago"

November 3, 2016

5.0

We used a cloud based program for 3 years paying $300 a month thinking that was a smarter deal but in the end we have already spent as much as ChiroTouch costs and ChiroTouch is 100 times better. We barely did any training cause its such an intuitive software. I don't see us ever switching from this one.

Pros

Easy to use, has everything you need

Cons

Doesn't calculate secondary estimates when patient is dual covered, maybe they will update that someday

Review Source

Response from ChiroTouch Integrated Practice Solutions

November 8, 2016

Kristen, Thank you so much for taking the time to provide such a thoughtful review! We hope to remain a partner in your success for many years to come!

KV

Kari V.  
Office and Billing Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "We are new to ChiroTouch but the transition has been easy due to an amazing trainer!"

May 8, 2018

5.0

easier patient and data entry flow, I would give it a 10 if we had out of office access.

Pros

It is easy to maneuver from screen to screen. The way each screen is set up you can tell that it was thought through. Scheduling is a breeze and entering billing is very simple. I like that you can enter multiple payments all on one screen.

Cons

I wish that there would be a way to retrieve information on our practice through ChiroTouch when out of the office. It would be nice to be able to work from home as well on my laptop.

Review Source

CF

Charles F.  
Founder/owner  
  
Used the software for:

### "Been using computer notes for 25 years. Best by Far!"

February 13, 2015

5.0

This software replace 3 separate, disconnected programs that I was running before and offers things I didn't have with the others. It replaced my note taking and improved my compliance. It replaced my billing and scheduling as well. It integrates other vendors like posture screen mobile and I have instant access to all patient records. I am now paperless and have x-rays at my fingertips. It sends reminders to patients about their appts, via text or email, the patient chooses. They listen to your suggestions and usually, in a few update cycles, your suggestions have been addressed. They have online training videos so you can often answer your own questions. The downside, is the program is so expansive, it does take a little work to learn some features, especially if you want to customize it for yourself. I probably am using a fraction of the features they offer.

Review Source

PV

Paige V.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Chiropractor, used it for 2 years"

July 11, 2016

1.0

Pros

They have a really good training program. The videos are in depth and explain alot. It is very time consuming however and goes over the same things multiple times.

Cons

Price and customer support (price and availability)

Review Source

ET

Eric T.  
  
  
Used the software for:

### "Chirotouch was just what we needed!"

March 4, 2016

5.0

We switched to Chirotouch from our last company because we needed better support and Chirotouch came through with Flying colors. I have been impressed with the training, it is extensive and can be accessed for refreshers when needed. I love the chat support feature and the phone support has been awesome with transitioning to a new system. It is great having so much patient information in front of me making documenting the encounter faster and more accurate. Any info you could want from outcome assessments, x-rays to Foot scans is just one touch away! My Billing department loves its ease of use and we have seen an increase in reimbursement because of its seamless integration with my care and documentation.

Review Source

Response from ChiroTouch Integrated Practice Solutions

March 7, 2016

Thank you for posting your review. We are always happy to hear from our satisfied customers and look forward to serving you for many years to come.

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