# Page 37 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 37 - Is ChiroTouch the right Chiropractic solution for you? Explore 1083 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/48210/ChiroTouch/reviews

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ChiroTouch

4 (1083)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 37 - Reviews of ChiroTouch

## Showing most helpful reviews

Showing 901-925 of 1083 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KC

Kristi C.  
Office manager, CTA, CRT  
Medical Practice  
Used the software for: 6-12 months

### "Disappointing experience"

May 8, 2017

3.0

We thought we were getting a similar product to Eon Systems-The Practice Solution (which worked very easily and user friendly). Since beginning with ChiroTouch in September of 2016 we are still not satisfied that it is giving us the same performance as the software it replaced. (ChiroTouch bought out Eon Systems-The Practice Solution) We will not be using this software much longer.

Cons

This software seems to be outdated and is very complicated to use. The modules seem disconnected. There are printing issues with date ranges.

Review Source

KP

Kelsey P.  
Owner  
  
Used the software for: Less than 6 months

### "My experience was okay but I prefer other EHRs"

January 9, 2018

3.0

EHR

Pros

I liked the interface. It was up to date and had nice bold colors. I also liked the pin sign in. Made it very easy for patients to use.

Cons

I didnt like that you could do set up a calling module to automatically call people back to the room. I also didnt like that alerts would show up after the patient got adjusted. It was also annoying having to move patients into different arrival boxes.

Review Source

LW

Leann W.  
Office Manager  
  
Used the software for:

### "Not very happy with Chirotouch Support"

January 11, 2016

2.0

We have been using Chirotouch for over 3 years. It has been okay so far, not spectacular just okay. Now we find out the support cost went from $750 a year to $1195 a year. So I am now on hold for support and it has been 1 hour and 20 minutes. I am still number 15 in line. We are paying $445 more a year to not get help when needed. Also, there is not a cloud option which would be great so we can use our software that we paid over $10,000 for off site. We are paying over $2000 a year for extra add on's but we keep getting a pop up that says our license are about to expire. Our practice is now looking for a new software. We hate that we spent all of this money for a software company that we feel like does not care about their loyal customers.

Review Source

JM

JeriLynn M.  
receptionist  
  
Used the software for: Less than 6 months

### "Chirotouch has been easy to learn"

May 3, 2018

4.0

Pros

I work the front desk and scheduling is a breeze. It takes just a few clicks to find all the information I need to schedule the patient.

Cons

Training would be easier if an actual person were to come into our office and spend a day or a day and a half training the staff. Also, did not like that the patients previous balances did not transfer to new system. That has been a real hassle.

Review Source

JS

Joe S.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Chirotouch Review"

November 10, 2016

4.0

I like this product so far. It is nice that I can connect from device to device when moving from front desk to adjustment rooms. The iPad to PC connection is great!

Pros

It is nice that I can connect from device to device when moving from front desk to adjustment rooms. The iPad to PC connection is great!

Cons

So far it's a lot to take in as far as learning the software but the training program helps clear things up as you go.

Review Source

BL

Barbara L.  
Owner/Biller  
  
Used the software for:

### "ChiroTouch is out of reach!"

July 9, 2014

2.0

This company makes many many promises, but, at the end of the day, you will be caller number 15 in their que, and that translates to a 4 hour wait on the phone. Their chat line will time you out after about an hour. Their online manual is not available after you stop buying their tech support package. We are left with no answers to reports that don't run accurately, differing balances, having to run several reports to get a true overall aging, and very little in the way of support or answers! The statements are not set up to fit properly in an envelope, and they keep saying they are fixing it in the next release. There are some features that work very well, but in the accounting, billing portion, its leaves a lot to be desired.

Review Source

TB

Todd B.  
Chiropractor/Clinic Director  
  
Used the software for:

### "8 Year customer"

March 11, 2016

5.0

Chirotouch has evolved as our practice has evolved into a Phys Med office. They have allowed us to continue using their software and have no issues with billing or charting. They continue to stay ahead of any changes that the insurance companies try to make. For example, the ICD-10 wizard made the ICD change flawless. We had no claims rejected for ICD errors. In the past the tech support was difficult to get in touch with, but Chirotouch knew this was an issue and has since corrected it. I have referred many colleagues to purchase this product and will continue to do so in the future.

Review Source

Response from ChiroTouch Integrated Practice Solutions

March 17, 2016

Thank you for submitting your review. We're glad to hear that your ICD-10 transition went well. And thank you for referring your colleagues!!

NS

Natalie S.  
Senior Media Buyer  
Marketing and Advertising  
Used the software for: 2+ years

### "Appointment making is effortless!"

September 11, 2018

5.0

Pros

The ease of making appointments! I don't have to worry about waiting for someone to get back to me. I can literally book my appointment(s) in less than a minute!

Cons

I am unable to cancel appointments online, I have to call.

Review Source

AG

Alyssa G.  
Office manager/General manager  
  
Used the software for: 2+ years

### "Chirotouch is great for an office starting out. "

May 2, 2018

4.0

Pros

The simplicity of it. The schedule is very easy to read and customize. Patient files are simple and easy to manage.

Cons

Did not have all the features we would like it to have. Limited number of reports and data you can pull.

Review Source

MS

Michele S.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Good software but lots of issues with very little feedback on progress of resolution"

January 9, 2018

4.0

It's a licensed software that keeps us in compliance. Yay!

Pros

I love the insurance verification aspect when it's working properly and many of the other features like integration with merchant services, billing, etc. Chat widget is (mostly) great.

Cons

Issues with accounting and lack of feedback with regard to the progress of resolution. We've had accounting issues for at least 6 months now.

Review Source

HK

Heather K.  
Exam Tech/X-Ray Tech  
Medical Practice  
Used the software for: Less than 6 months

### "Ease-of-Use"

January 9, 2017

4.0

The layout and the ability to customize this product to fit my charting needs has been amazing. The easy to click macros are programmable to any modality I chose to use and will populate into a note. I also love how our patients are able to check into their appointments with key tags - with our volume of patients this is a quick and easy process.

Pros

Programming customization macros Running any STAT that is needed for my practice Key-tag check in

Review Source

TL

Ted L.  
Chiropractor  
Medical Practice  
Used the software for: 1-2 years

### "Chirotouch billing"

February 1, 2019

3.0

Pros

Entering new patient information is straight forward and easy. It is also very customizable where you can create your own charges easily.

Cons

So many things are more difficult than they should be. If you make an erroneous charge entry, it's maddeningly complicated to correct it. You can't simply delete a charge after it's been listed as billed and it makes you jump through countless hoops to fix things that should be simple.

Review Source

NB

Natalie B.  
  
Medical Practice  
Used the software for: 6-12 months

### "Not what I expected"

February 19, 2015

2.0

Pros

When they demo this software everything is already built in, the CPT codes, the exams, the macros. They make it look so easy to use, and it has that potential, but it's a lot of work setting things up.

Cons

It's very hard to set up and learn the system. I'm a visual learner and it was difficult for me to learn how to set it up by ready and changing back between screens. Billing reports are very limited.

Review Source

RM

Rachel M.  
Doctor  
Medical Practice  
Used the software for: 6-12 months

### "Good but sometimes not Great"

June 4, 2015

2.5

Pros

Most people whom I have spoken with have been friendly.

Cons

Inability to perform simple tasks. Why can't the spine in the provider all in one area transfer to the notes? Also, it is impossible to have care plans that are easily made for patients who need superbills because the amount of the charge needs to be included in a superbill and it does not show a discount, only the full price. Very confusing.

Review Source

CC

Chris C.  
  
Medical Practice  
Used the software for:

### "ChiroTouch in a 3-doc office"

June 4, 2014

4.0

Pros

ChiroTouch allowed us to completely customize our experience. I personally spent a lot of time developing unique macros for my notes, and so did the other doctors. Each of us has an individual writing style, and this program allowed us to exploit that.

Cons

It's rather hard to get a hold of tech support. They have an instant chat feature on their website, but the wait times are long, and if something is more complicated, it can take a support person 48 to 72 hours to call back. Luckily, we haven't had many problems that require this kind of attention.

Review Source

DBP

Dr. Birchann P.  
  
Medical Practice  
Used the software for:

### "Review of Chirotouch "

July 17, 2014

5.0

Pros

Chirotouch has made billing a cinch, and the note-taking part of the software is fast, simple, and easy to use. It has cut the time I spend on billing and note taking significantly, leaving more time for practice building and patient retention.

Cons

When we signed up with Chirotouch, they had just run a big special and apparently had signed up tons of users, so our training (which was awesome once we started) was delayed. We had to wait when we had to call in for support. In the last few months, the support has been much more prompt and not an issue.

Review Source

JV

Jackie V.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Not as customer-oriented as in the beginning when we paid."

May 19, 2015

1.0

Pros

There are only a few things that I am happy with. This is not as great as they portrayed it to be.

Cons

When we first purchased the program, everyone there was willing to help, now that I have real issues, no one seems to be available when I need help. There is no one answering the phones when I call, I try the instant chat and they don't pick up for at least 10-15 minutes. So no I am not very happy.

Review Source

RN

Ryan N.  
Doctor/Clinic Director  
Medical Practice  
Used the software for: 1-2 years

### "User Friendly/Compliant"

July 11, 2017

4.0

Pros

Very easy to use. Ease of medicare compliance with notes. Customization of macro sets for quicker notes.

Cons

I honestly have nothing bad to say about this product other than the billing software seems to confuse patient ledgers at times. Easy fix.

Review Source

DJW

Dr. Julie W.  
  
Medical Practice  
Used the software for:

### "Recent bumps, but usually very happy"

December 16, 2014

4.0

Pros

It's an all in one system for billing and scheduling with customization forms for notes and forms. Upgrades are included with minimal downtime. Issues are typically handled in an appropriate time frame and manner.

Cons

I like the credit card billing software the least. We just changed for ease of use and will be finding something different immediately.

Review Source

JW

Jonathan W.  
  
  
Used the software for:

### "Unhappy Customer"

October 18, 2014

2.0

I have used chirotouch for almost six years and I will be switching to another software due to poor customer service and their inability to change with the times. They do not offer a cloud-based solution and tell you to "use logmein" to work away from the office. They are quick to answer the phone in the sales department but for service questions prepare to wait a while. Macros are a hassle as well. I like the scheduling aspect of the software.

Review Source

EL

Elizabeth L.  
Admin Assistant and Vietnamese Translator  
Medical Practice  
Used the software for: Less than 6 months

### "Chirotouch experience"

January 16, 2017

5.0

I absolutely love using Chirotouch to schedule our patients. It does the job efficiently and accordingly to each doctor's preferences. It makes my job so much easier when I can see each doctor's schedule and manage each patient's appointment times. Not only does it show me all the doctor's appointments, it also gives me that specific patient's information and what types of accommodations the patient might need when they come in for treatment.

Review Source

ND

Nathan D.  
Dr. , President  
  
Used the software for: Less than 6 months

### "Customer support is iffy at best. The best part are the trainers."

March 29, 2018

5.0

Pros

customer service agent is the best part of CT. She's my trainer and completely makes this program work for me. Going from a paper system to this has been amazing because of her help.

Cons

It crashes from time to time. Support is hit or miss. Overall the setup was easy but the program has been sporadic. Its getting better but way to slowly.

Review Source

RH

Richard H.  
Chiropractor  
Medical Practice  
Used the software for: Less than 6 months

### "Has many functions but can be difficult to learn"

November 13, 2018

4.0

Pros

The software is very robust. You can program it to do most of what you want. The billing part of the software is easier to use than others I've used in the past.

Cons

While you can set up macros, making changes in the software is not very intuitive. Adding in missing things takes some figuring out which can be a struggle. It is also expensive.

Review Source

MC

Maurie C.  
Insurance assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Great support!!!!"

August 1, 2017

5.0

Chirotouch is fast and intuitive and has a lot of services to offer. Support is incredible for issues and for training!

Pros

Personalized support, fast, accurate, intuitive. If I ever need anything, Laurence is there! He goes above and beyond for his clients!

Cons

Chirotouch crashes once in a while, but unlike other software, it saves everything so you never lose information.

Review Source

OS

Opel S.  
Office Manager  
Medical Practice  
Used the software for:

### "I wish we would have never put the money into this program. "

June 16, 2014

1.5

Pros

It is supposed to be designed for chiropractors. That would be great if it worked.

Cons

It doesn't work anything like it was supposed to when it was sold to us. The features that we need are added services and are not cheap. The support is subpar but expensive. I have spent more than two hours today trying to get a simple problem resolved.

Review Source

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