# Page 38 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 38 - Is ChiroTouch the right Chiropractic solution for you? Explore 1083 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/48210/ChiroTouch/reviews

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ChiroTouch

4 (1083)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 38 - Reviews of ChiroTouch

## Showing most helpful reviews

Showing 926-950 of 1083 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TR

Troy R.  
Doctor of Chiropractic  
Medical Practice  
Used the software for: Less than 6 months

### "My experience "

December 14, 2016

4.0

For the most part, I've been very satisfied with chirotouch. With most software systems things can go wrong with objective or action in soap notes not salting over. I like the functionality of Chirotouch and how easy it is to use. In some regards, I wish it were more customizable to what we would like to do with it but overall we've been happy with the software.

Pros

I like how functional and easy to use the software is

Review Source

KV

Kammy V.  
  
Medical Practice  
Used the software for:

### "Extremely impressed"

September 15, 2014

5.0

Pros

The Chirotouch software is very complete and does pretty much anything you would want it to do. As for Chirotouch, they are a very professional company and provide complete training and exceptional help along the way. They are easy to get in touch with either by phone or through online chatting and always answer our questions.

Cons

The only daunting thing about this software is that it can be a bit overwhelming, because it can do anything you want it to do. Figuring out what options best serve your office can take some time.

Review Source

SB

Shea B.  
Chiropractor  
Medical Practice  
Used the software for: Less than 6 months

### "Worst customer service ever"

February 21, 2018

1.0

Worst technical and customer service in 15 years of practice. Don't waste your time or money.

Cons

Too many to list! No one ever answers the phone. I've actually waited for 90 minuets on hold and still no one answered. I have scheduled appointments and they have not called. Hidden fees for everything. Over complicated and not suited for small practice.

Review Source

JB

Jean B.  
Insurance Manager  
Medical Practice  
Used the software for: Less than 6 months

### "The software is very logical and user friendly and the EHR is superrior to any other that I have used"

January 10, 2018

5.0

In addition to the great software, the sales and support is very much above average in a world where customer service is a lost art.

Pros

This software makes the work day much easier for employees. It addresses all aspects of practice management and generates the very best support documents for the financial side of the practice as well as the medical side.

Review Source

BM

Bobby M.  
Doctor  
Medical Practice  
Used the software for: 1-2 years

### "Decent all-in-one system"

September 14, 2016

3.0

Pros

All-in-one chiropractic software that is worth the money. It is relatively easy to use and creating claims is very easy.

Cons

No customizable buttons, and no physical therapy module to document exercises and times

Review Source

DD

Donald D.  
Owner  
Medical Practice  
Used the software for:

### "Good Experience at Age 80"

April 16, 2014

5.0

Pros

The many valuable features and support system is fantastic. At age 80 and with an aging staff, I wondered whether we would be able to handle the learning curve. It wasn't exactly easy but we've done it with very few glitches. Support is everything. From my first contact with my CT sales rep to today, we've always had great experiences. Not once have we found anything other than good people and good experiences.

Cons

The patient statement format wasn't satisfactory for several months. Now that has been fixed.

Review Source

JH

Joe H.  
Chiropractor  
  
Used the software for:

### "Watch OUT!"

November 10, 2015

3.0

ChiroTouch will try every angle to charge you for extras. They just upped their annual support plan by 40% this year. They claim they have added more interactive web based features, but most of the features I would never use. There customer support is horrible. You have to wait on hold for tech support 30 -45 minutes. And live chat isn't much better. I believe in reality they have over extended their business model and purchased a web based program and had to hire a bunch of tech support for that program and ChiroTouch users are now paying the price in poor support and significantly increased rates. I really hope they one day get it all figured out.

Review Source

LP

Lori P.  
  
Medical Practice  
Used the software for:

### "Very good program"

September 9, 2014

4.5

Pros

I like that it's web-based, and it functions very well for EHR, ledger, and billing. Any questions we have are quickly responded to; they have very good tech support. Their Meaningful Use webinars have been top-notch; I hope it continues!

Cons

There are small things that could be improved; for example, on the appointment scheduler, I would like to see just our office hours and not 12am-12am time slots for every day. There are a few other small things, but Future Health indicates improvements are on the way.

Review Source

JM

Jeremy M.  
  
Medical Practice  
Used the software for:

### "ChiroTouch Experience"

April 23, 2014

4.5

Pros

What I like most is that this company is so pro-chiropractic. This company not only supports pure chiropractic, but they bring in great speakers for webinars and truly are concerned for your success. There have been some great features added, like the texting reminders that we just love. The patients appreciate it as well.

Cons

What I least like is having to pay for some of the extra features after paying for the software. I just feel like when you invest this amount of money it should be all-inclusive.

Review Source

DM

Diana M.  
Receptionist  
  
Used the software for: Less than 6 months

### "So easy to use and I was able to learn it very quickly."

June 15, 2018

4.0

Pros

The overall layout of it. Everything is right there for you to see and it doesn't take a million years to find the screen you need.

Cons

I only used it for about 3 months and did not find anything wrong with it. The part of the program that I needed to use was easy so I can't say for sure about the rest of it.

Review Source

NT

Nancy T.  
  
Medical Practice  
Used the software for:

### "Worst software I've used to run a chiropractic office. "

October 17, 2014

1.0

Pros

I like being able to use my iPad to take notes. That is all.

Cons

Everything. Their support is absolutely terrible. Usually, I figure out the answer to the problem before their support staff does. Going back and forth between the scheduler and front desk takes a lot of time. To integrate credit card processing, you have to use Cash Practice, which charges a lot of money every month. You even have to pay for the appointment reminders. For the price, you would expect these things to be included.

Review Source

GJ

Garlock J.  
Owner/Chiropractor  
Medical Practice  
Used the software for: 6-12 months

### "Chiroyouch user"

April 6, 2018

5.0

Pros

Chirotouch is a great value for the price.

Cons

Chirotouch does literally EVERYTHING that you might want from an office management software. Because of this, there is a ton to learn in order to fully utilize the program & I haveb’t found customer support to be all that helpful.

Review Source

JV

Jonathan V.  
Chiropractor Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "The best software. "

February 1, 2017

5.0

Easy to use, quick and responsive. Simply the best program to have every patient info at your finger tips.

Pros

Quick and organized.

Cons

Nothing.

Review Source

Response from ChiroTouch Integrated Practice Solutions

February 1, 2017

Jonathan, Thank you so much for taking the time to leave such an awesome review. We are so fortunate to have the opportunity to help with the efficiencies in your practice. Please let us know if ever there is anything we can help with!

IC

Isaiah C.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "ChiroTouch works"

February 2, 2017

4.0

I worked with ChiroTouch for a brief period of time. Getting in and out of patient files, creating notes, etc.

Pros

Going from different aspects of a patient's notes was easy Check in system works well with iPad Many doctors swear by it

Cons

Font was small(dependent on the size of screen) Would have to put in your own macros

Review Source

MC

Mary C.  
  
Medical Practice  
Used the software for:

### "ChiroTouch"

February 11, 2015

5.0

Pros

ChiroTouch is an excellent product which has upgraded the professional practices within our office. It offers professionalism, and has greatly organized our front desk and the clinical aspect of our practice.

Cons

I dislike that there was an additional charge for new patient files/intake which was not disclosed upon purchase. Although this is an excellent product, it is not an inexpensive product. For the monies charged; the new patient intake forms/exams etc. should be included.

Review Source

DH

Dianne H.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Too many ways to do the same thing, makes it way too confusing"

August 1, 2018

2.0

None

Pros

Well this is hard because there really wasn't anything about it that I liked, I guess that guy that did our training was nice.

Cons

ChiroTouch bought out the company that we currently use and all support was cut off unless we switched to them, it felt like we were being forced to switch and so we made the switch and regretted it immediately. We trained like we were suppose to but the system was so non user friendly it's not even funny. There are about 4 ways to do ever task so while that sounds nice like you have lots of options it's not, it just makes things really confusing and very hard to learn how to operate the system. We never went live with the system because we had such trouble with the training so after buying out of our contract with them we are now in search of a new system again.

Review Source

DS

Daniel S.  
  
Medical Practice  
Used the software for:

### "ChiroTouch is committed to excellence"

April 18, 2014

4.5

Pros

They are responsive and clear, and they know the profession. They're not just looking to sell some software and run; they support and constantly develop their product. Also, it's highly customizable. You don't have to fit your elephant into someone else's shoebox. Oh, and they're especially helpful in ensuring that you receive your HITEC Stimulus funds for EHR adoption.

Cons

A few annoying glitches and bugs have plagued us, but that's the reality of anything involving computers.

Review Source

NE

Nicole E.  
  
  
Used the software for:

### ""

November 6, 2013

5.0

With ChiroTouch, it's really been a dream come true: no paper. I am very happy with what we have. Really, just the efficiency of having all the patient information on one screen - where you can see and access it easily - actually allows me better patient care in a shorter period of time. The support and training teams have been amazingly helpful. Integration of the system into the office has been very smooth. ChiroTouch is just a great company to work with. If I could describe ChiroTouch in just one word, it would just be "easy." ChiroTouch is just so easy to use. Basically everything is at the push of a button.

Review Source

KD

Kathy D.  
Office Manager  
  
Used the software for:

### "I LOVE Chirotouch!!"

February 12, 2016

5.0

Chirotouch is awesome!! I love the alert feature!! It allows me to put in messages in for my front desk to speak to patients about various things. This way, if I am not going to be in the office the day the patient is seen I can still make sure that my staff asks them for any information I need. It's so much more efficient then hoping they remember to ask the patient on their own. I also love the variety of reports that they offer. We are a multidisciplinary practice and Chirotouch meets all of our needs.

Review Source

Response from ChiroTouch Integrated Practice Solutions

February 13, 2016

Thanks for posting your review! We value your business and will continue to strive to serve you better!

KF

Kathy F.  
office manager  
Medical Practice  
Used the software for: Less than 6 months

### "We have only been using ChiroTouch for a couple of months, so we are still learning. "

May 3, 2018

3.0

Pros

I like the support staff - they have been very patient and very helpful while we learn to use the ChiroTouch software.

Cons

The messaging /conversation system is not really user friendly. It is really difficult to locate past messages and/or conversations in order to follow up on them.

Review Source

GB

Gary B.  
Owner  
  
Used the software for:

### "Great Help Navigating through EHR and ICD-10"

April 25, 2016

4.0

We have used Chiro Touch for almost 3 years now. It has made the process of keeping chart notes very easy. Not being very tech savvy it took some time to get comfortable with the software, but 3 years later it has made many things in our office much more streamlined. Chiro Touch has been awesome in navigating through all the EHR compliance and getting through the ICD-10. They made it very easy. I could not have figured it out without them.

Review Source

Response from ChiroTouch Integrated Practice Solutions

May 18, 2016

Thank you so much for your honest assessment, and we very much appreciate the privilege and honor of serving your practice! We are fortunate that we can be here to help !

RF

Robert F.  
  
Medical Practice  
Used the software for:

### "eConnect Review May 2014"

May 27, 2014

4.5

Pros

I like the cost to own and operate, as well as the efficiency and customer service.

Cons

There's nothing I dislike about the vendor. I scratch my head wondering how come there are no business statistic querying capabilities. The product is developed by an experienced DC and owner/operator of chiropractic practices, but there is no way to get basic information out of the product to drill down stats to set goals etc. to run a business. It's definitely the biggest weakness.

Review Source

JS

Jamie S.  
  
  
Used the software for:

### ""

June 19, 2013

4.5

Our office has been using ChiroTouch for almost 3 years now and we could not be happier with our decision to switch software. The beginning transition is the most difficult part, but after that it's smooth sailing. The software is idiot-proof! You can customize it to your office's needs. The iPad apps are great and our patients love the patient self-check in. Our doctors in the office use to spend hours on nights and weekends updating their patient notes, and now it takes them maybe 30 seconds per note. ChiroTouch has definitely made my job a lot easier and I would recommend their software to anyone!

Review Source

NS

Nicole S.  
Nurse  
Medical Practice  
Used the software for: 6-12 months

### "This Patient Centered Program is Refreshing"

June 21, 2016

4.0

Pros

This program allows patients to interact when checking in and they can click on areas of pain as well as describe symptoms they are having. This helps and keeps patients from saying "I don't know what it feels like but it is bugging me."

Cons

Sometimes the system slows up and it requires a few minutes to restart.

Review Source

KM

Kali M.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "ChiroTouch is makes daily tasks easier!"

April 20, 2018

5.0

ChiroTouch has improved the flow of the office in almost every way - from patient files to setting appointments - everything is connected.

Pros

I like the secure feeling that comes with the reliable customer service. Thank you and the CT team!

Cons

I don't like the ledger function of automatically applying a payment to the oldest outstanding amount.

Review Source

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