# UMS2000 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about UMS2000 Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more. Source: https://www.capterra.com/p/48408/UMS2000/ --- # UMS2000 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) UMS2000 ## What is UMS2000? UMS is more than just software...we are your partners in business. UMS offers integrated work management, Online Customer Portal, eBilling, Inventory, AMR-AMI Integration, Mobile Service Orders, Outbound Call Notification integration, unmatched audit-trail, Rate Analysis, Bad-Debt & Write-Offs; ACH Drafts, budget billing, intelligent estimating, user-definable security, CASS Certification, GIS interface, unlimited cycles, user defined rate codes, and more. Customer service made easy! ## What is UMS2000 used for? [Utility Billing](https://www.capterra.com/utility-billing-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7500 One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UMS2000?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ums2000.com&name=UMS2000) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UMS2000 3.0 (1) VS. [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting Price $7500 One Time Starting Price $2850 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 4.8 (54) Value For Money 0.0 (0) Value For Money 4.8 (45) Customer Service 0.0 (0) Customer Service 4.9 (51) ## UMS2000 alternatives [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Submeter Billing](https://www.capterra.com/p/198687/Submeter-Billing/) [4.6 (54)](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198687/Submeter-Billing/) [ExpenseLogic](https://www.capterra.com/p/75789/ExpenseLogic/) [4.8 (31)](https://www.capterra.com/p/75789/ExpenseLogic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/75789/ExpenseLogic/) [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) [4.3 (132)](https://www.capterra.com/p/119791/Heartland-Payment-Processing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) ## FAQs about UMS2000 Overview ### What company size and specific industries is UMS2000 built for? UMS2000 is designed for water and natural gas utilities of any company size, especially organizations that manage utility operations, billing, and customer service in the water and gas sectors. It fits industry-specific needs for providers serving residential, commercial, or municipal utility customers. Features and Usability ### What are the key features of UMS2000? UMS2000 includes billing and invoicing, customer management, and payment collection for utility operations. It also offers metered billing, non-metered billing, rate management, meter data management, ACH payment processing, online payments, penalty/cut-off processing, and work order management for natural gas, trash, and water services. Getting Started and Support ### What training and onboarding options does UMS2000 offer? UMS2000 provides in-person and live online training options for teams getting started. In-person training supports face-to-face instruction, while live online sessions allow guided learning remotely. These formats cover the confirmed catalog options and give teams structured ways to learn the product. Getting Started and Support ### What customer support options does UMS2000 offer? UMS2000 provides 24/7 live rep support and chat. These channels give users direct access to assistance at any time, but no reviewer feedback is available to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 182 Utility Billing reviews Capterra data shows that buyers of utility billing software rank the following features as their top priorities: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) UMS2000 supports **Billing & Invoicing** and **Metered Billing**, covering two of the top features buyers look for in utility billing software. However, it does not include **Usage Tracking/Analytics**. Instead, it offers **Meter Data Management** (**50%**), which can help teams collect and manage consumption data as part of their billing operations. Together, these features help businesses bill accurately, handle usage-based charges, and maintain clearer oversight of meter-related information. ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Billing & Invoicing Create, manage, and send invoices or bills to customers Customer Management Store and organize information about customers and previous interactions For Natural Gas Utility billing for natural gas For Trash Utility billing for trash/garbage For Water Utility billing for water UMS2000 14 features Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Create, manage, and send invoices or bills to customers Store and organize information about customers and previous interactions Utility billing for natural gas Utility billing for trash/garbage Utility billing for water Store, clean, and/or analyze customer usage data collected by metering systems Integrated or built-in billing calculated by customer usage levels of a product/service Process billing for a product/service with a fixed monthly charge Accept and process online payment transactions Tracking, managing, and initiating the transfer of funds for overdue customer payments Charge fees or cut off service due to late/missing customer payments Track/optimize rates in relation to usage Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Basic $7,500 One Time Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 3.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AG Angie G. Bookkeeper Utilities ### "UMS is ok but I feel like there is better software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 July 17, 2019 Pros This software gets the job done but it seems to be a little outdated. Cons When searching for a customer it would be easier to have one search bar instead of having to pick the field first of what your searching rather it be customer name, address, phone ,account #, etc.. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.