Average Ratings

20 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

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About Alldata

Automotive repair software that provides the total desktop solution to help you with every part of your business.


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Alldata Features

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Alldata Reviews Recently Reviewed!


Technicians prefer this program over computers, management software is on

Mar 30, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: My employees love how easy it is to find repair information, the wiring diagrams are phenomenal. Searching for anything is super easy!

Cons: The management software is not as user friendly as some of the competitors software. It does not have the same abilities to transfer and import information.

Easy and quick vehicle references

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Provides detailed information in an old-fashioned setup. Provides easy means for proper vehicle selection.

Cons: Some information can be hard to find. Other than that, this product has been good to use and helpful.

Great tool for figuring out those hard to disassemble areas.

Mar 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A world of knowledge at your fingertips. Shows you step by step how to disassemble parts on all kinds of makes and models.

Cons: Takes a little playing around with to figure out how to navigate the system. Pays off once the user figures it out though.

Overall: Great auto knowledge at your fingertips.

Lots of Material to Use

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: For a vehicle store needing all the information about repairing a part in a car, this system really helps find the time it takes and a breakdown of the job. Great organization for the most part. Lots of parts available and systems to view in detail.

Cons: It could have more detail in some of the parts pages and easier ways to find parts that could be called different names.

Best program for automotive diagrams, electrical and specific information.

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The electrical diagrams are top notch compared to other programs like this. My mechanics find it easy to use.

Cons: The management portion is not as user friendly as some competitors. Estimates and transferring parts are not as simple to do.

Best product for those who enjoy working on their vehicles without going to a dealership.

Mar 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support

Pros: Excellent source of material for those who enjoy working on their vehicles - has a collection of documentation and diagrams for vehicle maintenance. Step by step for procedures with part numbers listed as well for buying the parts needed.

Cons: A little tricky to use if for newbies working on vehicles - the manuals are for those who have a general understanding at times. Not all manual are the same as dealer parts - creates some confusion at times.

Makes vehicle repair easier for both techs and owner/operator

Feb 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Instructional guidance is key to getting a car in and out for problematic diagnosis but that is where Alldata shines. Torque specs, fluid types and capacities, electric system flowcharts and schematics , just to name a few, all lend a hand to repair and Alldata has it.

Cons: Great software but expensive for us small shop operators..electrical schematics, while great to have for tracing wiring harnesses, are more "factory detailed" and can get a bit tricky to navigate sometimes. Some newer vehicles are also difficult to find info for on Alldata, but that could be vehicle manufacture fault of non info releasement.

one of the best tools if you own a repair facility

Feb 07, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the deitailed step by step instruction it gives you to do anything from replacing brake calipers to full engine rebuilds. it gives you torque specs, fluid and capacity specs as well as speciality tools and procedures

Cons: some of the exploded diagram pictures are blurry or hard to understand. not all information is avaliable on every part of a vehicle. it doesnt have newest car information

Overall: Being able to quickly access a hug database of everything i need to know to do repairs on any make and model without having to waste time looking through a book or using trial and error

Great software for automotive shops

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use for diagnosing problems with vehicles. The software offers step by step picture diagrams when fixing a vehicle.
The pricing for the hourly rates for labor is useful when giving quotes to customers.

Cons: The software is a little pricey to use, especially if you're a small shop owner. The software is not 100% accurate, but for the most part it works.

Overall: Diagnosing and repairing vehicles

Capterra-loader

Gets the job done with little features.

Oct 11, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use and train employees to use. Pc based using an sql server. Doesn't have long delays when starting up. Like the recommended services capability.

Cons: Lack of support for management program. No updating in last 5 years. System crashes daily and requires stopping app and then restarting. This is ridiculous and happens way too much.

Overall: It's a generic software that works but had lots of limitations.

Great tool for our shop

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about Alldata is the fact that our technicians can log on and get vital information pertaining to a vehicle they are working on. Endless information is at our fingertips! Helps to streamline our workflow and as you know, time is money!

Cons: I don't like that there are restrictions about logging into Alldata. Sometimes, we need to access it in multiple places at once.

Alldata is a solid and informative proffessional platform that is easy to use and train on.

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about AllData is the ease of navigation and full information base including troubleshooting & diagrams.

Overall: Labor estimating, factory instruction on parts replacement for my techs.

Decent amount of information

Jun 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use. Has invoicing set up that works well. Easy navigation for looking up wiring diagrams etc. Can print and save. Pretty much a nessacary tool for any repair shop.

Cons: Not enough info on certain makes of vehicles. Leaves one scratching his or her head. Has plenty of older car info. European car info seems to be a challenge.

Overall: Need diagrams, labor times etc. A must have in Automotive repair world.

Good Web based automotive shop management software

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good overall, lots of functionality, but as of this review still a bit buggy. A little too much clicking around to build a simple invoice.

Cons: Lots of clicking around. The tracking function for parts is not working properly to receive parts from vendors.

Overall: Automotive Shop Management Software

Makes Diagnosis Easy

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great Diagrams

Cons: Management Software

Overall: Compared to other repair programs we use, this one is so detailed in electrical diagrams and repair information.

Search menus are a little cumbersome but not bad once you become familiar with it.

Apr 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Lots of vehicle information available with a few clicks on the site. When it is not available for immediate access, they are quick to send you specific information if you send in a request.

Cons: Newer vehicles don't typically have much information available and if you need it in a hurry, it is not ideal to do the information request and wait for them to email it to you.

Overall: Our company uses it to find information on the car audio related side (steering wheel control circuits, radio, amplifier and safety/convenience schematics). Newer vehicles often don't have the information we need (vehicles that are within 3 years of the current year) but AllData is quick to send you requested documents to email (within 30 minutes) and the process to do so is rather simple. Sometimes we need an immediate answer due to having someone on the phone, so the wait when the info is not on the site is not always ideal.

Alldata Works

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use web based

Cons: None

Overall: We use Alldata everyday to compliment our service repair business. Save valuable time and effort. Easy to use and search bulletins.

Difficult to navigate, Poorly designed, Zero set up support.

Apr 06, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: What a waste of money

We have used the online series for several years.

Jun 02, 2015
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Overall: It takes time to learn the software. Logging on had some issues at firsst. Ease of use: Was ok but did not offer any confirmed fixes to issues we were trying fix. Customer service: Overpriced and ridiculous. Failure to return phones calls in a timely matter or not at all!! Be sure to consider negotiating you monthly charges. We were told after being charged $206.00 monthly, we could get the same service for a competitors price of $159.00. Also if you decide to cancel, be sure your cancellation date is the same as your billing end date. They will charge you for a full month regardless.

Could & Should be better

Jul 31, 2014
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are a independent auto repair mechanical shop and we've been using ALLDATA Elite Management Software for over 8 years.

PROS: Gives you labor times for jobs, Allows you to create canned specific and generic jobs, customer software tech and training support is very good.

CONS: You never own the management system (you lease it),
Search features on the program are very weak, even specific report searches are horrible, updates sometimes crashes your computer system, updates hardly ever improve the elite management system itself. Can't open more than one estimate at a time because you must close the estimate you are working on. History searches on specific shop jobs are hard to generate.

My advice, look elsewhere. ALLDATA has no interest in making the best repair management system for auto repair shops. I've been a loyal customer for over 8 years and little has been done to renovate their current management elite product. I HIGHLY recommend you look to BUY your own auto repair shop software.

Alldata is good for looking up semi-accuate repair info 50% of the time, and that is all.