Average Ratings

10 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

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About Alldata

Automotive repair software that provides the total desktop solution to help you with every part of your business.


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Alldata Features

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Alldata Reviews Recently Reviewed!

868117b9b68c4f036bcc765b403a9f63

Gets the job done with little features.

Oct 11, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use and train employees to use. Pc based using an sql server. Doesn't have long delays when starting up. Like the recommended services capability.

Cons: Lack of support for management program. No updating in last 5 years. System crashes daily and requires stopping app and then restarting. This is ridiculous and happens way too much.

Overall: It's a generic software that works but had lots of limitations.

Great tool for our shop

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about Alldata is the fact that our technicians can log on and get vital information pertaining to a vehicle they are working on. Endless information is at our fingertips! Helps to streamline our workflow and as you know, time is money!

Cons: I don't like that there are restrictions about logging into Alldata. Sometimes, we need to access it in multiple places at once.

Alldata is a solid and informative proffessional platform that is easy to use and train on.

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about AllData is the ease of navigation and full information base including troubleshooting & diagrams.

Overall: Labor estimating, factory instruction on parts replacement for my techs.

Decent amount of information

Jun 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use. Has invoicing set up that works well. Easy navigation for looking up wiring diagrams etc. Can print and save. Pretty much a nessacary tool for any repair shop.

Cons: Not enough info on certain makes of vehicles. Leaves one scratching his or her head. Has plenty of older car info. European car info seems to be a challenge.

Overall: Need diagrams, labor times etc. A must have in Automotive repair world.

Makes Diagnosis Easy

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great Diagrams

Cons: Management Software

Overall: Compared to other repair programs we use, this one is so detailed in electrical diagrams and repair information.

Search menus are a little cumbersome but not bad once you become familiar with it.

Apr 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Lots of vehicle information available with a few clicks on the site. When it is not available for immediate access, they are quick to send you specific information if you send in a request.

Cons: Newer vehicles don't typically have much information available and if you need it in a hurry, it is not ideal to do the information request and wait for them to email it to you.

Overall: Our company uses it to find information on the car audio related side (steering wheel control circuits, radio, amplifier and safety/convenience schematics). Newer vehicles often don't have the information we need (vehicles that are within 3 years of the current year) but AllData is quick to send you requested documents to email (within 30 minutes) and the process to do so is rather simple. Sometimes we need an immediate answer due to having someone on the phone, so the wait when the info is not on the site is not always ideal.

Alldata Works

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Ease of use web based

Cons: None

Overall: We use Alldata everyday to compliment our service repair business. Save valuable time and effort. Easy to use and search bulletins.

Difficult to navigate, Poorly designed, Zero set up support.

Apr 06, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: What a waste of money

We have used the online series for several years.

Jun 02, 2015
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Overall: It takes time to learn the software. Logging on had some issues at firsst. Ease of use: Was ok but did not offer any confirmed fixes to issues we were trying fix. Customer service: Overpriced and ridiculous. Failure to return phones calls in a timely matter or not at all!! Be sure to consider negotiating you monthly charges. We were told after being charged $206.00 monthly, we could get the same service for a competitors price of $159.00. Also if you decide to cancel, be sure your cancellation date is the same as your billing end date. They will charge you for a full month regardless.

Could & Should be better

Jul 31, 2014
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are a independent auto repair mechanical shop and we've been using ALLDATA Elite Management Software for over 8 years.

PROS: Gives you labor times for jobs, Allows you to create canned specific and generic jobs, customer software tech and training support is very good.

CONS: You never own the management system (you lease it),
Search features on the program are very weak, even specific report searches are horrible, updates sometimes crashes your computer system, updates hardly ever improve the elite management system itself. Can't open more than one estimate at a time because you must close the estimate you are working on. History searches on specific shop jobs are hard to generate.

My advice, look elsewhere. ALLDATA has no interest in making the best repair management system for auto repair shops. I've been a loyal customer for over 8 years and little has been done to renovate their current management elite product. I HIGHLY recommend you look to BUY your own auto repair shop software.

Alldata is good for looking up semi-accuate repair info 50% of the time, and that is all.