# HelpServer Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about HelpServer Software - reviews, pricing plans, popular comparisons to other Content Management products and more.

Source: https://www.capterra.com/p/50188/HelpServer

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# 

 HelpServer Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

HelpServer

## What is HelpServer?

HelpServer is web- and server-based collaborative authoring software to manage help & documentation. HelpServer allows authors to work together, all content is stored as xml in a central database. The user-friendly back-end comes with an integrated editor, which allows authors to get up and running quickly. With HelpServer authors can either publish dynamic content to a self-service web-portal or export content to files (PDF). HelpServer is fully web-based and can be purchased or rented as SaaS.

## What is HelpServer used for?

[Content Management](https://www.capterra.com/content-management-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€910

Per User, One Time

Free trial  
not available

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Do you work for HelpServer?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.4st.com&name=HelpServer)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### HelpServer

4.5 (2)

VS.

[4.5 (3,660)](https://www.capterra.com/p/136446/Confluence/reviews/)

Starting Price

€910

Per User, One Time

Starting Price

$5.42

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (2)

Ease Of Use

4.3 (28,296)

Value For Money

5.0 (1)

Value For Money

4.3 (20,443)

Customer Service

5.0 (2)

Customer Service

4.3 (18,447)

## HelpServer alternatives

[4.7 (117)](https://www.capterra.com/p/205117/Dokmee-ECM/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[Google Drive](https://www.capterra.com/p/161425/Drive/)

[4.8 (28,420)](https://www.capterra.com/p/161425/Drive/reviews/)

Starting price

$7.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/161425/Drive/)

[WordPress](https://www.capterra.com/p/131687/WordPress/)

[4.6 (14,967)](https://www.capterra.com/p/131687/WordPress/reviews/)

Starting price

$9.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/131687/WordPress/)

[Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)

[4.4 (5,411)](https://www.capterra.com/p/1167/SharePoint/reviews/)

Starting price

$5.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/1167/SharePoint/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Collaboration Tools

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Content Publishing Options

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Facilitates online authoring and publishing of the content

Customizable Templates

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Pre-designed layouts that can be customized to match preferences and requirements

Document Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Full Text Search

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Search for specific words or phrases within a document or database

HelpServer 10 features

Define levels of authorization for access to specific files or systems

Provides a channel for team members to share media files, communicate, and work together

Facilitates online authoring and publishing of the content

Pre-designed layouts that can be customized to match preferences and requirements

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Store, manage, and track all electronic documents in a centralized location

Search for specific words or phrases within a document or database

Edit text as needed

Track revisions and updates made to files and navigate between different versions

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

Basic

€910.00

Per User,One Time

Value for money

5.0 (1)

5.0

Based on 1 reviews

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## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

4.5

Based on 2 reviews

Filter by rating

5(1)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

GP

Gestione P.

Marketing Director

Maritime

### "Informational Solution for Customer Help"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 29, 2024

Pros

HelpServer has the aggressive customer help option, that makes every discussion straightforward, and there are suitable marketing measures.

Cons

HelpServer maintains solid forms that makes communication direct, and no challenge in matters help desk.

Switched from

[Mojo Helpdesk](https://www.capterra.com/p/128650/Mojo-Helpdesk/)

[Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/)

[Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/)

[Tactful AI](https://www.capterra.com/p/236257/Tactful-AI-Helpdesk/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FA

Florian A.

Product Manager

### "We use HelpServer since late 2005."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

September 17, 2008

We use HelpServer since late 2005. Of course in the beginning Helpserver had some teething problems but we were always able to see the capabilities of Helpserver. In the meantime Helpserver has developed to a mature application. Nowadays we use it not only to host the online manual to our customers but also for internal documentations. Last but not least we have to mention the great work of the support. Our requests are always answered fast and very competent. We recommend Helpserver for all kinds of documentation purposes.

Pros

With only one application we are able to: - manage the context sensitive online help for our eC-messenger application - host the online manuals, and - create PDFs out of any content The Helpserver client is easy to use and the server updates in a convenient way. Multiple languages are supported as well as different access-levels for read/write access. If content changes, the previous version is archived and available if necessary. Helpserver allows several authors to work in parallel from from our offices in Germany, France and United Kingdom.

Cons

at the moment I cannot really think of a disadvantage. Maybe LDAP support would allow a more convenient user management.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Independent research methodology

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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