4.ST

HelpServer

4 / 5 1 review


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $910.00/one-time
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • 4.ST
  • www.4st.com
  • Founded 1987
  • Belgium

About HelpServer

HelpServer is web- and server-based collaborative authoring software to manage help & documentation. HelpServer allows authors to work together, all content is stored as xml in a central database. The user-friendly back-end comes with an integrated editor, which allows authors to get up and running quickly. With HelpServer authors can either publish dynamic content to a self-service web-portal or export content to files (PDF). HelpServer is fully web-based and can be purchased or rented as SaaS.


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HelpServer Features

  • Approval Process Control
  • Document Management
  • Indexing
  • Permission Management
  • Rich Text Editor
  • Rule Based Publishing
  • Search
  • SEO Management
  • Template Creation
  • Version Control

HelpServer Reviews

We use HelpServer since late 2005.

Sep 17, 2008
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: With only one application we are able to:
- manage the context sensitive online help for our eC-messenger application
- host the online manuals, and
- create PDFs out of any content

The Helpserver client is easy to use and the server updates in a convenient way.

Multiple languages are supported as well as different access-levels for read/write access. If content changes, the previous version is archived and available if necessary.

Helpserver allows several authors to work in parallel from from our offices in Germany, France and United Kingdom.

Cons: at the moment I cannot really think of a disadvantage.
Maybe LDAP support would allow a more convenient user management.

Overall: We use HelpServer since late 2005.
Of course in the beginning Helpserver had some teething problems but we were always able to see the capabilities of Helpserver.
In the meantime Helpserver has developed to a mature application. Nowadays we use it not only to host the online manual to our customers but also for internal documentations.

Last but not least we have to mention the great work of the support. Our requests are always answered fast and very competent.
We recommend Helpserver for all kinds of documentation purposes.