# Xanatek Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Xanatek Connect the right Insurance solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/50219/IMS-I/reviews

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Xanatek Connect

4.6 (14)

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Last updated March 13th, 2026

# Reviews of Xanatek Connect

Ease of use

4.6

Customer Service

4.8

## Showing most helpful reviews

Showing 1-14 of 14 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Travis P.  
Independent Insurance Agent  
  
Used the software for: 2+ years

### "I Love IMS! It's the best way to organize an otherwise chaotic influx of data."

February 8, 2018

5.0

I benefit from being able to make notes for clients that are time stamped, inputting all client data into customized folders, and keeping organized files and data that would otherwise be very difficult to organize.

Pros

What I like most about IMS is that it allows customizable organization. Xanatek has also done well to integrate this software into other programs.

Cons

There isn't much negative to say about this software. If I had to be picky I would note that there are occasionally small buttons that aren't actually clickable and hence you can't input certain data you would otherwise want to. This is very rare and only occurs when I attempt to input a client's website.

Review Source

Brittany B.  
Licensed Customer Service Representative  
Insurance  
Used the software for: Less than 6 months

### "Great agency management system"

August 31, 2021

5.0

We are solving multiple problems of easy of access to a customer's policy. Their support system if something is wrong is so easy. They are always available when the error message pops up :)

Pros

The accessibility of being able to see all of our clients ion one platform, that is very easy to use!

Cons

The only thing I dislike about it, are the error messages that we get when we drag and drop an email from Outlook into Xanatek but that isn't on Xanatek - it's Outlook.

Review Source

Response from Xanatek

September 2, 2021

Brittany, We are so glad to hear you're enjoying our easy to use system for managing your client's data! With Xanatek Connect, our 100% browser-based system, we have setup the Outlook email sync for 2-way email communication. Give us a call or email your sales representative if you haven't already signed up to access Connect. This will eliminate the need to drag and drop emails into the system. We look forward to helping you get the most from your Xanatek system!

AP

Amber P.  
  
  
Used the software for:

### "Too Many Updates, too many unused areas."

February 4, 2015

1.0

This software is the worst I have see. For over two years since the BIG update, the system has gone down hill. For over two years we have asked for credit balances to be added to the accounting, all we get is excuses. I mean come on, what do we do with credits once we get a return premium? Oh yea we keep a spreadsheet to share since the system can't handle it. And to get a renewal report or any report for that matter is a math equation?? Don't purchase this, it will make your life harder!!!!

Review Source

LS

Lee S.  
President  
Insurance  
Used the software for: 2+ years

### "Excellent value; great tech support and realible"

May 24, 2017

5.0

Agency automation, organization and great workflow. Pretty much paperless at this point.

Pros

I've been a user for nearly 14 years and have been very satisfied. They've made excellent improvements over the years and have kept pace with the advancements in technology. Tech support is second to none. I get fast, professional service each time I call. Fortunately, I don't have to call very often. I truly believe that Xanatek is an excellent value for any agency wanting to become automated. Whether your a large or startup agency; you can't go wrong. The technical help is excellent. I get fast, professional and friendly service each time I call. In addition, I think the service is still an excellent value. Thanks for a great system and professional service. Keep up the good work.

Review Source

Lori H.  
Office Manager/Licensed CSR  
  
Used the software for: 1-2 years

### "Everyone is very friendly and helpful every time I call. The system is easy to use and much easier "

December 7, 2017

5.0

We have been able to go paperless with this product!

Pros

Very user friendly! And technical support is always very helpful with any question, no matter how many times you ask it!

Cons

Their note taking system is fantastic except I wish it would pull up a little faster to begin note taking when a call comes in.

Review Source

TK

Trevor K.  
Operations Mgr/Producer  
Insurance  
Used the software for: 6-12 months

### "GREAT PRODUCT!"

October 9, 2018

5.0

Our customer support rep was a huge factor in us going with Xanatek. She presented the program and its usefulness to us as we were on the same level. The program worked better than what we were using, Instar, and she showed us how we could be more efficient using it. We have seen some improvements since we purchased it and we are seeing more coming. They listen to the people using it and work to make it even better. The Accounting has been great and easy to use. Reports are detailed and the price was even better. They have offered numerous amounts of training, as well as when we did the switch, which they got all our information and clients moved with no hiccups. Downloads have been great and now getting downloads from commercial vendors is even better! I cant say enough good about Xanatek and their team!

Pros

I like that they moved all old files from old system to the new system and everything was there!!! The ease of use has been great even for the old timers! ;) Soooo much more can be done with this compared to our old system.

Cons

I haven't found a true con yet...If I were to pick something it would be that, I don't have enough time to do more with it and use it to its fullest potential.

Review Source

CG

Christopher G.  
Mr  
Insurance  
Used the software for: 2+ years

### "Mr"

May 11, 2017

5.0

This has saved us countless labor hours. We used to have 4 full time employees and 1 part time employee. We have 3 full time employees and one is not licensed. We get more work done with less people. This means tangible $$$ savings. You every aspect of the program and it will pay for itself in no time.

Pros

Your agency management system works great. It is exactly what we need, no more, no less. The big thing is that you are very responsive when we have questions or need help. We almost always get a live person and the issue is resolved immediately. We hardly ever call anymore but we still appreciate it. Great Product for a Great Price.

Review Source

KF

Karen F.  
Agency Owner  
Insurance  
Used the software for: 2+ years

### "Excellent company and extremely patient and great people to work with."

May 11, 2017

5.0

Makes managing my accounts simple!

Pros

Has everything I need. The forms and "zanning" capabilities are great. I love that the people never make you feel techno-ignorant, which many of us can be; always so willing to help!

Cons

I still think some "space" could be used more effectively, but I love that Xanatek is always asking for feedback and continues to improve their software.

Review Source

SG

Stephen G.  
Owner  
Insurance  
Used the software for: 2+ years

### "Our company has been very satisfied with Xanatek's overall support "

April 10, 2018

5.0

Streamlines ease of work by having one place to review notes and history of client interactions.

Pros

The software is easy to use and the database enables our office to be on the same page. The features of notes and ability to attach documents is very helpful. It is our "go to" location for our client information.

Cons

We would appreciate having the ability to set font size in the notes section as a default. Very rarely, we have a .pdf that is too large and comes into system blank, so we need to manually scan in to have it correctly attach in the file.

Review Source

Rufina B.  
Insurance Agent  
Insurance  
Used the software for: 6-12 months

### "A user-friendly and affordable option for insurance agency automation "

August 9, 2018

5.0

Pros

We appreciate that the program has regularly been updated over the years to keep up with the latest technological developments, including successful integration into other programs. It offers features like prospecting, scheduling, commission downloads, carrier download, document imaging (scanning), web forms, etc. The methods of organization are customizable. They are very responsive to any customer concerns and have always showed professionalism in handling us whenever we felt the need to call (which was rare).

Cons

Just some minor issues with the layout, but I’m happy to note that the company is eager to hear customer feedback and use it to continuous improve their product.

Review Source

GF

Gretchen F.  
CSR  
Insurance  
Used the software for: 2+ years

### "Management Systems"

July 9, 2020

5.0

Cant say enough good things about this system and how fast we learned how to use it.

Pros

So easy to use, you can correct your mistakes, merge duplicate clients together. We can also text clients

Cons

Not all the information for a Binder comes over and we have to input the information. Takes a little more time

Review Source

Response from Xanatek

July 21, 2020

Thanks for the review!

GN

Gary N.  
President  
Insurance  
Used the software for: 2+ years

### "IMS / XANATEC FOR INSURANCE"

August 21, 2018

4.0

SUPPORT HAS BEEN VERY GOOD .. THEY PROVIDE AN EXCELLENT PRODUCT AT A VERY MANAGEABLE COST

Pros

The product is one of the most competitive programs in our industry that still provides excellent service and functionality

Cons

Technology is a necessary evil in our industry :)

Review Source

Response from Xanatek

August 24, 2018

Thank you for your find words and review!

GA

Greg A.  
President  
  
Used the software for:

### "IMS has been a terrific partner! We have used the system for 10 years (updates are seamless)"

May 19, 2015

5.0

The interface is straight forward, and easy to implement. Brent and his team are eager to help and solve any issues that may arise. IMS has is able to add user and locations to accommodate our needs. I am happy to speak with any prospective new agents to answer specifics. Greg Aldridge Aldridge Insurance 1323 N. Ironwood South Bend, In. 46615 Phone 574-232-9999 Fax 574-232-8232 Cell 574-340-0809

Review Source

MS

Mark S.  
Principal owner  
  
Used the software for:

### "A time saver and great management tool."

July 2, 2015

5.0

This has been a great organizer for us. With everything at our finger tips it has saved time and let us grow with a smaller number of employees. It is also great that we can keep notes on all things going on in the agency to back up what we are doing. We have 5 locations and it has been great to be able to get to all files in any location I may be in.

Review Source

Response from Xanatek

July 10, 2015

Great!

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