The Service Manager

TSM

2 / 5 1 review


Average Ratings

1 Review
  • 2 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

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About TSM

Field service management solution designed to manage job cards, purchase orders, maintenance contracts, timesheets, and customers.



TSM Reviews

TSM Could be so much more

Oct 16, 2014
2/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: PROS: Easy to learn, fast post to MYOB, good scheduler & stock control.
Cons: too many faults after TSM remote updates, job data lost many times from tech's tablet pcs, updates cause grief. Remote sync issues. Very poor asset handling, no auto fill fields on ID# or SERIAL no of equipment.
Slow in operation even with latest server & PCs. Reports good but not simple to set up. User guide not comprehensive, needed TSM rep at our office to do basic invoice & report set up and it is costly. Always a problem after every update - Beware. Would change if I could find a better system.