FTMaintenance

4.5 / 5 41 reviews

Who Uses This Software?

Small to medium companies with from 1 to 50 facilities with manual or inefficient maintenance management programs.


Average Ratings

41 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $40.00/month
    See pricing details
  • Pricing Details
    Subscriptions from $40 per month. One-time purchase from $2,495.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • FasTrak SoftWorks
  • www.ftmaintenance.com
  • Founded 1995
  • United States

About FTMaintenance

FTMaintenance cloud-based or on-premise maintenance management software (CMMS) for work order management, asset management, inventory management, and preventive and predictive maintenance. FTMaintenance is designed for industrial environments, employs an "Automate Everything" philosophy, and is supported with unparalleled service. A responsive, knowledgeable, and experienced staff ensures successful startup. Easy-to-use and customizable, FTMaintenance fits ever-changing needs. = Free live demo.


FTMaintenance Features

  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management
  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Condition Monitoring
  • Inspection Management
  • Maintenance Scheduling
  • Mobile Access
  • Predictive Maintenance
  • Purchasing
  • Reminders
  • To-Do List
  • Vendor Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

FTMaintenance Reviews Recently Reviewed!

Great features, impossible to figure them out

Sep 07, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: This software was very advanced with all the features it included and far surpassed it's rivals when it came to features

Cons: While it did include many features, you couldn't figure out how to use the features. The "ease of use" for the software is pretty much non existent. The pricing for the software was also not very attractive.

Everything is now in one spot.

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The customer service has been great at every step of our process. Any question we had, big or small, we always had the phone answered with a helpful response.

Pros: I like the fact that all this information is in one spot. We now only have to hit a few buttons and see everything that was done to a piece of equipment. It helps us to see the recurring problems and how to plan better for the future. We also like the preventative maintenance scheduling, it helps ensure we are not missing crucial steps needed in the proper maintenance of our assets.

Cons: The generic reports that came with the software are not exactly what we need for our application. They may fit perfectly for most but just not as conformable as WE need. There are some additional software pieces we can add (at a cost), which we are looking into. Hopefully this will solve the minor detail.

Overall the experience has been pleasant with little to no hiccups

Jul 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The visual aids of this product is most appealing to me. It also has a good support system application that is easy to use.

Cons: The navigator aspect is lacking in technology and could use an upgrade to help all ages that use this particular software.

FTMaintenance

Feb 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I looked at 4 different software solutions. FTMaintenance provided us with an On-Site option for the Database and Service Request module. FTMaintenance provided the best cost option for our company.

Pros: On-site with low annual maintenance costs

I am so busy, it still isn't completely set up. I THINK once that happens it will be good.

Feb 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think it will be very good.

Cons: I note in the list below where I am to select my industry, there is no input for MANUFACTURING. Strange. But then again, with congress allowing our manufacturing to be done overseas, it suppose it is becoming an overlooked industry.

Overall: I am inputting data on approx. 250 pieces of equipment. It takes TIME. I believe once it has all the data input, it will work great. The customer service is outstanding. Very pleasant and helpful. For the money, I believe this is going to be great. Just not quite there yet.....

Not happy with the sales department

Feb 09, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We purchased this product in October 2014 over 2 years ago. It takes a lot of preparing to make sure it is setup how you will use it. Otherwise, you will be doing a lot of changing. We did not implement it the first year we had it due to time constraints, however, we still paid the annual maintenance fee in 2015. The second time the annual fee came up we elected not to renew as we still were not using the program. Our maintenance plan expired October 17, 2016. End of January things slowed down a bit for us so we had an opportunity to start implementation. I e-mailed the sales department and asked if we could pickup the annual maintenance and support now for the same price. October 2016 they were quoting a renewal of $. The sales department responded to my e-mail but did not give me an answer they wanted to talk about it with me on the phone. They did not call me they called my maintenance guy direct and told him it would cost more rather than the $. Frustrating after not implementing for 2 years still paying the first year of maintenance letting it lapse for only 3 months and wanting to more than double it. Not very good customer service I would say.

Pros: Probably a good program if you had some support and customer service from them. The import process seemed to work well.

Cons: Not happy with the sales team and it is involved in getting it set up correctly for your company. Especially if you are not tech savvy which is one of the reasons we looked at purchasing it. Takes a lot of time to get it implemented.

Recommendations to other buyers: Be ready to put the time and effort in to get it up and running. It is flexible but you need to think through the setups.

Vendor Response

by FasTrak SoftWorks on February 17, 2017

We understand that your time is precious. This is why we have built a highly qualified and focused support staff to help get FTMaintenance users up and running. In 2014, we provided your staff with free setup assistance and training, and will be pleased to provide additional free training and support services with your license reinstatement. Since 2014, we have continued to expand the capability of the FTMaintenance product. Under your reinstatement, you will gain the benefit of all of these new features. We are proud that our support staff has been rated, by our customers, at very top of the CMMS industry: http://www.softwareadvice.com/resources/4-best-vendors-for-cmms-support/. Our staff is currently in touch with you. We will do whatever it takes to get you up and running - on your schedule.

Seeback Roofing

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Flexibility to create reports. With only a few exceptions I like the SQL database structure making fun and easy to create powerful, professional-looking reports.

Cons: - Default reports are lackluster and limited
- Some modules can be tedious and finicky
- Having to switch between modules when doing minor things like creating new tasks or parts

Overall: Just a few issues:
- When I first generated reports I found the reports that shipped with FTMaintenance lackluster and limited. They were missing data fields that I needed to display for the sake of the company. I had to use Crystal Reports to create better reports particularly for the Demand Maintenance module. This took a lot of time but gave me the opportunity to learn SQL. The ability to make custom reports is my favorite feature of FTMaintenance.
- I found the inventory transaction module nearly impossible to use for correcting large amounts of inventory parts. Adding a feature for say the administrator to import a CSV file listing parts to update the inventory quantities would be a handy feature.
- Similarly, the purchase order, and especially the receiving modules, are difficult to use. Things like limiting the parts to those with the same vendor when creating a purchase order, tedious receiving (one part at a time), etc.
- Displaying and browsing the list of work orders in the Demand Maintenance module is very slow as compared to DM History. I presume that's because the program is constantly UPDATING and SELECTing in the database for each work order scrolled.
- I think a powerful feature would be to be able to create tasks, parts, vendors, etc. on the fly similar to how entries are created for DM/PM status, shift, requested by, etc. fields. Having a button to click that would open a small dialog would reduce the amount of flip-flopping between modules.
- There's several bugs I've discovered involving entering data into fields, particularly after entering the wrong thing. i.e. Entering the wrong equipment number during creation of a work order from the quicklist in DM will often limit the equipment available to select later. I have to either delete the work order (if the work order is new) or delete the wrong equipment and add the proper one from the equipment tab. There are minor annoying things in other modules that cause problems. I'll have to write the steps down later to reproduce the bugs.
- Tech support is very helpful and work hard to fix problems. I'm not sure if you've found someone to take over Mark's role but he seemed to be very knowledgeable about the inner workings of the software, especially with reports and the database structure.

Despite these minor issues, a great program overall that is a lot of use in our company to monitor equipment maintenance, especially with new safety systems we're in the process of implementing.

Vendor Response

by FasTrak SoftWorks on February 03, 2017

John, thank you for your detailed review of FTMaintenance. We are happy that you find FTMaintenance to be a great solution. We are committed to customer satisfaction, and your valuable feedback helps us improve FTMaintenance. Our support team will contact you to share additional tips for maximizing your experience with FTMaintenance and assist you in upgrading to the latest version to eliminate several issues you have encountered. We continue to improve and expand FTMaintenance, including more flexible reporting, expansion of on-the-fly record creation, faster performance, and enhanced mobile capability. We will be in touch!

Does what we need it to do.

Jan 23, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We use the soft strictly as a Preventative Maintenance software. I'm sure that we could utilize some of the features more but have not had the need at this point in time. It has work fine for what we need it for.

Customer Service

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It helps us keep track of labor and costs.

Cons: The FT requests doesn't always work for some employees

Overall: I just started using the FT maintenance in September when I started with Ranger Boats. I want to thank the support staff for always being there when I have questions or issues. He is always polite and will find me the answer if he doesn't have it right then. Thank you.

FTMaintenance Has Been Successful For Us

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We purchased FTMaintenance to replace a 14-year-old PM software package. Our goal was to final a product that was easier to use, could be operated without printing paper job tickets and had more functionality. FTMaintenance met all of our requirements. It's easy to work with and update. We're totally paperless now. The Maintenance folks record their PM results in a mobile laptop computer. They type in notes and can attach digital pictures to their records to describe things. There are many functions that we aren't using yet, but it's good to know they are available. Many report options.
A few weeks ago an important customer did a quality audit of our entire operation. Preventive maintenance was one of the areas they checked. It was easy to show the system and print a couple of reports to prove that our PM's were up to date. The auditor gave us a high mark and commented that our system was much easier to use than the files full of PM paperwork he has seen at other companies.

Great Product

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to track work orders

Cons: Have not at this time found anything that we have not liked

Overall: I could not ask for better customer service. They really know their product and go above and beyond. This software is so easy to use and does everything that we need.

FT Maintenance, easy to use, excellent customer service!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Went from having nothing at all to utilizing FT Maintenance. It is extremely user-friendly and when I cannot figure something out, customer service is stellar.

CMMS System

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Web based, easy access.

Cons: Printing issues when PM's are released.

Overall: Have been using the system for a year and a half now, a few learning curves from previous systems used in the past. Any time we run into any issues tech support is only a phone call away and always resolves any problems.

Recommendations to other buyers: Great product for the money.

A GREAT WAY TO MANAGE YOUR MAINTENANCE !!!

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Youtube training, webinars, and tech support.

Overall: The FT Maintenance program has given our company a great template to start from. Now in business now about 4 years or so, we had nothing in place to control maintenance scheduling or set automatic preventative maintenance tasks with. Importing data to the system, and attaching files to the work order are so easy to do and setup. The online Youtube training videos were also a nice reference to have.
Well done FasTrak Softworks!

Recommendations to other buyers: Read and reread the index for a better understanding.

Great Product

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The team at Fastrak has everything right. From their extremely knowledgeable group of training team members, their implementation and development teams, and support team - the customer gets what is expected. A great product.

The best Maintenance program available.

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like mostly about the software is how organized it can make even the unorganized person.

Cons: No there is nothing that I dislike about this software maybe just some knowledge that I need to gain.

Overall: First off the crew there that does all the dirty work we want to thank you here at FLS. Ft Maintenance has helped me tremendously not only to get organized but has brought down time in our facility down 23 percent. Having separate user accounts for my engineers give them the access to quickly search a part number find the location and have the equipment back up and running. Having a program that is so user-friendly and has so many features that save you time as far as managing your parts or also managing your budget can be a huge help when it comes to the end of year periods. Once again thanks for a good year Fast Trak.

Maintenance Connection experience.

Sep 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The big quantity of iformation that the software can handle.

Cons: I have to invest time on the translation to Spanish, when I have to do trainning courses.

Recommendations to other buyers: Its good, the software can handle big information, you can find quicly all the things you have joined before.You can put visual aids in, by photo in JPEG type.

Good and reliable software

Aug 27, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The inventory operates great, and the item info is effective. Most modules run well, and the training is reliable.

Cons: I think it would be a food addition to the software an iPad app.

Recommendations to other buyers: After trying few software companies to keep facility maintenance records, it became apparent that there was really a good choice. It is similar to facility management apps from www.ginstr.com Recommended!

This review is after a Demo session

Aug 26, 2016
3/5
Overall
2 / 5
Ease of Use
2.5 / 5
Features & Functionality
4.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Less expensive and very responsive to questions and appointments

Cons: Not so user friendly and the interface will need more time to response

Recommendations to other buyers: Adapt to electronic updates, availability to other devices

Good product, good service

Apr 13, 2016
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: From the beginning I can say I had a good experience even before being a customer. The demo was clear, the explanations were complete and I had a very good idea of what the product could offer. We bought the on-premise software, and when the software came in and was installed, it was exactly what the seller and his team told me it was. We had an issue after we bought the software regarding the languages supported, but FasTrak went to great lengths to accomodate us.

Cons: There was a lack of communication between sales and the technical department that created a misunderstanding about a functionality after I bought the software. Everything is fine now though.

Recommendations to other buyers: The price is really affordable when you buy it for one concurent license, but anyone willing to go with several licenses can probably get a better price with another supplier (with on-premise). The software is solid and the importing tools are very good. The support team response time is very short and you get clear answers. I recommend this software.

FT Maintenance Review

Jan 15, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: First and foremost FT Maintenance Didn't us Pressure sales tactics, The Software is very intuitive I had it up and running before I ever took a class on how to use it. VERY EASY to Understand

Cons: I Have Not found anything I don't like about it. There does not seem to be any issues with this software

Recommendations to other buyers: Do all Side by side comparisons, best for the value by far

FT Maintenance

Nov 10, 2015
3/5
Overall
2.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The vendor is very helpful and willing to help with any problem. The software has a lot of depth which is both good and bad.

Cons: The FT Maintenance program is not fluid or intuitive. Please know that this is the third program of this nature that I have administered.

Recommendations to other buyers: Spend a great deal of time with the program before you/your organization purchase it.

VERY USER FRIENDLY AND A GREAT CUSTOMER SERVICE

Nov 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: VERY USER FRIENDLY, EASY TO USE FOR PEOPLE THAT DON'T HAVE THAT MUCH TIME TO SPEND IN A COMPUTER.

Cons: THAT WASN'T ENOUGH TIME HAS A USER TO HAVE THESE COMMENT, BUT I WILL SAY THAT EVERYTHING SO FAR WAS STRAIGHT FORWARD.

Recommendations to other buyers: IF YOU LOOKING FOR A MAINTENANCE SOFTWARE THAT IS USER FRIENDLY, FASTRACK FTMAINTENACE IS A WAY TO GO.

FTMaintenence Review

Oct 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like best about this software is the affordability. I researched about 6 different software programs. Honestly, by the 3rd online conference, they all had basically the same information and benefits of their software. The price and accessibility to support were the driving factors in making this decision. I have been pleased with the software and all my contact with support has been positive.

Cons: Multiple user names and passwords for making changes within the software

Recommendations to other buyers: This is not the most aesthetically pleasing software, but it has been able to keep track of what I have needed.

So far no issues, it takes time to get used to the ins and outs

Jul 27, 2015
5/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: support was there right from the start, product is very encompassing

Cons: don't have an issue at this time with the product or vendor

Recommendations to other buyers: populating the software is a challenge, but once done is worth it

My review of FT Maintenance

Jun 05, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: it is clearly laid out, with options and configurations very descriptive.

Cons: Some of the windows don't have close options etc, but it is easy to figure out how to exit / end them

Recommendations to other buyers: Product is great, just make sure you purchase what you need.

Isovolta Group

Feb 25, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to navigate through it. Once you do it once, you'll like it.

Cons: Logging in sometimes is a pain. I don't know if it's our computer, but it doesn't happen a lot.

Recommendations to other buyers: Give it a chance. It's easy. The price is right, and tech support is great.

Very useful program with excellent customer service!

Jan 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Besides the software being easy to use and customize, I would have to say that the training, help, and accessibility of the service team is second to none.

Cons: It does take a little bit to get used to. However, it is easy to use once you get some time to get familiar with it.

Recommendations to other buyers: FTMaintenance was a great option for me because of the cost and ability to keep the records short. I believe this program's ability would cover small facilities, large facilities, and everywhere in between. I would recommend learning how FTMaintenance is customizable to fit whatever requirements you are looking for.

City of Greenville Water Department

Jan 09, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Good price, good service, quick response!

Cons: The only item I think is missing on the product is an iPad app. I would like to be able to integrate this with our fleet of iPads, as they are very versatile.

Recommendations to other buyers: After reviewing several software companies to keep maintenance records, it became apparent that there was really just one choice.

Isovolta Inc. Review of FTMaintenance

Jan 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is extremely simple to use and very intuitive. The guys at FasTrak are very responsive and always know how to solve any issues I have.

Cons: I have no complaints thus far. And any issues that I have had were addressed promptly.

Recommendations to other buyers: Make sure you get something that is going to work for your facility. There are many types of software and vendors, and each one is unique. Some are better for smaller facilities and some for larger. FTMaintenance is designed to handle a small facilities maintenance program (like my plant), but I can also see how it would work just as well at managing a large facility.

Nothing but good

Dec 31, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use. Maintenance workers find it quick and easy. It's great for PM. The vendor support is exceptional!

Cons: Better access with remote devices would be nice. Printing work orders does appear to be a little slow.

Recommendations to other buyers: Training is good. We actually had ours up and in use the afternoon of installation. After training, we discovered so many more features.

Salem Tube - FTMaintenance review

Dec 30, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: It has a good feature for preparing maintenance work orders. It keeps list and prepares reports.

Cons: When you prepare a work order, you have to go to different tabs. Report wise, we cannot choose and select custom reports from the software.

Recommendations to other buyers: We don't use other software. Our company has our own MSI system.

Current user for the past 4 years.

Dec 30, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use. Local tech support is very helpful.

Cons: Vendor info needs to be updated. It still has Pager listed (should be changed to Cell).

Recommendations to other buyers: Do your homework first so you don't have to redo info after the fact.

Crown Poly Fastrak Review

Dec 29, 2014
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The inventory works well, and the item info is strong. Most modules work well, and the training is great.

Cons: Most stock reports are not that useful, and we have to do a lot of customized reporting. Any changes we want to make seem very expensive from the sales quote.

Recommendations to other buyers: It works well for manufacturing and works well with numerous parts in inventory. Be prepared for a lot of customized reports and training if your people are not tech-savvy like our mechanics.

Just learning the system

Dec 27, 2014
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the ease of use. It's easy to navigate and enter data.

Cons: It's too early to tell. I am a new user and have not had a lot of experience with system

Recommendations to other buyers: It's great software that meets all our needs. It's similar to other systems and has great support.

Neri's Bakery Products Inc / FasTrak Review

Dec 22, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The FasTrak system has provided us with much better parts inventory control, saving our company money by not having to overstock parts. In addition, we are able to have all our parts loaded into the system, making it much easier to place orders when a particular item runs low.

Cons: The only issue that we have is that we only have two operators on the system at the same time, and the only way to utilize more operators is to purchase more licenses.

Recommendations to other buyers: Call a FasTrak representative and ask for a demonstration. I guarantee that once you see what this system can provide for your company in time and cost savings, you will purchase it.

Fast & Friendly

Dec 22, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to add tasks, is user-friendly, and has fast, effective support.

Cons: It has to go through many steps to make changes and doesn't have a copy function from the computer mouse.

Recommendations to other buyers: Try it. It will mostly work for their business.

Great Product to work with

Dec 19, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The strongpoint in my opinion is their ongoing tech support system in place, especially for companies and/or people new to this type of software.

Cons: Nothing really except for the hours of tech support which could possibly be staggered to support east/west coast businesses.

Recommendations to other buyers: Evaluate and compare to other competition on the market to believe.

Acrowood FTMaint. Review

Dec 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The product is easy to install and is easy to maintain. The support is excellent.

Cons: The price is a little higher than some of the other solutions we looked into, but it is well worth the investment.

Recommendations to other buyers: The reporting tool is a big plus. You can query the engine from Excel or Access and create your own reports or KPI's on the fly.

FasTrak is the best

Dec 17, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The FasTrak team is always quick to help with any problems and offer advice when you need it. Everyone that I have worked with knows who I am. I'm not just another number in the system.

Cons: I would like one-click reports (like top 5) for a certain week and a better transition of reports sent to Excel.

Recommendations to other buyers: Just tell it like it is. Use your on experience and go from there.

Best money I ever spent!

Dec 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The software took me out of the stone age. I was using spreadsheets to keep up with maintenance. I found out very quickly I could transfer my old system/cut and paste into the new system.

Cons: I don't have anything bad to say. The folks at FasTrak SoftWorks are readily available whenever we need them.

Recommendations to other buyers: It's very easy to maneuver in and keeps up with when everything is due. I could not ask for a better solution to my maintenance upkeep.