# Page 5 | Agency Matrix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Agency Matrix the right Insurance solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/50949/Agency-Matrix/reviews

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Agency Matrix

3.7 (104)

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Last updated March 13th, 2026

# Page 5 - Reviews of Agency Matrix

## Showing most helpful reviews

Showing 101-104 of 104 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AA

Archie A.  
  
  
Used the software for:

### "Now my agents can focus on sales more and data entry less"

November 12, 2010

4.0

As an agency owner I look for certain traits in the agency management system my company is going to use. These include reliability, accuracy, cost, flexibility, speed, and most importantly, the ease of use. The Agency Matrix system has met all these requirements while also using their insurance experience and user feedback to further constantly upgrade the system. You can literally get an agent or CSR up to speed on entering in a new customer’s data and their receipt in about a 30 minute training session. Now my agents can focus on sales more and data entry less!

Review Source

MN

Matt N.  
  
  
Used the software for:

### "Good option for the money"

April 1, 2016

4.0

We've used Agency Matrix for just over 3 years now roughly and it's very friendly in terms of the interface for the money it's a nice option it gives you added features on a regular basis I'm pleased with the speed for the most part of the updates. I do have some concerns sometimes about the level of resources in their tech support and support department but again for the money and the features that we get I have to say that I'm pretty well pleased and I would give it 4 stars.

Review Source

DC

David C.  
owner  
Insurance  
Used the software for: Less than 6 months

### "great system not enough for what I needed"

May 28, 2020

2.0

great people to work with

Pros

I like the product I just found something better

Cons

it worked well, it just wasn't enough of a platform that I wanted something that was on a more API open platform

Review Source

Response from Zywave

July 2, 2020

Hi David, Thank you for your review of Agency Matrix. Your feedback is very important to us. We are disappointed that you didn't find what you needed with Agency Matrix. We hope that you will consider us again in the future!

LR

Laura R.  
Owner  
Insurance  
Used the software for: Less than 6 months

### "Not for me"

May 28, 2020

1.0

Pros

I didn’t like the system. It may be for larger offices but not for me.

Cons

I didn’t like the fact that you have to purchase the Diamond package in order to be able to use some features.

Review Source

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