Who Uses This Software?

Small teams at large organizations use our platform to accelerate innovation. Join over 300 leading global brands including GE, Cisco & Bayer to achieve millions of dollars in innovation outcomes!


Average Ratings

31 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Brightidea
  • www.brightidea.com
  • Founded 1999
  • United States

About Brightidea

#1 Platform in Customer Reported Business Outcomes from Innovation - that means our customers not only generate better ideas with Brightidea, but they achieve the highest dollar amount of innovation outcomes (audited by PWC 2017). To fulfill your mandate you need to engage your employees at scale, collaborate on novel solutions, and foster a culture of innovation within your company. Wherever you're at in your innovation journey, our platform & people will help you get to the next level.


Brightidea Features

  • Activity Dashboard
  • Brainstorming
  • Collaboration
  • Creator Tracking
  • Idea Ranking
  • Project Tracking
  • Status Tracking

Brightidea Reviews Recently Reviewed!

great easy to use program

Oct 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the challenges app is one of my favorites , we can use it to describe our top challenges and to easily expose it to all of our employees

Cons: to many applications can confusing the end user , i think that bright idea can help their admins with suggestions to internal communication (it will help us to extend our program and it is a share interest for us)

It's simple to use

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it's mostly intuitive and user friendly. I like that we have a great consultant that walks us through.

The Brightidea platform enables innovation at our company, connecting us to global professionals.

Oct 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I appreciate the flexibility and ease of customization. We have been able to use the platform for a variety of use cases; some of these are pre-programmed by the Brightidea team but often we are customizing our own challenges and pipelines to fit our needs.

Cons: Often, I have to export to Excel rather than analyzing within the platform. It would be preferable to have more analysis within the platform.

new user have run two pilots

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: platform is easy to use, team is open to new ideas. The over all graphic support is nice and we can make challenge look good with out much effort.

Cons: Would like to see a user community supported by the Bright idea team to allow users to collaborate on lessons learned and best practices across industries to reduce learning curve and make sure we are getting the most out of our investment in the solution.

Vendor Response

by Brightidea on October 18, 2017

Hi Laurie, We appreciate your review! We're so glad that your pilot is working out well. You're not alone on your request for a user community. We're looking into how to best implement this for you guys! Any thoughts or suggestions on that just let us know, otherwise stay posted for updates on it. Thanks, Daniel

Great test cases of products in motion

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The variety of apps and ease to create the challenges. It's very easy to use and as with many systems, all the hard work is planning properly for integration and adoption

Cons: being a new customer, it's very easy to get lost in the different apps and keeping it straight which app to use when. Or more so suggestion which app to use to challenge sponsors

we are just starting out but the support from the bright idea team has been fabulous

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ease of use and user interface. it has been very easy to learn the software and the capabilities of the admin role

Overall: we are just starting out and will be learning the capabilites and would likely have more feedback a little further down the line

29a8f0a98cc6a189f570336de21924f9

Lots of great features, solid UX, curious what a more curated platform might look like.

Oct 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: It works! Right now.

Cons: So many features and multiple ways to turn on and turn off those features that it is difficult to know if you did it right or wrong. For example the software sent 60 emails to my company's Executive Vice President and I thought I had emails turned off but turns out that was only at the challenge level not enterprise level. Not great.

Robust tools with lots of features.

Oct 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer support from the BrightIdea team, from sales to technical support and training. Wonderful support on boarding new customer and tremendous value.

Cons: User interface design can be a bit more simplistic. e.g. like Apple website, or aesthetics of Apps like Slack.

Overall: Successful launching of Open Innovation Program. It's hard to tell the story and show proof of engagement without this tool. Thank you!

F6893878b6276361d599c4c651b22acd

Very good platform and you obtain all benefits quickly

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Ready to use, very flexible to configurate. So you can use it without a necessary configuration with your infrastructure.

Cons: Need a wizard to help you to understand different scenarios. When you have a crowdsourcing ideas, you never imagine new options to use it

Easy tool to use

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I entered one of the challenges launched in our company and loved the simplicity of using the tool.

Cons: The ability to edit my submission wasn't there. I was not able to incorporate feedback I received from others.

It is very flexible and has a lot of great apps for your specific challenge needs.

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This Platform has and easy to use interface and customizability just great for tweaking it for your specific needs.

Cons: It would be great to give out some minor admin permissions like dashboard view access and reporting to ordinary users for limited times. This would allow the people learn more about the system and get involved even more while making life a little bit easier for the system and web storm admins.

Overall: A lot of profit' cost saving and innovative thinking.

Practical software helps corporate innovators do their jobs best

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: A lot of useful and plug and play options in it. It helps corporate innovators easily start idea competitions and gives opportunity to practically managing idea pipeline

Cons: Not much customizable for specifical needs. Customer support can be much creative in solving problems.

easy to implement and tools are very functional. brightidea team is very helpful. glad to choose

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, functional and customizable. mobile app is helping us to reach all workers. new features are coming to make our work easier.

Cons: doesn't support multi language and facing bugs. web storm admins need more role in the platform.

Can't say enough about our Account Team at Brightidea - outstanding assistance, patient, and helpful

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's completely different than anything we're doing in our organization. Crowdsourcing has been difficult, and it gives us the flexibility to reach out to employees with a digital platform who wouldn't otherwise have a voice to ideate.

Cons: Would like some additional flexibility in customization without needing to engage BI developers as needed.

In the infancy stages of learning!

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I appreciate the feel and look of the sight. When you are in the application, it does not feel like "work"...like you are completing a task that you have to do...that you are told you must complete. The collaborative feel and functionalities that are available make the innovation process easier to manage.

Cons: At times, there are limitation to the admin adjustments that we can create on our end (i.e. color schemes, pixel adjustments, hiding of functionality, etc)

The fast and agile Brightideas team has helped us launch quickly and effectively. Huge impact.

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The wide variety of apps and features has been very beneficial in helping us tackle challenging problems in our company. We have been able to move quickly to vet ideas and processes and make a real impact.

Cons: There are some features that the software doesn't have that are unique to our industry and business case, but Brightideas is willing to talk and help us develop the tools we need.

Enjoyable, though having to learn tips and tricks to operate w/out error.

Oct 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Fundamental function of the software and ease of use for the end use. Easy to set up challenges and import users.

Cons: Multiple options/settings menus, and multiple areas to extract participation data:Pipeline, webstorm, enterprise, etc.. It can be challenging to remember which setup menu specific items reside, ex: scorecard is in the pipeline setup, and newsletters in the enterprise setup.
There's a few different ways to do common tasks, and the end result isn't always the same, such as importing users (pillar v enterprise), reporting, extending step timelines.

I am a new user so i have very little experience thus far

Oct 11, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Flexibility and intuitiveness of the software and support We are investigating this software to see how it will fit in out organization

Good user interface on the front end, back end is a bit trickier.

Oct 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is easily scalable and easily accommodates our many users. We enjoy being able to launch many different challenges fairly frequently.

Cons: We would love to have more support for 'open ideation' platforms at a large scale. It is valuable for companies to engage their employees beyond ROI of their ideas by making them feel heard and listened to.

Entering ideas/suggestions in the tool is simple from the end user perspective

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I find the tool is very end user friendly. Our customers (employees) find submission of their thoughts to be an easy exercise.

Cons: For future improvement, I think support for more general ideation could be improved, including enhanced tools for idea reviewers to reply to and track the implementation of ideas.

Bright idea allowed us to launch a program with confidence.

Oct 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly, easy to navigate, visually appealing, great customer service, variety of applications

Cons: some things don't make sense to us and are not customizable.

BrightIdea will positively wow you.

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best and easiest way to tap into business improvements from the people who know best...employees. Helps with EE engagement and provides the means for collaboration with everyone involved.

Easy to use innovation

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple, fast to start an innovation program, easy to use, some nice templates, design our own pipelines.

Cons: Translations, we need to make the platform translate 100% to other languages. More custom templates to choose.

Expanding Possibilities

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of setup and configuration
Ease of use (for the user)
Ability to scale up with different use cases of the platform

Overall: BrightIdea has been a great find. I have experience working with a host of leading solutions, including the likes of Spigit, Imaginatik, Hype, Hyve, etc. but I found BrightIdea to be a cut above the rest. They are passionate and offer you more than just a solution. They bring out the psychology behind actions that help turn around an organization. They are passionate about innovation rather than just merely interested in pushing their product. They are keen to see you become successful using it. They are also patient about letting you get up to speed.

Recommendations to other buyers: Use the platform. Use it well. More importantly, act on time on the ideas you get. In the absence of an execution plan, the platform could easily lose relevance with your audience. The platform has to be constant nourished. BrightIdea provides the right tools in a place, but it is up to the organization that purchased the platform to make the best use. And, BrightIdea will be eager to help you with it.

Leader In Innovation Challenge Software

Jul 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's extremely easy for users to understand and use it, thereby making engagement an easy sell. The features they support are also extensive and they continue to add new ones to support a growing program.

Cons: A few bugs have made setup from an admin standpoint more time consuming then they should be, but work around are available and they are quick to respond to our needs.

Overall: Using BrightIdea to help run our innovation challenge program has been a wonderful experience. The software is easy to use for both admin's and most importantly users. Their features cover all aspects of the innovation life-cycle allowing for everything to be completed and tracked in one place. And their customer support has exceed our expectations, they have done a fantastic job and helping us scale our program in the right ways.

Great tool for idea crowd sourcing

Jul 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - modular and easy-to-set up / easy-to-use platform
- brightidea accustomed to dealing with large international groups (security & integration is made easy by the team
- handy tools to get ideas to be evaluated (simple to set scorecards, basic single scale assessment tool...)
- reactive support team in case of technical issues. You are never alone with your problem
- talented team of Professional services team to get you up and running

Cons: - no in-platform design thinking type of "prequel exercise" in order to better identify the user pain point before idea submission
- 2 yr-contracts take the level of users at the end of 1st year as reference point for year 2

Overall: I have been using the Brightidea Platform to run an idea crowdsourcing contest in my company (international insurer). the Platform is extremely modular and has all the features it takes to make your innovation program a success.

Recommendations to other buyers: With Brightidea, I am able to run an internal idea crowdsourcing contest that enrolls 25,000 people yearly. If you want to make it a success, don't hesitate to spend extra money on Professional services: their team will guide you on what needs to be done AROUND the tool to make your program a success (have CEO sponsorship, think about an incentive plans for all your stakeholders etc)

Straightforward, intuitive and suffciently comprehensive

Jun 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've found the product to be comprehensive enough to become the backbone for an organizational innovation program while being very friendly and intuitive to operate

User of Brightidea applications for 10 years

Jun 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having used various software versions of the Brightidea application suite since 2005 I have always found the ease of use (end user experience/interaction, the challenge management and the administration tools) plus our ability to fully utilise and flex how we rise to our many business needs to be the strongest aspects of the Brightidea products.

Support has always first rate and Brightidea are very responsive to our demands, I have been able to build up a very good working relationship with the support and development team, who work with me and my team to enable us to get the most out of our ideas application.

I have and continue to look at the market and I have had many discussions with various vendors and for me Brightidea continue to offer the best solution.

It's been a really positive experience.

May 25, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use, helps a lot to scale, with new features can become a complete idea management system.

Brightidea enables our corporate innovation program

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro: I really enjoy working with the Brightidea software; it's easy to use and to train others to use. Our account manager partners with us on our goals to ensure we meet or exceed them. The technical team is great too with quick response times and on-time delivery of enhancement requests.

Con: Like many tools, sometimes there are glitches in the tool. However, when I raised a ticket in the past, their support team looked into the issue almost immediately.

Notes: The idea management section allows a private space to collect and manage feedback from your evaluators. This is extremely helpful for those administering the process... excels are dreadful to try and collect a score from an evaluator via email, let the tool do the work for you.

Sep 01, 2017
4/5
Overall