Who Uses This Software?

DealerSockets suite of products seamlessly connects franchise and independent dealerships of all sizes with auto seekers everywhere.


Average Ratings

46 Reviews

  • 3 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $750.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • DealerSocket
  • www.dealersocket.com
  • Founded 2001
  • United States

About DealerSocket

DealerSocket offers a suite of seamlessly integrated products to help dealers sell and service vehicles more profitably, while improving their customers experience. DealerSockets suite of products includes advanced CRM, innovative Digital Marketing and Websites, robust Vehicle Inventory Management, insightful Analytics Reporting, and solutions to streamline dealer operations such as Desking, Credit Reporting, Compliance, and a Dealer Management System (DMS) for dealers of all sizes.


DealerSocket Features

  • Accounting Management
  • Buy-Here Pay-Here Dealer
  • Collections Management
  • Contact Database
  • Document Management
  • Financing Management
  • Lease Management
  • New Car Dealer
  • Service Department
  • Used Car Dealer
  • Website Integration

DealerSocket Reviews Recently Reviewed!


Best Website & Inventory Platforms

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used many different inventory and website platforms, and Dealersocket is at the top of the competitors in both areas. This company is so innovative and constantly working to better the products they have to offer. Not to mention the support for all of the different products is the best I have ever experienced. There is no such thing as opening a case and waiting a week until you have to reach back out again and remind them about it. Everything has either gotten taken care of that same day or as fast as they possibly can. When it is not completed that same day, the support rep reaches out to me to update me on the status. That is very rare in this industry and is like a breathe of fresh air!

Cons: The only complaints I have are the capabilities of the website software and what is able to be changed and created by the dealer. I am very technologically inclined and have many ideas and projects for my websites and I have yet to find a provider that can keep up with my ideas and demands, but DealerSocket comes the closest and will always work with me on an idea and they will try to turn it into a reality for me.

Overall: Overall, this company is not one to take lightly. These guys are constantly coming out with bigger and better things while also keeping their support team top notch. There is not much more you can ask for from a consumer standpoint.

great way to track your store and your people

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Dealersocket makes it so easy to track things. We all know if you want it to grow you have to track it. They have reports that can be emailed daily weekly or whenever. You are very easily able to change dates and get the data you want for the date ranges. You can filter things out. Easy to set up email campaigns and black bird makes it easy to complete the task. They have a mobile app that it makes even easier to add people to the CRM.

Cons: I wish you could make it possible to add text to follow up campaigns after customer has opted in. I would also like to be able to send more than one email per day to a customer.

Overall: Very easy to use CRM, Black Bird has made it even easier to print paperwork and search for customer.

Takes tome to learn

Jan 29, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to use, once you get the hang of it, it prints out the forms nice and simple with vin numbers for up to three trades, forms can be customized for each dealership. Very simple to set up appointments and for management to look at the appointment boards and see how many customers they expect to come in oh, it also keeps track of the number of phone calls you make, appointments you set an emails you send

Cons: Gives way to many outbound Calls reminders.

Overall: Well it solve the problems that mostly any CRM would solve , what I like most about it is the Blackbird systems 360 view and the options that it gives to put several cars in a customer's profile and then pick from the one that he/she ends up making your mind on.

Do Not Purchase or Use!

Aug 24, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: As others have stated. The product was SOLD as being a one stop solution to a lot of our problems. However, we have come to find out the sales staff would lie to close a sale and promised functionality that was not available.

Cons: IDMS: We have been attempting to use IDMS for over a year now and are still running into huge bugs and issues. The most recent being that if a customer has a " ' " in their name then they are unsearchable. We have also been experiening issues with forms coming from the ignite website platform and creating "deals" when it is just a customer asking a simple question.

Another glaring issue with IDMS is that you can not delete a customer from the system. So if you have a customer that was accidently entered twice, too bad, that Joe Smith is now in your system twice forever.

CRM: We tried the CRM for 6 months and spent hours importing data and creating templates. Come to find out that when it came to emailing a customer a vehicle brochure. The brochure was hosted by a completely different team and therefore a vehicle brochure would never lead a customer to your website. The brochure is also not customizable so your logo and brand identity could never be incorporated.

The CRM also allows for custom timed emails to be sent out. These turned out to require so much finessing and time to create for each scenario that in the end a sales person or BDC would have been better off creating an email themselves and tracking it in the CRM opportunity.

INV+: We have been using for years. There have been minor problems when it comes to showing vehicles properly and exporting to 3rd party sites. However, most problems started arising when we made the connection to IDMS....

Overall: Current problems are going unanswered and unsupported. Beyond just minor dealer problems. We found a huge error in the code that was causing vehicles sent to Ebay Motors from INV+ to not be categorized properly. After Ebay and us reported the issue in February, there is still no solution in sight, with Dealersocket sticking to their posistion of no ETA and no idea when an update might occur, since its now in different departments hands.

This handing off issues from one product or department seems to be the M.O for Dealersocket. When pressured to give an ETA or answer they try and pass the blame onto another department. Support also seems to not know how one product may work with another. On numerous occasions a support agent would have to stop providing support once the issue would move to another product. With only a select few agents that could assist with a cross software issue. IE. An issue in IDMS that was affecting INV+ may never get a proper support person to help figure out a solution.

As many have stated. We were unfortunately sold a product that could do everything. Come to find out Dealersocket can do everything, but nothing well. Save your money and look to another product.

The best option for Auto CRM

Oct 03, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: DealerSocket offers a rich CRM with marketing automation, dashboards, custom websites and more. There are many features and it ends up being more than most can deal with. My use includes supervising the sales process, creating and refining the sales funnel through emails and calls, managing a database of over 6,000 customers/prospects and more. It does it all very well and when it doesn't the support is ready to help.

Cons: It's expensive for smaller dealers, the email marketing could use an upgrade.

Overall: I've used Dealersocket for over 2 years and am a high-level user. Though it isn't perfect, it is by far the best option on the market for a feature rich Automotive CRM.

Great for geeks (I guess), Not so great for car dealers

Jan 11, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: After about a three month break-in (learning) period, it was fairly easy to complete a deal in about 30 minutes. That's the only "pro" I can think of. Lots of time spent "chatting" (they don't like to - no, won't - talk to you on the phone) during this break-in period. 95% of the learning was self-taught.

Cons: Customer support - unable to answer the simplest of questions (example - "How much total interest/principal has this customer paid, year to date?" Answer - "Figure it out for yourself."); unable to reconcile the simplest of problems (example - "What is 'non earning principal' and how do you come up with the amount?" No answer.) Support staff are not trained to talk to car dealers in simple, non accountant, non lawyer, layman's terms.

Overall: This product may be useful for a large dealership with it's own professional accountants on staff, but it is way too complicated, busy, and confusing for a small company that's just trying to sell cars and service notes. If you're the former, good luck - you're going to need it. If you're the latter, do yourself a favor and find something else.

When I retired, I told them to cancel my service. After over a month's worth of emails (they don't return your phone messages), they finally told me I had to pay one more month's bill, because I didn't give them 30 days notice. I asked them to waive that in the interest of good customer relations since I hadn't used the product in over a month and I had been their customer for over 10 years. They refused.

Capterra loader

Dealersocket is one of the better automotive vendor companies

Jul 09, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Dealersocket offers multiple software packages, from inventory control, used car appraisal to website hosting. This bundling allows for ease of use.

Cons: Customer support is difficult to reach. They have several barriers in place to actually reach a real person. The customer service agent is not always very understanding of an issue, and this can cost alot of money.

Overall: Ease of moving inventory between digital retailing platforms. Appraising cars was as simple as a few clicks.

support lack knowledge, problems not resolved but worked around.

Apr 04, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Ease of use, navigation user friendly. The ease with which the user can get to what they are intending to accomplish.

Cons: Costly by comparison of whats available from competitors, more features for less dollars.

Tech support should resolve technical issues with positive results as in fixing their product, not advising how to work around the problem without ever solving it.

Overall: Provided inventory management, expense tracking, inventory valuations, customer retention management

Great Sale - Little Follow Up

Feb 09, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Allows for more marketing connection with the customer. Online training was great.

Cons: Follow-up and follow-through are extremely lacking. Our sales people needed more on-site hands on assistance and we are unable to get it.

Overall: When we were looking to switch CRM providers, Dealersocket seemed like the best option after shopping around. During the switch, we lost a lot of notes and information about past customers despite being told that part would be seamless. When trying to fix it, I'd go multiple days without responses and would have to forward the sent email to more and more people. After Jan 1st we were given an account person to oversee us directly but they also aren't responding. They never did a 45 day follow-up in person despite being requested multiple times. I would not have chosen Dealersocket if I had a do-over.

Recommendations to other buyers: Ask any and all questions when you have them in front of you, because they very well may never come back.

Decent CRM, but not perfect

May 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It integrates well into our DMS and website. Dealersocket also offers their own DMS and Web hosting services that work well together, but it still functions great with other providers software.

Cons: The cost was higher than some competitors options. Sometimes the server would go down and we had no access to our customer database. Other glitches that pop up from time to time.

Overall: Most of our employees liked working with dealersocket but it did require a good bit of training to be successful with it. We ended up cancelling and going with a less expensive option that works just as well for us.

Spend twice as long doing basic task- Stay Away

Feb 28, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Everything sounded great when we were talking to the sales rep. Whom we never talked to again. 3 different account managers. Customer Support is no help, everything takes forever to try and get fixed.

It is so bad it is almost funny. Believe every bad review listed here. First off their system does not function properly on any Mac IOS. They do not tell you this when you are signing up, but it is listed on their contract, you better read the whole thing. During the Demo everything looks good, but not once you sign up.

This company is truly horrible. Staff is unprofessional, and uneducated as to the product software. IDMS is filled with bigs and errors, causing it to take twice as long to enter in basic information of working a deal. Contracting customers takes twice as long as previous, more user friendly deal management systems. Documents do not print correctly, leading to having more time spent sorting paperwork. We wasted so much paper and ink!

The mobile app is garbage. Not reliable for scanning and evaluating vehicles at the auction. A lot of the times, MMR does not work, even on desktop. The loading of evaluation of a vehicle is sluggish, so hard to run vehicles quickly, like in an auction. None of the features for working a deal or inventory management work properly and constantly have change screen orientation to get different buttons to work.

Great Software to Manage Leads

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, custom email templates, great training resources, great support staff.

Cons: Takes some basic training to figure out.

Overall: Dealersocket is a great CRM that makes managing customers easy. The support staff is excellent and checks in frequently to make sure everything is running smoothly. It would be impossible to manage all of our leads without it.

Easy to use

Jan 08, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I used dealersocket 5 years for a GMC dealership. Very easy to add customers and for follow up

Cons: Outdated email templates and system is somewhat old, nto easy to do marketing campaigns with

Overall: For adding customers and following up its a great CRM tool, but not good for marketing campaigns

Absolutely no support

Jul 21, 2018
2/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Buy here pay here program and reports are very good. BUT THAT'S IT!! Have plenty of reports and their custom report builder is good. Their CRM (dealersocket) cannot push all of the credit app. info over to their own dms (finance express). Extremely aggravating.

Cons: Their own CRM is not even compatible with their DMS? Go figure. Customer support is by far the worst. Used to be a good product 7 to 8 years ago but then the company was bought out. Went downhill from there. Their reps never call. I have left 5 messages. Never a return phone call. Ever!!Their pricing is by far more than the worth of the product. Anything to do with Dealersocket (IDMS, Dealerfire, Finance Express) is expensive. I finally switched to Frazer after warning Dealer Socket for the last 2 years that I was going to. Hated changing just because of all the customer data that is in there but it was well worth the risk because their product and service is that bad.

Dealersocket, a very specific type of help

Apr 07, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Dealersocket offers the whole suite of things you might need to help manage inventory, finances, and website related issues. I think what this company excels at over other, similar products is their customer service and innovation. Their customer support is unrivaled. I don't have to wait days or even weeks for them to reply to an issue, most of my cases have been solved within the hour, and if not, it has been purely due to my own company's internal issues (lack of experience with / training on this product).

Cons: While the software itself is easy to use and understand, I think that their web integration is lacking. I do not think this is simply an issue with dealersocket, but with most companies that offer similar products. Dealersocket definitely comes close, but I feel like they need to provide more versatility at least from the customers end.

Support is TERRIBLE - Even when you're trying to buy more products!

Nov 09, 2018
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The software itself has a lot to be desired. The CRM is a great tool... but BEWARE if you need additional help. Several times we have called in (we use their DMS, website and CRM) and have been run in circles.

Cons: Their "account managers" are awful at responding to their email or helping you out. Once, we were charged incorrectly for something we had cancelled, and it still took her three months to get them to stop billing us and NINE MONTHS to get a refund. Just got a new account rep - same stories. We are trying to add a product we need, and I have been requesting it for over two weeks. Someone creates a case and another member goes and closes it. The tech support must be paid based on how quick they reach a resolution - which results in a terrible experience for their customers.

Overall: They need some training for their staff. Everyone I call seems to be new - a high turn over rate must mean something guys!

Capterra loader

Very Confusing

Nov 05, 2018
3/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: I like the fact that I can search my inventory fairly easily. I do like that pictures come up with them as well. The DealerSocket University is much needed. Without that, you would never know how to use it.

Cons: I do not think it is laid out very well. It can be hard to do a simple task like leave a note on a client. It seems very sporadic. The mobile app is actually MUCH easier to use than the actual site itself. If I need to add a customer into my system, I generally use the mobile app for my iPhone

The Best Auto Dealer CRM

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: Dealersocket is the best option on the market for auto dealers who need a full fledged CRM + marketing

Overall: The best software in the industry inevitably comes with a high price, it doesn't come cheap but it's worth it.

Capterra loader

Overall great CRM for Auto Dealers

Dec 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: DealerSockets software can do a ton! There are a lot of features and it's very easy to use.

Cons: The wait times for support are sometimes too long.

Dealer Socket...more for sales department

Apr 12, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Appointment system

Cons: Not easy to navigate or set up features.

Overall: I have used Dealer Socket software for an automotive dealer service department. The website is not very user friendly and hard to easily access what you need. The appointment system is their best asset on the fixed operations side. Their follow up, campaigns and marketing features are extremely hard to use.

General Manager

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: Needs better reporting

Overall: I've been using DealerSocket for apx. 2 1/2 years. Overall its a very good product. My only wish is the ability to get better reports.

THE BEST

Jan 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I think that DealerSocket is the BEST CRM out there. The ability to send text messages to your customers and the be able to see if they opened up an email. Way better than any CRM that I've used.

Cons: NOTHING bad to say at all about DealerSocket

Great product for any dealership! But needs some work.

Jan 05, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The amount of features and follow up process we are able to do.

Cons: Needs a UI update.

Overall: The product is great, we use it for all dealership in our group and it does the job just fine. Support can be a hassle sometimes when wanting to do something custom, but other than that, they are well trained and know their platform in and out.

Best Automotive CRM in the market!

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, customer service and value

Cons: Occasional lag

Overall: I love dealersocket. We used to use ADP CRM, and this is a world of difference! The functions are very easy to use, automatic followups in place are seamless and customer service is always available and willing to help if needed. Highly recommend!

Recommendations to other buyers: No

Terrible CRM with integrity and user issues.

Mar 02, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I wish I could find something about it that was better than other CRMs, but I could not.

Cons: We attempted to use Dealer Socket. After a month of BDC agents and managers tearing out their hair, we had to switch back. This CRM is incredibly user unfriendly, from inception through training into real time use. When it was being pitched, we were promised there would be no issues with data transfer. But when it came time, it was left all to us to do.If you've ever tried to upload a database with 60k plus files without your current crm noticing, you'll understand how this is a transfer the new crm needs to shoulder. The system itself has a cluttered desklog view, with inet leads and phone calls looking almost identical to desklog ups. It took far more clicks and movement to other windows to complete the same task as it does for one click in other CRMs, resulting in follow up frustration. The residual values for leases are a nightmare and were never properly set up. After countless emails and time spent on the phone, we realized this system is overpromised, under delivers and costly in the time spent by productive employees engaging in unproductive work. Our issues were blamed on lack of training, lack of knowledge, anything other than a system that's woefully antiquated. We have a fairly fierce, high appointment setting BDC department. Caused our apt to drop considerably.

The most poorly managed company I've ever dealt with

Sep 15, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Some of the project team really tried to help manage the issues with the company

Cons: - most features don't work

- they can't convert from their old software to their new.

- not intuitive

- missing core necessary data

- system doesn't support clear required compliance requirements for reporting or storing data

- system functionality is inconsistent

Overall: DS literally has NO service level agreements, no change management, no release management, they have never been able to give an eta or release date on any fixes. The sales team sold the system with the promise of functionality that doesn't exist. They do not even know how to convert the data from their old system to the new. The release fixes without ever testing anything. We've had critical production issues that have been pending a fix for over 9 months. This is the most poorly managed company I've dealt with in 17 years.

Now useless after 3 years of successful operation, since update to Blackbird version

Jan 03, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Pros: I don't have ease of access any longer. . . Poor product change has resulted in a completely useless product for the non-Apple device users.

Cons: Can not receive timely notifications as an Internet Sales Manager, which makes it impossible to pderform my position duties. Constantly logged out with every use and rarely receive notifications in a timely manner, which is key to Internet Sales success.

Overall: The update to the Blackbird version has made it impossible to successfully operate the software from a device other than a desktop. This software worked just fine before the update to Blackbird. No longer a useful product outside of use through Apple devices.

Best Dealership CRM I've used to date.

Oct 27, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use

Cons: does not always log calls

Overall: Dealer socket is an easy to use feature full CRM! They tell you daily activities and you can chart them for a daily report. Makes it a great way to keep track of all your prospects.

HORRIBLE!! SAVE YOURSELF THE FRUSTRATION!!

May 23, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I wish I could say there was something that we liked but there just isn't. This is by far the most complicated and confusing CRM I have ever used!!!!

Cons: The system is WAY over complicated. I am on the phone with support on a daily basis. No one I have spoken to has ever been in the car business which is why the verbiage, schedules, templates, etc.., don't make any since. I have come to realize that several features of the software don't work correctly so they show you how to work around it instead of fixing it. Example, when a new lead comes in it is labeled as "unqualified", if you call the customer and try to leave a message on VM but there is no VM or its full; when you select "unable to leave message" it leaves the task open. The only way they tell you that you can complete the task is to select "spoke to customer" or "left message" and add a note that says you were unable to leave a message. This is only one small example of the confusion and inaccuracy of this CRM. On average I have to contact someone at Dealer Socket every other day to address a new issue and spend on average about 1.5 hours on the phone. Please save your dealership the headache and frustration and look into other CRM providers.

Overall: Honestly, nothing.

Great Product

Nov 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Dealer socket is a great tool for salesmen, finance managers, and internet managers. It allows you to keep in touch with customers and also acts as a manager itself to track when follow up is done.

Brutal product!

Nov 07, 2018
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: In theory it sounds great. But in practice this product is brutal!

Cons: The system is much to complicated! The training is brutal. Half the time when they do the live training the trainers cannot get the system to work. We offered to pay to have an onsite trainer and they would never get back to us! Customer service is just not there!

HORRIBLE Watch out for the 3 year contract with Dealer Socket iDMS

Dec 03, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: They have a smooth sales staff that makes a three year contract.

Cons: Make sure you're ready for a 3 year commitment because they absolutely will not allow you to cancel unless you go out of business. The biggest and most expensive mistake I have made in the car business was by far signing a 3 year contract with Dealer Socket iDMS. I have requested to cancel my subscription several times because business is slow and the request has been denied. As a small Independent Dealer I would literally have been better off with any other software out there. I have never been treated so poorly like this by any company.

Overall: A lot of frustration

Capterra loader

Worst experience ever

Jan 03, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing. One of the worst experiences I've ever had with a company

Cons: Beware of this company. These guys contacted us about improving our website. We had many conversations and eventually agreed to change to their service. After a couple months of extremely bad service from them including more errors on our website than I can count, not to mention they had a competing dealers info listed within our site, we switched to another company and requested to cancel our services with dealer socket. They have since harrassed us trying to force us to continue to pay for services from them which they failed to deliver. I strongly encourage anyone to stay away from this company. We have been online for over 15 years and never had any experience like this with any other web hosting companies

Overall: These guys will tell you and promise you anything to get you to sign up. As soon as you sign up, they hand you off to someone completely different and they know nothing about what was promised to you.

Dealer Socket Sucks

Dec 12, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The classic. It was 10X faster and 100X easier to use than Blackbird.

Cons: It is so slow. Wastes hours trying to get issues solved, slow loading, widgets are not adaptable poorly designed

Overall: The overall experience is not as bad as CIGNA or ATT, but almost. This is somthing I have to use every day, and it is such a time hole.

Dealersocket is one of the top CRM available

Mar 08, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: What I liked most about using the Dealersocket software system was that it was fairly user friendly and a pretty simple system.

Cons: What I liked least about the Dealersocket software system was that the system was very limiting as far as not being totally encompassing for all of the daily tracking we like to do in the dealership.

Not the best CRM

Jan 22, 2019
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: We didnt really care for the layout of this CRM. Unfortunately, we moved to a different company due to software issues.

Cons: This CRM was not very user friendly. We didn't find their support team to be much help either.

DealerSocket Review

Feb 10, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: Dealersocket is the program used for the Atlantic Auto Group's 22 dealerships. It has great ease of use, functionality, etc. that makes our 700 salespeople and BDC people alike more productive and better at their jobs. The only problem I've ever encountered is that unlike our previous CRM, dealersocket does not have the best calendar reminders. In previous CRM's when one sales associate left their customers would auto import into the sales associates associated with their team and they would be prompted to make calls. I wish dealersocket could integrate that feature into their system.

Don't fall into the dealer socket trap.

Apr 10, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Fairly decent user friendly software with simple intuitive navigation that handles CRM and marketing with a decent appointment system.

Cons: Expensive and sales staff wants a long term contract. Support is ok at best. Campaigns are difficult to use and take a long time to become efficient.

Used at my last employer

Dec 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: great product

Cons: none

Overall: I used Dealersocket at my last employer and loved it! It is a very great program, and I am looking to add it to my new employer.

Recommendations to other buyers: none

Lost business

Mar 12, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: It tried to simplify processes for agents to keep a neat appointment and followup log

Cons: Very difficult to implement among the team members, not very neat. Ended up not being used by most of sales agents, agents preferred to use their own notes.

Terrible Customer Support and Interface

Mar 20, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It integrates with the dealer ERP. That's about it

Cons: Maddie from their customer support team totally lacks tact and is unhelpful as you try to understand their clunky confusing interface, compounded by a lack of documentation.

Awesome would tell people to use this!

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: I use this daily and it is great! Makes time notations of conversations tracks everything! The help line is amazing and friendly they are quick to assist and call you back and follow up with an email. I have complete trust in this system.

Great product for car dealers!!!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Great it works well with our OEM and all our associates love it as well! Has lots of unique tools for sales to work with.

Cons: nothing at this time!! We just have a long term contact that is not up yet!

Customer support and communication are NOT a priority

Apr 18, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Comments: I used this software before it was bought out by Dealer Socket, it continues to decline in customer support and informing the consumer of changes being made. I have not been able to receive emails from my customers for almost a month...the budget is definitely focused on Marketing!

Go back to classic Dealer Socket

Nov 15, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

Pros: Loved Dealer Socket Classic , Black Bird is a joke

Cons: All of it except the reorts that still are in classic , No refresh buttons on the top of every page. No back buttons. Its a lot of work and nobody has time for that .

Overall: Support is aweful the chat take forever for someone to respond , And calling is a nightmare , Fix it Please

don't sign a contract

Dec 19, 2017
2/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: good software but no training and support especially from the team which sets up the account it took them 6 months to sign up

Cons: worst customer service and do whatever to not sign the contract because they will hold you to it even if you are not satisfied