Average Ratings

24 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $750.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • DealerSocket
  • www.dealersocket.com
  • Founded 2001
  • United States

About DealerSocket

DealerSocket is a leading technology platform that helps dealerships improve profitability through a fully integrated suite of marketing, sales, service, customer experience, DMS, data mining, digital marketing, website, digital retailing, and inventory management solutions. DealerSocket serves more than 10,000 dealerships and 300,000 active users. Their advanced technology provides benchmarking data that paces the industry and helps dealers optimize processes and operate more profitably.


DealerSocket Features

  • Accounting
  • Buy-Here-Pay-Here
  • Collections Management
  • Customer Database
  • F&I Management
  • Financing Management
  • Form Printing
  • Inventory Management
  • Lease Management
  • New Car Lot
  • Online Inventory
  • Parts Management
  • Sales Management
  • Service Department
  • Used Car Lot

DealerSocket Reviews Recently Reviewed!


Spend twice as long doing basic task- Stay Away

Feb 28, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Everything sounded great when we were talking to the sales rep. Whom we never talked to again. 3 different account managers. Customer Support is no help, everything takes forever to try and get fixed.
It is so bad it is almost funny. Believe every bad review listed here. First off their system does not function properly on any Mac IOS. They do not tell you this when you are signing up, but it is listed on their contract, you better read the whole thing. During the Demo everything looks good, but not once you sign up.

This company is truly horrible. Staff is unprofessional, and uneducated as to the product software. IDMS is filled with bigs and errors, causing it to take twice as long to enter in basic information of working a deal. Contracting customers takes twice as long as previous, more user friendly deal management systems. Documents do not print correctly, leading to having more time spent sorting paperwork. We wasted so much paper and ink!
The mobile app is garbage. Not reliable for scanning and evaluating vehicles at the auction. A lot of the times, MMR does not work, even on desktop. The loading of evaluation of a vehicle is sluggish, so hard to run vehicles quickly, like in an auction. None of the features for working a deal or inventory management work properly and constantly have change screen orientation to get different buttons to work.

Absolutely no support

Jul 21, 2018
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Buy here pay here program and reports are very good. BUT THAT'S IT!! Have plenty of reports and their custom report builder is good. Their CRM (dealersocket) cannot push all of the credit app. info over to their own dms (finance express). Extremely aggravating.

Cons: Their own CRM is not even compatible with their DMS? Go figure. Customer support is by far the worst. Used to be a good product 7 to 8 years ago but then the company was bought out. Went downhill from there. Their reps never call. I have left 5 messages. Never a return phone call. Ever!!Their pricing is by far more than the worth of the product. Anything to do with Dealersocket (IDMS, Dealerfire, Finance Express) is expensive. I finally switched to Frazer after warning Dealer Socket for the last 2 years that I was going to. Hated changing just because of all the customer data that is in there but it was well worth the risk because their product and service is that bad.

Terrible CRM with integrity and user issues.

Mar 02, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I wish I could find something about it that was better than other CRMs, but I could not.

Cons: We attempted to use Dealer Socket. After a month of BDC agents and managers tearing out their hair, we had to switch back. This CRM is incredibly user unfriendly, from inception through training into real time use. When it was being pitched, we were promised there would be no issues with data transfer. But when it came time, it was left all to us to do.If you've ever tried to upload a database with 60k plus files without your current crm noticing, you'll understand how this is a transfer the new crm needs to shoulder. The system itself has a cluttered desklog view, with inet leads and phone calls looking almost identical to desklog ups. It took far more clicks and movement to other windows to complete the same task as it does for one click in other CRMs, resulting in follow up frustration. The residual values for leases are a nightmare and were never properly set up. After countless emails and time spent on the phone, we realized this system is overpromised, under delivers and costly in the time spent by productive employees engaging in unproductive work. Our issues were blamed on lack of training, lack of knowledge, anything other than a system that's woefully antiquated. We have a fairly fierce, high appointment setting BDC department. Caused our apt to drop considerably.

The best option for Auto CRM

Oct 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: DealerSocket offers a rich CRM with marketing automation, dashboards, custom websites and more. There are many features and it ends up being more than most can deal with. My use includes supervising the sales process, creating and refining the sales funnel through emails and calls, managing a database of over 6,000 customers/prospects and more. It does it all very well and when it doesn't the support is ready to help.

Cons: It's expensive for smaller dealers, the email marketing could use an upgrade.

Overall: I've used Dealersocket for over 2 years and am a high-level user. Though it isn't perfect, it is by far the best option on the market for a feature rich Automotive CRM.

HORRIBLE!! SAVE YOURSELF THE FRUSTRATION!!

May 23, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I wish I could say there was something that we liked but there just isn't. This is by far the most complicated and confusing CRM I have ever used!!!!

Cons: The system is WAY over complicated. I am on the phone with support on a daily basis. No one I have spoken to has ever been in the car business which is why the verbiage, schedules, templates, etc.., don't make any since. I have come to realize that several features of the software don't work correctly so they show you how to work around it instead of fixing it. Example, when a new lead comes in it is labeled as "unqualified", if you call the customer and try to leave a message on VM but there is no VM or its full; when you select "unable to leave message" it leaves the task open. The only way they tell you that you can complete the task is to select "spoke to customer" or "left message" and add a note that says you were unable to leave a message. This is only one small example of the confusion and inaccuracy of this CRM. On average I have to contact someone at Dealer Socket every other day to address a new issue and spend on average about 1.5 hours on the phone. Please save your dealership the headache and frustration and look into other CRM providers.

Overall: Honestly, nothing.

Capterra-loader

Dealersocket is one of the better automotive vendor companies

Jul 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Dealersocket offers multiple software packages, from inventory control, used car appraisal to website hosting. This bundling allows for ease of use.

Cons: Customer support is difficult to reach. They have several barriers in place to actually reach a real person. The customer service agent is not always very understanding of an issue, and this can cost alot of money.

Overall: Ease of moving inventory between digital retailing platforms. Appraising cars was as simple as a few clicks.

support lack knowledge, problems not resolved but worked around.

Apr 04, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, navigation user friendly. The ease with which the user can get to what they are intending to accomplish.

Cons: Costly by comparison of whats available from competitors, more features for less dollars.
Tech support should resolve technical issues with positive results as in fixing their product, not advising how to work around the problem without ever solving it.

Overall: Provided inventory management, expense tracking, inventory valuations, customer retention management

Great Sale - Little Follow Up

Feb 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Allows for more marketing connection with the customer. Online training was great.

Cons: Follow-up and follow-through are extremely lacking. Our sales people needed more on-site hands on assistance and we are unable to get it.

Overall: When we were looking to switch CRM providers, Dealersocket seemed like the best option after shopping around. During the switch, we lost a lot of notes and information about past customers despite being told that part would be seamless. When trying to fix it, I'd go multiple days without responses and would have to forward the sent email to more and more people. After Jan 1st we were given an account person to oversee us directly but they also aren't responding. They never did a 45 day follow-up in person despite being requested multiple times. I would not have chosen Dealersocket if I had a do-over.

Recommendations to other buyers: Ask any and all questions when you have them in front of you, because they very well may never come back.

HORRIBLE Watch out for the 3 year contract with Dealer Socket iDMS

Dec 03, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: They have a smooth sales staff that makes a three year contract.

Cons: Make sure you're ready for a 3 year commitment because they absolutely will not allow you to cancel unless you go out of business. The biggest and most expensive mistake I have made in the car business was by far signing a 3 year contract with Dealer Socket iDMS. I have requested to cancel my subscription several times because business is slow and the request has been denied. As a small Independent Dealer I would literally have been better off with any other software out there. I have never been treated so poorly like this by any company.

Overall: A lot of frustration

Great Software to Manage Leads

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, custom email templates, great training resources, great support staff.

Cons: Takes some basic training to figure out.

Overall: Dealersocket is a great CRM that makes managing customers easy. The support staff is excellent and checks in frequently to make sure everything is running smoothly. It would be impossible to manage all of our leads without it.

The Best Auto Dealer CRM

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Dealersocket is the best option on the market for auto dealers who need a full fledged CRM + marketing

Overall: The best software in the industry inevitably comes with a high price, it doesn't come cheap but it's worth it.

Dealer Socket...more for sales department

Apr 12, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Appointment system

Cons: Not easy to navigate or set up features.

Overall: I have used Dealer Socket software for an automotive dealer service department. The website is not very user friendly and hard to easily access what you need. The appointment system is their best asset on the fixed operations side. Their follow up, campaigns and marketing features are extremely hard to use.

General Manager

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Needs better reporting

Overall: I've been using DealerSocket for apx. 2 1/2 years. Overall its a very good product. My only wish is the ability to get better reports.

Great product for any dealership! But needs some work.

Jan 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The amount of features and follow up process we are able to do.

Cons: Needs a UI update.

Overall: The product is great, we use it for all dealership in our group and it does the job just fine. Support can be a hassle sometimes when wanting to do something custom, but other than that, they are well trained and know their platform in and out.

Best Automotive CRM in the market!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, customer service and value

Cons: Occasional lag

Overall: I love dealersocket. We used to use ADP CRM, and this is a world of difference! The functions are very easy to use, automatic followups in place are seamless and customer service is always available and willing to help if needed. Highly recommend!

Recommendations to other buyers: No

Best Dealership CRM I've used to date.

Oct 27, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: easy to use

Cons: does not always log calls

Overall: Dealer socket is an easy to use feature full CRM! They tell you daily activities and you can chart them for a daily report. Makes it a great way to keep track of all your prospects.

Great Product

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Dealer socket is a great tool for salesmen, finance managers, and internet managers. It allows you to keep in touch with customers and also acts as a manager itself to track when follow up is done.

Dealersocket is one of the top CRM available

Mar 08, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: What I liked most about using the Dealersocket software system was that it was fairly user friendly and a pretty simple system.

Cons: What I liked least about the Dealersocket software system was that the system was very limiting as far as not being totally encompassing for all of the daily tracking we like to do in the dealership.

DealerSocket Review

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Dealersocket is the program used for the Atlantic Auto Group's 22 dealerships. It has great ease of use, functionality, etc. that makes our 700 salespeople and BDC people alike more productive and better at their jobs. The only problem I've ever encountered is that unlike our previous CRM, dealersocket does not have the best calendar reminders. In previous CRM's when one sales associate left their customers would auto import into the sales associates associated with their team and they would be prompted to make calls. I wish dealersocket could integrate that feature into their system.

Don't fall into the dealer socket trap.

Apr 10, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Fairly decent user friendly software with simple intuitive navigation that handles CRM and marketing with a decent appointment system.

Cons: Expensive and sales staff wants a long term contract. Support is ok at best. Campaigns are difficult to use and take a long time to become efficient.

Used at my last employer

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: great product

Cons: none

Overall: I used Dealersocket at my last employer and loved it! It is a very great program, and I am looking to add it to my new employer.

Recommendations to other buyers: none

Customer support and communication are NOT a priority

Apr 18, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: I used this software before it was bought out by Dealer Socket, it continues to decline in customer support and informing the consumer of changes being made. I have not been able to receive emails from my customers for almost a month...the budget is definitely focused on Marketing!

Awesome would tell people to use this!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I use this daily and it is great! Makes time notations of conversations tracks everything! The help line is amazing and friendly they are quick to assist and call you back and follow up with an email. I have complete trust in this system.

don't sign a contract

Dec 19, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: good software but no training and support especially from the team which sets up the account it took them 6 months to sign up

Cons: worst customer service and do whatever to not sign the contract because they will hold you to it even if you are not satisfied