Novo Solutions

Customer Support Suite

4 / 5 1 review

Who Uses This Software?

Small to medium business, anyone who has something they need to track.


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Novo Solutions
  • www.novosolutions.com
  • Founded 1999
  • United States

About Customer Support Suite

Novo Customer Support Suite is a completely web based online customer support software to help you optimize your call/support center operations. Whether you track support requests on paper or spreadsheet, or have customer support software that is no longer adequate for your current needs, we invite you to take a look at our Novo Customer Support Suite Software which enables you to provide a cost effective intranet or internet customer support environment. Contact us for a Free Trial!


Customer Support Suite Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Customer Support Suite Reviews

Customer Suit

Aug 28, 2012
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: Large amount of features. Easy to use. GUI is easy to navigate.

Cons: Implementation can be tricky. Configuration is complex at times. KB is not always the most user friendly and can require technical knowledge.

Overall: Overall I would recommend the Customer Suit to any business looking to implement a help desk/support division or looking to upgrade to a more robust issue tracking system.