--- title: "Alfresco Digital Business Platform Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Alfresco Digital Business Platform Software - reviews, pricing plans, popular comparisons to other Enterprise Content Management products and more." source_url: "https://www.capterra.com/p/52548/Alfresco-One/" page_type: "product" language: "en" --- # Alfresco Digital Business Platform Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Alfresco Digital Business Platform ## What is Alfresco Digital Business Platform? Alfresco Digital Business Platform provides open, flexible, scalable Enterprise Content Management (ECM) capabilities, process management and governance. Alfresco is a complete digital business platform that delivers modern content management capabilities and integrates with leading business process management applications, making it easy to deploy, manage, and scale your digital transformation. ## What is Alfresco Digital Business Platform used for? [Document Management](https://www.capterra.com/document-management-software/)[Enterprise Content Management](https://www.capterra.com/enterprise-content-management-software/)[Content Management](https://www.capterra.com/content-management-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 78% Neutral 9% Negative 13% Starting price $100000 Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Alfresco Digital Business Platform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://hyland.com&name=Alfresco Digital Business Platform) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Alfresco Digital Business Platform 4.1 (23) VS. [4.6 (97)](https://www.capterra.com/p/145411/Zoho/reviews/) Starting Price $100000 Per Year Starting Price $3 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (23) Ease Of Use 4.6 (19) Value For Money 4.1 (18) Value For Money 4.4 (14) Customer Service 3.6 (17) Customer Service 4.4 (17) ## Alfresco Digital Business Platform alternatives [Contentverse](https://www.capterra.com/p/131559/Contentverse/) [4.1 (19)](https://www.capterra.com/p/131559/Contentverse/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131559/Contentverse/) [OnBase](https://www.capterra.com/p/62208/OnBase/) [4.3 (79)](https://www.capterra.com/p/62208/OnBase/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62208/OnBase/) [Wrike](https://www.capterra.com/p/76113/Wrike/) [4.4 (3,028)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76113/Wrike/) Highest Rated [Seismic](https://www.capterra.com/p/140225/Seismic/) [4.6 (218)](https://www.capterra.com/p/140225/Seismic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140225/Seismic/) ## FAQs about Alfresco Digital Business Platform Overview ### Which roles and teams benefit most from Alfresco Digital Business Platform? Alfresco Digital Business Platform is most used by IT administrators, architects, and technology leaders who manage document-intensive systems, governance, and integrations. Operations, QA, and documentation teams rely on it to control content workflows, versioning, and compliance, while editorial, marketing, and research roles use it to organize, review, and share business-critical information. Answer based on 22 reviews Overview ### What company size and specific industries is Alfresco Digital Business Platform built for? Alfresco Digital Business Platform targets organizations in financial services, healthcare, government, manufacturing, publishing, and insurance. It is designed for businesses and public-sector teams that need a digital business platform for managing content and processes across regulated and document-heavy environments. Features and Usability ### What are the key features of Alfresco Digital Business Platform? Alfresco Digital Business Platform offers content management, document management, and digital asset management, along with workflow tools like process management, approval process control, and rules-based workflow. It also includes access controls/permissions, audit trail, archiving & retention, intelligent search, OCR, electronic forms, version control, and third-party integrations. Integrations ### Which third-party tools and platforms does Alfresco Digital Business Platform integrate with? Alfresco Digital Business Platform integrates with 7 third-party tools, including document and storage platforms such as AutoCAD, Box, Google Docs, and Google Drive, plus business systems like Microsoft Outlook, SAP HANA Cloud, and Salesforce Marketing Cloud. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Alfresco Digital Business Platform offer? Alfresco Digital Business Platform provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced viewing. Answer based on 2 reviews Getting Started and Support ### What customer support options does Alfresco Digital Business Platform offer? Alfresco Digital Business Platform provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. User feedback suggests the forums may feel less active than those of other products, while help for configuring the platform can require extra effort or outside assistance. Answer based on 1 reviews ## Features AI summary Based on 367 Enterprise Content Management reviews Not all Enterprise Content Management products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Secure Data Storage** (**58%** of reviewers rated this feature as critical) - **Document Storage** (**50%**) - **Document Management** (**53%**) Alfresco Digital Business Platform includes **Document Storage** and **Document Management**, giving teams a central place to keep files organized and control content throughout its lifecycle. However, it does not offer **Secure Data Storage**. Instead, it provides other highly rated capabilities, including **Access Controls/Permissions** (**55%**), **Collaboration Tools** (**52%**), and **Workflow Management** (**51%**). These features help businesses manage who can view or edit content, improve teamwork around shared documents, and keep approval processes moving, allowing teams to maintain better control over information and day-to-day content operations. Document Storage 4.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Document Management 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Access Controls/Permissions 4.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Collaboration Tools 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Workflow Management 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks File Sharing 4.7 (6) 0.00% of 6 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Alfresco Digital Business Platform 67 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio File Management: Supports audio files - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Convert to PDF: Create, edit, convert to and from PDF files - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Aggregation: Collect, process and structure data from multiple sources for further analysis - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Transformation: Translate EDI formats into data suitable for use with company applications. - Digital Asset Management: Manage digital assets - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Check-in/Check-out: Document Check-in/Check-out - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Electronic Forms: Digital forms that are shared and accessed online - Email Management: Manage, store and organize emails within the system or via third-party apps - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Recovery: Recover lost, deleted, or damaged files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Filtering: Find & retrieve relevant data or documents - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Full Text Search: Search for specific words or phrases within a document or database - Governance: Management of rules, practices, and processes of a company - ID Scanning: Scan and validate an ID barcode - Indexing: Compile and organize data into specific metrics - Information Governance: Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. - Intelligent Search: Retrieves search results using various capabilities, including AI, ML and NLP - Metadata Extraction: Retrieval of embedded metadata that is present within a file - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Multiple Output Formats: Create content in various formats, such as print, PDF, HTML and more - Natural Language Search: Ability to interact with the application using human languages such as English - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Personalization: Adjust communications based on previous interactions or personal preferences - Policy Management: Create, manage, and track policies and procedures within an organization - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Revision History: Track what was updated, who made the changes, compare two revisions, and revert or perform another revision - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Version Control: Track revisions and updates made to files and navigate between different versions - Version Rollback: The process of reverting to a previous version or state - Video Support: Supports various video file formats - Workflow Management: Create, design and manage workflows for repetitive tasks - Zone Selection Tool: Selects specific portions of images, files, texts, websites or documents --- Get Advice We can help you find the software with the features you need. Features 4.3 (22) 4.3 Based on 22 reviews ## Pricing Value for money 4.1 (18) Free Trial Free Version Basic $100,000 Per Year Value for money 4.1 (18) 4.1 Based on 18 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Box](https://www.capterra.com/p/148766/Box/)[ AutoCAD](https://www.capterra.com/p/265024/AutoCAD/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[ SAP HANA Cloud](https://www.capterra.com/p/227383/SAP-HANA-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (17) 3.6 Based on 17 reviews ## User reviews Overall rating 4.1 Based on 23 reviews Filter by rating 5(11) 4(7) 3(2) 2(2) 1(1) Mentioned topic Sorted by most recent JA Jorge Andres M. Jefe de documentación Pharmaceuticals ### "Software de gestión de archivos eficaz" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2023 Es muy exequible y util, al momento de controlar y generar tareas documentales Pros Su manera de organizar y controlar la documentación Cons Sus limitaciones en acceso, todo lo demás es excelente Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. vikram S. Associate Information Technology and Services ### "best Content Management solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2023 Alfresco is best end to end document management solution. All data for document can we accessed using noderef and service registry method. Upgrading version ,applying patch all we can do very easily . Alfreso provide solr as search engine which is very fast. Alfresco all expose all it's feature as rest end point and anyone can use it. we can easily provide to folder level permission in it Pros Alfresco is best content management solution. It allows us to define own metadata for document ,versioning, retention policy and workflow management . It provide end to end solution for documents. Alfresco provide full text search ,noderef search and lucene query search. alfresco provide user and role management feature also. Cons No issue found yet , working as expected. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PR Pablo R. Gerente Comercial Information Technology and Services ### "Alfresco Revie" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 25, 2022 Pros Um ótimo gerenciador de conteúdo empresarial e que agrega muito no nosso dia a dia Cons Creio que apenas é um pouco complicado para implementar novas funções Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Saymon M. Analista de Software Information Technology and Services ### "Utilização do Alfresco" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 17, 2022 Pros Sua versão gratuita é uma solução muito incrível e que atende muito bem as empresas Cons Existe uma leve dificuldade em implementar a solução gratuita Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Armando I. Network Manager Computer Software ### "Document Management Tool and Collaboration Enterprise Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2021 My Documentary Management Processes were satisfied. Creation of PDF, Digital signature, Sending of documents to users of the system. Viewing the PDF online. Ensure the regulatory compliance of my company by classifying the documents. Pros The most remarkable thing about Alfresco ECM is the unification of tools, the design and structure of tools that allow the design and fulfillment of the rules of documentary processes and business collaboration. Alfresco is a complex and wide-ranging tool in the Document Management and Collaboration segments. Cons What could improve is the ease of use in the overall communication tool. Currently a mediun user is required to operate the system and thus achieve a correct document flow. Sometimes Cmis interaction could be a problem, most cmis programs have some dificult to connect like cmisSync. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JE JOSE E. Systems Administrator Government Administration ### "A Serious platform to manage the documents lifecycle" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 24, 2021 Great option for document management, all web based and with the confidence of have your info safe. Pros In the first place for being Open Source, The information security and integrity, the access control to access each document and the way it keeps track of every changes. Cons Still requires programming to implement specific functions and the learning curve that is not as short as one could desire. Reasons for choosing Alfresco Digital Business Platform I consider Alfresco more capable to manage Workflows than Nuxeo Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Juan J. M. CEO Computer Software ### "Very powerful document manager, extremely difficult to customize for real-life workflows." 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 June 8, 2021 We started using Alfresco as a document manager. And in that sense, we liked it a lot. But when we wanted to also use its workflow and BPM capabilities we encountered tremendous difficulties, so we finally abandoned the project. Pros The document manager is really powerful, flexible, scalable, and robust. It supports different use cases and meets most of the static document management needs (documents that do not flow through the organization). Cons Workflow and business process management functionalities are really complex to configure for complex real-life processes. This makes it very costly to build a complete solution (in time and money). But more importantly, it is very difficult to maintain the application, every change is complex, time-consuming, and generates instability in the configured workflow. Reasons for choosing Alfresco Digital Business Platform We needed to get out of Lotus Notes exclusively because of its technological obsolescence since functionally it was still spectacular. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User IoT Ecosystem Director Consumer Electronics ### "Rigid, outdated document management and content sharing platform" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 1/10 February 5, 2020 We used Alfresco as the company's main document management and sharing tool for several years. It was adequate but constraining, and over time the feature differential with more advanced tools became increasingly evident. Pros Good flexibility in adding coworkers alongside external guests to document repositories. Good security measures on stored files. Not many redeeming features beyond this. Cons Poor interface, with no OS integrations (only web interface), no drag & drop, counter-intuitive control placement, key features nestled deep into menus. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Head of Editorial Department Higher Education ### "really restrictive software for external collaborators" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 October 31, 2019 I am a user logged into another business with the goal of delivering files to them and I've found it to be really not end user friendly. Pros It can make your life easier as it does not demand special software to be installed on your terminal, just a web browser is enough. Cons Depending on your permissions the software won't let you do simple things, like delete or move or copy files you uploaded by mistake in an incorrect folder. It won't let you know of the progress of your uploads or let you know when they are done, a really big problem for big files. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Chief Information Officer and Chief Technology Officer Hospital & Health Care ### "Alfresco is a strong ECM platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 25, 2019 Overall experience for the users has been exceptional. The system performs well and is a very reliable platform for our ECM. Pros The team collaboration and shared file features. Cons Limiting the deployment model to just docker made initial deployment difficult. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/52548/Alfresco-One/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.