# Page 6 | HotSchedules Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is HotSchedules the right Workforce Management solution for you? Explore 461 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/52611/HotSchedules/reviews --- HotSchedules 4.4 (461) [View alternatives](https://www.capterra.com/p/52611/HotSchedules/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of HotSchedules ## Showing most helpful reviews Showing 126-150 of 461 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Michelle A. General Manager Restaurants Used the software for: 1-2 years ### "Overall Not bad!" January 31, 2017 4.0 I am not a fan of some of the changes to hot schedules, but overall it is useful! It would be great to do in house trainings so all staff can be up to date on use. Pros It makes schedule switches very easy Cons The interface is complicated and it is difficult to see when I have messages. Review Source Response from Fourth February 16, 2017 Michelle, Thank you for taking time out of your day to provide us with feedback, we really appreciate it! We apologize for the less than exceptional ease of use with our new interface. We value any and all feedback-we have a community request page where you can submit your thoughts and insights directly to our Customer Support team! https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests IY Isaac Y. Owner Food Production Used the software for: 2+ years ### "Overall decent" October 9, 2018 3.0 Overall, not too bad. Could have been better. For what you pay, I expected a bit more functionality. Cannot leave notes on staff or update different training tiers that they have completed. We have recently switched our scheduling platform. Pros Software makes scheduling easy for me and for my staff. Staff can request off time which managers have to approve. Our rep was able to customize some things for us, which is great! We spent a LOT of time trying to customize things for how we operated. Cons Pricey, for what you get. Staff have the option to "Request time off" and "Request unpaid time off"...one sends me a notification, one does not. Not sure why? Review Source VR Verified Reviewer Maintenance Restaurants Used the software for: 6-12 months ### "Easiest Scheduling Around" December 5, 2019 4.0 Overall I had a great experience using HotSchedules, it is very easy to use. Pros The most desirable aspect of this software is the ease of being able to check your schedule online and not having to go into work. Cons The only complaint I have about using this software is that there is no way to know if the person you sent a message to saw the message Review Source SS Sabria S. Waitress Restaurants Used the software for: 2+ years ### "HotSchedules Review" February 20, 2020 5.0 I love it. I love when any restaurant that I’ve worked at uses it. You can drop and pickup shifts. Send messages to and from managers and team members. I always have access to my schedule 24/7 Pros It’s very easy to use. I have access to my schedule 24/7. I can communicate with my managers effectively. Cons I had a little bit of difficulty trying to update my availability. I tried to do it from my phone, but ended up having to do it from my computer. Review Source GS Gg S. Hot kitchen hotter schedules Food & Beverages Used the software for: 1-2 years ### "Hot kitchen hotter schedules" August 12, 2022 5.0 Pros I like the fact i dont have to call my job or text my managers for anything. I can switch shifts easiy with coworkers. Cons There isnt too much not to like. The security measures can be a bit excessive but id refer it that way then the other option. Review Source VR Verified Reviewer Director of Training And Development Food & Beverages Used the software for: 2+ years ### "Really healthy adding this product to a start company" January 5, 2018 4.0 Pros The user friendly interface was not only a bonus for the user on the employee end but also for me as the administrator. Cons Some of the SCHOOX (TRAIN) product was too rigid for creative thought. It would be nice if the team was able to post pics from the mobile app so we can get real time photos and videos that could later be turned into training material Review Source alexis R. Customer Service Representative Telecommunications Used the software for: 6-12 months ### "Awesome App! " February 26, 2020 5.0 HotSchedules is such a unique idea and its very useful! Pros Hot schedules is something every company should have! I really like how employees can trade shifts and always have acess to pick up extra shifts. Cons Hot Schedules rarely every has any issues, I seriously cant say anythign negative about it. Every employer should have it! Review Source Jennifer M. Bartender Hospitality Used the software for: 1-2 years ### "HotSchedules is so easy " October 2, 2018 5.0 Great! Would recommend to anyone Pros Easiest scheduling app I have ever used, love the ability to pick up and release shifts Cons Everything worls the way it is supposed to Review Source JA JaVon A. General Manager Restaurants Used the software for: 2+ years ### "HotSchedules -JA" January 19, 2019 5.0 We use Hotschedules to facilitate an easy to read schedule for our Crewmembers and Managers. It integrates company initiatives and has revolutionized the way we produce schedules. Pros I love Hotschedules functionality and ability to adapt to its Customers' needs. I have seen the evolution of Hotschedules over the years and the product continues to not disappoint. Cons The smoothness of the software through the use of a browser. Review Source AM Ashley M. Program Coordinator Used the software for: 2+ years ### "I used HotSchedules when I was a server in college." June 21, 2018 5.0 Pros I absolutely loved HotSchedules!!! It was so easy to use, and so convenient to see my schedule in real time! It was also great to be able to send messages back and forth with other employees or mass emails for shift coverage. HotSchedules made my life as a server SO much easier and convenient! Cons There isn't much to complain about with HotSchedules. If I was going to suggest any change, it would maybe be to spruce it up a bit so it's a little more colorful. My schedule and messages were always in grey and black. Color isn't necessary, but it is a little more appealing. Review Source NW Nicholas W. Events Manager Restaurants Used the software for: 2+ years ### "A great bridge between employees and management " March 5, 2020 5.0 I love hot schedules and I love even more that they have a mobile app, its a life saver! Pros I like that it's so easy not only for management but for employees. We can send information at the touch of a button and they're able to manage their schedule and alert us of issues. Cons I would make it easier to make daily notes to alert other management when events are happening so they can adjust staffing. Review Source MB Mike B. Owner Restaurants Used the software for: 2+ years ### "Great service" February 3, 2017 5.0 Hot Schedules has been a great tool for our managers and staff. It's easy to use, customer service has been great to deal with. Pros We like to reports it's nice to get a good picture of our overhead. Cons The latest updates to building a schedule are a bit confusing. Review Source Response from Fourth February 21, 2017 Mike, We know you're very busy, so thank you for taking time out of your day to provide us feedback. We love to serve those who serve and are happy to help your business run more efficiently. If you have any specific suggestions for product enhancements, please do not hesitate to voice your thoughts on our community forum page! https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests Happy Scheduling! VR Verified Reviewer Managing Member Management Consulting Used the software for: 2+ years ### "Keep looking and try other products" January 28, 2019 4.0 Pros Great first to make product some of the interernal products are great for managers Cons Great first to market product, the cost for users/ employees could easily deter employees from using the product if they have to pay to use the mobile app. Isn't that why we make these apps? Now you want to charge your employees to see there schedule? Review Source AA Alison A. AGM Restaurants Used the software for: 2+ years ### "Hotschedules Review" February 23, 2020 4.0 Overall, I've always loved HS. Easy to use and teach. Pros Easy to interact with staff. Keep accountability in the hands of staff. Easy to use. Easy to train staff on. Cons Sometimes the updates make scheduling difficult. Also, we are trying to switch the day that our work week starts and they make it difficult because you have to have two weeks of schedules out before they'll do it for you. Review Source LL Laura L. Administrative & Reservation Manager Restaurants Used the software for: 6-12 months ### "Great Product." February 10, 2017 4.0 It really helps with communication with your staff they have the availability to check their schedule any time. You can also eliminate early clock-ins Pros online access, clock-in monitoring Cons Inability to update the template, having to resave a schedule instead of just adjusting the template. Having to put in the password all the time on my office computer. Need an option for a "keep me signed in on this computer and only ask for passwords when making a change Review Source Response from Fourth February 13, 2017 Hello Laura, Thank you so much for your feedback! Here are some articles that may help with updating your template! https://help.hotschedules.com/hc/en-us/articles/215565947-HS-Create-New-Templates-Based-on-Existing-Templates https://help.hotschedules.com/hc/en-us/articles/214872978-HS-How-to-Edit-Existing-Templates PC Philip C. general manager Restaurants Used the software for: 2+ years ### "Switching to R365" July 23, 2019 2.0 Bad. We are discontinuing in all four of our restaurants Pros i really don't like the product at all because of the cost Cons Can't drag and drop. Times out to quick. Everyone should be able to see everyones schedule without giving them other schedule permissions. You can't copy and paste specific employees from one week to the next without erasing other employees. Cost is ridiculous Review Source Ryan W. Founder Retail Used the software for: 2+ years ### "A Great Scheduling App to Keep Your Team On Board" December 6, 2018 4.0 It does what it is supposed to do but it doesn't have much value in terms of in-app longevity. Pros Simple and does what the app is supposed to do. It's easy to find my restaurant shifts and switch with coworkers. Cons It's pretty much remained the same since it's release. There's a lot more that can be done with this type of app and it's not happening. Review Source LP Liz P. Sales Manager Hospitality Used the software for: 2+ years ### "HotSchedules is an amazing application for all businesses!" May 6, 2020 5.0 Overall, I would definitely recommend HotSchedules to other businesses to manage their employee schedules. Pros What I liked most about HotSchedules is how user-friendly it was to use. It also made the process of posting schedules to staff and accessing so much easier! Cons The only con that I have is that the employee has to pay to download the application. Other than that, no complaints! Review Source YF Yolanda F. Manager Restaurants Used the software for: 2+ years ### "A idea for improvement." February 3, 2017 4.0 I would like to see an option to add special event to the schedule calendar. This would help us as a reminder to adjust schedule to accommodate for the increase or decease of business. Also it would provide historical data for future budget/forecasting. Pros \-It's available in a smart phone app -employees are able submit days off for approval -forecasting Cons Adding event to schedule calendar Review Source Response from Fourth February 13, 2017 Yolanda, Thank you so much for your feedback! We love any bright and innovative ideas our customers come up with to help improve our product. Check out our community page to talk directly with a customer care specialist! https://help.hotschedules.com/hc/en-us/community/topics Nick R. Learning & Development Mgr. Restaurants Used the software for: 1-2 years ### "Hotschedules Review" January 13, 2020 4.0 Overall we have been very happy with all aspects of HotSchedules. Pros Very user-friendly and intuitive system for both hourly employees and managers. Cons Inability to have the same manager account/login for multiple restaurant entities. We have multiple mgrs. in our org. who split time overseeing 2 restaurants. It would be much easier if they did not have to have multiple HS accounts and logins to remember. Review Source AB Anne B. Data Analyst Used the software for: 2+ years ### "Used when I was working in a restaurant " February 25, 2019 5.0 Pros I think hot schedules was especially beneficial to the restaurant life as it allowed for real time shift changes, picking up shifts or switching shifts with someone. It also allowed me to message my managers directly. Cons I think the only con would be the processing time between requests that only allows for certain people to approve requests for changes. Review Source SO Salvador O. General Manager Food & Beverages Used the software for: 2+ years ### "Great Tool" February 25, 2020 5.0 I can forecast and track labor with ease. Hot schedules in intergraded with our pos so sales/ labor is updated daily Pros I like the way it is intergraded with our daily pos system which makes it possible for me to track things like labor. Cons Scheduling is a bit troublesome sometimes do to the icons on the lower right of the boxes. Forecasting could be made a bit easier to use. Review Source GO Gala O. Admin Mental Health Care Used the software for: 2+ years ### "Hotschedules is Helpful" February 11, 2020 5.0 Hotschedules makes it easy to trade shifts, see your schedule, request time off, and message co-workers all in one app. Pros My favorite thing about this program is the ability to release and pick up shifts. You can even message co-workers on the software. Cons Sometimes the app will glitch or freeze. However overall, Hotschedules is user friendly and their customer support is great. Review Source CF Callie F. Manager Consumer Goods Used the software for: 1-2 years ### "Great Software for Restaurant Employees" November 18, 2022 5.0 Pros I like how this software has all of the features needed for restaurant scheduling. You can view who is working each shift and be notified when the schedule is created. It also makes it easy to request time off without having to talk to somebody. Cons I haven't encountered any problems with this software so far. Review Source VR Verified Reviewer Director of Training and Service Excellence Used the software for: 2+ years ### "Been a HotSchedules user for over 16 years. Love it! Great tool that is always adapting" January 18, 2018 5.0 Helps us manager the staffing, labor, and communication component with our team. The add-ons for Training and Checklists is a great help. Pros Built for restaurants. Over the time I have worked with the HotSchedules team they are fully engaged in making this the best product that they can. The add on tools that they are building help drive our business. They are true partners. Review Source Similar Products Featured