Intelligent Recording

XtR Desktop

4 / 5 1 review

Average Ratings

1 Review
  • 4 / 5
  • 5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
  • Deployment
    Installed - Windows
  • Training
  • Support
    Business Hours

Vendor Details

  • Intelligent Recording
  • Founded 2003
  • United Kingdom

About XtR Desktop

The Xtension Recorder digital phone recorder is first to make quality monitoring and agent training a commodity product. It is plug and play technology that utilizes your existing technology infrastructure. It can be configured with distributed hardware and centralized storage or a centralized back office solution. GSM compression stores 168 hours of recorded calls on 1 Gb.


XtR Desktop Features

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XtR Desktop Reviews Recently Reviewed!

A must have for a Call center

Jan 17, 2018
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not

Pros: TR Desktop comes as standard with the XTR Universal Adapter, XTR Secure Digital Call Recorder, and the XTR Digital 01
After-Call Screen Pop allows you to manage archive in real time
Automatic or manual recording settings
GSM compression gives 170 hours recording per GB
Time ' date stamp on every recording
Caller ID and dialed digits detection
Add comments/notes to assist searching
Highlight important calls
Snapshot feature allows playback of current call while still recording

Overall: a must have for any call center....