--- title: "PoliteMail Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PoliteMail Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more." source_url: "https://www.capterra.com/p/53494/PoliteMail/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # PoliteMail Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PoliteMail ## What is PoliteMail? Internal Email Marketing Software for Microsoft Outlook & Exchange. PoliteMail provides a platform for Microsoft Outlook that empowers communicators with the tools and metrics they need to accurately measure, effectively manage and improve their email communications. PoliteMail adds measurement, responsive design, feedback and list management tools into Microsoft Outlook to align communications efforts to business outcomes. ## What is PoliteMail used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/)[Email Tracking](https://www.capterra.com/email-tracking-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PoliteMail?[Manage this product listing](https://www.g2.com/products/politemail/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PoliteMail 4.2 (16) VS. [4.6 (3,527)](https://www.capterra.com/p/132996/brevo/reviews/) Starting Price $100 Per Year Starting Price $9 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (16) Ease Of Use 4.6 (3,515) Value For Money 4.3 (10) Value For Money 4.5 (3,092) Customer Service 4.6 (16) Customer Service 4.5 (3,091) ## PoliteMail alternatives [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (197)](https://www.capterra.com/p/159630/Mailgun/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.7 (837)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (456)](https://www.capterra.com/p/130105/Mailjet/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/53494/PoliteMail/alternatives/) ## FAQs about PoliteMail Overview ### Which roles and teams benefit most from PoliteMail? PoliteMail is most used by internal communications, marketing communications, and HR communications teams that create and measure employee email campaigns. Communications managers and specialists track readership and improve message delivery, while operations, events, learning, and program managers coordinate targeted updates. CIOs and knowledge-management leaders use reporting to monitor organizational communication performance. Answer based on 16 reviews Overview ### What company size and specific industries is PoliteMail built for? PoliteMail is designed for organizations of all sizes that use Microsoft Outlook and Exchange for internal communications, especially businesses and teams that need email tools and analytics rather than a solution built for a specific industry. Its fit is broad across sectors that rely on Microsoft-based workplace email. Features and Usability ### What are the key features of PoliteMail? PoliteMail offers email management for email campaign management, email distribution, and newsletter management, along with email templates and a WYSIWYG editor. It also includes A/B testing, audience targeting, click tracking, engagement tracking, reporting and analytics, CAN-SPAM compliance, list management, and subscriber management. Integrations ### Which third-party tools and platforms does PoliteMail integrate with? PoliteMail integrates with Microsoft 365 and Microsoft Outlook. These Microsoft-based integrations connect PoliteMail to email and productivity workflows inside Outlook and the wider Microsoft 365 environment. Getting Started and Support ### What training and onboarding options does PoliteMail offer? PoliteMail provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided setup remotely, and documentation offers written materials for self-paced reference and review. Getting Started and Support ### What customer support options does PoliteMail offer? PoliteMail provides email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support is available in the catalog data, so support quality, response times, and helpfulness cannot be assessed here. ## Features AI summary Based on 20,574 Email Marketing reviews Not all Email Marketing products cover every priority buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Email Campaign Management** (**50%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**45%**) - **Contact Management** (**40%**) PoliteMail supports **Email Campaign Management** and **Contact Management**, so teams can create targeted outreach and keep subscriber data organized in one place. However, it does not offer **Campaign Scheduling**. Instead, it provides **List Management** (**37%**) and **Mobile Optimization** (**42%**), which help businesses organize audience segments and improve how emails display across devices, allowing teams to send more relevant campaigns and maintain a better subscriber experience. A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Activity/News Feed Continuous profile-based stream of news and activity Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results PoliteMail 33 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Contact Management: Manage, organize, and store contact information - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - List Management: Manage contacts across multiple mailing lists - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Newsletter Management: Create and update newsletter content to increase engagement - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Subscriber Management: Add or remove subscribers from mailing lists - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.4 (16) 4.4 Based on 16 reviews ## Pricing Value for money 4.3 (10) Basic $100.00 Per Year Value for money 4.3 (10) 4.3 Based on 10 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (16) 4.6 Based on 16 reviews ## User reviews Overall rating 4.0 Based on 16 reviews Filter by rating Counts reflect reviews available in this feed. 5(9) 4(3) 3(3) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful Abid M. Manager Operations Used the software for: 3-5 years ### "One of the Best Internet Email Marketing software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2021 My overall experience is very amazing and i am using this software for almost 2 years and it always provides me great insights for Microsoft outlook Pros PoliteMail Adds excellent features into Microsoft outlook which helps user to effectively manage and improve their email communications. It provides excellent analysis and insights to Microsoft outlook and exchange user. Some of the amazing features includes customer surveys, screen sharing, team management and moblie optimized emails. Cons The only thing which requires improvement that sometime it slow down the Microsoft outlook apart from that everything is perfectly design in this incredible software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Communications Specialist Used the software for: 1-3 years ### "Made Our Lives Easier" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 4, 2020 Pros Politemail made our lives easier as business communicators since we can build and save templates, personalize emails, and schedule send communications, which Outlook doesn't have the functionality for. We also really like that we get analytics now, so we can assess the engagement levels of our audience. The PM team also responds promptly whenever we need support, which is great! Cons Like any other software, we're experiencing a few glitches. Like for example, I like preparing my emails drafts I day before I'm supposed to communicate them. Whenever I make edits to the drafts the next day and I schedule send them to go out later on the day, they don't send out even though I put all recipients and I see it on the queue. The greeting field as well sometimes doesn't pull the name of the recipient. I'll reach out to the PM team regarding those issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jennifer L. KM Used the software for: 3-5 years ### "PoliteMail is an easy way to get some email metrics" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 12, 2018 An understanding of what topics were most valued by the newsletter readers Pros PoliteMail is embedded in Outlook as an add-on. This makes it easy to use. Separate email sends can be aggregated into a campaign which helps to better understand metrics over time for a particular audience. Multiple user licenses are well priced and allow for many seats. Cons Sometime PoliteMail slows down my Outlook for over a minute per action. This is esily resolved by stopping and starting the add-on but it is frustrating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Dir Internal Comms Used the software for: 3-5 years ### "If you're sending communications, you need data insights from PoliteMail " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2020 As a communicator, PoliteMail is a valuable tool in my toolbox. Data is just as important in our field as any other. We need to understand it and turn it into action. Pros PoliteMail is very user-friendly. Beyond that, and more importantly, it provides rich data that highlights how well your communication performed. As communicators or marketers, we spend a great deal of time on our messaging. The effort shouldn't stop there. We need to understand how our audience is engaging with our communication. Are they opening it? Reading it? Skimming it? Clicking links? Etc. As you measure and monitor, you can make any adjustments to ensure your communication reaches its goals. Cons There were some bumps in the road as we worked to integrate and create dynamic lists. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Consultant, Communications Used the software for: Less than 1 year ### "Like no product we've seen on the market" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2019 This product has been a game changer in our communications value provided to the organizations. Pros When we use PoliteMail, the end user cannot see the difference in our previous untracked emails and now tracked/measured emails. That is the true beauty of the product, it works within our Outlook system to give us valuable metrics that help us understand our email communication and audience habits. We can now report metrics on our communications that we've NEVER been able to report before. Cons The templates are clunky to use and takes some real practice to feel comfortable with it. Hoping this improves in the future. However, the support team is quick to help us on the issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Program Manager, e-Communications Used the software for: Less than 1 year ### "Great product" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 26, 2019 The ability to provide statistics on how employees are engaging with our internal communications has been critically important for our corporate communications. It allows us to demonstrate the effectiveness of our effort and make informed decisions. Pros Having PoliteMail was a gamechanger for us. The ability to have statistics on our internal communications allows us to demonstrate to our leadership the effectiveness of our communications. It also allows to provide data in support of our recommendations for making changes. Cons Within our internal environment, Outlook can get finicky with how it interacts with PoliteMail. Of the five users, three of them experience challenges with getting the sends to actually work. Usually a simple reboot was enough to resolve the issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Graphic Design Manager Used the software for: 1-3 years ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2020 Pros Very easy to create templates and modify them. I am very pleased with customer support. They are very helpful and fast to solve my problems. Cons Rarely images don't load or it takes time. When I forward the newsletter, alignment of the text and images slightly changes on mobile. I can't see the GIFs, also on Pre-flight. As I am in Europe, Pacific time can be challenging when I have a problem or question. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jonathon W. Sr. Communications Manager Used the software for: 1-3 years ### "Easy to use tool with clear metrics " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 8/10 March 26, 2019 Pros Ease of use. Easy to digest metrics. Sharable templates. Cons Easier onboarding tools for newly added account users needed. Slow response for technical issues. Template set-up can be tricky. More options to slice the data with-in the tool. PLEASE workout some process to not include Preview messages in the overall metrics. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Chief Information officer Used the software for: 3-5 years ### "Best Platform with Great support team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2021 Pros One of the most appreciated option is that you can easily import HTML template into Outlook. Send bulk email via our mail server or Politemail system. Im still using the outdated version of it and still working like a charm. The support team is outstanding and ready to login remotely and support you as soon as you submit your help ticket. Cons One of the missing features is being able to export all the campaign result in an editable format into pdf. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Senior Associate, Events & Operations Used the software for: Less than 1 year ### "User friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 9, 2020 Overall I am happy with the use of PoliteMail. Pros It takes very little time to reach the audience and the system confirms the same on time. Cons At times we found difficulty in downloading the metrics but later it got solved by the vendor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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