# PoliteMail Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PoliteMail Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more. Source: https://www.capterra.com/p/53494/PoliteMail --- # PoliteMail Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PoliteMail ## What is PoliteMail? Internal Email Marketing Software for Microsoft Outlook & Exchange. PoliteMail provides a platform for Microsoft Outlook that empowers communicators with the tools and metrics they need to accurately measure, effectively manage and improve their email communications. PoliteMail adds measurement, responsive design, feedback and list management tools into Microsoft Outlook to align communications efforts to business outcomes. ## What is PoliteMail used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/)[Email Tracking](https://www.capterra.com/email-tracking-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PoliteMail?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.politemail.com&name=PoliteMail) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PoliteMail 4.2 (16) VS. [4.8 (1,373)](https://www.capterra.com/p/168452/GMass/reviews/) Starting Price $100 Per Year Starting Price $25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (16) Ease Of Use 4.7 (15,697) Value For Money 4.3 (10) Value For Money 4.7 (12,160) Customer Service 4.6 (16) Customer Service 4.7 (10,637) ## PoliteMail alternatives [4.3 (2,917)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (753)](https://www.capterra.com/p/204113/SendGrid/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) [4.5 (17,587)](https://www.capterra.com/p/110228/MailChimp/reviews/) Starting price $13.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110228/MailChimp/) [View all alternatives](https://www.capterra.com/p/53494/PoliteMail/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Activity/News Feed Continuous profile-based stream of news and activity Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results PoliteMail 33 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Track the amount of clicks on individual products to measure campaign results Manage, organize, and store contact information Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Manage contacts across multiple mailing lists Identify the physical location of an individual, asset, device, etc. Optimize content to ensure it is easily accessible for mobile users Create and update newsletter content to increase engagement Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Add or remove subscribers from mailing lists Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Organizing a group of people to accomplish a task Create, save, and re-purpose templates for emails, forms, etc. What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.4 (16) 4.4 Based on 16 reviews ## Pricing Value for money 4.3 (10) Basic $100.00 Per Year Value for money 4.3 (10) 4.3 Based on 10 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (16) 4.6 Based on 16 reviews ## User reviews Overall rating 4.2 Based on 16 reviews Filter by rating 5(9) 4(3) 3(3) 2(0) 1(1) Mentioned topic Sorted by most recent Abid S. Manager Operations Banking ### "One of the Best Internet Email Marketing software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2021 My overall experience is very amazing and i am using this software for almost 2 years and it always provides me great insights for Microsoft outlook Pros PoliteMail Adds excellent features into Microsoft outlook which helps user to effectively manage and improve their email communications. It provides excellent analysis and insights to Microsoft outlook and exchange user. Some of the amazing features includes customer surveys, screen sharing, team management and moblie optimized emails. Cons The only thing which requires improvement that sometime it slow down the Microsoft outlook apart from that everything is perfectly design in this incredible software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Khalil S. User Research Program Manager Information Technology and Services ### "Great Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 8, 2021 Pros I love the customer support - whenever I had issues, I got help right away including monitored sends and quick answers to my questions Cons It does take some time to set-up properly - difficult to do from a self-service perspective but luckily customer support helping you makes it easy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Roland S. Chief Information officer Retail ### "Best Platform with Great support team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2021 Pros One of the most appreciated option is that you can easily import HTML template into Outlook. Send bulk email via our mail server or Politemail system. Im still using the outdated version of it and still working like a charm. The support team is outstanding and ready to login remotely and support you as soon as you submit your help ticket. Cons One of the missing features is being able to export all the campaign result in an editable format into pdf. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB KRISTEN B. Global HR Communications Manager Utilities ### "Customer Support is awesome" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 1, 2020 Although there have been some quirks here and there, customer support is always there to help and the response time is minimal. They are friendly and provide quick and easy to apply solutions. Pros It is easy to use and makes sending bulk emails less of an issue. The template feature is a great tool that helps eliminate redundancies. Cons It can be a little quirky but it usually clears up by cleaning out the cache. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Alexandra B. Dir Internal Comms Pharmaceuticals ### "If you're sending communications, you need data insights from PoliteMail " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2020 As a communicator, PoliteMail is a valuable tool in my toolbox. Data is just as important in our field as any other. We need to understand it and turn it into action. Pros PoliteMail is very user-friendly. Beyond that, and more importantly, it provides rich data that highlights how well your communication performed. As communicators or marketers, we spend a great deal of time on our messaging. The effort shouldn't stop there. We need to understand how our audience is engaging with our communication. Are they opening it? Reading it? Skimming it? Clicking links? Etc. As you measure and monitor, you can make any adjustments to ensure your communication reaches its goals. Cons There were some bumps in the road as we worked to integrate and create dynamic lists. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BF Benjamin F. Communications Specialist Utilities ### "My Review" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 12, 2020 My experience using the platform has not been good. However, whenever I've had a question or a dilemma, I've been able to troubleshoot with the help of a very kind and knowledgeable IT staff. Pros The ability to send out emails to massive email lists while also designing emails to make them stand out. Cons After I would send, emails consistently get lost and other glitches constantly occur, such as politemail crashing my Outlook. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS TE S. Communications Specialist Telecommunications ### "Made Our Lives Easier" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 31, 2020 Pros Politemail made our lives easier as business communicators since we can build and save templates, personalize emails, and schedule send communications, which Outlook doesn't have the functionality for. We also really like that we get analytics now, so we can assess the engagement levels of our audience. The PM team also responds promptly whenever we need support, which is great! Cons Like any other software, we're experiencing a few glitches. Like for example, I like preparing my emails drafts I day before I'm supposed to communicate them. Whenever I make edits to the drafts the next day and I schedule send them to go out later on the day, they don't send out even though I put all recipients and I see it on the queue. The greeting field as well sometimes doesn't pull the name of the recipient. I'll reach out to the PM team regarding those issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GK Gamze K. Marketing Graphic Design Manager Pharmaceuticals ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 27, 2020 Pros Very easy to create templates and modify them. I am very pleased with customer support. They are very helpful and fast to solve my problems. Cons Rarely images don't load or it takes time. When I forward the newsletter, alignment of the text and images slightly changes on mobile. I can't see the GIFs, also on Pre-flight. As I am in Europe, Pacific time can be challenging when I have a problem or question. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HA Helen A. Manager Marketing Communications Financial Services ### "Great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2020 Very good and easy to use Pros I am a new user to polite Mail and needed help with something I did not understand. \[SENSITIVE CONTENT HIDDEN\] sent me a note with instructions but I felt I needed hands on so we had a call and she showed me what to do and she was great Cons I am a new user and not very technical so that is all I have to say but it is very easy once you start using Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Chintale W. Learning Consultant Health, Wellness and Fitness ### "First Time User...Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 6, 2020 Awesome! When I ran into technical difficulty the support team quickly identified my issue and resolved it. In addition, they were willing to provide additional insight and resources to ensure I had a great user experience. Pros I like the analytics it provides and how professional my emails look. No distortion with my content. Cons I wish the written tip sheets were in video format. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/53494/PoliteMail/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)