Average Ratings

1 Review
  • 3 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Abacus Group
  • www.abacusgroup.com
  • Founded 1984
  • United States

About Abacus Cloud

Hosted PBX, SIP Trunks, Unified Communications, Video-conferencing. Abacus Group implements private, public and hybrid telecommunications clouds. VoIP Readiness Assessments.


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Abacus Cloud Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center
  • Billing for Data
  • Billing for Voice
  • Call Monitoring
  • Chargeback Tracking
  • Contract Negotiation
  • Fixed Line Compatibility
  • Internal Cost Allocation
  • Mobile Line Compatibility
  • Usage Reporting
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Abacus Cloud Reviews Recently Reviewed!

Stable Product, but slow on upgrades & rollout on new features.

Oct 05, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Product is very intuitive and easy to navigate in and around. Steps of moving around in the program are logical.

Cons: Rolled out beta for Quickbooks, but was never able to make work. When connected with support they said "stop using beta and don't worry". Now I see they have in the last few week rolled out the non-beta for Quickbooks, but I left after issues and errors about 2 months ago so haven't evaluated.