# Abacus Cloud Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Abacus Cloud Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/53608/Abacus-Cloud/alternatives --- # Abacus Cloud Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Abacus Cloud ## What is Abacus Cloud? Hosted PBX, SIP Trunks, Unified Communications, Video-conferencing. Abacus Group implements private, public and hybrid telecommunications clouds. VoIP Readiness Assessments. ## What is Abacus Cloud used for? [Call Center](https://www.capterra.com/call-center-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Abacus Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.abacusgroup.com&name=Abacus Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Abacus Cloud 3.0 (1) VS. [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $25 Flat Rate, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.8 (855) Value For Money 4.0 (1) Value For Money 4.5 (767) Customer Service 4.0 (1) Customer Service 4.6 (786) ## Abacus Cloud alternatives Highest Rated [4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID Identify the number and contact information of a caller before answering the phone Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Scripting Provide agents with a typical response for common call subject matter Abacus Cloud 11 features System alerts about the need to escalate an issue or request Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Provide agents with a typical response for common call subject matter Identify the number and contact information of a caller before answering the phone Manage, organize, and store contact information Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response System calls multiple numbers at once and connects the agent to the first number that answers Monitor wait time and abandonment for incoming requests that have not been routed View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. Features 3.0 (1) 3.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Free Trial Basic $25.00 Flat Rate,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 3.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Attorney ### "Stable Product, but slow on upgrades & rollout on new features." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 October 5, 2017 Pros Product is very intuitive and easy to navigate in and around. Steps of moving around in the program are logical. Cons Rolled out beta for Quickbooks, but was never able to make work. When connected with support they said "stop using beta and don't worry". Now I see they have in the last few week rolled out the non-beta for Quickbooks, but I left after issues and errors about 2 months ago so haven't evaluated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)