Basic
- Not available
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Pros
The system is relatively inexpensive, and there are many ways to customize the program to your particular needs. Fairly intuitive, and easy to teach others how to use.
Well worth the investment for a all in one system for PM and EHR systems.
Cons
The customer service has gone from bad to worse. The hold times when calling in are ridiculous only to be transferred to a voice mail.
Poor customer service, technical support personnel who don’t know their jobs - thousands of dollars a year in sopport costs with horrible support.
"No customer support what so ever."
Overall: I can't stress enough how poor the customer service is. I would not recommend this system to anyone in Ophthalmology based on our experiences with customer service.
Pros: User Friendly and easy to train. Claims work list makes it easy to see if there is a problem with a specific insurance carriers.
Cons: The customer service has gone from bad to worse. The hold times when calling in are ridiculous only to be transferred to a voice mail. Also, if you email customer service support and are lucky enough to get a response back, it's usually a question about your question which only prolongs the issue you are having.
"Worst Customer Support Ever"
Overall: Go with a quality software with competent support staff
Pros: Simplistic, fairly inexpensive to purchase, but training and support from corporate personnel is horrible
Cons: Poor customer service, technical support personnel who don’t know their jobs - thousands of dollars a year in sopport costs with horrible support