# Page 2 | Sightview Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Sightview the right Optometry solution for you? Explore 193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/5411/ManagementPlus/reviews --- Sightview 4 (193) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Sightview ## Showing most helpful reviews Showing 26-50 of 193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BY Bethany Y. Administrator Medical Practice Used the software for: Less than 6 months ### "Minimal support after contract signed" October 15, 2016 3.0 1st of all we want with this software due tot capability to integrate directly to what seemed like a quality EHR system. The billing features would only be further enhanced once we could implement EHR down the road, however we purchased this program to use only for billing initially. We were sold on the "lcustomer service calls answered live 98% of the time". The reality was about the exact opposite. We can call numerous times in a day, either going straight to voicemail, or holding for 20 minutes then a voicemail and never recieve a call back & rarely within the same day, so we just keep calling. Further, our issues never seem to be a high priority to them, even when they feel URGENT to us. The week we implemented our contract, we were assigned a trainer, and received emails stating she was out of the office for the next 3 weeks with limited phone and email access. Nice start, huh!? & they had new phone sysytem so we also couldn't get customer service to answer the phone. We called our sales rep, and he was out to. We called and emailed other trainers, similar replies, out for weeks. Bottom line, M-plus took on to much, to soon and was not & &/ still not prepared, staffed & capable of servicing and training new customers. We have been with them now for going on 10 months with severe program issues due to lack of training and information. We schedule a training and they want to reschedule. They want to do everything on a recorded webinar when we need direct training & specific directions. There are significant shortcomings we are still coming across. Granted they have customers of 16 years who are happy but right now they are not capable of helping new customers. They are not personable & don't make their customers feel like their business really matters. In attending a recent users group meeting, there was nothing of special note to make us feel warm & fuzzy about being a part of their program. After all the problems we have had, even the CEO said "let me know if you need anything" but didn't really respond much when I indicated they completely missed many sales opportunities by not taking care of us from day one! (As it had been our intention to go EHR by year end) Pros No up front cost, you pay monthly for the program. You can create about any report, once you learn to think like their program. Billing, EHR & Optical & batch eligibility. You don't pay extra for customer support Cons You can't get live customer support as they promise. You do ALL the set up on your own (something other/older customers told me they didn't have to do, but apparently now new customers, or at least we did) The used a excel of patients & insurances & uploaded the bare basics. All the set up of insurances and clearing houses even the specifics of many of the loop and segments have fallen upon us to know & work through... again a very difficult, painful & unncessary process. Even when we are told how/what to enter, it has been inconsistent & had to be changed multiple times & as of this week, a program change now renders it ALL to be reprogrammed yet again... not by them, but now I have to go back to every single insurance & make changes to avoid denials... Review Source TO Thomas O. Used the software for: ### "" October 16, 2013 5.0 We are a multi-specialty group that had been using iO Practiceware for almost three years. I was initially apprehensive, mainly because of stories I had heard of much decreased productivity after adopting EMRs. I have been thrilled to find that the opposite is true. In fact, by the third day after implementation, I was able to see a full load of patients with only a thirty minute lag. However, I do believe this success is entirely system-dependent. I ran into a physician that had used iO Practiceware in our office and then moved out of state to a practice that used another EMR (one which claims to have the highest number of installations in ophthalmology). He was extremely frustrated because after six months, it was still taking him twice as long to enter patient data. The drop down menus he was using in his EMR were very cumbersome. iO Practiceware, on the other hand, uses a touchscreen system which is lightning quick and simple to use. At this point, I feel it would be most instructive to list the attributes of iO Practiceware that make it so efficient to use: 1. The system is well thought-out and organized. There is an alert button which allows important "notes to self" to be placed on a separate screen. For example, I use a treat and extend protocol on exudative macular degeneration patients. I have a note in this section indicating the current treatment interval for a given patient. This alert screen can be accessed with a push of a button from any other screen. This precludes the need to flip back to previous visits to find a note indicating a patient's treatment interval. 2. There is a highlights screen which is very well organized. It lists the previous procedures and surgeries done on a patient. The previous retinal drawing is also shown. From this screen, a chronological list of previous visions and pressures can be accessed by touching the current vision or pressure on that screen. The font size used on this screen is very large so that information can be seen at a glance from even 5 feet away. 3. A separate interpretation and report for testing such as OCT or FA can be accessed at any time. Also op notes for lasers can be accessed at any time. 4. Referral letters are easy to generate and an updated list of physician phone numbers are in the system. The letters are sent by a simple push of a button. 5. The system is easily customizable. A computer savvy person can add treatment templates in a matter of minutes without having to hire an expensive programmer. 6. The monthly maintenance agreement cost was very reasonable when compared to other systems we looked at. 7. Service is very personalized in that we are usually able to work with the same person on an ongoing basis. 8. Information is stored on an on-site server rather than in the cloud. This has many advantages in terms of speed of information access. There is virtually no lag when images are retrieved. 9. Documentation of patient information is extremely thorough. All bases are covered. In fact, a practice consultant that does practice self-audits remarked that this was the best system she had encountered so far in terms of documentation. In summary we have been very happy with iO Practiceware. It has increased my efficiency by 10 to 15 percent over paper charts. Also, documentation is a hundred percent better than patient charts. Review Source MG Mary G. owner Used the software for: 2+ years ### "Great customer service. Great tech support. Great training. Great system. Value based." May 24, 2017 5.0 Pros The system does what I need it to do when I need it to do it. It's fast, efficient, precise, customizable and the tech support has been just as responsive. Unlike other EHR/EMR systems I researched, MVE worked with me on cost and let me add modules as I realized I needed them. The big companies have a set price for a set system (all or nothing out the door). I have now purchased almost every module that MVE offers and because I was allowed to experience each module separately I gained the skills and confidence to drive this system efficiently. I am just now beginning to appreciate the agility and resilience of the MVE programs. The onboarding team (your trainers) are the best in the business, as far as my staff and I are concerned. We call, they answer. I'm not giving up our trainer's name because he is the best of the best. He actually can work this system to its max and makes learning fun and simple. He remotes into our system and not only demonstrates the modules but makes us repeat the scenarios while he is logged in. He let's me show him all the damage I've done with the "customizer" button. And the best part - after hitting all the wrong buttons, deleting essential programs, and creating chaos in the name of "just because I can", the MVE team steps in and restores order and functionality; usually within a couple of hours depending on what time we call/email. MVE has the best video tutorials out there in addition to the live help. Cons "Gigo" garbage in - garbage out. If you don't take time and really learn how to manipulate MVE you will be dissatisfied. Thinking that you are going to buy this and it will magically read your mind will lead to big unhappiness. Like any AI (it will give back what you put in). Review Source NM Nalin M. Medical Practice Used the software for: ### "iO Practiceware: why I love the system overall" January 31, 2015 4.5 Pros First of all, I must preface my comments by the fact that I am a solo practitioner, Retina practice only, seeing roughly 30 to 40 patient encounters a day. In an attempt to be objective about the various offer, I separate software itself from connectivity issues, as well as the overall frustrations with the need for EMR, PQRS, and MU governmental regulations, which already cast negative cloud over the entire EMR implementation process. What enticed me about this product was the touchscreen interface, in addition to endorsement by a large retina group we know. We also decided to go for a cloud-based EMR rather than in-office servers. Most importantly, we prepared for implementation for three months prior to the same, per the recommendations of iO. I believe that if your implementation is rushed with any EMR system, there will be issues that will be difficult to resolve instantaneously. Having said this, from the time of implementation, it took us only several weeks before I was up to my regular patient load without a scribe! After synchronizing our billing department and its processes with iO, billing has been more efficient than pre-EMR; payments have been faster as well. Of note, we implemented in September 2014 before the last-minute rush; we had started preparing from July 2014 for implementation. Although we started with templates from another practice, which were quite comprehensive, I've been able to tailor the templates myself over the last several months, which makes patient assessment/plan summaries more efficient. Cons There are a good number of steps needed from seeing the patients to check out. If I look at this objectively, however, most of these have to do with PQRS/PQR I and MU requirements. I'm able to make this more efficient by rearranging the button/templates, which can be done quite easily. Initially, support had been sparse. Recently, I am able to speak with an individual, as is my office staff, in a reasonably efficient manner. There have been issues with dropped connectivity on occasion. We are troubleshooting the same with iO; however, we are cloud-based, and I am here in the Midwest. This does not appear to be as much of issue with the software, as it is with cloud-based connectivity; nevertheless, I would choose cloud-based over server-based in an office any time, as updates are done overnight. The company is constantly updating their software. The company does respond to requests regarding software updates/modifications, and the speed of this is improving. Review Source GR Gloria R. Prior Atuhorization Medical Practice Used the software for: 2+ years ### "Highly Reccomend" March 11, 2024 5.0 Pros Makes patient scheduling more efficient Quick access to patient information and medical records Storing old medical records from other physician offices is helpful User friendly The ability to customize software for different departments of office Cons I do not have any imedicware complaints at this time Review Source Matthew L. Optical Manager Used the software for: 2+ years ### "Great product. Always evolving for the better. Excellent, responsive customer service." February 6, 2018 5.0 It's our lifeline. We'd be lost without it. Pros they have an annual Users Group meeting that is invaluable (and fun). The EHR visit design tool is intuitive and powerful. You get to know each real human working their tech support. They are all helpful and knowledgeable. I don't know the actual number but I would bet the average job retention to be in the 6-10 year range. Cons Any large and complex software can develop bugs. As many practices have customized the product to their own needs those bugs can manifest themselves in different ways. this can make it frustrating for the end user as well as the development team. However, they are relentless in the pursuit of perfection Review Source TR Tonya R. Operations Manager Medical Practice Used the software for: 2+ years ### "Continue to struggle with getting support in a timely manner " November 12, 2018 2.0 I would NOT recommend this product simply due to the lack of support when issues arise. We input HIGH priority tickets and don't hear anything back for weeks or months. The turnover in staff causes their support to be inexperienced because they are still so new and being trained. Pros The program has many great features, and possibilities. Integration with Frames Data is quite helpful. Cons Anytime a new version is released, it breaks other features and we cannot get timely support to get our issues fixed. When we need a feature fixed or added, it takes months to resolve, if it ever gets resolved. We are being told there is no one to help us set up new reports or train us on the Reporting Tool, as all of their staff that built the program have left the company. We have not been able to get the requested information to integrate with Epic, despite multiple requests over 12+ months. Review Source GL Gerry L. Optometrists Medical Practice Used the software for: 2+ years ### "Great Full Set of Features, Powerful communication tools for patient contact (text, call, email) but less than ideal support." May 9, 2017 4.0 Certain support people are really good, training videos very good, but some support needs to be improved badly. The thing is, read the reviews and most company's support is pretty awful. Pros Can run in the cloud or run on your own server. What we do is run our own cloud and use Remote Desktop to access the program on our own MS Server. This is tremendous and powerfully flexible option that few PMS systems allow. The inventory is great, the reports are fine. Overall more good than bad. Great integration with all pre-test instruments. Cons The time to open the scheduler is frustrating!!!!!! This is the weakest point. I also wish the product was written on the Postgre SQL or the MYSQL database. as the MS-SQL they use is only OK. Also the hidden cost of it (free till 10,000 records I think) and the speed of it leaves something to be desired. Review Source RL Ryan L. Owner Medical Practice Used the software for: 1-2 years ### "MVE is NOT for Mac Users" October 8, 2018 2.0 Pros In theory it seems to be easier to use than most other vision software programs. Customer Support is mostly there. Cons If you are a Mac user than it sucks. I do not know why they would not make this compatible with Apple computers, who is still using a PC?! If you are adamant about using a Mac than Parallels (Boot Camp) is a must as it will allow you to switch between Mac and Microsoft instead of using the Microsoft Remote Desktop App. This Remote Desktop is constantly lagging and crashing. If you are using a Mac and you want to do an eye exams quickly or checking someone out efficiently than this probably isn't for you. If MVE would make a Mac version by someone other than a doctor rather someone who knows user friendly capabilities than you wouldn't hear a peep out of me. Customer Support is there but they take a very long time to fix anything. Review Source TS Taylor S. Ophthalmologist Medical Practice Used the software for: 1-2 years ### "Don't go with IMedicWare " May 15, 2020 1.0 Terrible! See above Pros The software is good. The customer support and Cloud is absolutely terrible! The company does not care if your Cloud/EMR goes down. In January and February of 2020, my clinic was dramatically crippled with this issue. IMW team would just blew it off and did not want to address the issues. I have been battling them since then, and I refused to pay those two months invoices for break of contract. It cost me thousands of dollars to recover in clinic staff costs and delays. Now they say they will shut off all support to me. You can do better with any other EMR. DON'T GO WITH IMW !!! Cons The customer service and cloud connectivity. See above Review Source SC Selene C. Office Manager Used the software for: 2+ years ### "Inexpensive PM system, but you get what you pay for." April 14, 2018 4.0 Pros The system is relatively inexpensive, and there are many ways to customize the program to your particular needs. Fairly intuitive, and easy to teach others how to use. Cons Too simplistic (for instance, lacks email or messaging within software, so we're unable to communicate in a HIPAA-compliant manner). Ability to run detailed reports is disappointing, as you can't combine different "sections" of the system, such as patient demographics and EHR visits. Requests for help are sometimes answered in minutes, or not at all, requiring multiple attempts to get a resolution. In the end, if you don't have high expectations, and aren't looking for cutting-edge technology, M+ might suit your needs. Review Source GB Gina B. Administrator Medical Practice Used the software for: 2+ years ### "My best friend....iMedicWare" March 10, 2015 4.5 Pros iMedicWare is user-friendly software. Staff found it easy to learn. The software takes the patient from the phone call to optical and out the door with ease. It was amazing to me how all of the doctors, both with computer experienced and not picked up on the EHR and just loved it. So if I would sum up what I loved the best about the product from an Administrators view, I'd say the ease of use. And the vendor? The vendor was right there by my side thru it all - the support I received was amazing. Through the years I've gotten to know the group very well. They listen to my ideas and ask for opinions to always improve and/or make the system even better in this ever changing healthcare world we live in, and that is invaluable! Cons It's not that I don't like the CL inventory/flow portion of the software, but we don't use it. We found that it was more work to keep up with it. We don't use the Optical portion of the software, so I can't comment on that for we use a management company for our optical. Review Source NL Neil L. COO Medical Practice Used the software for: 2+ years ### "Review of iDoc software" March 31, 2015 5.0 Pros As the President of a medical billing company specializing in Ophthalmology, I had the opportunity to demo all of the recommended EMR and practice management systems available in the market today. We ultimately selected iMedicWare based on the ease of transition from our legacy system, competitive pricing, and customer responsiveness/service level. After using the system for over 2 years, iMedicWare has exceeded our expectations. Because of iMedicWare, our productivity has increased significantly with fewer staff members. From a management perspective, the system allows us to clearly track among other things, days in AR and physician productivity, which are key indicators in our business. The support team at iMedicWare has been instrumental in easing our transition to the new system and providing individualized support to address practice or physician specific concerns. Cons The standard reporting function could be more robust, although customer support is very helpful with custom reporting. Review Source MC Mark C. Used the software for: ### "" June 1, 2013 5.0 Our practice, the Retina Consultants of Southern Colorado, implemented the EMR in January of 2012. We extensively reviewed all available software and toured different offices to observe first hand how the different systems functioned. Our goal was to find an EMR that was easy for the physician and staff to use, accurate, and efficient. We chose IO Practiceware. Implementation was streamlined and very well organized on the part of iO. We found the software to be intuitive and easy to learn. We reduced our clinic volume to 50% for two weeks, but at the end of two weeks we were back to full capacity. Entering data via the touch screen has several advantages. It enables the physician to record findings during the exam quickly and efficiently without requiring the use of a scribe. This improves accuracy and avoids an increase in overhead by requiring a scribe for all patient visits. The screens are customizable which enable practices of different specialties to tailor the software and meet their individual needs. Referral letters are easy to generate and the billing is automatic. Customer support has been excellent. After using IO Practiceware for 18 months I have found that my clinic volume has increase 20%, unheard of after implementation of an EMR; the accuracy of my medical records are much improved compared to the paper chart; at the end of the day, I am confident that my records are complete, accurate, letters have been generated, and my billing is done; my clinics are much easier to run. I am able to quickly review previous findings and impressions, enter the current information, and complete the EMR all in less time than it took me using paper charts. The implementation of IO Practiceware has made work more enjoyable and less stressful. I would strongly recommend IO Practiceware for any ophthalmology practice considering a new EMR! Review Source JF Julie F. Optometrist Mental Health Care Used the software for: 2+ years ### "Worst EHR system for optometrists" August 11, 2020 1.0 Use to be okay (never good or great), but now it’s terrible. Untrustworthy. Something you never want when they are dealing with patients personal information. Pros Calendar... being able to view a week at a time. Cons You constantly get knocked off. It’s slow. Since November 2019 when they shut everything down for multiple days and only said their was a potential hacker it has really gone downhill. The customer support is nonexistent. Review Source GS Gregory S. Owner Real Estate Used the software for: 2+ years ### "Maintenance Scheduling & PM" March 12, 2020 5.0 Improved equipment uptime. Inventory control and automating the assignments for the service staff. Pros Scheduling and providing regular preventive manitenance is critical to a successful organization. We were able to improve our uptime as a direct result of this package. Cons We did not use it as fully as we could have in the beginning. Of note, it has an inventory purchasing program that was not originally used. Review Source KK Kian K. Physician Medical Practice Used the software for: 2+ years ### "Poor customer support and service" September 8, 2022 1.0 I have been trying to contact someone in the finance department for 6 months and have sat on hold for over 4 hours and still no assistance. No one calls back. Pros Poor customer support. I have spent hours trying to get assistance. Cons Poor customer support. I have spent hours trying to get assistance Review Source RH Richard H. Administrator Hospital & Health Care Used the software for: 2+ years ### "What is the future of this product?" July 10, 2020 3.0 Overall, the product has been good but customer support has gone downhill quite a bit over the last couple of years. Pros The program is fairly easy to use and easy to train your staff. Some customization is available to meet physician needs. Cons Updates don't always seem to keep up with the industry standards of other software programs similar in nature. Review Source KY Kathy Y. Administrator Hospital & Health Care Used the software for: 2+ years ### "Extremely easy to use. Very user Friendly." April 3, 2018 5.0 EASE of use. Training quick and easy. Pros Customizable for EHR and very user friendly. Have worked with this program since 2003 and would not change our system. They are always making upgrade to make the system better. Developers listen to the users to add functions on the system. Cons The changes to the ownership has been tough. This was like a family in the support that we have used and got to know. Now they are becoming more corporate. This is a great group why change something that has been so good for so long. Review Source JB Josefina B. manager Medical Practice Used the software for: 1-2 years ### "Our day to day" November 24, 2020 5.0 We love MVE, it's made our life much easier since we switched over. Pros This actually helps us so much by loading doctor information and profiles for patients right away, we have figured out ways to have the reports come out correctly and with all the information we need. as well as hiding information from staff that does not need to know. Cons customer service isn't the easiest to get a hold of. sometimes it's hard to express our medical concerns to the tech guys there. Review Source RR Riina R. optometric assistant Medical Practice Used the software for: 6-12 months ### "Professional, Intuitive Software" May 25, 2019 5.0 Pros At the optical where I work, we recently upgraded to a new billing/clinic software called MVE. I think this program makes the program we used to use look like the kiddie table of optometric computer software. It's easy to use, making medical billing 100x easier for staff. The exam script looks professional, and we can even add our logo to anything we print out! It's amazing. I love this software. It makes our jobs so much easier! Cons I do wish we had more education available about updates when they happen. Any software is going to have a few bugs but overall, I cannot complain much. Review Source KL Kenneth L. Doctor Medical Practice Used the software for: 1-2 years ### "Simply the Best EMR I have used for Ophthalmology" July 22, 2015 5.0 Pros The program itself is intuitive and user-friendly. The coding engine is extremely powerful. As a Neuro-ophthalmologist, I need a simple and quick way to document an arduous motility and alignment exam, and can also be easily accessed from prior visits and imported. Integrity EMR provides that ease of documentation in an intuitive interface. When a note is printed or a letter is generated for a referring physician, the printout is organized beautifully and reads like an Ophthalmology note is intended to be read. Integriview contains all imaging (HVF, OCT, FA, photos, etc) in a single location and is available with a single click of a button. In summary, Integrity EMR is the best EMR I have used for Ophthalmology. Cons Perhaps not an inherent weakness of the product itself, but when our servers are slow or the internet is down, the luxury and efficiencies of this EMR are lost. There is not a way to work "offline" and I must resort to using the ancient form of documentation called pen and paper. Review Source AA Alisha A. Owner - Optometrist Medical Practice Used the software for: 1-2 years ### "Easy to use with many great features" May 12, 2017 4.0 Easy and clean program to work with. Easy for new staff to learn. They are always improving their features. Overall very good. I heavily researched all the programs available and this was bar far the best. Pros Orders module makes it easy to place orders. Exam module is quick to navigate and flows well through out an exam. Support is normally good at getting back to you. Easier if you use their Live Chat feature. Love the time clock feature for staff to clock in and out. Messages module works well to leave notes for other staff/doctors (but it isn't an instant messenger system) Cons Reporting Portal - loads slowly. Would like better metrics reporting such as gross revenue per patient etc (metrics from the Management & Business Academy report). Calendar takes a long time to load, but when loaded, it works fine. Calendar only shows 5 doctors at a time, have to use the drop down menu to show the other doctors each time you open the calendar. (We have up to 7 or 8 schedules that we need to see simultaneously). Review Source RF Renee F. CPC/Billing Medical Practice Used the software for: 1-2 years ### "No customer support what so ever." January 24, 2019 3.0 I can't stress enough how poor the customer service is. I would not recommend this system to anyone in Ophthalmology based on our experiences with customer service. Pros User Friendly and easy to train. Claims work list makes it easy to see if there is a problem with a specific insurance carriers. Cons The customer service has gone from bad to worse. The hold times when calling in are ridiculous only to be transferred to a voice mail. Also, if you email customer service support and are lucky enough to get a response back, it's usually a question about your question which only prolongs the issue you are having. Review Source SS Steven S. Optometrist / Owner Medical Practice Used the software for: 2+ years ### "Best EMR for eye care" May 19, 2017 5.0 I bought this software in 2009 and have never considered changing. Pros Easy to customize, they are always pro-active about updating the software, there's a lot of functionality and integration with equipment. Compared to other optometry EMRs this is by far the easiest to use. Cons It used to be hard to get a hold of technical support but it's a lot better now. I think they hired a lot of new support people. Also the support is local. Review Source Similar Products Featured