# Page 3 | Sightview Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Sightview the right Optometry solution for you? Explore 193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/5411/ManagementPlus/reviews --- Sightview 4 (193) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Sightview ## Showing most helpful reviews Showing 51-75 of 193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Joanna C. Used the software for: ### "" June 12, 2013 5.0 Our practice is a two-location, five-physician operation with a strong focus on refractive surgery. Our combined patient volume is 150-200 visits daily. While we were ready for the patient care benefits that we knew we could gain through EHR much sooner - we did not make our final selection until 2010. Our physicians selected Medflow as this was a platform designed specifically to meet the need of ophthalmic care. We paid specific attention to the user friendliness as well as customization (or lack of over-customization that can really become the Achilles heel of any EHR) of the system, thinking ahead and hoping not to have to require professional IT support at every upgrade to make the system update across all templates. Medflow fits those characteristics. We instantly took to the wonderful, single screen exam as well as refractive module that is utilized the most by our refractive surgeons for pre-, intra- and post-operative care. One of the main deciding factors was imaging integration - we love having DICOM in place that allows for error-free application of digital images - such as OCTs, Visual Fields, Corneal Topographies - directly into the EHR. Many other EHR systems require third party devices to accomplish the same thing. Our doctors and technicians enjoy using Medflow in daily patient care, and electronic charting has become the second nature for them. It is important to mention that Medflow integrated seamlessly with our Allscripts PM system, as well as patient portal via Vision Connect (that bridges both EPM and EHR). Highly recommend considering Medflow for any practice of ophthalmology! Review Source MJ Melissa J. Insurance Specialist Medical Practice Used the software for: 2+ years ### "Great way to keep EMR's" March 8, 2018 4.0 Pros Very user-friendly. I can search through a patient's account for intake papers, medical records, or doctor correspondence easily. Cons I wish you could add pop-up notes to patient's accounts to alert users of important info right off the bat. I also think uploaded documents should have the person's name that uploaded them. It also freezes and kicks me out sometimes. Review Source DF Duncan F. Used the software for: ### "" October 29, 2013 5.0 I walked into a practice that already had iO Practiceware implemented, having come from a practice that was not using EHR. Seeing iO in use while applying for this job was one of the main reasons I joined my current practice. The ease of use and data input make it fast and efficient. While one patient is being worked up, I can preview their file and see who else is waiting to be seen. It really helps me keep track of my day. Their tech support team was very responsive. I recently wanted to implement a button that generated an H&P for all of my upcoming surgeries. One of their technicians has personally kept up with my request and seen it through. Needless to say, I can easily prepare my pre-op notes with a push of a button at this point. Another benefit compared to paper charts is one that we would rarely have had the benefit of at my old practice. If a call comes in at night about a patient, I can pull up any record from home with no trouble and find out all the details I need. Technicians aren't running around the office constantly looking for someone's misplaced chart. If a chart goes to a satellite clinic, I don't have to wait an hour for someone to drive it back to our main clinic. Needless to say, there are a lot of naysayers about EHRs, but with iO, I find that the interface and data availability is extremely user friendly and easy to work with. Admittedly, this review comes from someone that is fresh out of fellowship, but if you are looking to pick a good EHR to work with, I found learning the process extremely easy with iO. Review Source VR Verified Reviewer Markeitng Director Medical Practice Used the software for: Less than 6 months ### "the 1980's called and they want their software program back!" August 12, 2019 1.0 painfully slow implementation. Slow software. Bugs and problems every day. Had to switch to a new EHR after 30 days. Pros It's a barely functional EHR that does the bare minimum Cons Where do I start...terribly implementation and support. No customization. It is not a "cloud based" software -- it is a windows program and only works with windows devices - not mac, iPhone or iPad. Super slow. Seriously looks like a software program from 1980's. Review Source VD Vance D. Administrator Medical Practice Used the software for: 2+ years ### "Worst Customer Support Ever" October 20, 2018 1.0 Go with a quality software with competent support staff Pros Simplistic, fairly inexpensive to purchase, but training and support from corporate personnel is horrible Cons Poor customer service, technical support personnel who don’t know their jobs - thousands of dollars a year in sopport costs with horrible support Review Source MW Melissa W. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "My Vision Express is probably the worst" April 19, 2019 3.0 Pros My Vision Express was fairly affordable, had a lot of features that we were never able to fully utilize Cons Constant glitches in the system, Not user friendly at all Review Source KY Kathy Y. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Great product!" March 1, 2017 5.0 We have been on this system since 2000. Each year the company is working to make the software easier to use and more useful. They strive to meet excellence in their product. Well worth the investment. Pros Ease of use and different uses for all the integration pieces. Cons Update can sometimes be tricky. Review Source SM Shelley M. Office Manager Medical Practice Used the software for: Less than 6 months ### "Long time client, but don't feel like one" October 7, 2016 4.0 We have been a client of M+ for 14 yrs starting with PM. Added on EHR in 2011 and have recommended it to several practices that have signed on since. Even before the purchase of M+ by Eli Global, we have felt we don't always receive great customer service or support. If we complain loudly enough, we sometimes get partial results. In other words, the client must always ask for improvements, updates in versions, etc. M+ does not reach out to us, ever, to see how we are doing, if we are up to date, if we know about new features, etc. When I asked for an enhancement request to the tome clock over a year ago, I was told that unless a majority of clients asked for the same enhancement, it wouldn't be approved! That's the response to a long time client. Wonder if new clients get better service? Pros Ophthalmology specific, assistance with compliance, education at user group meeting yearly if you attend. Cons Very difficult to reach tech support by phone. Also, everything costs more money, even added ICD 10 codes required by government. Review Source VT Victor T. Doctor Medical Practice Used the software for: 2+ years ### "Good product but very poor support and service." January 5, 2016 2.5 Pros The EMR has all the information needed for complete exams as well as specialty exams. Interface is busy but once you get used to it, it is very easy to navigate. Cons Awful customer service and support. The last update that was issued on December 8th had an unknown interface change with our GE billing software. On January 5th, we still have not been able to submit claims due to MedFlow's error. GE never requested any changes to the billing interface. MedFlow seems nonchalant about this problem, a problem that has prevented us from submitting claims for over 3 weeks now! Review Source Katrina H. Practice Administrator Used the software for: ### "Management Plus - best PM/EHR Product available" August 27, 2015 5.0 We have been using Management Plus since 2012 and have been extremely satisfied with our decision to purchase their complete system. Pros: User Friendly, budget conscious, complete PM, Optical & EHR integrated software, FANTASTIC customer service (located in the USA) and totally customizable to your practice. You don't have to wait until all customers want to change or add something to the EHR template. You can do it anytime. Not just fixed reports...You can customize your own reports which give you lots of flexibility when owners/doctors request specialized reports. We currently use IRIS Registry and have received all incentives through Meaningful Use Stage 2. Management Plus has integrated successfully and we do not have to report manually on CQMs or PQRS anymore. Cons: None come to mind Review Source DT Danyel T. office manager Medical Practice Used the software for: 1-2 years ### "danyel" March 12, 2019 3.0 Pros the customer service is prompt at getting back to you Cons its not very up to date with the rest of hr sofwares Review Source OP Olivia P. Tech Used the software for: 2+ years ### "All in one optometrist tool" March 24, 2018 4.0 Pros I like that basically everything you need - scheduling, chart notes, billing, etc. - is included in one program. Cons Since everything is all included - scheduling, chart notes, billing - if there was ever a problem with the program, or if we were waiting on an update, it felt like our hands were tied and we couldn't do much of anything. Review Source HJ Heather J. Clinic Manager, Sugery Coordinator Used the software for: 1-2 years ### "User conference" October 6, 2016 5.0 Learned so much at the user conference regarding the features, options, and customization to meet your office/practices specific needs and preferences. So many resources and support available to help make it work for you. Pros Flexibility, customization Cons Lots to learn, which takes time, but worth the time. Review Source RL Robert L. Used the software for: ### "" May 29, 2013 5.0 Our practice has 14 locations, a LASIK Suite, and a surgery center which is AAAHC accredited. We have a high volume of cataract practice and see approximately 350 patients a day in our rural clinical setting. We have been using Medflow EHR going on four years now. We were the first Ophthalmology practice in the country to meet meaningful use. I have found Medflow to be reactive and proactive to our needs, and the full screen exam very user friendly. We are on the newest version of Medflow. Implementation was a seamless event in our practice and was basically a celebration of all the hard work we put into it on the front end when we were getting the product ready for use. After a full week, we were back to seeing a full patient load. Many of the providers took themselves live prior to our actual go live date. They did that because it was easy for them to do so. We also use Medflow in the surgery center which has been an extremely nice tool for the staff. I have and would recommend Medflow of colleagues. I know that Medflow currently has the most providers who attested for meaningful use. That statement speaks volumes of what they have accomplished. We'd never go back to paper. Review Source AMG Ann Marie G. Administrator Medical Practice Used the software for: 2+ years ### "Excellent Ophthalmology All-In-One!" March 12, 2015 5.0 Pros It has an excellent medical workflow for Ophthalmologists and Optometrists. Glaucoma and Retina flow sheets, Image import and interpretation, auto billing from the exam flow, contact lens fitting and trial lens recording, integration with scheduling module. It also has excellent Meaningful Use reporting. It's easy to convert from paper to EMR with iMedicWare. The staff adapts easily. Cons I would like optical Module to bill directly to VSP. Review Source JH Jeff H. Doctor Medical Practice Used the software for: 2+ years ### "4+ Year Experienced User in Busy Cataract Practice" July 16, 2015 5.0 Pros I love the cloud based platform of this product, especially since we have more than one site in which we see patients. We always have access to the patient's data, including when I'm on call. It also eliminates the need for EMR server maintenance. Cons I always look forward to the new features and updates. I'd like to see this more often but I know there are the meaningful use requirements that consume much of the development time. Review Source AB Andrew B. Used the software for: ### "" October 29, 2013 4.5 We are at multi-physician group with a high volume clinic and a large optometry referral base that is the lifeblood of our clinic. We were looking for an EMR system that would be intuitive and organized so that a large amount of information about the patient could be accessed quickly and efficiently by the doctor. We also wanted that information to be able to be inputed quickly so clinic flow would not lag but would still allow us time to look the patient in the eye as much as possible and not look at a computer screen. We used paper charts prior to the EMR conversion and have been converting over in a stepwise fashion, using particular patients in order to learn and optimize the system for different types of patient visits. We have been able to efficiently integrate the EMR into the clinic without affecting patient flow due to the efficiencies built into Integrity. Integrity helps with tracking vision, IOP, and refractions over time with easy-to-access summaries. The staff was able to pick up the use very quickly and we have been very impressed with its functionality. Review Source TG Todd G. Doctor Medical Practice Used the software for: 1-2 years ### "Integrity Failed to Meet Expectations" July 29, 2015 1.0 Pros Not much positive to say. Cloud based, but some reliability issues. Cons The Flexibility and Interface is very limited. The is no way to do cataract or refractive surgery planning. These capabilities were promised, but still not have been implemented- missing promised dates multiple times. The medication management/prescribing software is very bad. They acknowledge this but are locked into a third party system (Dr. First) and cannot change it. There are many run- time errors that occur. Image management is limited. Review Source Katrina H. Practice Administrator Used the software for: ### "Management Plus - The right choice!" March 10, 2014 4.5 Pros Management Plus is a fully-customizable EHR system. Most companies do not let the individual office make changes to their EHR. They have one EHR system for all users. Management Plus allows their users to customize the EHR to fit the users' individual offices. Their customer service is excellent and located in the United States. They also have Practice Management, Electronic Health Records, Electronic Prescribing, Patient Portal, and an Optical Module. You don't have to go to other software companies to purchase these items. Cons It would be great if they had a manual for using their product. It's not that I dislike that they don't have one, but it would be nice to be able to see what all the product will do for you as you have time to look through a manual. Review Source Katrina H. Practice Administrator Used the software for: ### "Management Plus - The right choice!" March 10, 2014 4.5 Pros Management Plus is a fully-customizable EHR system. Most companies do not let the individual office make changes to their EHR. They have one EHR system for all users. Management Plus allows their users to customize the EHR to fit the users' individual offices. Their customer service is excellent and located in the United States. They also have Practice Management, Electronic Health Records, Electronic Prescribing, Patient Portal, and an Optical Module. You don't have to go to other software companies to purchase these items. Cons It would be great if they had a manual for using their product. It's not that I dislike that they don't have one, but it would be nice to be able to see what all the product will do for you as you have time to look through a manual. Review Source SM Shelley M. Office Manager Medical Practice Used the software for: 2+ years ### "Management Plus user for 5 years" October 14, 2015 4.0 Pros We launch electronic health records a few years ago. I appreciated the timely response from the support desk during this process. Cons Lack of communication regarding updates. It seems that if there is an upgrade/update available you must inquire, it will not be communicated to client by M+ Review Source BK Bill K. Medical Practice Used the software for: ### "Practice Administrator " January 15, 2015 1.5 Pros The clinical aspect of the ophthalmology-specific software was good to very good, and the product also incorporates patient scheduling and some billing functionality. Cons The company has not invested into the much-needed technological achieve updates to keep it functional with software updates. Every time they perform an update, whether it's designed to address Meaningful Use or fix a known problem, the software's performance suffers in the most negative and impacting ways. The company has not hired enough support personnel nor have they trained their staff to focus on customer service. We've experienced long hold periods and a frequent lack of followup on open tickets. They point fingers at hardware and other support vendor companies. Review Source AW Alisha W. IT Manager Medical Practice Used the software for: 2+ years ### "Management Plus " October 14, 2015 5.0 Pros They are always willing to help with answering questions. They are quick to respond to emails. Cons It takes a while for the company to address enhancement suggestions and then the suggestions may not get changed. Also they don't inform you that the enhancement was not approved. Review Source CR Charles R. Used the software for: ### "" March 16, 2013 5.0 Our office has been using IO since 2005. We first implemented the practice management system and then followed with the EMR in 2006. Our office has been totally paperless since. I wouldn't think of ever going back or using a different system. The system has simplified so many aspects of the way our practice operates. The are no more files to pull or lose. The system automatically bills for services as they are charted, so there are no lost charges. The system automatically completes the chart so that it is audit proof. It automatically generates letters to referring doctors based on the information charted. The system was designed by ophthalmologists so that charting is very easy. In my experience the time to produce a completed note is less than with paper charting. IO is very helpful in setting up the office and training the staff. We have been receiving our EHR incentive bonus, ERx and PQRI bonuses. IO helped simplify the process. Review Source MG Michael G. Doctor Medical Practice Used the software for: 1-2 years ### "Third time is a charm!" March 3, 2016 4.0 Pros Very well organized like the ophthalmic exam. Easy to navigate to the different sections. Love IntegriView with all the images together. Customer support is quick and ready to answer questions. Transition to ICD-10 was a breeze! Cons I long for a 1 page EMR that has less 'clicking'. Some product improvement developments taking longer than anticipated. Not a lot of customization that we can do on our own. Review Source Similar Products Featured