--- title: "EZFacility Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is EZFacility the right Parks and Recreation solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/54308/EZFacility-Club-Management/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- EZFacility 4.4 (129) [View alternatives](https://www.capterra.com/p/54308/EZFacility-Club-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of EZFacility Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews Theresa I ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We used this for 10 years its a pretty simple lay out and easy to input data into each membership with flexible ways to change memberships if needed“ December 5, 2025 DR David R PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “They claim they have been in business for years and that the software is "cutting edge" yet after I had been told things and PAID for the service I discovered a lot of things were simply not true.“ April 17, 2024 DS Darren S DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Great service, very friendly approach from all staff, a produce that will be used day-to-day and will make a massive difference to our work, a very clear training process focusing on this areas that are importance to your needs.“ April 26, 2023 CZ Cristina Z it specialistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: I used a free trial. “We occasionally encountered an error message if we wanted to edit groups.“ February 27, 2023 LA Linda A Wellness/ Membership Director Health, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “Ez Facility is user friendly; I like the way that the client's profile are set up and i also like the tabs they have on the profile. or the fact that we have to refresh the page so much.“ August 3, 2023 CP Chris P Sports Club ManagerSports, 51 - 200 employeesUsed the software for: More than 2 years. “Can be convoluted and long-winded to set things up at times without much automation.“ June 21, 2022 CP Carl q P Assistant Director Recreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It offers a wide variety of features from OLR, public and private rentals, sport league, practice, rental scheduling, online credit payment processing, membership packages, and now self service. “ August 25, 2022 JB Jensen B Owner, Director of TrainingSports, 2 - 10 employeesUsed the software for: More than 2 years. “This is partially my problem but we just don't use many parts of it. If there was a scaled down version, I would switch to that personally.“ October 18, 2022 ## Showing most helpful reviews Showing 1-25 of 129 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Sean G. Owner Used the software for: Less than 1 year ### "Gyms, Good. Anything Else, NOPE" June 15, 2026 2.0 For our business is didn't work, at all. We experienced 400% improvement on bookings the week we switched platforms. Pros The sales process was amazing. Everything we asked of them they said they can do. The onboarding training was pretty good. Cons Based upon what we were told during the sales process and what the platform could actually do, it was a lot of work arounds and trying to fit a square peg in a round hole. We contacted EzFacility numerous times and customer support is horrible. The biggest disappointment is that when we tied it to our website, scheduling was a nightmare. You had to actually select a plan/program/product, pay for it, then after you have paid is when you can select a date/time. Review Source VR Verified Reviewer owner Used the software for: 1-3 years ### "They are ok but beware of all you get an all the integration cost and fees and perks you need to add" December 8, 2025 2.0 It was ok in the beginning then they got really pushy to the end which is why we left - we merged to a much easier system which allowed our members to auto renew through an app and automaticity fix their membership - ez facility wanted to charge for an app as well - We were gateway and paying to many companies to do one thing so we moved to another much easier and seamless company gym masters who have been absolutely incredible to work with Pros We used this for 10 years its a pretty simple lay out and easy to input data into each membership with flexible ways to change memberships if needed Cons Everything was ala cart - We continued to have increased prices even after being with them for over 10 years - they would adjust but you had to talk to them every year! - they do charge for everything you want extra even when you are a basic small facility like ourselves - We were needing to ingrate the door on top of a high monthly bill we already had with them for the little we did use and there was no way to adjust it - They wanted to charge me 200 extra a month to use authorize.net instead of their payment processing which is why we left - they also wanted to charge me 500 dollars for my client diet to merge to another software! Review Source R Reviewer Director Used the software for: 1-3 years ### "Fitness Worx Gyms" June 20, 2019 4.0 Overall they have been ace! If I ever get an issue it is sorted asap. always getting better and improving their product. Pros The customer service is excellent and they have made huge changes to the platform over the last few months. Cons can be a tad clunky sometimes but they are getting better each month. Review Source R Reviewer Sports Centre Manager Used the software for: Less than 1 year ### "Fantastic service" April 8, 2025 5.0 Extremely positive and supportive services. Pros The range of service provided by the platform Cons Change of financial info stored. Changing members details from DD payments to card payments using 16 digit card number. Alternatives were offered but there were additional costs Review Source R Reviewer Owner Used the software for: 1-3 years ### "EZ FACILITY SOFTWARE RULES !" June 13, 2019 5.0 EZ Facility is like having my own private IT department that’s available ALL DAY LONG. I just can’t physically see my IT team but they always pick up with an incredible happy, upbeat demeanor with SOLUTIONS AND ANSWERS..... Always. They have NEVER said they didn’t understand something or didn’t know about something. Pros The efficiency, ease, thoroughness is 5 - Star Cons Can’t take the EZ FACILITY IT TEAM/STAFF out on weekends for drinks and dinner. Review Source R Reviewer Gym Manager Used the software for: 3-5 years ### "The best client management system I have ever used!" February 24, 2025 5.0 My overall experience has been excellent! The technical support could not be better - my contacts are \[sensitive content hidden\], and they could not be more professional and knowledgeable. They have made a big difference to the smooth running of our business! I would not hesitate to recommend EZ to any company looking for a client management system. Pros EZ is very straightforward - if you spend a bit of time learning your way around the system you can soon learn to do whatever you need! It is so reliable - it has never failed me - I have occasional issues with my online coaching app and even my banking app when it is closed for work or they are having problems, but never with EZ! Cons I can't think of anything I don't like about EZ! It does everything we need! Review Source R Reviewer Manager Used the software for: Less than 1 year ### "They have all the tools available, but the functionality still needs improvment." June 4, 2018 4.0 Great training and support. Pros They have what my company needs (e.i. online scheduling, online payments, App, notifications, etc.). Thjey are constantly looking for addition ideas to make things better for the customer. Cons The software is extremely picky. I have to provide all my customers a list of things they need to do in order to get the software to work for them. They can't use safari, internet explore, microsoft edge...it has to be Chrome. Most new clients end up calling in asking me why they can't create an account or book a session; so then I have to run through this list with them. I have had people say this is too complicated. They really need to get the software setup to run regardless of who is using it. I NEED my customers to be able to just sign up when they visit my site...not call in asking me whats wrong with my site. I would prefer they put a halt to the extra "add on" service research availabe and focus on making the software work for everyone regardles of what browser or internet devise they are using. Review Source R Reviewer Regional Sales Manager Used the software for: 3-5 years ### "Owner" December 6, 2016 3.0 Generally the system is very good and performs as advertised, but on one critical, very important feature it fails. That feature is price increases. Like all businesses price increases are a necessary part of the fitness membership business. EZ facility is extremely difficult and time consuming to increase monthly membership dues on existing members. When I called to ask the support staff why it was set up this way he said no one ever increases their rates. I knew then I was in trouble. From a development standpoint I don't know why it software can't be upgraded to just change a billing amount from x to y without completely rebuilding each contract. So frustrating. But if you plan on holding rates forever, a good system. Review Source R Reviewer Independent contractor Used the software for: 1-3 years ### "Used to use" December 11, 2019 5.0 I never had any problems using it in the past for work. Pros There’s a little bit to learn but once you figure everything out it is very simple to use and I’ve never run into any problems. Cons There’s a little bit to learn in the beginning, not the simplest but once figured out very easy to navigate. Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "Compatible but training could be better" November 13, 2017 4.0 Ease of scheduling, but collecting payment is not efficient for a class setting. Pros the ease of having groups and sub groups. The reports are awesome too and breakdown every penny coming in. Cons the billing has a lot of steps, adding someone to a class when they haven't paid yet is difficult and their invoicing process could use some work. Review Source R Reviewer Front Desk Coordinator Used the software for: 3-5 years ### "EZ Facility Software Review" October 17, 2018 4.0 Overall, I like EZ Facility. It is easy to learn and to teach to my team. Customer Service is exceptional. Having the ability to pull expiring memberships helps with increasing our membership numbers as I am able to send out reminder renewal letters. I would also like to have the ability to run additional reports (birthdate, members who haven't worked out in a while, etc) so that we could take our personal touch and customer service we offer to the next level. Pros I like that it is easy to input membership data into the software. I manage the front desk so it is imperative that everyone on my team knows how to enter the data without mistakes. I also like that it is relatively easy to pull reports (deposit reports, expiring memberships, etc) as this feature is used daily. Also, customer service is remarkable. If I have a problem or question, the customer service team is quick to respond and very helpful in solving my problem or answering my questions. Cons I would like to have the ability to be able to set the cancellation date in advance for our monthly draft members. We have a 30 day cancellation policy and if the membership isn't active for the next month, then we have to wait until the pending membership is active before we can cancel it. It makes for extra work and reminders. Also, we recently increased our pricing. This was a very time consuming in setting up the monthly memberships and has had an impact on the memberships whose accounts had been frozen. Review Source Bryce K. General Manager Used the software for: 3-5 years ### "EZFacility Review" October 8, 2024 5.0 Pros Wide range of functions that allows us to run our sport business under one software. Cons Takes some finetuning to best fit and serve your unique business. Review Source R Reviewer President Used the software for: 3-5 years ### "Sports TC" October 5, 2023 5.0 Happy Pros Bookings management and online payments. Cons We have several applications we don't use. You shouod offer a smaller package at less cost to small operations as us. Review Source R Reviewer Controller Used the software for: 3-5 years ### "Use of EZ facility" October 4, 2022 4.0 Pros Scheduling, billing are easy to use and very beneficial for our facility. Scheduling is fantastic. Easy to use and easy to follow Cons Training is a little difficult for showing others how to use. Review Source R Reviewer Ice scheduler Used the software for: 3-5 years ### "Great product " September 21, 2022 5.0 Love it. Use it daily and it helps keep our business organized. Pros Easy to use. Accurate and efficient . Always happy to send customers their invoices with ease. Cons I wish it was a little easier to separate the invoices. Review Source R Reviewer Gym owner Used the software for: 3-5 years ### "Gym review " October 4, 2022 4.0 Pros Giving my clients a reminder about their sessions Cons Needs to remind clients when they have to pay again. Review Source R Reviewer Membership Services Coordinator Used the software for: 3-5 years ### "I work with EZ in membership, selling groups, items and packages, producing reports" June 4, 2018 2.0 Are we referring now to Capterra or EZ? Pros I love that interested parties can schedule and pay for groups on their own computer from home. I do not like that this creates a duplicate member when they do so. I like that you can send a receipt by email to member. Cons We have Youth Programs we prorate. Prorating in EZ is done manually, with a calculator, by staff which leaves room for error. When sending an email to members I cannot attach forms such as freeze or termination forms for someone who has already left the area. When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles. It would be nice to have a copy contact info for all of this. Then, If there happens to be an young adult child who wishes to pay his own membership, we could manually go in and edit that for him. Please offer this option to review again. Review Source R Reviewer Director Used the software for: 3-5 years ### "Great Management Software" April 17, 2019 5.0 Overall this is a great option for your business and I would recommend this product. Pros I like the functionality of the software, it is a great all in one system. Cons The only thing I don't like about the software is that you need an internet connection to run it. If for any reason you loose your internet connection then everything stops, even POS and client check in. Review Source R Reviewer Co-owner Used the software for: 1-3 years ### "Overall a great experience; support is very responsive and most times are able to find a solution." September 27, 2017 4.0 client database, clinic registration, client schedule tracking, billing, statement, invoice tracking extensive reporting capabilities Pros User Friendly, good payment tracking system, good scheduling system. Customer Support is excellent Pricing Options negotiable Cons The fact that I am not able to process a direct debit transaction directly from EZ Facility. For credit card payments it's no problem I can swipe or type the card number and it directly links to my banking system however for Debit payment I must log into a separate system (in my case Moneris) to process the Debit transaction. I would like a longer length of time logged into the system before I automatically get timed out. Review Source R Reviewer Director Used the software for: 3-5 years ### "Brilliant software - really flexible and also excellent value for money" August 9, 2017 5.0 We ran our class and rental timetable, used management reports to transfer information to our accounting package. We used the online booking system to allow customers to book onto classes and also used the phone app to do the same. Pros You can configure the software to do what ever you need it to do, it is very flexible. We have memberships, pay as you go and also sublets. The software can deal with all of it. Cons The staff find the interface a little clunky at times but it think that this is because we do not have credit card payments linked into the software and so have to do some things twice. Review Source R Reviewer Assistant Program Administrator Used the software for: 3-5 years ### "We Love EZ Facility" May 17, 2017 5.0 We were using a very basic membership software that required us to manually change expired members from active to expired, even though dates start dates and expiration dates were included. We also had a booking page with this same company that NEVER worked. So we switched to EZ Facility which has been able to do everything we wanted to do and lots of things we didn't know we needed. The training that EZ Facility provided was very intuitive and thorough. The software has been very easy to use, even for our staff which includes a few people who are 70+ and not into computers at all. Pros It's basically a one stop management software. Staff can clock in and out, the check in process for clients is simple to use, the system works well with the membership cards that we have, we can keep track of different kinds of clients, and track attendance in our classes. Cons Sometimes it is really slow to open, I would like, as the administrator, a way to clock everyone out by midnight since there have been days when several people have forgotten to clock out. There is no way to keep track of lost membership card numbers and associate them with who they originally belonged to. Review Source R Reviewer Studio Owner Used the software for: 3-5 years ### "Great service even for small business" April 24, 2019 5.0 My overall experience has been highly favorable. Every question I asked, even though it seemed insignificant, they answered promptly and with extreme courtesy. Pros The versatility and affordability. I am a very small business but it is affordable even for me compared to other membership tracking companies. Cons There could possibly be a sliding scale for small businesses with fewer than 100 customers. Review Source R Reviewer owner Used the software for: Less than 1 year ### "Very User Friendly!" April 18, 2019 5.0 great staff, good customer service. Pros We started with the FA system which was horrendous and not user friendly... A recommendation to EZ Facility has made the clouds disappear and alot easier to use! The back office assistance by staff is second to none...(ive made a few mistakes!) which have been fixed no problem Cons nothing very user friendly. always on the phone to help you ! Review Source R Reviewer Customer Service cum Receptionist Used the software for: 1-3 years ### "EZ as 1 2 3" October 18, 2022 5.0 Pros The booking of sessions is very easy. Also it helps when booking with a package for a single client. Cons I feel like EZ can still be improvised to be fully automated. Review Source R Reviewer Gym Owner Used the software for: 3-5 years ### "The software is solid but the support is excellent. Very responsive and very helpful" June 16, 2017 5.0 Pros Constant improvements being made to the software. I have never, with any product i have used, had better customer support. Cons Just some limitations in the on-line ordering and checkout. Other than that it is pretty configurable Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.