--- title: "EZFacility Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is EZFacility the right Parks and Recreation solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/54308/EZFacility-Club-Management/reviews/" page_type: "reviews" language: "en" --- EZFacility 4.4 (129) [View alternatives](https://www.capterra.com/p/54308/EZFacility-Club-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of EZFacility Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews Theresa I ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We used this for 10 years its a pretty simple lay out and easy to input data into each membership with flexible ways to change memberships if needed“ December 5, 2025 DR David R PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “They claim they have been in business for years and that the software is "cutting edge" yet after I had been told things and PAID for the service I discovered a lot of things were simply not true.“ April 17, 2024 CP Carl q P Assistant Director Recreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It offers a wide variety of features from OLR, public and private rentals, sport league, practice, rental scheduling, online credit payment processing, membership packages, and now self service. “ August 25, 2022 CZ Cristina Z it specialistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: I used a free trial. “We occasionally encountered an error message if we wanted to edit groups.“ February 27, 2023 DS Darren S DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Great service, very friendly approach from all staff, a produce that will be used day-to-day and will make a massive difference to our work, a very clear training process focusing on this areas that are importance to your needs.“ April 26, 2023 JB Jensen B Owner, Director of TrainingSports, 2 - 10 employeesUsed the software for: More than 2 years. “This is partially my problem but we just don't use many parts of it. If there was a scaled down version, I would switch to that personally.“ October 18, 2022 LA Linda A Wellness/ Membership Director Health, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “Ez Facility is user friendly; I like the way that the client's profile are set up and i also like the tabs they have on the profile. or the fact that we have to refresh the page so much.“ August 3, 2023 JB Jensen B Owner, Director of TrainingSports, 2 - 10 employeesUsed the software for: More than 2 years. “Communication with their server takes way too long.“ October 18, 2022 ## Showing most helpful reviews Showing 1-25 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jack G. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Fitness Worx Gyms" June 19, 2019 4.0 Overall they have been ace! If I ever get an issue it is sorted asap. always getting better and improving their product. Pros The customer service is excellent and they have made huge changes to the platform over the last few months. Cons can be a tad clunky sometimes but they are getting better each month. Review Source KW Kyle W. Sports Centre Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fantastic service" April 7, 2025 5.0 Extremely positive and supportive services. Pros The range of service provided by the platform Cons Change of financial info stored. Changing members details from DD payments to card payments using 16 digit card number. Alternatives were offered but there were additional costs Alternatives considered [Gladstone](https://www.capterra.com/p/76559/Plus2/) Reason for choosing EZFacility Better pricing and level of service requirement Switched from [Membr](https://www.capterra.com/p/145903/Membr/) Greater savings with EZfacility and better handling of payments. Improved the facility hire process Review Source SG Sean G. Owner Entertainment Used the software for: Less than 6 months ### "Gyms, Good. Anything Else, NOPE" June 12, 2026 2.0 For our business is didn't work, at all. We experienced 400% improvement on bookings the week we switched platforms. Pros The sales process was amazing. Everything we asked of them they said they can do. The onboarding training was pretty good. Cons Based upon what we were told during the sales process and what the platform could actually do, it was a lot of work arounds and trying to fit a square peg in a round hole. We contacted EzFacility numerous times and customer support is horrible. The biggest disappointment is that when we tied it to our website, scheduling was a nightmare. You had to actually select a plan/program/product, pay for it, then after you have paid is when you can select a date/time. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing EZFacility They have a great sales process that promised us the product would work flawlessly with our business model. Review Source AB Avian B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "EZ FACILITY SOFTWARE RULES !" June 11, 2019 5.0 EZ Facility is like having my own private IT department that’s available ALL DAY LONG. I just can’t physically see my IT team but they always pick up with an incredible happy, upbeat demeanor with SOLUTIONS AND ANSWERS..... Always. They have NEVER said they didn’t understand something or didn’t know about something. Pros The efficiency, ease, thoroughness is 5 - Star Cons Can’t take the EZ FACILITY IT TEAM/STAFF out on weekends for drinks and dinner. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing EZFacility MINDBODY IT wasn’t as good. Could not get in touch with anyone unless they were emailed. Software was difficult to understand and grasp. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Complicated, no great IT service. He’s to email first for help. Review Source DM Devi M. Gym Manager Health, Wellness and Fitness Used the software for: 2+ years ### "The best client management system I have ever used!" February 18, 2025 5.0 My overall experience has been excellent! The technical support could not be better - my contacts are \[sensitive content hidden\], and they could not be more professional and knowledgeable. They have made a big difference to the smooth running of our business! I would not hesitate to recommend EZ to any company looking for a client management system. Pros EZ is very straightforward - if you spend a bit of time learning your way around the system you can soon learn to do whatever you need! It is so reliable - it has never failed me - I have occasional issues with my online coaching app and even my banking app when it is closed for work or they are having problems, but never with EZ! Cons I can't think of anything I don't like about EZ! It does everything we need! Review Source VR Verified Reviewer owner Health, Wellness and Fitness Used the software for: 1-2 years ### "They are ok but beware of all you get an all the integration cost and fees and perks you need to add" December 5, 2025 2.0 It was ok in the beginning then they got really pushy to the end which is why we left - we merged to a much easier system which allowed our members to auto renew through an app and automaticity fix their membership - ez facility wanted to charge for an app as well - We were gateway and paying to many companies to do one thing so we moved to another much easier and seamless company gym masters who have been absolutely incredible to work with Pros We used this for 10 years its a pretty simple lay out and easy to input data into each membership with flexible ways to change memberships if needed Cons Everything was ala cart - We continued to have increased prices even after being with them for over 10 years - they would adjust but you had to talk to them every year! - they do charge for everything you want extra even when you are a basic small facility like ourselves - We were needing to ingrate the door on top of a high monthly bill we already had with them for the little we did use and there was no way to adjust it - They wanted to charge me 200 extra a month to use authorize.net instead of their payment processing which is why we left - they also wanted to charge me 500 dollars for my client diet to merge to another software! Alternatives considered [GymMaster](https://www.capterra.com/p/57469/GymMaster/) Reason for choosing EZFacility WE left ezFacility due to all the fees - we are saving so much money by switching to Gym masters its a complete all in one system for gym management for half the cost! Review Source Brian M. F. Manager Used the software for: Less than 6 months ### "They have all the tools available, but the functionality still needs improvment." June 2, 2018 4.0 Great training and support. Pros They have what my company needs (e.i. online scheduling, online payments, App, notifications, etc.). Thjey are constantly looking for addition ideas to make things better for the customer. Cons The software is extremely picky. I have to provide all my customers a list of things they need to do in order to get the software to work for them. They can't use safari, internet explore, microsoft edge...it has to be Chrome. Most new clients end up calling in asking me why they can't create an account or book a session; so then I have to run through this list with them. I have had people say this is too complicated. They really need to get the software setup to run regardless of who is using it. I NEED my customers to be able to just sign up when they visit my site...not call in asking me whats wrong with my site. I would prefer they put a halt to the extra "add on" service research availabe and focus on making the software work for everyone regardles of what browser or internet devise they are using. Review Source Response from Jonas Software June 4, 2018 Brian: Thank you for taking the time to write a review-- and I apologize in regards to the experience you have been having. From your description-- it seems as if there may be a few easy tweaks from an implementation side that will solve your issues. We will have a representative reach out today. Be well-- and thank you for your loyal support of EZFacility. -Bryant Paul P. Regional Sales Manager Pharmaceuticals Used the software for: 2+ years ### "Owner" December 5, 2016 3.0 Generally the system is very good and performs as advertised, but on one critical, very important feature it fails. That feature is price increases. Like all businesses price increases are a necessary part of the fitness membership business. EZ facility is extremely difficult and time consuming to increase monthly membership dues on existing members. When I called to ask the support staff why it was set up this way he said no one ever increases their rates. I knew then I was in trouble. From a development standpoint I don't know why it software can't be upgraded to just change a billing amount from x to y without completely rebuilding each contract. So frustrating. But if you plan on holding rates forever, a good system. Review Source Brittany T. Independent contractor Consumer Services Used the software for: 1-2 years ### "Used to use" December 8, 2019 5.0 I never had any problems using it in the past for work. Pros There’s a little bit to learn but once you figure everything out it is very simple to use and I’ve never run into any problems. Cons There’s a little bit to learn in the beginning, not the simplest but once figured out very easy to navigate. Review Source Lauren R. Office Manager Used the software for: Less than 6 months ### "Compatible but training could be better" November 7, 2017 4.0 Ease of scheduling, but collecting payment is not efficient for a class setting. Pros the ease of having groups and sub groups. The reports are awesome too and breakdown every penny coming in. Cons the billing has a lot of steps, adding someone to a class when they haven't paid yet is difficult and their invoicing process could use some work. Review Source CP Chris P. Sports Club Manager Sports Used the software for: 2+ years ### "Excellent facilities management software with top customer service" June 21, 2022 4.0 EZFacility has helped our business massively and I would happily use it again in future businesses due to the quality of customer service and ease of use. Pros Easy to use, intuitive, detailed booking platform. Use it to manage our 600+ members, administrate swimming lessons and group exercise classes, organise bookings, bill customers, track payments. Customer service is second to none. Cons Layout and interface are a bit dated and, therefore, not the easiest to use for a new user/client. Not a problem once the user is used to it. Can be convoluted and long-winded to set things up at times without much automation. Review Source Response from Jonas Software June 22, 2022 Hi Chris! Thanks for taking the time to leave us a review. We're so glad we've been able to help streamline your operations. We also appreciate your feedback on our interface. We recently launched a brand new user experience that addresses your points. This new experience includes a modern design, as well as improved workflows---which means you can complete tasks in fewer clicks. If you're interested in seeing how it works, please send an email to info@ezfacility.com requesting access to our new UI. Thanks again! - The EZFacility Team SE Scott E. Manager Sports Used the software for: 2+ years ### "EZ Facility is all purpose " September 26, 2022 4.0 EZ Facility has been a great help. Fortunately our business was growing at the same rate as our understanding of the software. Technical Support can be hit or miss. Often it feels like support is learning along with you. However, it has been a while since I personally contacted them. Things may have improved. Pros EZ Facility is s great all in one tool to run a sports facility. Cons EZ Facility can be too complicated for new employees. It takes a lot of training. It is a great set of tools, but they can be a little clunky. Review Source Response from Jonas Software October 11, 2022 Hi Scott, thank you for taking the time to leave a review. We appreciate both your pros and your suggestions for improvement. It's great to hear that EZFacility is an all-in-one to run your sports facility! Please feel free to reach out if any other comments or concerns arise. AS Armando S. President Sports Used the software for: 2+ years ### "Sports TC" October 4, 2023 5.0 Happy Pros Bookings management and online payments. Cons We have several applications we don't use. You shouod offer a smaller package at less cost to small operations as us. Reason for choosing EZFacility Easy way to manage our bookings and payments. Review Source CT Charles T. Controller Recreational Facilities and Services Used the software for: 2+ years ### "Use of EZ facility" October 3, 2022 4.0 Pros Scheduling, billing are easy to use and very beneficial for our facility. Scheduling is fantastic. Easy to use and easy to follow Cons Training is a little difficult for showing others how to use. Review Source Response from Jonas Software October 11, 2022 Hey Charles, thank you for taking some time to leave a review. It is awesome to hear your positive feedback, especially about our scheduling. Your comments on training will be noted, and if any other thoughts/suggestions come up, please reach out! MF Myles F. Ice scheduler Facilities Services Used the software for: 2+ years ### "Great product " September 13, 2022 5.0 Love it. Use it daily and it helps keep our business organized. Pros Easy to use. Accurate and efficient . Always happy to send customers their invoices with ease. Cons I wish it was a little easier to separate the invoices. Review Source Response from Jonas Software September 21, 2022 Hey Myles, thank you for leaving a review! We are so glad to hear that you are able to keep your business organized through using EZFacility. Your feedback is appreciated and if you ever have any other suggestions for EZFacility please don't hesitate to contact us! SW Sergio W. Gym owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym review " September 26, 2022 4.0 Pros Giving my clients a reminder about their sessions Cons Needs to remind clients when they have to pay again. Review Source Response from Jonas Software October 4, 2022 Hey Sergio! Thank you for taking some time to leave a review. Your feedback is greatly appreciated. We are glad to hear that you're able to easily remind your clients about sessions at your facility. Please don't hesitate to reach out with any more feedback you may have for us in the future! AC Angela C. Membership Services Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "I work with EZ in membership, selling groups, items and packages, producing reports" June 1, 2018 2.0 Are we referring now to Capterra or EZ? Pros I love that interested parties can schedule and pay for groups on their own computer from home. I do not like that this creates a duplicate member when they do so. I like that you can send a receipt by email to member. Cons We have Youth Programs we prorate. Prorating in EZ is done manually, with a calculator, by staff which leaves room for error. When sending an email to members I cannot attach forms such as freeze or termination forms for someone who has already left the area. When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles. It would be nice to have a copy contact info for all of this. Then, If there happens to be an young adult child who wishes to pay his own membership, we could manually go in and edit that for him. Please offer this option to review again. Review Source SC Shaun C. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great Management Software" April 16, 2019 5.0 Overall this is a great option for your business and I would recommend this product. Pros I like the functionality of the software, it is a great all in one system. Cons The only thing I don't like about the software is that you need an internet connection to run it. If for any reason you loose your internet connection then everything stops, even POS and client check in. Review Source Response from Jonas Software April 24, 2019 Shaun: Thank you for taking the time to write a review. Here at EZFacility we strive to make the customer experience a top priority-- and it is reassuring to hear about your positive experience. Should there be anything you need going forward-- please feel free to reach out to our support team at support@ezfacility.com. Be Well. -Bryant CM Cheryl M. Co-owner Recreational Facilities and Services Used the software for: 1-2 years ### "Overall a great experience; support is very responsive and most times are able to find a solution." September 25, 2017 4.0 client database, clinic registration, client schedule tracking, billing, statement, invoice tracking extensive reporting capabilities Pros User Friendly, good payment tracking system, good scheduling system. Customer Support is excellent Pricing Options negotiable Cons The fact that I am not able to process a direct debit transaction directly from EZ Facility. For credit card payments it's no problem I can swipe or type the card number and it directly links to my banking system however for Debit payment I must log into a separate system (in my case Moneris) to process the Debit transaction. I would like a longer length of time logged into the system before I automatically get timed out. Review Source Response from Jonas Software October 13, 2017 Hi Cheryl, Thank you for sharing your feedback. We¿re grateful for the opportunity to provide great support to you and your business. If you have a question regarding the system timing out please contact our Support Team at 866.498.3279 ext. 3. Thank you for your partnership. ¿ The EZFacility Team JS Jan S. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Brilliant software - really flexible and also excellent value for money" August 8, 2017 5.0 We ran our class and rental timetable, used management reports to transfer information to our accounting package. We used the online booking system to allow customers to book onto classes and also used the phone app to do the same. Pros You can configure the software to do what ever you need it to do, it is very flexible. We have memberships, pay as you go and also sublets. The software can deal with all of it. Cons The staff find the interface a little clunky at times but it think that this is because we do not have credit card payments linked into the software and so have to do some things twice. Review Source Response from Jonas Software October 20, 2017 Jan, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business. SD Shawnette D. Assistant Program Administrator Non-Profit Organization Management Used the software for: 2+ years ### "We Love EZ Facility" July 11, 2016 5.0 We were using a very basic membership software that required us to manually change expired members from active to expired, even though dates start dates and expiration dates were included. We also had a booking page with this same company that NEVER worked. So we switched to EZ Facility which has been able to do everything we wanted to do and lots of things we didn't know we needed. The training that EZ Facility provided was very intuitive and thorough. The software has been very easy to use, even for our staff which includes a few people who are 70+ and not into computers at all. Pros It's basically a one stop management software. Staff can clock in and out, the check in process for clients is simple to use, the system works well with the membership cards that we have, we can keep track of different kinds of clients, and track attendance in our classes. Cons Sometimes it is really slow to open, I would like, as the administrator, a way to clock everyone out by midnight since there have been days when several people have forgotten to clock out. There is no way to keep track of lost membership card numbers and associate them with who they originally belonged to. Review Source NK Nancy K. Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great service even for small business" April 19, 2019 5.0 My overall experience has been highly favorable. Every question I asked, even though it seemed insignificant, they answered promptly and with extreme courtesy. Pros The versatility and affordability. I am a very small business but it is affordable even for me compared to other membership tracking companies. Cons There could possibly be a sliding scale for small businesses with fewer than 100 customers. Review Source pW pete W. owner Sports Used the software for: 6-12 months ### "Very User Friendly!" April 17, 2019 5.0 great staff, good customer service. Pros We started with the FA system which was horrendous and not user friendly... A recommendation to EZ Facility has made the clouds disappear and alot easier to use! The back office assistance by staff is second to none...(ive made a few mistakes!) which have been fixed no problem Cons nothing very user friendly. always on the phone to help you ! Review Source Response from Jonas Software April 24, 2019 Pete: We have your back! Thank you for taking the time to write a review. Here at EZFacility we strive to make the customer experience a top priority-- and it is reassuring to hear about your positive experience. Should there be anything you need going forward-- please feel free to reach out to our support team at support@ezfacility.com. Be Well. -Bryant MJS Mark Jill S. Customer Service cum Receptionist Health, Wellness and Fitness Used the software for: 1-2 years ### "EZ as 1 2 3" October 17, 2022 5.0 Pros The booking of sessions is very easy. Also it helps when booking with a package for a single client. Cons I feel like EZ can still be improvised to be fully automated. Review Source MT Michael T. Gym Owner Sports Used the software for: 2+ years ### "The software is solid but the support is excellent. Very responsive and very helpful" June 16, 2017 5.0 Pros Constant improvements being made to the software. I have never, with any product i have used, had better customer support. Cons Just some limitations in the on-line ordering and checkout. Other than that it is pretty configurable Review Source Response from Jonas Software October 17, 2017 Michael, it is great to hear from a satisfied client of five years. At EZFacility, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide excellent customer suport for many years to come. ¿ The EZFacility Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.