# Page 3 | EZFacility Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is EZFacility the right Club Management solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/54308/EZFacility-Club-Management/reviews --- EZFacility 4.4 (128) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of EZFacility ## Showing most helpful reviews Showing 51-75 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Fitness Manager, Center for Balance, Mobility and Wellness Higher Education Used the software for: 2+ years ### "Fairly easy to navigate for efficient client management; some Reports more cumbersome to develop." May 29, 2018 3.0 Pros Easy to navigate by tabs; customer service and technical support is superb! The team, from billing to customer service to technical support is knowledgeable, friendly, eager to help and thorough in all ways! Cons The set-up and processing of packages as well as tracking and scheduling; also the layout of the actual schedule and setting up appointments for either one-time or recurring appointments. Review Source KW Kip W. Owner Entertainment Used the software for: 2+ years ### "Great Product for FEC or Gym" April 18, 2019 5.0 I spent months researching options and talking to companies, ultimately EZ Facility won hands down. We had personalized training and were up and running quickly. I haven't regretted my choice once. We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us. I recommend EZ Facility to anyone that needs an easy reliable platform. I doubt you will find a way to outgrow it or find it lacking. Simply put, EZ Facility is awesome. Pros Flexibility. We can do everything that we want to do in a P.O.S. system and manage memberships in one solution. League management is also easy to use and set up. We barely scratch the surface of what this solution can offer. Cons I would like to see more options in merchant card service integration. The options available are great, but more expensive than many other options. Review Source LE Louis E. Finance Director Sports Used the software for: 6-12 months ### "Erie Sports Center" August 16, 2022 5.0 Pros Scheduling is easy. Ease to setting up groups and individual clients. Credit card processing is simple. Cons Nothing really as we have only used the software for a year now. Review Source Response from Jonas Software August 24, 2022 Hi Louis, thank you for sharing your experience with us! It's great to see that our scheduling and setting up group and individual clients is working well for you. If there is ever anything we can do to improve your experience with us, don't hesitate to reach out! AC Angela C. Membership Services Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "I work with EZ in membership, selling groups, items and packages, producing reports" June 1, 2018 2.0 Are we referring now to Capterra or EZ? Pros I love that interested parties can schedule and pay for groups on their own computer from home. I do not like that this creates a duplicate member when they do so. I like that you can send a receipt by email to member. Cons We have Youth Programs we prorate. Prorating in EZ is done manually, with a calculator, by staff which leaves room for error. When sending an email to members I cannot attach forms such as freeze or termination forms for someone who has already left the area. When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles. It would be nice to have a copy contact info for all of this. Then, If there happens to be an young adult child who wishes to pay his own membership, we could manually go in and edit that for him. Please offer this option to review again. Review Source KK KC K. IT Administrator Used the software for: 1-2 years ### "The system was so flexible it feeds our many needs. The Tech Support is the best I am experiencing." September 9, 2017 5.0 In the prior version, the clients self-service portal has only very few basic function, however, the new upgrade version has many improvements, thus this has been resolved. Pros We used EZFacility for our Facility Rental Billing, Facility Resources Schedule, Clubs Membership Management, Members attendance check-in, Point of Sales, Packages Sale online, and Private lessons. The application is easy to setup and very user friendly. The application also included so many useful reports we needed. The accounting module is very detail and complete. The tech support is very friendly, helpful and professional, they resolve my issues promptly, and correctly - it is the best experiences I had with. EZFacility has provided me with the required training to ensure our implementation process is successful and our system up and running with no issues. Review Source Response from Jonas Software October 23, 2017 Hello KC, Thank you for your detailed and positive feedback. We are always happy to help our clients whenever or wherever they need us! We are grateful for the opportunity to serve you and your business and we look forward to our continued partnership! - The EZFacility Team SC Shaun C. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great Management Software" April 16, 2019 5.0 Overall this is a great option for your business and I would recommend this product. Pros I like the functionality of the software, it is a great all in one system. Cons The only thing I don't like about the software is that you need an internet connection to run it. If for any reason you loose your internet connection then everything stops, even POS and client check in. Review Source Response from Jonas Software April 24, 2019 Shaun: Thank you for taking the time to write a review. Here at EZFacility we strive to make the customer experience a top priority-- and it is reassuring to hear about your positive experience. Should there be anything you need going forward-- please feel free to reach out to our support team at support@ezfacility.com. Be Well. -Bryant VR Verified Reviewer Certified Personal Trainer Used the software for: 1-2 years ### "Everything our busy gym needed to run the facility" January 25, 2018 5.0 Pros We've been able to maximize our efficiency at our fast paced gym with this software by having a more efficient scheduling, billing, attendance management, POS, and lesson system. Every feature in this software has been accurate thorough. Cons Sometimes reports can be tricky to navigate and generate but it seems this is something the support team is working on updating. Review Source MM Michael M. Director of Sales and Marketing Health, Wellness and Fitness Used the software for: 2+ years ### "Overall it has been positive. Most issues are resolved in a timely manner. " May 29, 2018 4.0 The majority of our needs in one piece of software Pros It is relatively user-friendly. The ability to manage multiple aspects of the business in one platform. Cons Would love to see automatic emailing of a receipt upon the completion of a transaction. Issues that do arise tend to be repetitive ones. Review Source Response from Jonas Software June 4, 2018 Michael: Thank you for taking the time to write a review. Here at EZFacility we strive to make the customer experience a top priority-- and it is reassuring to hear about your positive experience. In regards to automatic emails-- that is something that we have noted and have been hearing requested more often as of late. If you should have any additional ideas-- feel free to enter them at:https://ezfacility.uservoice.com/forums/64505-tms-tcms-suggestion-box. Should there be anything you need going forward-- please feel free to reach out to our support team at support@ezfacility.com. Be Well. -Bryant CM Cheryl M. Co-owner Recreational Facilities and Services Used the software for: 1-2 years ### "Overall a great experience; support is very responsive and most times are able to find a solution." September 25, 2017 4.0 client database, clinic registration, client schedule tracking, billing, statement, invoice tracking extensive reporting capabilities Pros User Friendly, good payment tracking system, good scheduling system. Customer Support is excellent Pricing Options negotiable Cons The fact that I am not able to process a direct debit transaction directly from EZ Facility. For credit card payments it's no problem I can swipe or type the card number and it directly links to my banking system however for Debit payment I must log into a separate system (in my case Moneris) to process the Debit transaction. I would like a longer length of time logged into the system before I automatically get timed out. Review Source Response from Jonas Software October 13, 2017 Hi Cheryl, Thank you for sharing your feedback. We¿re grateful for the opportunity to provide great support to you and your business. If you have a question regarding the system timing out please contact our Support Team at 866.498.3279 ext. 3. Thank you for your partnership. ¿ The EZFacility Team VT Victorien T. Gestion de Clientele Accounting Used the software for: 6-12 months ### "Meilleur logiciel" November 7, 2023 4.0 Pros Ezfacility est un logiciel intuitif rapide et facile à utiliser. Cons Un peu compliqué pour les utilisateurs débutants Review Source SH Sam H. Hub Leader Sports Used the software for: 6-12 months ### "Testland Hub review" October 9, 2020 5.0 Brilliant. The system itself, I cannot fault. The customer service has also been excellent. Any question or queries I've had have been fully answered straight away. Pros The speed and ease of getting customers enrolled on the system. Cons There is very little I don't like about the system now that we are fully set up. There were always going to be small details that needed to be fixed to ensure the system is fully suited for our organisation. With instant help with these adjustments there was never any issues with this. I would recommend this system to anyone thinking of using this for a community hub / leisure center. Reason for choosing EZFacility Finding something which can can deal with bookings, memberships and many things on one system was difficult. When we came across EZFacilty the price was also cheaper than other systems which offered a lot less. Review Source JS Jan S. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Brilliant software - really flexible and also excellent value for money" August 8, 2017 5.0 We ran our class and rental timetable, used management reports to transfer information to our accounting package. We used the online booking system to allow customers to book onto classes and also used the phone app to do the same. Pros You can configure the software to do what ever you need it to do, it is very flexible. We have memberships, pay as you go and also sublets. The software can deal with all of it. Cons The staff find the interface a little clunky at times but it think that this is because we do not have credit card payments linked into the software and so have to do some things twice. Review Source Response from Jonas Software October 20, 2017 Jan, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business. VR Verified Reviewer Administrative Assistant Sports Used the software for: 1-2 years ### "Some good qualities, with some bad." June 1, 2018 4.0 Pros I like the schedule feature, I like that I can see what is going on in the entire facility at all times. That is a very nice feature. Cons It is very difficult to teach new people how to use the software, and difficult to run the reports that I need to present to my bosses. Review Source SF Spencer F. Business Owner Recreational Facilities and Services Used the software for: 2+ years ### "EZF Feedback" June 6, 2019 5.0 EZ takes away lots of front desk scheduling which creates time for the team to spend with members. The backend is full of great reports to aid business decisions and can get instant information at the press of a button. Pros Simple for staff to use and easy for members to schedule their classes. Cons The staff facing part isn't particularly eye catching but it works well which is the main thing. It would be great if members would receive a notification other than an email when moving from waitlist to scheduled. Review Source SD Shawnette D. Assistant Program Administrator Non-Profit Organization Management Used the software for: 2+ years ### "We Love EZ Facility" July 11, 2016 5.0 We were using a very basic membership software that required us to manually change expired members from active to expired, even though dates start dates and expiration dates were included. We also had a booking page with this same company that NEVER worked. So we switched to EZ Facility which has been able to do everything we wanted to do and lots of things we didn't know we needed. The training that EZ Facility provided was very intuitive and thorough. The software has been very easy to use, even for our staff which includes a few people who are 70+ and not into computers at all. Pros It's basically a one stop management software. Staff can clock in and out, the check in process for clients is simple to use, the system works well with the membership cards that we have, we can keep track of different kinds of clients, and track attendance in our classes. Cons Sometimes it is really slow to open, I would like, as the administrator, a way to clock everyone out by midnight since there have been days when several people have forgotten to clock out. There is no way to keep track of lost membership card numbers and associate them with who they originally belonged to. Review Source JL Jackie L. Director/Office Manager Sports Used the software for: 2+ years ### "Fabulous software...easy to use, great customer support, and very functional!" September 1, 2017 5.0 Pros No backups! The fact that EZFacility keep upgrading (updating) and adding new functionality that makes for a very professional, easy to use software vehicle! Cons The membership component. It isn't very editable and probably your least updated area of the software. For that reason it's our least liked part of EZFacility. Review Source Response from Jonas Software October 23, 2017 Hello Jackie, Thank you for your kind words and positive feedback. We are always happy to help our clients whenever or wherever they need us! We are grateful for the opportunity to assist you and your business and we look forward to our continued partnership! Please continue to check out our blog at Ezfacility.com/blog for updates and new features! - The EZFacility Team NK Nancy K. Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great service even for small business" April 19, 2019 5.0 My overall experience has been highly favorable. Every question I asked, even though it seemed insignificant, they answered promptly and with extreme courtesy. Pros The versatility and affordability. I am a very small business but it is affordable even for me compared to other membership tracking companies. Cons There could possibly be a sliding scale for small businesses with fewer than 100 customers. Review Source JS Jan S. Owner Recreational Facilities and Services Used the software for: 2+ years ### "EZ Facility Fan" September 26, 2022 5.0 Overall we have been very pleased with EZ Facility. Pros Intuitive set up on the admin side yet user friendly on the front end. Cons Sending out our onboarding email series has to be done manually. We haven't been able to find a place to do this or see what emails have been sent in the new EZF experience. Reason for choosing EZFacility I had used Mindbody in another facility and was aware of occasional outages and limited functionality for a club that is bigger than a boutique studio. Zen Planner seemed more like a less expensive version of Mindbody. Review Source MG Michael G. manager Education Management Used the software for: 2+ years ### "Great off the shelf product." May 29, 2018 5.0 We have been running our shooting ranges for 10 years with this product. Pros ease of use and customer support. customer service is excellent. No hidden fees with the POS system. reporting is great, a wonderful off the shelf product that can be used by different businesses. the online eCommerce is simple and great to use. Cons The membership reporting for just the number of contracts that exist is not possible without going through a few additional steps. It should be a report with just a click of the button.. the software product is somewhat expensive. Review Source pW pete W. owner Sports Used the software for: 6-12 months ### "Very User Friendly!" April 17, 2019 5.0 great staff, good customer service. Pros We started with the FA system which was horrendous and not user friendly... A recommendation to EZ Facility has made the clouds disappear and alot easier to use! The back office assistance by staff is second to none...(ive made a few mistakes!) which have been fixed no problem Cons nothing very user friendly. always on the phone to help you ! Review Source Response from Jonas Software April 24, 2019 Pete: We have your back! Thank you for taking the time to write a review. Here at EZFacility we strive to make the customer experience a top priority-- and it is reassuring to hear about your positive experience. Should there be anything you need going forward-- please feel free to reach out to our support team at support@ezfacility.com. Be Well. -Bryant JG Jerry G. Owner Used the software for: 2+ years ### "The training makes the product very easy to set up and use. " May 30, 2018 5.0 Pros The ease of setting up a customer and taking a payment when you are busy is great. Once set up it is very efficient Cons If you don't remember the process to set something up, it's is a challenge to figure it out. The system could be more intuitive. Review Source Response from Jonas Software June 4, 2018 Jerry: Thank you for taking the time to write a review. Here at EZFacility we strive to make the customer experience a top priority-- and it is reassuring to hear about your positive experience. Should there be anything you need going forward-- please feel free to reach out to our support team at support@ezfacility.com. Be Well. -Bryant MJS Mark Jill S. Customer Service cum Receptionist Health, Wellness and Fitness Used the software for: 1-2 years ### "EZ as 1 2 3" October 17, 2022 5.0 Pros The booking of sessions is very easy. Also it helps when booking with a package for a single client. Cons I feel like EZ can still be improvised to be fully automated. Review Source MB Megan B. Business owner/personal trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Our experience has been great thus far. The system is simple and effective. " August 31, 2017 5.0 Pros I love the support. One of the customers representatives helped us get set up. He answered our phone calls/emails quickly, and he made sure everything ran smoothly. The other one trained us on our system, he was nothing short of amazing. One more representative contacts us to check up on us, and she provided a list of contact numbers. I can't believe how helpful the staff is! I also really like the simplicity. It's called EZ for a reason. Cons I think there should be an easier way to "log" sessions. You have to use the schedule, schedule the client, and then mark them as attended. Then again, it's nice, because there's never any discrepancy on when the client came in to train. It tells you what day, what time, and with what trainer. That's the only con I've found thus far. Review Source Response from Jonas Software October 23, 2017 Hello Megan, Thank you for your kind words and positive feedback. We are always happy to help our clients whenever or wherever they need us and we are continuously working to enhance our product! In the meantime, please continue to contact our Customer Support team at (877) 358-7774 with any questions or concerns. We are grateful for the opportunity to serve you and your business and we look forward to our continued partnership! - The EZFacility Team MT Michael T. Gym Owner Sports Used the software for: 2+ years ### "The software is solid but the support is excellent. Very responsive and very helpful" June 16, 2017 5.0 Pros Constant improvements being made to the software. I have never, with any product i have used, had better customer support. Cons Just some limitations in the on-line ordering and checkout. Other than that it is pretty configurable Review Source Response from Jonas Software October 17, 2017 Michael, it is great to hear from a satisfied client of five years. At EZFacility, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide excellent customer suport for many years to come. ¿ The EZFacility Team RW Richard W. Manager, Sales & Marketing Sports Used the software for: 2+ years ### "Great team and software at EZ Facility! They know their stuff! Customer Support #1" June 28, 2017 4.0 It has transformed our business and we are doing more online transactions than ever before with best in class Customer Service. Pros Their EZ Facility TMS/TCMS is easy to use, their Customer Support is the best I have seen for a SaaS company and the platform is always up. Cons For any rental type of client's, there should be greater flexibility in the customized feature set. We could do so much more if it was further built out. i.e. charging our client's different rates for different times of the day. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.