# Page 4 | EZFacility Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is EZFacility the right Club Management solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/54308/EZFacility-Club-Management/reviews --- EZFacility 4.4 (128) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of EZFacility ## Showing most helpful reviews Showing 76-100 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GL Grace L. Administrative Assistant Used the software for: 6-12 months ### "We do not use all of the features available but love the ones we do use." September 1, 2017 5.0 Pros I can schedule a new event quickly. I also enjoy the color code options. It is also easy to delete an event quickly. Cons It no longer saves my password. I had a conversation with the rep and he requested I use Chrome but that is not an option. I've not used Chrome for a year and it worked fine. Now it saves my old password and never keeps the new one. My co-worker has the same problem. Review Source Response from Jonas Software October 23, 2017 Hi Grace, Thank you for your positive review and feedback. We are always happy to help our clients whenever or wherever they need us! With regards to the password issue, we are continuously working to enhance our product. In the meantime, please continue to contact our Customer Support team at (877) 358-7774 with any questions or concerns. We are grateful for the opportunity to assist you and your business and we look forward to our continued partnership! - The EZFacility Team AZ Anne Z. Program Director/Specail Event Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "I have been using EZ Facility for 5 1/2 years and have been happy with the software and upgrades." August 25, 2017 3.0 Organizational skills, reports, easily accessed by Staff. Pros The simplicity of the software and the phone call or email away from assistance. Inserting Groups, rentals and revenue aspects are easily created. Cons I feel EZ Facility is set up for more a Personal Training as the primary concern. Our Facilities could benefit at concentrating more on membership base and groups. Please develop a one touch roster for all Groups not run out of EZ League. (Class Rosters) Review Source JC Julie C. Billing & Account Manager Health, Wellness and Fitness Used the software for: 2+ years ### "great customer service " May 25, 2018 5.0 Pros The ease of billing clients and creating invoices. We can create individual client profiles, add notes any time, and can save documents to their profile. Also have the ease of printing reports and statements. Cons The only issue I have had is that there have been errors on the client contracts that were saved in their profile. With your customer support team, we have been trying to figure out the issue. Review Source TP Toby P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Professional staff, outstanding customer support, ease of use" March 23, 2018 5.0 Pros EZ-Facility Software offers ROCK SOLID performance with almost no down time. In a 24 hour facility that is extremely valuable to our company. Customer support is second to none. Every time I call I get immediate resolution to any problem I'm having. That is a huge relief knowing that we not only have great software, but that we get the help we need when we need it. Cons Initial set-up can be tough for someone without a computer background. Online services for customers could be a little more polished. Mobile support for a tablet would be nice. Review Source PS Pat S. Assistant Manager Sports Used the software for: 2+ years ### "EZ Facility is limited only by my ability to learn the features!" May 24, 2018 5.0 Live scheduling and easy invoicing are the two main benefits! Pros I like that I can schedule, invoice and email so easily. I love the auto pay option for my monthly Table Tennis members! Customer support has always come through for me - no matter how often I call! Cons I cannot add multiple reservations to the same already created invoice. I have to add them one at a time. Could not figure out EZ Leagues. Review Source DL Daniel L. Sports Facilities Manager Sports Used the software for: 6-12 months ### "EZ Facility is a fantastic system, it is extremely diverse and user friendly. " June 6, 2017 4.0 We was able to engage more with our students via the app. Pros EZ Facility's best feature is there are no licences. It means we can have as many users operating the system at any one time. Also as it is web based system I can access the it anywhere which allows me to work at many locations. Cons To get payment from a membership when the customer is waiting at reception takes a while, due the the time required to fill in the information on the system before paying. Review Source Response from Jonas Software October 13, 2017 Daniel, thank you for sharing your feedback. We¿re grateful for the opportunity to provide a fantastic system to you and your business. If you have a question regarding taking payments from your clients, please contact our Support Team at 866.498.3279 ext. 3 Thank you for your partnership. The EZFacility Team JG Jeff G. Owner Used the software for: 2+ years ### "EZ Facility is what makes my business work. " May 24, 2018 5.0 Pros The client and schedule features are most valuable to me to schedule my training and control client information. It works perfectly with my website and allows customers to buy and schedule training. Cons It is not very intuitive for customers to use (especially new customers) I constantly receive calls and emails complaining about how new customers are unable to register for training. Review Source CG Chris G. Financial Controller Health, Wellness and Fitness Used the software for: 6-12 months ### "The software is ideal for a growing business that is quickly adding locations and clients." August 3, 2017 5.0 Pros The software is relatively easy to use and has many different functionalities that will suit every department across your business. The link up to a bespoke direct debit facility and membership App is a real benefit to the organisation and its clients. Cons The set up can take some time when migrating or upgrading from an existing membership system; however the long term benefits are worth the effort. Review Source Response from Jonas Software October 20, 2017 Chris, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business. If you have any questions regarding the set up process then don't hesitate to contact our support team on 0203 3270480 (Option 2). We look forward to our continued partnership. Serge Isidore K. Gestion clientèle Events Services Used the software for: Less than 6 months ### "Un bon logiciel pour les évènements" June 22, 2023 4.0 Pros EZFacility est un très bon logiciel pour les évènements, les organisations et aussi la réservation pour des sessions de formation . Très amical et facile à utiliser avec les petits et grandes entreprises . Un service clients très utile pour l'accompagnement. Je le recommande Cons Oui sur EZFacility ,le prix est coûteux et également les moyens de paiement sont limitées . J'espère d'assistance se chargera de ça pour le meilleur de ce logiciel . Je le recommande Review Source KL Kimberly L. Sports Facilities Coordinator Sports Used the software for: 6-12 months ### "Feedback on EZFacility" June 22, 2016 5.0 The site is very user friendly. Invoices are very clear and the customers understand the invoice. Whenever I need assistance the tech support are always there to assist. The way you can sort different topics on the schedule is very helpful especially with our facility since we have outdoor and indoor areas to rent. I would like to see a way to email a receipt to a customer. Pros tech support On the website they have FAQ that are very helpful and I will read those before reaching out to tech support to see if I can just fix the problem Cons that there is no way for you to email a receipt to a customer unless you print, scan and email. Most of our sales are done over the phone or in email so it would be very helpful to have an option to email a receipt. Review Source LC Linda C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Outstanding Technical Support" April 18, 2019 5.0 Pros Gives us everything we need to run our business in one type of software. Cons There are so many ways to do something; that we have to look it up to know which way to do it. Review Source nL natasha L. operations manager Used the software for: 6-12 months ### "The team at EZ has always been helpful with whatever problems I come across" May 29, 2018 5.0 Pros how it automatically calculates my invoices and helps with scheduling, as well as helping me with my accounts receibable. Cons When trying to make changes to a group of reservations I often get error messages which makes you have to start from scratch- this can be very frustrating. Also I feel there are almost too many features for one person to be able to use. with self service, the app, etc etc, I wish I had time to set up and maintain everything but its not possible Review Source WM William M. President Sports Used the software for: 2+ years ### "If you're in the sports facility business, then EZFacility is a must have!" June 25, 2016 5.0 Ezfacility is the life blood of my sports business, just as important as capital itself, we do everything through Ezfacility. We use it daily and its just awesome to be honest. Pros Everything, we have all of our contact information on here, our schedule, our payments go through here, its everything to us. Cons No cons, other then without Ezfacility, we'd be non-existent for awhile. Review Source SJ Steve J. Assistant GM Sports Used the software for: 6-12 months ### "If you have an athletics facility, EZ Facility is a must have!" April 18, 2019 5.0 We schedule games, rentals, camps, tournaments, and other events at our facility. EZ Facility has streamlined the organization process so no double booking happens and we're able to maximize revenue through that organization. Pros The software is very robust and can help in all aspects of the business. Whether it's scheduling fields, cages, lessons, camps, selling advertising: EZ Facility has you covered. Cons Nothing, it takes time to learn everything but customer support is top notch. Review Source MF Michelle F. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great company, great customer service and love the software." June 28, 2017 5.0 Switched from other software that we really hated, this one gets the job done by far. It automatically lets my trainers know of their appointments which is a huge plus. Other software that I checked into did not give me this option. Pros Software is very easy to operate. Love all the features, having our own app and whenever you have an issue, the customer service is top notch. Cons There's not really anything I don't like about the software. It would be nice if there was some support on Saturdays, but not that big of deal. Review Source cE christele E. hr and office manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Review for EZ" May 3, 2019 5.0 Great! Pros the customer support and reports we can do Cons some features we want seem logical but cannot be added which is a shame! Review Source VR Verified Reviewer Gestion de clientèle Government Administration Used the software for: Less than 6 months ### "Un bon logiciel " October 18, 2023 5.0 Pros Ezfacility est extrêmement utile pour la gestion des évènements et très facile à utiliser. Cons Les moyens de paiement sont limités et aussi le prix est coûteux. Review Source LP Lisa P. Owner/managing partner Health, Wellness and Fitness Used the software for: 2+ years ### "High Velocity" January 2, 2019 5.0 No issues. Pros It does all that is needed for our industry and to keep accurate records as well as communicate with our clients. Cons We use only a small part of what EZ facility has to offer. It would be great if there was a program for small gyms and training facilities that don't use all the features at a lower cost. Review Source TG Thomas G. Center Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "EZ Facility staff and training is top notch. Everyone is friendly and knowledgeable." June 1, 2018 5.0 Better customer service. More comprehensive software for our business needs. Good software support. Pros Online lesson booking; Memberme+; Overall comprehensiveness of the software to meet the needs of a growing sports business; willingness of EZ Facility to continue to make upgrades and improvements Cons Need to be able to exclude certain products and services from member discounts. We are new to the software, but my understanding is that member discounts apply across the board. While we currently provide member discounts to certain items, we do not to ALL items. We would like to be able to toggle products and services on and off as needed as far as whether member discounts apply Review Source Response from Jonas Software June 4, 2018 Thomas: Thank you for taking the time to write a review. Here at EZFacility we strive to make the customer experience a top priority-- and it is reassuring to hear about your positive experience. Should there be anything you need going forward-- please feel free to reach out to our support team at support@ezfacility.com. Be Well. -Bryant JG Janis G. Owner Used the software for: 6-12 months ### "The support is outstanding!!!" May 29, 2018 5.0 Pros The software is very user friendly and the support is awesome. I learned in about a week. If there is an error the team is there to assist. Very friendly people. Cons No complaints with the software program. So easy and user friendly. It is a great program. No flaws noted. Review Source Response from Jonas Software June 4, 2018 Janis: Thank you for taking the time to write a review. Here at EZFacility we strive to make the customer experience a top priority-- and it is reassuring to hear about your positive experience and kind words for our support team. Should there be anything you need going forward-- please feel free to reach out to our support team at support@ezfacility.com. Be Well. -Bryant LJ Lea J. Owner Used the software for: 6-12 months ### "I really appreciate the customer support" June 27, 2017 4.0 Pros You have everything with the same software. I love the service. Client like Member me + We use it every day Cons There's is some problems with the inventory. I think it would be great to have a report for all the inventory you did in the past with all the information and detail, like «set inventory or ajustment» by date. For now, it's not useful cause you can not have detail for inventory. Also, memberme+ is slow and you should have an admin side, so the trainer can book their personal training on their phone. Review Source CZ Cristina Z. it specialist Information Technology and Services Used the software for: I used a free trial ### "EZFacility" February 27, 2023 5.0 Pros We used the application for club management. It helped us to automate and speed up processes. Individual bookings were processed clearly, the software was intuitive to use. Dash boards and bulletin boards were easy to understand and automated. Membership management was used for administration, filled with functionalities. Integration was hassle-free. The application looks very nice and is easy to work with. Cons We occasionally encountered an error message if we wanted to edit groups. Otherwise I have nothing to complain about, we liked the software. Review Source Kevin M. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "null" March 12, 2017 3.0 Review Source MH Marlene H. front desk /office associate 1 Health, Wellness and Fitness Used the software for: 6-12 months ### "We are happy with EZ but every now and then, we find a need that is not capable of being met. " August 24, 2017 4.0 Pros The reports are clear. Ez-leagues is a nice system. It is nice that the membership pictures are on the profile page. Cons We wish there was an employee calendar /schedule. I wish we could use point of sale for ez-leagues only and not ez-facility. This would allow our intramural players to pay online , but we could still do our gym memberships through our front desk point of sale system. It also would be nice to do a membership overview report as of certain dates, and not just as of today. Review Source KS Kevin S. Owner & President Sporting Goods Used the software for: Less than 6 months ### ""Try it for free" is bait and switch" July 14, 2021 1.0 Started good, ended badly. We wanted to TRY it ("for free"), and after about 3 weeks, we realized it was not right for our needs, so we cancelled the subscription. That's when it got ugly. We paid for March, April, May, and June, even though we cancelled in March. They said, "No, you signed on to use the software, so we're going to charge you." Finally, after taking our money for 4 months and doing literally nothing to support us (because we were not using the software at all), they agreed to stop charging us. Pros The features and functionality that were promised were very, very attractive. We actually thought we could replace several different software packages with this single package. Cons Incredibly complex and not at all flexible. Do it this way, or you don't do it at all. Reason for choosing EZFacility EZF advertised all the things we needed, but could not deliver. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.