# Page 5 | EZFacility Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is EZFacility the right Club Management solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/54308/EZFacility-Club-Management/reviews --- EZFacility 4.4 (128) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of EZFacility ## Showing most helpful reviews Showing 101-125 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Justin R. Strength Coach Used the software for: 6-12 months ### "Hopefully it has gotten better" March 19, 2018 3.0 Pros When I used this product, it wasn't very user friendly. The scheduling was easy once you get things setup properly. Cons I didn't like the user interface. There are friendlier options out there. It seemed to be for more of a power user. Review Source AD Arlette D. owner Used the software for: 6-12 months ### "I havent been about to use EZFACILITY yet, there have been delays on my end" September 1, 2017 3.0 Pros The best part of EZFACILITY has been the customer service. He was personable, patient and knowledgeable and over the months, a go to person if I had a question and or concern. Always getting back to me quickly and providing efficient answers. My company has been delayed with opening our doors to the public, therefore I haven't been able to fully take advantage of the system...he has been encouraging and assisted me with a billing concern...I feel like a person, not rushed or ignored. he has made my customer experience excellent! I have to encourage him to continue with all the good work...He is truly an asset to the company and as a new business owner and hiring staff of my own...I hope to hire a couple people like him!!! Cons I haven't been able to actively use the system as we aren't open. Review Source Melina S. Sales Executive Marketing and Advertising Used the software for: Less than 6 months ### "An excellent product" March 8, 2023 4.0 Pros The scheduling and billing features are user-friendly and highly advantageous for our establishment. The scheduling functionality is particularly impressive, as it is effortless to use and comprehend. Cons No, everything is flawless. There are no downsides, and I am well-acquainted with the system. Review Source ES Eudora S. Personnel Used the software for: 6-12 months ### "Not the most user friendly " May 24, 2018 3.0 Pros Customer service is responsive. They answer or respond to calls and help troubleshoot. They help refer to the other departments if they can't help. Cons Tip component not available. Scheduling league games aren't as easy as it looks. Entering the schedule conflicts for each team is difficult Review Source PE Patrick E. Founder/CEO Consumer Services Used the software for: Less than 6 months ### " The Best Sport Software in the Market today..." June 27, 2016 5.0 My experience was how receptive everyone was to my requests compare to other companies like it who was just about the money. EZ-FACILITY was not only about the money they were more about my needs. I also like the fact that when they do not hear from me, they will call or email or contact me in some way to see if I need more help. I will say to anyone... if you would like your business to look professional, check out EZ-FACILITY. Pros What I actually love (not like) that, one is able to create anything with this software based on the shape of structure of your business. There are so much ways to maneuver and you'll always find something that works; call and ask and you'll be assigned to someone that will schedule a time with you that can help, that simple. Also, no good nor bad questions anything you like to ask about. Cons The amount of time to Learn it .... just that simple.... wish there was an easier way to learn it.... but to be successful... we have to spend time to learn our own products... Right??? That's what I would think. Review Source KL Karen L. Community Ministry Services Coordinator Education Management Used the software for: 1-2 years ### "CCHC's feed back" June 28, 2016 5.0 We have about 60 classes weekly and more than 500 members. We like EZfacility to manage our program. Review Source DC Donna C. Program Coordinator Used the software for: ### "EZ Facility review" March 26, 2012 5.0 I give EZ a 5 our of 5 stars based on my experience with them as a customer. Pros EZ Facility has improved the efficiency of scheduling lessons at our club. Since I'm the scheduler, I'm the one who notices all of the 'glitches' that come along with scheduling and EZ's software has made it easier for me to do this. I love the feature of the reminder e-mails going out to the client and the instructor. Also, for registering for various programs, EZ has taken away our paper registrations which is another big bonus. The BIGGEST pro of EZ is their customer service. They help willingly and are quick to reply. Cons The feature of the instructors not getting texts is a con. We would have to pay extra for this which is something that I would like to have been included in our current package. Review Source NR Nicole R. Manager Used the software for: Less than 6 months ### "Customer Support Level I is the very best!! I have nothing but, good things to say!! " September 22, 2017 5.0 I love the system cause I know no matter what I need help, one of the customer representatives has my back and will figure it out on his side so I never have to worry about any phone calls. Pros Its pretty easy to use but I love the immediate attention you get with a phone call. All off the customer support that I have used has been A+. Review Source Response from Jonas Software October 17, 2017 Nicole, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business. We look forward to our continued partnership. -The EZFacility Team SG Stefan G. Sports Club Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Since we have been using EZFacility to its full potential we couldn't be happier with the system." August 7, 2017 5.0 Training current and new staff on the system is quick and easy. I've had positive comments and feedback from everyone using EZ. Pros Fast and efficient booking and payment system. Reporting looks professional. Review Source Response from Jonas Software October 20, 2017 Stefan, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business. We look forward to our continued partnership. TS Tom S. President Used the software for: Less than 6 months ### "I have been very pleased with the support we've received" May 24, 2018 4.0 Pros The reporting is good and the software is pretty easy to use. We have been able to bring the support group up to date pretty easily. Calling support is very helpful - everyone from EZ Facility has been great to deal with. Cons it's early but I would like the ability to set up a Dashboard where I can see daily, mtd and historical information on one page. Review Source LC Linda C. Owner Used the software for: ### "It has been a great experience." August 27, 2013 5.0 Ezfacility has provided something that has become a rarity and that is Customer Service. We are a small fitness facility but never the less the staff at Ezfacility makes us feel that we are important. The program has been a little difficult for me to learn but the patience and understanding of Chris Fernandez has made it easier. I really like the fact that when I call I get a person on the other end. It makes the service more personable. We have also experienced great Tech support. Would like the response to be a little faster, a 24 hour return call would be more convenient that 48 hours. Because of the outstanding Service, we will use Ezfacility at our next location. Review Source AJ Albert J. Owner Sports Used the software for: Less than 6 months ### "Hands down one of the easiest softwares to use and manageable. Great customer service and support!!!" May 25, 2018 5.0 Pros The ease of use and ability to understand. The teaching and preperation for understanding with the learning sessions in advance were a great help. Cons The lack of customer support on the weekends and not available after 6 Eastern time. It's also hard to get in touch with anyone until after 930 am Monday-Friday. Review Source NP Nevada P. Office Manager Used the software for: Less than 6 months ### "Everyone is always really nice when I call to ask questions!" May 24, 2018 5.0 Pros You can generate reports for almost anything! I like that you can colour all the different functions. Cons how long it takes to do the attendance! I think there could be better reports to have. How it logs me out sometimes after a couple minutes but then other times will be fine for hours. Review Source JR John R. Owner Used the software for: Less than 6 months ### "Good support to start.Somewhat difficult to navigate the facility in the beginning.Support has been " May 24, 2018 4.0 member/client management auto billing Pros price is reasonable,navigation is ok to start.some of the tech support agents are good.easy to set up pkgs and pricing Cons more detailed reports on revenue collected would help. e,g would like to see a report on what im drafting in membership and pt sales Review Source KF Keith F. Chief Information Officer Used the software for: ### "Easy-to-use, affordable and well-supported software!" November 5, 2015 4.0 We have recently implemented the EZFacility Club Management software for our College fitness center. I'm very happy to say that sales and technical support and training were outstanding. Their staff is very quick to answer your questions with well-trained and courteous support staff. The software was easy to integrate with online credit clearing and is very easy to manage. We only had one issue regarding online memberships but were able to find an easy work-around solution through using their online groups feature. Incredible bunch of people with great software. I highly recommend them! Review Source KS Keith S. President Used the software for: ### "One of the Best Purchase I have ever made for my business" May 9, 2012 5.0 A must have for any business that accepts online and reoccuring payments or membership fees Pros \- Ease of use - Option to make URL's for payment that go directed to my business website or that can be sent out by email - Great reporting system - Eliminates the need to wait on web developers for payment related changes to the website. - easy contact with members - Mass emails to members Cons Needs a modular for total online membership sign up Review Source KF Keith F. Chief Information Officer Used the software for: ### "Great software!" January 24, 2017 5.0 We've been using EZFacility for management and billing for our college fitness center for our outside patrons. In every case, EZFacility's software and support has been outstanding for our staff and patrons! Review Source Response from Jonas Software January 31, 2017 Keith: Thank you for the kind words and nod of support! A huge goal of ours is to provide the best service possible, while also striving to assist our clients reach their personal and professional goals. If there is anything you ever need in the future please do not hesitate to reach out. -Bryant MR Mary R. FitCoach, Manager Used the software for: ### "EZ Facility is fantastic!" May 1, 2012 4.0 The customer support team does a fabulous job of assisting us with any member software concerns we may have at our club. If we have questions or need something explained, they do a great job of walking us through whatever steps we need to take to get a problem resolved. They are also friendly and professional. Other companies could most certainly take a page from their customer service manual. Pros Knowledgable and polite staff Cons Waiting to speak to a representative can be lengthy Review Source TR Terry R. Owner Used the software for: ### "Effecient " March 10, 2016 5.0 EZ Facility has been a great tool for our new gym. We recently opened a gym and have experienced tremendous growth. We are approximately 3 months in and have successfully added 760 members into the system. The management has learned the system quickly and are now efficient using it. Review Source Response from Jonas Software March 10, 2016 Terry: We thank you for your review and are ecstatic to hear of your success! Should you need anything now or in the future just reach out! AF Ashley F. Manager Used the software for: ### "EZ" March 24, 2015 5.0 EZFacility, I love working with your program. I know if I have any questions you guys are always there to help me. I never hesitate to call, because your customer service representatives are extremely helpful and nice. I love the fact you make no one fill insecure or stupid while learning your program. I am a computer dummy! LOL! Thanks, Ashley Farrell Review Source KS Kevin S. Ower, CEO Used the software for: ### "The EZ Facility software is very easy to use." April 18, 2016 4.0 The system is user friendly and very easy to use. Customers are notified in a very timely manner that updates are taking place. Our customer service rep is very knowledge about the services and our account and will go the extra mile to ensure we are receiving the best service. The system has minor glitches but are fixed timely. Overall experience is excellent. Review Source SC Sherry C. Personal Trainer/Office Manager Used the software for: ### "Reliable and Versatile Gym Software" December 8, 2015 4.0 I like that it is online and that it is easy to read. The software has lots of pros. Main complaint is that it's frequent refreshing of pages slows down the task at hand. This is one area I feel needs improvement. For the most part, though, it is good and steps to follow are intuitive and easily learned. LiquidGym Review Source IG Ian G. Used the software for: ### "Stacy Luchs" October 7, 2016 4.0 I have LOVED dealing with rep. Her flexibility, professionalism, and knowledge of the system is tremendous. She is always willing to answer questions between other scheduled training sessions and has been very flexible with scheduling training for us on multiple occasions. You have a valuable asset on your team! Review Source GG Gator G. General Manager Used the software for: ### "Great job! EZFacility" March 25, 2015 5.0 You guys/gals are doing some great work with this system. I really appreciate your efforts to improve the system. I just wish we didn't have some of the crashes. But I get this happens when you are constantly updating and improving your services. Review Source JS Jeff S. Owner Used the software for: Less than 6 months ### "While the trainer was great I felt the training was too rushed to really learn what I needed." December 30, 2017 4.0 Pros Broad abilities. It seems to have the tools to do a great deal more than I used it for but many of the tools need tweaking. Cons Complicated to make changes on the fly or program new items into memberships, etc. too many layers. My customers ALL complained how hard it was to try to schedule or sign up for cages so I stopped using it on my website. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.