# Page 2 | EZFacility Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is EZFacility the right Club Management solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/54308/EZFacility-Club-Management/reviews --- EZFacility 4.4 (128) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of EZFacility ## Showing most helpful reviews Showing 26-50 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RI Ryan I. Sports Centre Manager Sports Used the software for: 2+ years ### "An effective booking system" February 19, 2025 5.0 EXCELLENT. We are very happy with the service which is why we have been with EZ for 10+ years. Pros We have used EZ facility for 10+ years and it has been an effective programme to manage our schedules and invoice our hirers. Cons I am very happy with the service currently and there is nothing I would like to change. Review Source BK Bryce K. General Manager Sports Used the software for: 2+ years ### "EZFacility Review" September 30, 2024 5.0 Pros Wide range of functions that allows us to run our sport business under one software. Cons Takes some finetuning to best fit and serve your unique business. Review Source JB Jensen B. Owner, Director of Training Sports Used the software for: 2+ years ### "Dated and clunky but versatile" October 18, 2022 3.0 Painfully mediocre. The barrier for switching to a different system is high for us since we don't have dedicated admin staff so we've stuck around for too long and paid too much. Pros EZFacility is expansive and very customizable. It would allow you to manage any type of sports or fitness facility. There are many options for setting up memberships, training, rentals, POS, etc. It's fairly easy to learn for all levels of staff. Customer support will eventually fix errors on their end and will work with you over the phone to straighten things out. Cons It is brutally slow and clunky. Communication with their server takes way too long. There is lag in every single step of everything you do. It can be maddening if you're trying to enter in a number of sales, or book multiple sessions, or pull up reports. There are also way too many service outages. Frequently, it just doesn't work. When you're trying to ring up or check in or schedule a customer and have to apologize for the software not working, it makes you look amateur. It's also very dated visually and operationally. We've had the software since 2013 and there has been zero change to the way it looks. It has slowed down if anything since then.It's expensive. This is partially my problem but we just don't use many parts of it. If there was a scaled down version, I would switch to that personally. We don't use the check in, time clock, POS, locker rental, equipment rental, or most of the reporting or marketing features. This is the nature of our business so it's less of a problem with EZFacility and more just a comment on why it's probably no longer the right choice of software for us.Overall, it feels bloated, slow, and frustrating. We are currently looking at other software options and plan on switching by the end of the year. Review Source sD sean D. Owner Sports Used the software for: 2+ years ### "EZ Facility Is the Lifeline of our Facility - The Bradley Sports Center" May 29, 2019 5.0 Our overall experience with EZ has been excellent. Attempting to switch to a new scheduling/bookkeeping software would be monumental and thankfully, EZ has given us no reason to even consider that possibility. Pros EZ's intuitive learning relationship with the user is fantastic. There are functions that become second nature and those that are not accessed as frequently are easily recalled with just a couple of clicks. The ability to bulk schedule hundreds of recurring lessons over the course of several months is priceless. And the ability to create a large booking for a team or someone at the counter is quick and 100% accurate allowing us to let the customer see their and confirm right on the spot. With the invoicing functions, billing is straight forward and detailed. A client can question any item on an invoice and with the history function, we are able to see who made the changes or original booking and solve any miscommunication issues within a few minutes or hours. The pay functions are fantastic and using the cc interface is 100% accurate. Database storage is awesome and allows for a complete email campaign to all of a select group contained within the entire database. Email campaigns are professional and effective. The data mined from any campaign related to how many were opened, clicks that follow are priceless. It lets us gauge the relevance of the email and the response we get. Finally, when support is needed, even if it is just to ask how to do something, a REAL PERSON answers! Not only do they answer but they solve problems, help with tasks or take the time to teach us how to do something we do not know how to do. There is no better customer support in any business Cons My only complaint with EZ is its inability to process invoices in a timely manner with hundreds of items contained within in a single invoice. We have clients who provide lessons over the course of a month and each individual lesson is a single item. When trying to modify an item or add an item to the invoice, this process can sometimes take minutes to do. If I am trying to modify many items, like apply discounts, this can take sometimes hours to accomplish. The upside of this is EZ has been very responsive to this unique issue engaging me all the way up to personal calls with support team software engineers to see the issues and then address them. I will say that while not perfect, there has been progress in reducing the time these tedious but frequently recurring tasks take. Review Source CqP Carl q P. Assistant Director Recreational Facilities and Services Used the software for: 2+ years ### "The one and only software to use!" August 25, 2022 5.0 The overall experience for us has been great. Pros This software is a game changer for Parks and Rec departments. It offers a wide variety of features from OLR, public and private rentals, sport league, practice, rental scheduling, online credit payment processing, membership packages, and now self service. Cons The only features that I would say could be redeveloped or enhanced with better features or could be more user friendly would be the following 1. OLR and Self Service. The OLR I mentioned could have more options for separate registrations. Also, when you pull a group that all registered online and lets say it is for 2022, when you export that group in the comments sections it shows comments from 2021,2020, 2019, and so forth for said client. When you pull a group for 2022, I only want to see comments from 2022 for that client. The other option would be the self service feature. It is not user friendly and can be confusing to start up. This options would be great for us, but the tutorial is not very informative. Reason for choosing EZFacility More features, which best fit the needs and wants of our department. Review Source Response from Jonas Software September 8, 2022 Hi Carl, thank you for your feedback regarding our online registration and self-service features! We realize the importance of these modules to our clients and are actively working on new features and enhancements for both. In fact, we recently launched a brand-new registration module called EZSignUp, which offers more flexible tools for building online forms. We also released new resources view in the self-service portal which makes it even easier for clients to book classes and rentals online. Please feel free to let us know if there is anything else we can do to improve your experience with us! DR David R. President Health, Wellness and Fitness Used the software for: Less than 6 months ### "I am in disbelief. " April 17, 2024 1.0 Aggravating, depressing, waste of time, damage to business Pros I can NOT think of any! They claim they have been in business for years and that the software is "cutting edge" yet after I had been told things and PAID for the service I discovered a lot of things were simply not true. Cons They claim they have been in business for years and that the software is "cutting edge" yet after I had been told things and PAID for the service I discovered a lot of things were simply not true. You want an email notification when someone uses a form? That requires a special ticket request. You want a drop down menu with multiple selections? NOPE, they do not and CAN NOT offer that, on their "cutting edge" software! The absolute WORST is they told me AFTER I PAID that people can not use the forms from their cell phones. Yes! In 2024 they have a product that is not compatible with cell phones!!!! I am in disbelief. Can they possibly be serious? Can any legitimate business really think they can operate like this? I tried several times to give them a chance. At some point you have to cut your losses Review Source MAL May Anne L. Secretary / Reception Health, Wellness and Fitness Used the software for: Less than 6 months ### "User Friendly " March 31, 2023 5.0 EZFacility makes my day easy going and to all of my colleagues. Our business is always on busy mode and this system helps us to manage the customer in front of us without any long time of waiting which we love the most. Our customer enjoy the app as well for online booking which is our top 1 priority, the customers convenient. Pros Among all the systems I have used EZFacility makes me feel that life can be easy then why other system are difficult to user. The first time they introduce me EZFacility was like I have used it for few months already, very easy to use and the next day I manage alone. This system is highly recommended for start up and even long time running business as it's super convenient and user friendly. Our clients are happy with the same as well. We never hear any complaint or bad feedback about EZFacility. All in all this is 101% best system I have ever used. Cons Honestly speaking, seems all is good. In my own experience it's 101% thumbs up! Reason for choosing EZFacility Our management chose this and I can say they made the right decision in choosing this system! Review Source Response from Jonas Software April 19, 2023 Hi May Anne! Thanks so much for taking the time to review EZFacility. It's great to hear how the software simplifies your day-to-day and that your customers are enjoying the mobile app. Feedback like this is why we do what we do! If there's ever anything we can do to make your experience even better, please don't hesitate to reach out. DS Darren S. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "The Crew Club - Charities & EZFacility" April 26, 2023 5.0 Great service, very friendly approach from all staff, a produce that will be used day-to-day and will make a massive difference to our work, a very clear training process focusing on this areas that are importance to your needs. Pros It works for small & medium charities, the training sessions are very well delivered by experienced staff, having the sessions recorded is very helpful to reflect back on, the cost of the product is very competitive, the software is flexible, the option for a branded app that links to the software to very good, the team from sales to training to support have been great. Cons We are new to EZFacility and haven't found anything that we don't like about the system. As we start using it more we may find that they are options that would be good that are not included, but at this stage we are very happy. Reason for choosing EZFacility It was more cost affected, it dose what we need it to do, when searching for it online we could see that other charities used it to. Review Source Response from Jonas Software April 28, 2023 Darren, thanks for taking the time to review EZFacility's software! It's great to hear how our personalised training sessions have helped set you up for success. Thank you from the entire EZFacility team for your partnership and trust. We look forward to working together for many years to come! BS Bryan S. Owner Sports Used the software for: 6-12 months ### "Baseball Facility use" August 3, 2022 5.0 This has been a great software for my facility. I am able to manage nearly every aspect of my facility through this software. Like everything else, it has a few things that could be improved, but the support team is always there to help and seems that they are always adding upgrades to fix the little things constantly. I am very happy with this software. Pros The ability to schedule and put the clients in a schedule is the feature I like the most. I also like the fact you can set up online purchasing for lessons, camps or any other things I hold in the facility. The ability to enroll into a group setting for camps/teams is also an excellent feature. Cons Sometimes this software runs slow or you have to log out and log back in quite often. No mobile app to operate from when out of office. Reason for choosing EZFacility The support staff seemed to be quite a bit more invested in customer success. Review Source Response from Jonas Software August 4, 2022 Hi Bryan, thank you for taking the time to share your experience with us! It's great to hear that our scheduling features are working well for you. We really appreciate your feedback and loyalty. If there is ever any way we could improve your experience, please feel free to reach out! HM Helena M. Director Facilities Services Used the software for: 2+ years ### "Satisfied Customer" September 30, 2022 5.0 We like it! and the cost is affordable which is a huge consideration for our organization where funds are ever diminishing Pros It is easy to use and the staff learns it quickly. The self-service portal was an outstanding solution during COVID operations and we have continued to use it for program registrations and to publish a general schedule Cons Would love to see a more robust registration process for group classes; if not possible, having clients be able to cancel registration processed with Groups would save us some precious workforce resources. Figure out a way to show registration in classes using Groups in "MY Schedule Alternatives considered [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Reason for choosing EZFacility Cost and ease of use and setup Review Source Response from Jonas Software October 11, 2022 Hi Helena, thank you for leaving a review! We value your insights on the self-service portal as well as your suggestions for the registration process within EZFacility. If you ever have any more comments or suggestions, feel free to reach out! CP Chris P. Sports Club Manager Sports Used the software for: 2+ years ### "Excellent facilities management software with top customer service" June 21, 2022 4.0 EZFacility has helped our business massively and I would happily use it again in future businesses due to the quality of customer service and ease of use. Pros Easy to use, intuitive, detailed booking platform. Use it to manage our 600+ members, administrate swimming lessons and group exercise classes, organise bookings, bill customers, track payments. Customer service is second to none. Cons Layout and interface are a bit dated and, therefore, not the easiest to use for a new user/client. Not a problem once the user is used to it. Can be convoluted and long-winded to set things up at times without much automation. Review Source Response from Jonas Software June 22, 2022 Hi Chris! Thanks for taking the time to leave us a review. We're so glad we've been able to help streamline your operations. We also appreciate your feedback on our interface. We recently launched a brand new user experience that addresses your points. This new experience includes a modern design, as well as improved workflows---which means you can complete tasks in fewer clicks. If you're interested in seeing how it works, please send an email to info@ezfacility.com requesting access to our new UI. Thanks again! - The EZFacility Team VR Verified Reviewer Educator Government Administration Used the software for: 6-12 months ### "Extremely difficult to use and get help" November 28, 2018 3.0 The people that work there are friendly, but I shouldn't have to contact them so much via phone and email. I wish we had purchased a software that was more user-friendly. Pros The staff are very friendly and when then actually are able to help me, they are patient and try to answer all of my questions. The list of capabilities of the software is long and wonderful. Cons This software is the most illogical, non user-friendly software I've used in a long time. When I get someone on the phone to help they make it seem easy, but once I'm left to work on my own I can't remember what to do. It's not intuitive and does not seem to have a logical organization. I know that it has many many capabilities, but trying to figure out how to use all of them would take WAY too long. I wanted software that would be easy to use, not one that would take 2 to 3 weeks of training to learn how to use. Every time we have a new employee they will also have to endure lengthy hours of trainings. It's not an ideal use of time. There are times I've called for help and the customer service person has said flat out, "I don't know." That doesn't help me as I'm trying to learn a new software system. Review Source JC Jennifet C. Head receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent system" October 7, 2022 5.0 Excellent Pros Packages. It is very user friendly. Easy to understand. Cons No. Everything is perfect. No downside and I am familiar with the system Reason for choosing EZFacility I like the system Review Source Response from Jonas Software October 11, 2022 Hi Jennifet, thank you for leaving a super review! We really appreciate you taking the time to share your positive experience with EZFacility. If we can ever improve your experience in any way, please don't hesitate to reach out! SE Scott E. Manager Sports Used the software for: 2+ years ### "EZ Facility is all purpose " September 26, 2022 4.0 EZ Facility has been a great help. Fortunately our business was growing at the same rate as our understanding of the software. Technical Support can be hit or miss. Often it feels like support is learning along with you. However, it has been a while since I personally contacted them. Things may have improved. Pros EZ Facility is s great all in one tool to run a sports facility. Cons EZ Facility can be too complicated for new employees. It takes a lot of training. It is a great set of tools, but they can be a little clunky. Review Source Response from Jonas Software October 11, 2022 Hi Scott, thank you for taking the time to leave a review. We appreciate both your pros and your suggestions for improvement. It's great to hear that EZFacility is an all-in-one to run your sports facility! Please feel free to reach out if any other comments or concerns arise. Christine A. Gestion de clientèle Facilities Services Used the software for: 1-2 years ### "Outils d'installation de loisirs " August 25, 2023 5.0 Pros Très facile à utiliser possédant une version d'essai gratuit permettant de voir clair dans ses fonctionnalités Cons La non disponibilité dans certaines pays Review Source JC Jen C. Head Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "User Friendly" January 14, 2023 5.0 This software, EZ Facility is everything. At first, I was confused with the system when I started my job years ago but then, after how many months of using, it is very easy and all features are very helpful. It makes my tasks easier to do, easy for me to train my colleagues. I am so happy that the company I am working with is using this software. Pros One of the features I like most on this software is very easy easy to book classes and PT Sessions. Just few clicks and you will be able to book sessions for classes and 1:1 PT sessions or groups. Cons Nothing. I've been using this system for almost 7 years and I am so satisfied with the software. Review Source AS Armando S. President Sports Used the software for: 2+ years ### "Sports TC" October 4, 2023 5.0 Happy Pros Bookings management and online payments. Cons We have several applications we don't use. You shouod offer a smaller package at less cost to small operations as us. Reason for choosing EZFacility Easy way to manage our bookings and payments. Review Source JM Joanna M. Health Coach Health, Wellness and Fitness Used the software for: 2+ years ### "This system can do everything you need to run your facility and the support is excellent!" September 10, 2017 5.0 This software has helped our small team to maximize our efficiency! The features of EzFacility help us to get our billing and scheduling done quickly and accurately, which maximizes the time we are able to spend in the gym with our clients! Pros The best feature about this software system is the packages feature! This screen makes it so easy to create and define the right packages for your team and clients. The defined reservation/package types make scheduling and billing simple! Take the few minutes to define your reservations and packages up front. It is an easy step and it will save you hours of time later! Cons There is a learning curve to using the system. It is user friendly, but not simple. You may need to search for a report or feature that you need, but most likely, if you have thought to do it, the feature is there! The client education is excellent and the tech support group is great! They are very responsive and there to help you until you feel completely comfortable with all of the features you use! Review Source Response from Jonas Software October 23, 2017 Hi Joanna, Thank you for your kind words and positive feedback. We are always happy to help our clients whenever or wherever they need us! We are grateful for the opportunity to assist you and your business and we look forward to our continued partnership! - The EZFacility Team VR Verified Reviewer Athlete Sporting Goods Used the software for: 2+ years ### "Great for a gym business" September 7, 2018 4.0 I think this best solved the need to check in members and guests easily, and orderly. Pros I liked how easy this software helps in registering new members. It was easy to designate between members and just day visitors, as well as tracking needed documents in order to participate. The facility I used it in hired a number of high school students to maneg the front desk, and there was never a problem mentoring others on it. Cons I didn't have too many problems in working with EZ Facility. My role within the business I used it in was limited to custoimer interface, and for that I rarely had difficulties using it. Review Source KM Katalina M. Ing. Sistemas Information Technology and Services Used the software for: 1-2 years ### "EZFacility lo hace facil" July 18, 2023 4.0 Pros me encanto que puedo programar los clientes en un horario establecido y la gestion de compras en linea. Cons Puede que llegue el caso que se ponga lento este aplicativo o se cierre inesperadamente. Review Source CT Charles T. Controller Recreational Facilities and Services Used the software for: 2+ years ### "Use of EZ facility" October 3, 2022 4.0 Pros Scheduling, billing are easy to use and very beneficial for our facility. Scheduling is fantastic. Easy to use and easy to follow Cons Training is a little difficult for showing others how to use. Review Source Response from Jonas Software October 11, 2022 Hey Charles, thank you for taking some time to leave a review. It is awesome to hear your positive feedback, especially about our scheduling. Your comments on training will be noted, and if any other thoughts/suggestions come up, please reach out! DB Darcy B. Director, Parks and Recreation Government Administration Used the software for: 1-2 years ### "Life Changing Software" November 3, 2016 5.0 Our municipality controls 8 fields in our city stadium hosting little league baseball, travel baseball, senior baseball, little league softball, men's softball, women's softball, tee ball, junior soccer, travel soccer, adult coed soccer, adult coed kickball, football - and all manner of tournaments, as well as renting out our fields to neighboring towns whose facilities are not adequate to their needs. We also manage a separate soccer field in use for practice and league play. Before we had EZFacility, an enormous amount of time, effort and energy was expended in scheduling and not always with success. Every change in date or time, every rainout became a major headache, not to mention the confusion that erupted when four teams showed up to use the same field or when bases were incorrect. Imagine a huge game of Telephone with conflicting information between coaches and field crews! It could truly become a madhouse in Parks and Recreation. When we finally began to use EZFacility, life changed. The training was excellent and using the system is a breeze! Scheduling an entire league is quickly done and it is not possible to double book any field. Our field crew knows at a glance which fields to ready for which sport and there is never a problem looking weeks ahead or back . The rare times when a problem arises, the help desk is available and the problem quickly solved. This has saved time and eliminated the frustration that too often accompanied this task previously. Pros Ease of use, reliability, share-ability, time saving, accurate Review Source MF Myles F. Ice scheduler Facilities Services Used the software for: 2+ years ### "Great product " September 13, 2022 5.0 Love it. Use it daily and it helps keep our business organized. Pros Easy to use. Accurate and efficient . Always happy to send customers their invoices with ease. Cons I wish it was a little easier to separate the invoices. Review Source Response from Jonas Software September 21, 2022 Hey Myles, thank you for leaving a review! We are so glad to hear that you are able to keep your business organized through using EZFacility. Your feedback is appreciated and if you ever have any other suggestions for EZFacility please don't hesitate to contact us! AC Adam C. VP Recreational Facilities and Services Used the software for: 1-2 years ### "Private shooting club " August 1, 2022 5.0 Pros EZFacility has been instumental in our growth...great to help us market various training opportunities to our members Cons I am not a "techie" so I have to call support from time to time, but they are awesome Reason for choosing EZFacility Better security for our member's data, good price point Review Source Response from Jonas Software August 3, 2022 Hi Adam, thanks for reaching out and leaving a review! It's awesome to learn that EZFacility has been instrumental in your growth. We are also glad to hear that our support team has successfully been able to help you with tech related situations. Your feedback is extremely important to us, so thank you again for sharing. If we could ever improve your experience at any point, always feel free to reach out! SW Sergio W. Gym owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym review " September 26, 2022 4.0 Pros Giving my clients a reminder about their sessions Cons Needs to remind clients when they have to pay again. Review Source Response from Jonas Software October 4, 2022 Hey Sergio! Thank you for taking some time to leave a review. Your feedback is greatly appreciated. We are glad to hear that you're able to easily remind your clients about sessions at your facility. Please don't hesitate to reach out with any more feedback you may have for us in the future! 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