AutoClerk

MyHMS

3.5 / 5 2 reviews

Who Uses This Software?

Hotels, Resorts, Hospitality Management Companies, Franchises, Bed & Breakfasts, Campgrounds, University Housing, Non-Profits, and Hostels. Configurable for international currencies and languages.


Average Ratings

2 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • AutoClerk
  • www.autoclerk.com
  • Founded 1981
  • United States

About MyHMS

AutoClerk provides powerful, mission-critical software solutions that help you manage the daily tasks of running your hotel, managed hotels or chain. Featuring both web-based & desktop property management systems, AutoClerk offers integrated credit card processing, web-booking engines, and a vast number of certified interfaces to third-party products. Our customers are supported 24/7 by our courteous and dedicated staff, all with hands-on professional experience in the hospitality industry..


MyHMS Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

MyHMS Reviews

Cheap solution with plenty of bugs

Nov 07, 2014
2/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: As someone who uses MyHMS on a daily basis, this PMS is updated semi-frequently, but not always for the better. Inconvenient downtimes (maybe once/twice a month) that last for hours with no explanation, loss of features through updates, constant "glitches" with the credit card tokenization process via Shift4, so on.

If you're looking for something to get by, might be worth a look. Using this PMS is mostly straightforward if you can get around the oddities and glitches. If you're looking for something dependable, look elsewhere.

Vendor Response

by AutoClerk on November 10, 2014

Dear Scott, Thank you for taking the time to review myHMS. We always appreciate hearing from our clients and we are dedicated to ensuring our clients have a great experience with our product. As such, we are constantly making feature improvements and always ensuring our customers receive 24/7 support. We are also working on new processes so the product updates minimize downtime and occur at times that least impact our hotels. In addition, we are happy to report that we are working with Shift4 on updates that will occur within two weeks. Again, thank you for your feedback. It is very important to us.

Great PMS and Excellent Support

Aug 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I own and manage several hotels and, as such, travel extensively. With myHMS I can run all my properties from anywhere with my iPad, and can switch between properties seamlessly with myHMS's property QuickSwitch. The new Manager's Dashboard feature gives me all my important metrics at a glance so I can make decisions quickly and effectively. The staff at AutoClerk is always there to help if I have questions and is responsive to my project suggestions.