# MyHMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyHMS the right Hospitality Property Management solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/54488/MyHMS/reviews --- MyHMS 4.3 (7) [View alternatives](https://www.capterra.com/p/54488/MyHMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of MyHMS Ease of use 4.3 Customer Service 4.6 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Shawnda C. administration/front desk Hospitality Used the software for: 2+ years ### "Missing Autoclerk" September 14, 2022 5.0 What can I say that explains it better than: I MISS it!!!! Pros The customer support. They were always knowledgeable and friendly!!! Cons It was tricky to learn to use in the first place. A bit clunky and not so intuitive for most. It was intuitive-ish to those of us who prefer IBM over Apple. This was, unfortunately, one of the two reasons my boss chose to change systems. Review Source LB Leisa B. Owner Hospitality Used the software for: 2+ years ### "Easy to use, reliable and mobile" March 10, 2018 5.0 Pros myHMS is amazing! Within minutes of logging on, I can see everything going on at my property! The ability to check remotely from my phone, tablet or computer saves me time that I can devote to guest's needs. For my staff, the simplicity of making a quick reservation is superb, check-ins and check-outs are a breeze and paperless optional, this all creates a smooth and speedy process that our guest appreciates. Cons Would like to see more housekeeping features with the ability to assign rooms and track progress. I know they are working on something now. Review Source RL Richard L. Owner Hospitality Used the software for: 2+ years ### "Happy to put MyHMS behind us!" March 16, 2022 3.0 Pros Not really anything. MyHMS is quirky, with an older interface built for a different time. It might work well for Best Western, however, it does not work well for a small boutique hotel looking to elevate. Cons Having to search for new reservations, and being unable to search by reservation number. Review Source JJ Jeramiah J. Assistant GM Used the software for: 2+ years ### "very user friendly" February 28, 2018 5.0 Pros The help desk provides great customer support. The abilities to customize confirmation letters is fantastic. Cons Would like to see the capabilities to bill multiple room walk-in reservations to one folio so there is only one authorization on the guests credit card and it speeds up the process of checking the guest in. Review Source RM Reeva M. General Manager Hospitality Used the software for: 2+ years ### "User friendly" February 28, 2018 5.0 Pros Works well on a mobile device. Multiple ways to preform many tasks ( reservations, check - ins ...) a They are willing to listen the customer and add features requested. Cons There are not defined cash drops for each shift. Would like more options for the housekeeping side. Review Source SC Scott C. Front Desk Supervisor Used the software for: ### "Cheap solution with plenty of bugs" November 8, 2014 2.0 As someone who uses MyHMS on a daily basis, this PMS is updated semi-frequently, but not always for the better. Inconvenient downtimes (maybe once/twice a month) that last for hours with no explanation, loss of features through updates, constant "glitches" with the credit card tokenization process via Shift4, so on. If you're looking for something to get by, might be worth a look. Using this PMS is mostly straightforward if you can get around the oddities and glitches. If you're looking for something dependable, look elsewhere. Review Source Response from AutoClerk November 11, 2014 Dear Scott, Thank you for taking the time to review myHMS. We always appreciate hearing from our clients and we are dedicated to ensuring our clients have a great experience with our product. As such, we are constantly making feature improvements and always ensuring our customers receive 24/7 support. We are also working on new processes so the product updates minimize downtime and occur at times that least impact our hotels. In addition, we are happy to report that we are working with Shift4 on updates that will occur within two weeks. Again, thank you for your feedback. It is very important to us. HK Hanna K. Used the software for: ### "Great PMS and Excellent Support" August 7, 2014 5.0 I own and manage several hotels and, as such, travel extensively. With myHMS I can run all my properties from anywhere with my iPad, and can switch between properties seamlessly with myHMS's property QuickSwitch. The new Manager's Dashboard feature gives me all my important metrics at a glance so I can make decisions quickly and effectively. The staff at AutoClerk is always there to help if I have questions and is responsive to my project suggestions. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.