GE Healthcare

Centricity Practice Solution

4 / 5 127 reviews


Average Ratings

127 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
  • Support
    Online

Vendor Details

  • GE Healthcare
  • www.gehealthcare.com

About Centricity Practice Solution

Includes EMR and practice management modules that may be used independently. Provides scheduling, denial management, financial dashboard, and more.


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Centricity Practice Solution Features

  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling

Centricity Practice Solution Reviews Recently Reviewed!

Centricity has saved us time and effort in our Billing Department and Daily Posting.

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Centricity has been the easiest transition to a software I've had. With as many interfaces as we have with other systems, Centricity was able to accept all of them and help us keep our staff highly functional and kept up with all of our daily responsibilities.

Cons: The reporting from within Centricity lacks the customizable reporting we were used to with our previous software.

Overall: Centricity has helped me get through our daily inventory with payments and deposits faster than ever before. The ease to which we can post and work our checks and denials has given us more time to focus and work on projects within our department.

High cost, low flexibility

Nov 09, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
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Comments: May be a good system for a very large practice but it is far too costly and inefficient for small specialty practice

Pros: Good integration with billing software THere is nothing else good to say .................................

Cons: High cost Forms cannot be manipulated or changed without spending additional money Some basic reports are available but any specific information desired by a specialty practice cost money to formulate

Centricty

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to navigate through all areas. Great scheduling and billing software. Easy to train staff on all functions.

Cons: Reports are not very robust. System slow at times when posting payments and reviewing unpaid claims for follow-up.

User unfriendly

Aug 11, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: This software contains everything needed to to manage a clinic. The summary page is nicely formatted and easy to read.

Cons: Even though the summary is easy to read, it is not easy to get to the information you need. It take time to learn even for the computer literate.

Simple program with simple features.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall it is a great program. I would say it would be best for a smaller practice.

Pros: It is basic and easy to use. Once you learn the systems it is very easy to navigate. Posting on claims and accounts are VERY easy to do.

Cons: It may be too basic for a company looking for more high-tech features. It does not have all the flash bells and whistles of other newer systems.

Customer support nonexistent.

Jun 27, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Your "experts" know less about computers in general, and your system in particular, than I, and I'm a Boomer.

Pros: Cheaper than Epic.

Cons: Inability to mesh with labs, frequent crashes, and staff refusal to address any and all issues.

Review of Centricity for Neurosurgery scheduling

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The software was very easy to learn when I started using it. The scheduling was very user friendly and we are able to enter all of the info we need to see our patients.

Cons: The calendar feature was the only thing that I did not like. When switching from one month to the next you keep having to pull the calendar back up. It does not stay up.

Did a new EHR rollout over 7 practices with Centricity

Jun 08, 2017
4/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: They need to streamline training and make the software a little more user friendly. There are too many decision trees and it can be confusing.

Pros: It is adaptable to any specialty and there is a forms customization that can be utilized which is very helpful.

Cons: It is not user friendly and requires extensive training which is difficult to do while you are still trying to give care.

CENTRICITY

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Love that you can run reports and 'banner' ge centricity with something like" all patients over 65 need to be asked for a polst" love the ability to run reports

Cons: scheduling was outsourced to medical manager as did not love centricity scheduling. blocking schedules was a mess when we first started

Easy to use

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: Our entire Clinic loves this program and we will continue to use you

Pros: Easy to learn and teach people. Not hard to assign each user restrictions and our whole office uses it

Cons: It's hard to get a one-on-one with customer support and to do webinars takes too much time and they always ask for a specific time and working in a medical clinic it's hard to give

User Friendly

Feb 25, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
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Comments: This system is user friendly and it allows the user to navigate through the program easily.

User Friendly

Feb 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
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Comments: This is a very user friendly system but the system lacks user support.

Pros: Its Work file ability to separate different clinical areas.

Cons: Inability to identify certain edits.

EMR for an internal medicine practice

Feb 24, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We have had this for more than 4 years. Since the start, it became clear that it had Major, major flaws. GE implied that they were going to fix in the upgrades, but to this date nothing!. They have obvious bugs--where the program asks for a choice, but either choice results in the dame thing. The diagnoses come down from a multiple choice menu, but in some, after you have chosen and migrated to a different screen, it states that it is an un-coded diagnosis. I don't understand why it would be listed in the choices. Pharmacy choices are ridiculous. It will default to out of state pharmacies--simply starting alphabetically. After selecting a new pharmacy, the program defaults to the one you have just replaced. There is no end. The programmer must have had fun adding unneeded mouse clicks. For example, in renewing a prescription, there are 5 more clicks to do before finalizing it. Clicks that do not offer a choice. Basically, just repeating OK, OK,OK, reviewed, OK.

Pros: I can't think of anything that a different program does not do better.

Cons: I don't have time for this.

A good overall system

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Centricity is a good overall product to use. It has a solid customer support system, ease and flexibility in report writing and a good flow to the navigation of the overall application. Centricity was the first ever EHR system I'd ever used and within a week I was moving through it very comfortably. I recommend this product for an existing practice that is looking to expand and grow.

Pros: Customer support Good reporting Easy navigation

Cons: Not for a start-up practice

Recommendations to other buyers: For a mid-ranged price application I recommend this. Your employees will be up and running in no time.

MIddle of the Road EMR

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: While there is not anything flashy about Centricity it works well as a stand-alone EMR system for a larger practice or Hospital. Functionality is god and very easy to navigate.

Pros: User-Friendly. Quick access to desired features with limited clicks

Cons: Somewhat lacking in the "add-ons" department. Could use a little more color to the display.

About Centricity Practice Solutions

Jan 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall its a good system for practice management, it is very customizable and you can share the patient's medical record with other colleagues. On the downside, the cost it is very high.

Pros: Customizable

Cons: Price

Great Product

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The level of customization is incredible. Flexible enough to cover any workflow needs.

Works Well For Us

Dec 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Centricity Practice Solutions works well for our 10 community health center and 2 PACE sites - we have been on since 2009. We have good relationships with GE and observe that they continue to respond effectively to the changing healthcare environment.

Pros: Customizability

Cons: Customizability

Recommendations to other buyers: Consider this product for outpatient clinics. Find out about new opportunities for intraoperability with Epic.

Logician/GE Centricity User Since 1996

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are an FQHC and have been using the Logician/GE Centricity product since 1996. We are currently using Centricity Practice Solution.

Pros: Centricity Practice Solution is user friendly. The greatest selling point for us has been the ability to customize forms to meet the needs of our users. Customization in turn has given us the ability to extract data for internal, state and federal reporting.

Cons: The cost of user licenses is expensive. The product currently does not work with newer browsers and occasionally runs into problems with Windows updates. Bug fixes are not always addressed in a timely manner but there have been considerable improvements with customer support since 1996.

Customizable

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We have used GE Centricity for 11 years now. The biggest advantage has been the customizable templates which works well for individual practices and specialty practices. When we first signed on, GE staff helped with the customization, but since then one of our practitioners, who programs for a hobby, has been able to develop several new forms and adapted forms for our use. Customer service has been spotty at best, but the user's group has been very helpful. The stability of the platform has been variable lately. The Smart Search function for finding diagnoses and diagnosis codes has never been very helpful. The third party vendor for medication interactions does a very poor job, using outdated information that requires time-consuming added steps in prescribing.

Pros: Customizability

Cons: Diagnosis search, medication interactions

Recommendations to other buyers: If you like the idea of developing your own templates to match your workflow, this is the product for you.

Very flexible and customizable; full-featured EMR and Practice Management

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been live on Centricity Practice Solution at our pediatric practice since 2007 and were on Millbrook Paradigm practice management software (which became the practice management component of CPS) for years prior to that. The system is very powerful and has met the needs of our pediatric practice and allowed us to become NCQA Level 3 certified as a patient-centered medical home.

Pros: Integrated scheduling, billing, EMR. We have also integrated check-in with Phreesia, reminder calls with CallPointe, provider-ordered electronic lab ordering with labs returning into our system with Liason EMR-Link, and have a workflow to use CHADIS with our patients. Additionally, we use secure messaging and patient portal and have integrated with our state's immunization registry. The ability to modify forms to fit with changing practice needs is extremely useful.

Cons: Would be nice to have a smartphone-based interface.

Recommendations to other buyers: Our practice has been very pleased with this system and I heartily recommend it.

Expensive Software, time consuming, not very user friendly

Dec 13, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: At the time my practice purchased this software it seemed like a good system, but when it came to using it on a daily basis we realized it was very time-consuming and not all that user-friendly.

Pros: Had a lot of bells and whistles

Cons: Not very user-friendly

Recommendations to other buyers: Sorry, I didn't really like this software. It's okay, but there are other's out there now that are much easier and faster to use.

CP v12

Dec 12, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: CPS has come a long way since 9.5. Lots of changes and lots of new directions.

Pros: New direction with Providers giving more input on future releases is key. Product is more stable and speed efficiency have increased.

Cons: GE Support need to call back SR in a more timely fashion. Unable to update the system without taking the whole system.

Big Box with Big Bang!

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We have been incredibly happy with our GE Centricity experience over the last 6 months. As a fresh install on a remotely hosted solution we were apprehensive about its functionality. However, due to the continue support of the GE Centricity team and the power of their architects and engineers, we have an incredible EMR that is highly portable, agnostic to devices, and VERY secure. GE was able to support our creativity and we look forward to a long working relationship with the GE Centricity team and family of products and services!

Most Versatile for Developers!

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Unlike other EMR solutions I have found Centricity to be the most open for developers whether you are an expert or beginner. I have developed the most incredible encounter forms within Centricity and it has been such a wonderful experience and opportunity to received positive feedback of your work by other Centricity users.

Too much redundancy

Dec 06, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: It seemed evident that this software was not developed by a clinician who had recently used an EHR in practice. There was loads of redundancy and it therefore made patient charting a grueling task. It was ultimately one of the major factors that led to my leaving a previous practice. Bugs were often causing crashes and the frequency of system updates was frustrating especially when improvements never seemed evident.

Pros: It allowed for easy follow-up on chronic illness. I like being able to auto-fill from the previous visit to quickly see progress (if in PE section) or serve as a reminder of past hobbies etc (if during a wellness check).

Loyal Customer

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Have been using Centricity since before with was a GE product, but with Millbrook and Logician, in multiple practices. Thee software is robust and allows users to define very specific content as well as providing flexible workflows, while staying current with industry regulations and fast moving changes

Pros: Ability to customize clinical content

Cons: Very interface dependent but able to connect to any system

11 Years on GE for our EMR

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: We started with Logician back in 2005 and now are on CPS 12.1 getting ready to update to 12.2. It has grown with us over the years and its open architecture suits our complex medical needs perfectly

Pros: Ease of use, Ease of building encounter forms and customizing them , interface capabilities are a huge plus for us

Cons: Only down side for us is we have to go down for 2 hours a month to update the medispan data base, which is a nuisance ion a 24/7 operation like ours

Recommendations to other buyers: Do your due diligence, know what it is you need and want in your medical record, this one is user friendly and intuitive for your users

Works Well For Olympic Sports! The choice of Team USA!!

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: At the United States Olympic Committee has used CPS across the world with great success. The ability to create customized pages is a real difference maker for Team USA where we track over 1,000 variables for Team USA. The security aspects are strong. We are really happy with the versatility and up time of this EHR.

Pros: - Customization - Security - Functionality

Cons: None to date!

GE Centricity

Nov 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been on this software almost from day 1. Our first go live was December 1998. We have evolved and worked with this software and feel we provided valuable feedback to the developers to make this product what it is today.

Pros: Relatively intuitive. Easy to set up and learn. Excellent support. Can incorporate third party products without a lot of difficulty.

Cons: Still geared mostly to primary care specialties.

Recommendations to other buyers: It is a very good product. The software engineers are constantly working to make the product better, and easier to use. You won't be disappointed.

does its job, and some more

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: I work in IT and my hospital uses Centricity applications in a couple of our departments. The users have little-to-no complaints about this software and it is very reliable. Other systems in our facility need troubleshooting way more often so I appreciate GE's stable product. Solid product.

Pros: reliable, easy to use, nice GUI

Cons: nothing at this time

18 provider multi specialty clinic

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been on the Centricity EMR and PM platform for 5years. We really enjoy the flexibility of the clinical content and the support and updates we get from GE.

Pros: Customizable clinical content, User interface, connectivity to PM for charge capture, support.

Technical & Operations Manager

Nov 17, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been with CPS since 2005. They continue to enhance and make the product better and easier to use.

Pros: The products are user friendly. The videos and documentation are so much easier to follow after we do a new install. I think overall the communication has definitely been better between CPS and the customer when there is a problem and also when there are new updates to a product.

Cons: My biggest complaint is that CPS still can't work with newer browsers. I can't run most Microsoft updates because it crashes the system. So many of our other applications need Chrome or another newer one.

Adoption has made our staff happy

Nov 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: This system has allowed us to decrease steps for staff, increase their efficiency, and reduce the stresses of paper workflows. This system has also allowed us maintain the current number of staff members - even after adding several providers to our practice. The system is robust enough to adapt to our individual needs.

Very Prepared

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been a GE centricity EMR customer for over 8 years. I have found the GE software is easy to work on and easy to train new employees and providers. Our providers like the EMR because they can easily customize the appearance to their specific areas. Ie: lab values, bmi, immunzations, etc. I have found GE to be proactive with the healthcare reform and their updates have been well received. The implementation to ICD-10 was seamless and had no negative effect on our clinic.

Pros: Easy to customize, you don't have to have a skilled I.T. department to make changes. We have a clinic with 19 providers and do not have a full-time I.T. employee!

Cons: it's pricey and they do charge fees for add on's such as narcotic e-rx.

GE Centricity

Nov 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Like most EMR/PM systems there are certain nuances to make it functional. Reports are limited, so as the Administrator we have to use outside services. The functionality of forms & ability to setup requires outside help and moving forward with more modern interaction/ability the company is behind the curve on Microsoft updates (OS & IE) so that it is problematic doing upgrades and buying new equipment. From a reliability standpoint, we haven't been down at all in a long time, so there is stability and relatively bug-free.

Long time user

Nov 14, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We have been using the product from the days it wasn't owned by GE - it was Medicalogic. When we purchased the original product - you got all features in one price - if you choose not to use that was your choice. Once it was purchased by GE it shifted to a base product plus - so if you want the plus (and you need the plus to meet meaningful use) you will pay for it in initial license fees plus additional support fees. Although we have met meaningful use - the level of day to day satisfaction by our end users is not what it was years ago, part due to the meaningful use requirements (not GE's fault) but part to system being slower - one with more keystrokes required and other you need fast hardware to help keep it responsive. You will need to add some 3rd party apps now for what in our opinion in today's world should be part of the core software. Things such as appointment reminders, portal, secure messaging, and scanning documents are examples where you need to buy 3rd party software - some supported through GE - some not. When we compare GE to our local hospital's system GE is designed for physician practice and GE is a better product. In my estimation meaningful use consumed lots of GE resources and it would be nice to see them catch up on overall functionality of the products.

Pros: Overall system is intuitive to the end user. Its use of some 3rd party applications blend in well with the product and end user most times will not know that a 3rd party application is being used. Customer Support is usually very quick and competent. Our interfaces with labs have been very reliable. Interfaces with the hospital software has been very reliable from GE's perspective - when we have had issues they are created from the hospital side of the interface. We have used the system 16 years now and it is core part to our patient flow and information flow and overall up time has been very good, when we have had up time issues it has been something on our side not GE's.

Cons: Each time there is a new function added to the program, that in my opinion should be a base function, there is usually a cost associated with it both with software license cost, added software support cost, and additional hardware resources. It appears to us the most recent new features involves 3rd party software that then also requires additional hardware resources (virtual servcers) and set up. If there is a bug in the system you have to wait for the next patch to come out to fix it, we as an end user have to figure out the work around of those bugs - there is no proactive communication of "known issues and the work arounds". For a small office training through GE is expensive. In the days of webinars and youtube videos which provides convenient training that can be accessed at any time - to get training through GE it will be an add on to your purchase price. Even voluntary training classes are held in regional sites across the country with a pricetag associated with those. I expect that a technology company would understand the up to date training is essential for optimal use of its product and optimal satisfaction and would use technology to meet those goals and not try to use training as a revenue producer. If there is free training they haven't made us aware of it. GE's rollout of their new Northstar product required travel to regional locations with end user having a cost of time and travel. For a technology company to use old methods to roll out new technology is disappointing.

Recommendations to other buyers: Over the years our operations as a clinic we have been successful with Medicalogic and GE over the years. As mentioned above when we compare to our local hospital's software GE looks very very good. Do a comparative with other products - be sure that when watching their demos that they identify all "potential add ons" you may need to purchase to make it work like they demo it (this is true of other products as well as GE)

Centricity

Nov 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I was easier than other products that I have used

Long Time User

Nov 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: I have used this system for 15 years and am satisfied with it's performance. CPS is very user friendly for the staff. The physicians sometimes find it takes too many clicks to get where they want to be. There are so many add-ons that you can purchase to make this software do what you want it to do. We use a VAR for support and are pretty happy with that route as opposed to direct support from GE. CPS has the ability to do whatever you need it to do as long as you are willing to put the effort and money into it.

Pros: Easy to use for staff. Availability to add on so it does what you want.

Cons: Set up takes some time. Updates/Upgrades sometimes cause other issues that the system wasn't having prior to the update/upgrade. The system is not geared toward the ENT specialty so we have had to do a ton of work to get the content we need in the forms.

Recommendations to other buyers: Make sure you have someone who is very experienced in the IT department to help with form maintenance and to help work on the bugs.

Centricity GE EMR

Nov 07, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: Overall this is the EMR that I am most comfortable using - simply based on time and exposure to the program. However, the system is often slow and our FQHC often hits max users delaying work flow and productivity.

Pros: The program is geared toward out patient care. The forms are appropriate and the company has been good about supporting our clinic in creating templates that are individualized for the clinic needs and protocols.

Cons: The program overall is not user friendly or electronically intuitive.

Collection Management

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We use GE Centricity for all of our collection employees. We use this software to file all of our claims and it works great for organization.

Easy to Use Scheduling System

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: easy to use and read

Cons: coloring is very bright and can be hard on the eyes

Overall: I only really used this application for scheduling, but it was very easy to use and read. Sometimes the colors caused a bit of eye glare, but overall it was a very good system.

GE Centricity is good in the right situation

Oct 09, 2016
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: If it's set up correctly, Centricity is a good system. It's difficult to fix bugs without help.

Pros: It does what I need and more.

Cons: It's hard to change and need someone who knows how to program to manage it.

Centricity EMR

Sep 20, 2016
3/5
Overall
3.5 / 5
Ease of Use
2 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: The program has very strong assets and is capable of being the top of the class.

Cons: I don't like how the program freezes and glitches and a company like GE ought to be able to invest in people capable of fixing it.

Recommendations to other buyers: Look for a program that works quickly, does not have to "think" and seems to have everything you need right out of the box.

Centricity Review

Sep 12, 2016
3/5
Overall
1.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
4 / 5
Customer Support
1.5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The Scheduling is really easy to understand. Color coding is great and able to see all doctors and labs.

Cons: How hard the billing and electronic filing are. You should be able to code, bill and send up in the same window.

Recommendations to other buyers: Make this product more user friendly so new employees do not have such a hard time learning the program.

Briefly summarize your experience with this product.

Sep 02, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Local support available. Easy set up. Different options avail

Cons: Used two different versions of Centricity. One was linked to other offices which was a mess as other offices were putting in incorrect info which affected our billing. Went back to one that was not linked.

Recommendations to other buyers: Consider ease of use for everyone in office. Also consider service.

Great product!

Aug 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Combine families under one guarantor. Helpful support.

Cons: Reaching support is tricky through the phone trees.

Recommendations to other buyers: Make sure it is user friendly and has helpful support. The capability of the PM grouping families together under one guarantor. Capability of checking eligibility through the insurance.

Centricity Healthcare overview

Jul 27, 2016
4/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is not to complicated and anyone with common sense can utilize this product

Cons: So far I havent found something I dont like about this vendor, so its okay in my book

Recommendations to other buyers: I have no recommendations as of yet, so its still in the works. Maybe some updating.

Reception\ billing\ coding \ar\ collections

Jul 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to work with. claims are compartmentalized. patient monies stay with each claim and do not "bounce around" like some other programs out there. claims are easy to work and reimbursement rates are generally fast.

Cons: The graphics are a little displeasing but does not affect the ability to use.

Recommendations to other buyers: User friendly from day 1. do not discredit the visual aspect compared to the functionality of the program.

Not my first choice

Jul 11, 2016
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1.5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Centricity has great customer service. That has been the only good thing thus far

Cons: Not scheduling friendly, the graphics are archaic at best

Recommendations to other buyers: Keep looking, from a schedulers stand point, it is not user friendly

Below average product from an above average company

Jun 23, 2016
2/5
Overall
1.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
4.5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Import of previous medications, import of immunization record.

Cons: Not intended for easy data entry and navigation. Vendor support is excellent.

Recommendations to other buyers: Make it possible to view med list and problem list while entering data in HPI field instead of moving back and forth from HPI filed to Problem and Medication list. Make it possible to scale fonts , spell check, make fixed adjustable window size for opening of attachments.

Great Scheduling and Patient Store System

Jun 21, 2016
4/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: This program is easy to use and navigate through for even the most difficult of learners.

Cons: This system stops at 9pm nightly for updates. It's difficult because our clinic doesn't close until 9 pm and it if someone comes in at the last second or needs to reschedule the system won't give us access. This is extremely frustrating.

Recommendations to other buyers: If your business hours are over before 9 pm then you shouldn't have a problem.

The Benefits Are Clear to See

Jun 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy it is to use. When we teach new users it takes very little time until they can get the hang of it. This makes scheduling soooooo easy.

Cons: Sometimes if I move faster than the system it will freeze up. It usually resolves itself in about 30 seconds.

Recommendations to other buyers: The key is to determine what you need and want and then put Centricity to the test. It'll pass.

Frustrating product to use

May 21, 2016
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Fairly easy to use, though cumbersome. Several issues--see below.

Cons: Very slow movement between screens, cannot open multiple windows at a time, quick text cannot be used throughout the entire product, vendor doesn't fix problems quickly. Several months can pass before issues are addressed. Currently having problems with the screen minimizing often while typing and locking up with phone notes. Medication interactions are not up to date and some are seriously ridiculous such as a warning against using Bactrim for women??? Too many buttons to push in order to send prescriptions. The prescription refill page is VERY slow.

Recommendations to other buyers: Not recommended. Our company has been using it for several years and we have had ongoing problems especially when doing updates.

Every Product has its Pros and Cons

May 04, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: They are on top of updates to comply with regulations. They have many features that you will probably never use, but hopefully, will have lots that will be useful to your situation.

Cons: It is a large company (parent company is GE), so they will never be able to accommodate any special situation for you. If they don't already have what you want, it is not likely that you will get the feature you want unless you happen to fall into the majority. They also require you to go through a reseller, so you never talk to GE, which also has it's good and bad points.

Recommendations to other buyers: Just make sure that the features you are looking for in your software are included in this product or it is a feature that you can live without. Don't expect that something you want will ever be accommodated. They don't take special requests.

Good overall

May 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, did not need much training when I first started using it.

Cons: Scheduling templates is quite a challenge going through several steps.

Recommendations to other buyers: Pay attention to data entry and software will do the rest.

Front Desk Use

May 03, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The product was fairly easy to learn and continues to be easy to use on a daily basis.

Cons: On occasion the product will freeze in the middle of entering data, but not often.

Recommendations to other buyers: The product was quite easy to learn to use & provides lots information for each patient.

We use Centricity in our Neurosurgery office for scheduling.

May 03, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is user friendly and I took me no time at all to learn how to use it.

Cons: The pull down calendar function. It would be easier if you can go to the next month and select the day without having to pull down the menu again to select the day.

Recommendations to other buyers: Ask questions. There are many functions that I was not aware of right away.

Does the job

Apr 14, 2016
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We use Practice Management only. It's possible to schedule patients under multiple resources but its tough to navigate to the schedule template.

Cons: This product lags at random times. Navigating in calendar view for appoints past a month is not possible through the most intuitive way.

Recommendations to other buyers: This software is not pretty. It's very robust in nature but the functionality remains top notch.

Very happy -- we have been on CPS PM since 2000, added EMR in 2012

Mar 03, 2016
5/5
Overall
3.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Centricity Practice Solutions (CPS) is flexable and we can create forms and use them how we need. ICD 10 advance search is easy to use. The office note reads like a office note and not EHR junk. We have decreased FTE in medical records, and front rooming staff with the interfaces to teh hospital and intake forms. We have multiple interfaces and don't have issues with them We work in a Citrix enviromet and can sign on from anywhere. Our AR is excellent.

Cons: The product is flexable so that means it is complicated. This is not a out of box product you need to develop your work flow. We are Ortho pedatric so no program would be out of the boxow tell our readers what you don't like about the software and the vendor.You have to plan and understand the product, complaints I read sounds like they have not learned the system.

Recommendations to other buyers: You will need to change your work flow no matter what system you buy. After we have been on this system 6 months we were seeing more patients and doing much better documentation. You get what you put it -- probably like that on all EHR systems.

Adds Work but not revenue

Dec 16, 2015
2/5
Overall
1.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: The software works with Citrix to allow use outside the clinic. It complies with MU. The colors don't give me a headache. Allows for user created to get around the strange workflow.

Cons: 1-5 second lag between screens. When multiplied by the screens per encounter (5) and by the average number of patients (25), you add an extra 2-10 minutes to each day just waiting for the program to get you to the right place. It will take a year to feel comfortable enough with the product to get back to the same patient volume. Very difficult to change configuration for anything without asking your IT department.

Recommendations to other buyers: Reconsider implementing EMR if your organization is large enough to consider this software and cannot use something on a cloud model or cannot afford the upfront costs of faster systems. This software doesn't really guide your visit to promote patient safety and will cost you time.

Disappointed so far.

Jun 07, 2015
2/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Works well with Centricity Practice management.

Cons: I applaud the effort and time spent by the reviewer Jonathan from Rutgers RWJMS. However, I really doubt that GE will be able to address these and other essential concerns that are constantly brought up by providers. I actually saved these comments as I share all of these concerns and more and would like to monitor if anything improves in the next 3-5 years. GE Centricity engineers don't seem to be able or willing to make this product user friendly. It is inconceivable to me that although I am in charge of signing the checks to pay for EHR (for huge upfront license costs and significant monthly support fees) I am not able to demand a better quality of this product in terms of workflow efficiency, intuitiveness and customization. I would not go with this EHR as it is exactly the opposite of what another user stated below - "extremely flexible".

Recommendations to other buyers: GE Centricity may satisfy your basic EHR and practice management needs.

Antiquated, poorly implemented, poorly thought out enterprise EHR

Mar 27, 2015
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: EMR allows access to medical records remotely; works with larger practices/academic practices; works with GE's scheduling software; the basic functionality is there, including integration with pharmacies, multiple outside laboratories, and radiology centers. This is the kind of EHR that has all the capabilities you would need for a large practice or academic center. Sadly, it is antiquated, poorly implemented, and very difficult to use on a day-to-day basis

Cons: We are still running Centricity 9.8, so some of the criticisms may not apply to the 10.0 product. There is so much wrong here that I cannot possibly list everything. Suffice it to say, it is surprising to me that anyone could sell this kind of software in the modern era. No other business but medicine would even consider it. I used Epicare 7 years ago; it was by no means perfect, but it was far, far more user-friendly than the Centricity of today. This is a system that has all the capabilities you would need in an enterprise EHR for a large practice or academic medical center, but fails miserably when it comes to usability and efficiency. It fails to the point that I am surprised that anyone would be able to successfully market such a terrible product in 2015: 1. Clunky, antiquated, mid-1990s era software in both look and feel. If you have a hankering to drift back to the halcyon days of Netscape 1.0, this one's for you. If you want something that feels like modern software and actually plays well with Windows 7 and beyond, look elsewhere. 2. Slow server speeds. Nothing else is slow on the computer, just Centricity. IT tells me it's the Centricity server. Quite frankly, I don't care why it's slow. I'm a user. I have a busy clinic. I just want the program to be snappy. Given Centricity's persistence in producing mid-1990s code, this thing should hum like a Ferrari. They replaced our 7-year-old computers in the clinic recently. Our web browsing speed is now lightning fast. Microsoft Office now pops up much faster. Ah, but Centricity - still plodding at the same slow pace. 3. Cannot open multiple windows (Hello! Microsoft solved this problem for consumers with Windows 3.1 in 1992). This is unconscionable in 2015. Who writes software like this anymore? 4. Home screens are fixed and not user configurable. I have more control over my Yahoo! home page than I have with my Centricity home page (and I don't have to pay anything for the Yahoo! home page). 4. Font size in Centricity 9.8 is still fixed at 8 point and does not expand when you expand the window. 13" laptop, 24" terminal, IMAX Theater - the font size is still the same size. This would be great if teenagers were working on the EMR, but for those of us approaching middle age, it means investing in a pair of reading glasses or finally getting those progressive lenses. Once again, low-level stuff that makes a program easy to used, again ignored. 5. No real-time spell check. Really. I cannot say how ridiculous this is, when my web browser can spell check as I type. 6. Poorly organized/Poorly implemented: -->There are buttons on buttons and checkboxes on checkboxes. This software looks pieced together since GE bought out Logician, and instead of ever rethinking, they just added a dizzying array of more and more stuff -->Tiny, tiny boxes to type history and other information into that cannot expand -->2000 character limit within the boxes (hard to believe that this is even an issue in 2015) leads to the need for multiple tabs for histories and character limits for the assessment/plan means very terse language, as there's no way to expand this. This is probably okay for most surgical practices, but for the complex, medical patient this is a death knell for this software. -->The Centricity programmers like to make you type text into boxes. Apparently, the smaller the box is, the better. The largest windows can be found on the supplementary tabs for the HPI. The rest are small, smaller, and smallest, without regard to what you might have to/want to type. -->Flow is unacceptably horrible when typing in notes: you have to type section by section within the tombstone, slab window that pops up. The window is 8" x 8 3/4 inches, and just like the font is not resizable. (No need to invest in a large monitor; the slab and its text never change in size.) What's even better is that depending on the tab, the tombstone is cut up into even smaller sections, filled with more tabs, rows of buttons, a variety of check boxes, and often very tiny windows that you could type into, that is, assuming you can see them. In most cases, you cannot write directly within the flowing text of the note. You must flip section-by-section within the tombstone to input any information (e.g. HPI, PMH, FH/SH etc.); there's no way to open a second window or split the screen to refer back to another part of the note. (Earth to Centricity programmers: why do you force us to type within a small window? How about flowing text with no character limits and resizable fonts that can be broken up into sections that are potentially collapsible with a click. Just saying.) -->The user can't customize their own flow sheets, notes, letters, etc. All this has to go through IT. There is no way to make a temporary, personal, customizable flow sheet on the fly either. Most EHRs allow this. -->'Quick Text' allows you to make customizable text shortcuts. Of course, you can't do this on the fly, while writing a note (which is when I think of these things in the first place). Of course, the quick texts have a character limit of 512 (ugh!), and you have to type into a box the size of a postage stamp, where you can't even view the entire Quick Text if it exceeds 40 characters. -->You cannot look at the labs and type your assessment and plan at the same time. This is a deal breaker for any specialty that relies on laboratory data when making clinical decisions. To view the lab data, you have to close the type-in tombstone window, click open the flow sheet or documents section. If in the document section, you must click on the document to view, then close it, click back to the update section, click on the part of the chart you want to go to. If you are viewing problems, you can click on the problem you desire to work on, but it always defaults to the screen for problem #1 and #2 so if you're working on problem #3 or beyond, it's yet another click. It takes at minimum of 4-5 clicks per reference back to a lab and 6-7 clicks if you are looking at a study, depending on which number problem you are working on. I end up opening and closing the note tombstone so many times during note writing it's almost seizure inducing. -->Scanned documents store as PDFs and the proprietary viewer is slow to pop up and makes it difficult to scroll through the PDFs quickly. This module is poorly implemented -->The printed notes are unchangeable and unformattable. They come chock full of plenty of useless fodder that make the note unengaging when read on the screen and often several pages long when one or two would do. And there's much, much more. I just don't have the time.

Recommendations to other buyers: Centricity is one of the few EHR solutions that can accommodate large, academic practices. The powers that be here chose Centricity because it didn't require much money up front. But, in many senses, you get what you pay for and don't forget that you still have to pay ongoing fees for the product. Centricity has the sell-the-handle-at-a-low-price-and-make-money-on-the-razor-blades approach to marketing. But buying an inadequate and clunky EHR is penny wise and pound foolish. Look for ease of usability. Demo the software, hands on, extensively. Make sure that the software fits all of your needs for connectivity, billing, and reporting, but realize that it absolutely has to be usable and work smoothly in the clinic. Otherwise, it will slow your clinicians down. As to GE, they really need to work with clinicians to smooth out the interface on product. The guts of the product are fine, but the implementation is so staggeringly horrific, you feel as though you are fighting with the program to produce a note. Not recommended.

Centricity

Mar 06, 2015
3/5
Overall
3 / 5
Ease of Use
2.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Familiar to me. Used in residency and in practice afterwards. Currently used at our practice and sites we cover.

Cons: Not much innovation since I first started using the product.

Recommendations to other buyers: Try out various vendors before purchasing. Need to try with all imaging modalities to get a true sense of workflow.

Review Centricity

Mar 04, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is extremely flexible and customizable. Vendor is easy to work with.

Cons: They are part of GE so some processes and as a large company with many interests, some of their processes can seem disjointed at times.

Recommendations to other buyers: Take the time to explore the software and don't be afraid to ask questions about itãespecially since it is customizable.

Good product

Mar 02, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that it's customizable and flexible. I like that updates can be launched per location not for all users at one time.

Cons: I dont' think they were prepared enough for Meaningful use - glitches with CVS have caused lots of problems.

Recommendations to other buyers: Find a flexible product that uses few clicks to get the quality and IT outcomes you want.

Centricity review

Feb 28, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: It is better than paper charting. It is easy to send messages to other staff members.

Cons: It is the least intuitive EMR I have ever used. It is difficult to enter histories, prescribe medicines and compose the notes. The assessment and plan section is the worst. It doesn't auto populate all the diagnoses under the office billing code.

Recommendations to other buyers: I dread going to work because it is a struggle every day I have to work with this software.

our EMR we are rolling out

Feb 28, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use. I currently use it for the scheduling feature. We are currently transitioning from paper to patient charts in Centricity. So far so good.

Cons: When someone is in a note, and someone else logs in, it locks the note and you have to call tech support to get it unlocked. Also, you can't access scheduling and a patient chart simulatenously.

Recommendations to other buyers: This software was pretty customizable from what we understand and that's one of the main reasons it was chosen.

Satisfied User

Feb 27, 2015
4/5
Overall
2.5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It functions as advertised and performs as expected.

Cons: The length of the learning curve needed to use it.

Recommendations to other buyers: As with any new product make sure that it fits your particular needs.

Centricity

Feb 27, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, and you can find exact info needed on a patient without wasting a lot of time.

Cons: Password too long and changed too often. I would like to use the same password for all other sign ins.

Recommendations to other buyers: Choose a password similar to one you already use and right it down.

Centricity

Feb 25, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, accessibility, cross referencing, multiple levels, user flexibility.

Cons: Slow interface, application crashes, excessive data.

Recommendations to other buyers: Remove excessive information, smoother interface and responsiveness.

Three years into using PM and EHR

Jan 23, 2015
1/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The front desk applications seems to work reasonably well.

Cons: The reporting is horrible. After three years, I am still finding reports that don't balance and don't report on the data correctly. A major system like Centricity should have reports that are correct all the time. The users should not have to have a fear that the reports are correct. The only reports I trust for accuracy are the CPA reports in the value added reports. Any report related to patient counts, visits, demographics, and other patient data can not be trusted to be accurate. We use a VAR, and it sometimes takes them months to get back with the reason why some reports don't balance. One I found last month is a canned report used in MU reporting; they still have not corrected the report nor told me why the report is incorrect. Getting any special report for my use is a nightmare, and I have in fact given up trying anymore. The VAR responsible for our training at the beginning was totally ill-prepared to train us and, in fact, had to eat well over $25k in training time because they wasted our time and didn't do the job. Since then, they have improved a bit but not to the point where they are good.

Recommendations to other buyers: Before signing on the dotted line, get into the actual details of what the system provides. Insist that they load a demo database for your use and then take some time to work in the demo database. If they tell you they can't do that until you sign an agreement, go to another program. Make sure the docs in your group are part of the users who experiment with the demo database. Be aware that while the forms in Centricity may be many, they are not very useful. Find out the cost to develop your own forms.

Group surgical hospital employed practice

Sep 22, 2014
1/5
Overall
1 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Nothing much.

Cons: The 15 minute logout is terrible and our IT people can't change it. To say the least, it's not intuitive at all.

Recommendations to other buyers: Try Amazing Charts. I had to leave AC for Centricity when I became employed. There is no comparison. AC is wonderful and easy, Centricity is not. We have more than 50 docs and extenders using Centricity. No one likes it.

Absolutely terrible.

Aug 22, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: As the largest group practice using the GE Centricity software, we have had extensive input and access to development and support.

Cons: Although there are trade-offs to most EMRs, we had tweaked and tweaked Centricity over the years. Many back end solutions and custom templates had helped make the limitations of the product livable and stable. However, due to ICD-10, we were forced to upgrade to CPS 12. This new upgrade is worse than any EMR I've used. Average items on the doctors desktop have surged into the 100-200 range daily due to the unbelievable number of clicks required to accomplish even a simple task. The slowness of the software on any desktop at any location is unbearable. Frequent bugs and crashes are common. But even if these were temporary IT issues, the lack of forethought and workflow optimization is staggering for such a large company with a high-end product.

Recommendations to other buyers: Stay away if you can at all. Clearly, there are folks that identified many more issues than those I mention. I'd strongly consider reading the reviews only for CPS12 if you are evaluating this product.

Fun with supporting Centricity users!

Jul 09, 2014
4/5
Overall
3 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that - in general - supporting this software is a lot more friendly then my Meditech Administration experience.

Cons: The vendor can be a little tough to get to help when it comes to complex user issues on occasion.

Recommendations to other buyers: I would recommend learning how to use the software properly from a user that knows the best process flows for it to work its best.

It's good software, but bugs need to be fixed.

Jul 09, 2014
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The product is great, and it's very easy to understand and navigate through. It's laid out in a very organized way.

Cons: I really don't like the difficulties in getting bugs and issues resolved with support and engineering technicians. Sometimes, there are long timeframes between service pack releases.

Recommendations to other buyers: Ask for referrals of a site visit for another clinic. Read software reviews.

Centricity CPS is a flexable, efficiencent EHR

Jun 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the HL7 interface between the hospital; there's no filing into paper charts. We can customize the EMR to meet our workflow and needs. Our office notes read well and do not include unnecessary information. The PE exams are documented on templates which allow for correct and precise notes.

Cons: We found very little to dislike after learning GE CPS. It has spellcheck, but to change the text, you need to go back to the form where the information was entered. I wish you could edit it from the preview screen.

Recommendations to other buyers: Take the time to learn the product. So many people are unwilling to change their ways, and EHRs need to have new workflows. With new workflows, our efficiencies have increased, and our documentation is more complete, resulting in better care.

GE Centricity - Recent upgrade from CPS10 to CPS12

Jun 18, 2014
3/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like the system up time, the ability to customize content with the visual editor application, and the ability to run our own inquiry reports. It has all the bells and whistles to operate and meet Meaningful Use measures.

Cons: It's difficult to get engineering support with more difficult issues like random error messages, crashing, or bug problems. GE will either tell you to upgrade (which usually just replaces one set of bugs with another) or tell you it's a known issue and that there isn't a fix yet. This kills provider morale and faith in the system. Also, our users dislike all the add-on products and would prefer to have things like document management and interfacing built directly into the product as opposed to using a third party vendor. The seven different Community Health Centers we support have been on versions 9, 9.5, 10, and 12 over the last four years.

Recommendations to other buyers: Request a site visit to another clinic or two who are using the software to best understand the feel and usability of the product. Ask for multiple references to talk to in order to understand if your needs will be met by the application. Visit online websites and read reviews from other users.

Centricity EMR Review

Jun 14, 2014
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: You can customize it based on your own needs

Cons: There is no spellcheck with the system; it would help, as many people don't know how to spell well.

Recommendations to other buyers: If you want a system you can customize, choose this one. If you don't have the time to customize, look elsewhere .

Office manager

Jun 12, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to learn and easy to navigate

Cons: It's not very Optometry-friendly. The system is ideal for our ophthalmologist, but it is harder for the optometrists to navigate.

Recommendations to other buyers: Take the time for the entire practice to learn the system before it is launched. You will have to adjust your patient volume by at least 20-25% in order to adjust for the learning curve (2-3 weeks).

GE Centricity Review

Jun 10, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Fast and responsive; customizable to our practice; very good product

Cons: No major problems with the product at this point; happy with it.

Recommendations to other buyers: Needs to be customized to each practice in order to optimize it.

I really enjoy using Centricty. It is very user-friendly.

Jun 05, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Centricity is very user-friendly, easy to learn, and easy to maneuver through.

Cons: Before the upgrade, the system didn't log the time a note was made.

Recommendations to other buyers: Make sure the software you use fits your company's needs.

Medical biller

Jun 03, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: I guess it's easy for the front desk.

Cons: It's not made for federally qualified health clinics, just standard clinics.

Recommendations to other buyers: It's very bad for billing FQHC, Medicare, Medicaid, Medicare advantage plans, Dental.

Ophthalmology user

May 28, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's a customizable and stable platform.

Cons: There's no out-of-the-box functionality for ophthalmology and no native drawing capacity.

Recommendations to other buyers: Compare costs with estimation of programming time. Of-of-the-box systems should require little customization.

Great product, support, and user-friendliness

May 27, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's user-friendly. Data input is easy, and our conversion was easier due to their staff.

Cons: Slow printing. It goes down once in a while, but they are quick to call and notify us.

Recommendations to other buyers: Look for a user-friendly product with great support and a friendly staff.

Easy to use

May 27, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have been using Centricity PM for a few years and what stands out most is how easy it is to learn.

Cons: I feel that the Centricity software experience was made better with the helpful support of HealthCo. They are quick to respond and also keep up with all the changes from CMS.

Recommendations to other buyers: Make sure that whatever system you invest in is well-supported by the vendor and/or company.

Centricy Practice Solutions 10 works great for us

Feb 03, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have been using Centricity PM (software) and HealthCo (vendor) for 10 years. (I am not using the EMR portion of the product). I feel the PM software is user-friendly and easy to learn.

Cons: I don't have anything that I least like, necessarily. There are times I wished my enhancement request could be done sooner.

Recommendations to other buyers: When I was initially testing PM software, I found that Centricity PM gave me everything I needed, and they were willing to listen to users' input for future modifications in the software. They tracked enhancement requests to see the demand for who else was needing that specific change, which enabled them to work on the "hottest" ones first. Also, when looking for a product, you want to make sure the reporting, balancing, month-end close, statements, and any other patient accounting is useful. Centricity met all those requirements for us as well by their "Value Pack" add-on. If you're looking to bridge the Centricity PM product with your existing EMR, that's also a possibility. I successfully did that with 2 different software products. I would highly recommend having a "super user" on staff that can be the point person for support calls and training. We also have access to the Knowledge Base for the common problems and fixes for them.

After just over one year of use.

Feb 03, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customization options are second to none, and the interfaces keeps getting better. The support is fantastic, as are the personnel they hire. I would highly recommend.

Cons: I would like less third-party involvement for some features. I would rather see those features fall under the GE umbrella.

Recommendations to other buyers: Make sure you have someone in your organization dedicated to the implementation and ongoing "tweaking" of forms and interfaces. This is a must.

Lawndale Christian Health Center

Dec 11, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's intuitive, easy to learn, and has helped us reach meaningful use.

Cons: Nothing comes to mind that I really dislike.

Recommendations to other buyers: It's definitely worth checking out.

Unsatisfactory

Nov 26, 2013
1/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Administration is pretty simple when it works.

Cons: Basically everything. It's completely user-unfriendly, unintuitive, and overly complicated for seemingly no reason. It appears to have been designed by an engineer with absolutely no input from any physicians or nurses. We have to restart the software several times a day because it just shuts down or freezes up. We have found technical support to be lacking. We've called in and sat on hold for an unreasonable amount of time. When we finally got someone on the line, they told us that they couldn't help us with our problem but that someone would call us within 24 hours. Days went by before anyone returned our call, and even then it was only to ask us one or two questions and then open a ticket. We waited another week or more, only to get a vague e-mail about how they couldn't fix the problem or that they knew exactly what the problem is but that it will require a new release of the software to be installed. When we asked when that release would be available, they said they didn't know. This song and dance happened on a fairly regular basis, as we found numerous glitches and issue. Updates and new versions appear to be rushed and have often added new issues while not fixing any of the old issues. All in all, I have found it to be a very frustrating experience that has taken away from our clinic's efficiency and patient/provider relationships.

Recommendations to other buyers: I wouldn't bother with CPS - or GE software in general.

Oct 03, 2013
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support

Comments: I am a family physician in a nine-physician group who had been a happy user of the older interface since 2005. All of my partners are in agreement that CPS 11 is worse than our previous non-CPS Centricity software. I am pretty tech savvy and had numerous Dragon Voice Recognition and Speechmike button macros. The new CPS interface which we have been using for several weeks now is near garbage and not well thought out in my opinion. The following are a few of the main issues I noticed: It crashes on my laptop (fastest available <1 yr ago) at least 2-3 times per day. I do not believe CPS was designed with providers in mind - certainly not high volume providers. It seems that many of the positive comments on here are from administrators. One of them even adds a caveat about providers issues. In CPS, an office note opens in a separate window. Thus, some other pop up such as a prescription can get hidden behind it. Worse yet, to view Flowsheets, Medications, Problem Lists, Allergies, etc., you must go to the Chart window (not the same as the Update or Note window). If the Note window is maximized, you must first minimize it in order to see the buttons. If the Note window is not maximized such that you can see the above buttons, you wind up with sliders on top of sliders. Sliders make the interface less user-friendly. The execution is rather poor. The append window allows text beyond the lateral bounds of the window; thus you must scroll side to side with a slider to see all the text. This is a time waster and a pain. When viewing a med list, etc., the window gradually expands to full size. Providers do not care about fancy graphics. If we click a button we just want to get to the information we need. I understand that those things may sell the product, but you should provide the user a way to turn it off once they get to the point where they want to be productive rather than watch the show. Providers do not want change. We develop a workflow and learn where things are. We remain more productive when things are not moved around the screen with every revision so we have to play hide and seek again. It also messes up the macros of advanced users. Dragon Voice Recognition is now about as slow as my typing. That is slow. Even text from advanced scripting macros is just as slow. On the medication tab, selecting between "Active Only" or "All Items" requires a drop-down menu. Thus I have to click for the menu, move the mouse to the choice, and then click again. These extra clicks are unnecessary and slow down the user experience. There are only 2 choices. If we are clicking it, we want the other one. Make it either a one click affair with a toggle button or 2 separate buttons for each of the choices. There was plenty of room for them to do this, but they did not. If you are on an older Centricity and have not used CPS yet, you probably will not get the full appreciation of how bad it is until you do. Some frustration is expected from any change where things have been moved around. It was worse than that with this revision. If you have never been on an EMR, you may never know how bad this is because you will not have a comparison. Unfortunately, I suspect if you are on Centricity you will be forced into it or another EMR. The benefits of changing to CPS are few, far between, and completely overshadowed by the shortcomings in the opinion of this tech savvy provider.

Sep 27, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Anderson Hill Pediatrics has been on GE¿s products since July of 2006. Since this time, we have upgraded from Logician to where we are today at CPS10. In 2014 we will be upgrading to CPS12. We are a practice of 12 physicians and over 14,000 patients. We currently use the e-prescribing, document management, and the PM/EMR software. The product was chosen for its ease of use, but primarily for its scalability and ability to be customized. The GE staff definitely knows the system and go to lengths to support us. Their customer support definitely sets them apart. Overall, we have been very satisfied with Centricity. The product was intimidating to our providers, but the ability to customize forms and develop workflows that meet our provider¿s needs is worth it. Having this ability alone has helped us transition from paper charts to being able to manipulate our data, and we have never looked back. I would recommend the GE products. We have been very happy with each upgrade and enhancement that GE provides. The support that I have received over the years has definitely improved immensely. I wouldn¿t be able to run all the different GE software¿s that we use without the expertise of the GE technicians and help desk.

Sep 16, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are primary care clinic that purchased the EMR in 1999 when it was Medicalogic with a go live date in 2000. GE purchased Medicalogic sometime around 2004/2005. The core basis of how the EMR works is the same as the original product, but it did undergo a major renovation in CPS version 10 to a new look and some changes in how the user inputs information. Overall the product has grown over time with each update, and they've added some features and capabilities with each upgrade. We purchased the original system based on the ability to use it as a tool where part of the patient documentation is a by-product of using the tool (e.g. writing prescriptions, placing orders, updating or reviewing the problem list, etc). We can attest that still is mostly true to this day. The key to our successful implementation was identifying necessary interface points (eg labs, hospital transcription, imaging reports, EKGs, etc) so that the EMR received timely information automatically without having to be keyed in or scanned. Second was developing workflows around the electronic delivery of information, not reliant upon the paper trail. Third, we spend time training everyone and testing before go live. Overall customer support for GE has been very good. With their efforts to meet meaningful use, we have run into some nagging bugs in some recent releases, but all major issues are handled timely. The product has always been intuitive. I would have easily given five stars had they not transitioned to new look with CPS10 - but in GE's defense that is a government Meaningful Use transition. Also would easily be a five star if GE would just include some the of their add-on features within its base product. There are some items essential for ideal functionality that you have to purchase and add on to the base product. Overall the product has enhanced our clinic's efficiency and continues to meet our needs.

Sep 11, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We have been using Centricity (formerly Logician) for 14 years. The product was chosen for its ease of use, but primarily for its scalability and ability to be customized. Our provider numbers and fields of practice are relatively small/low, but we do have an incredible amount of data utilized for research purposes. GE's EMR is an enterprise level database and is very capable of storing all of the data we collect and research. We are currently on the Oracle version of the EMR (version 9.2), and are fortunate in that we do not require the use of a practice management system. We utilize Kryptiq Secure Messaging, as well as the Kryptiq Patient portal for a population of patients who may or may not be associated with one of our clinics. In terms of ease of use, obviously there is a learning curve when transitioning from paper to electronic documentation. With the form building software that is used with the EMR, you can customize the forms to facilitate point and click documentation, as well as automated order entry and problem/medication list updates. I have had nothing but positive experiences with customer support as well as engineering support. Our implementations and upgrade experiences have also been very positive. They work with you at every step of the implementation process, and the support continues beyond the implementation. All EMR's have their pros and cons, but for all of the qualities listed in this review, I would highly recommend this medical record software without hesitation.

Aug 20, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Heart & Vascular Center of Arizona is a 9 physician, 8 mid-level, 6 location cardiology practice in Arizona. We went live on CPS 2006 for PM and then EMR in 2008. Our implementation went very well and we have continued to grow with the product. We are using two lab interfaces, CCC Forms, Docutrak, Patient Portal and Kryptiq Secure Messaging, Online Bill Pay and E-Statements, e-Prescribing, Biscom Fax, Cardiosoft EKG Module with integration into our office note, Real Time Eligibility, Centricity EDI, Analytics and InDXLogic automated indexing. After going live we saw an immediate savings of nearly $100,000 per year in transcription costs that were no longer necessary. We had been scanning older documents for years and were totally chart free within 30-60 days! Our providers and medical assistants use wireless laptops in all of our office locations. We have one outreach location where our doctors flies his plane to and connects via Citrix. Our Patient Portal has continued to improve our efficiency as we grow the participating patient population. Releasing medical records, online bill pay, decreasing phone time and the cost of staff produce measurable ROI for our practice. We have upgraded several times and were one of the first GE Practices to attest to Stage I Meaningful Use for CMS in April 2011. We are currently on 10.1.3 and planning to upgrade to 12. We are utilizing MQIC reporting for PQRS for our providers. We have also successfully integrated our Centricity reporting with the American College of Cardiology and the Pinnacle Registry for reporting. The Centricity/MQIC Quality reporting is providing us all our data for our NCQA Heart Stroke Certification. Our clinical staff frequently pull inquiries for all types of quality initiatives and the ease of obtaining this data is remarkable! The Billing System far surpassed anything we had previously utilized. The real time insurance eligibility piece is used by both our front office and billing departments, and we could not live without it! The integration between the EMR and Charge module is awesome. One of our favorite billing features is the EOB for secondary, which is immediately available after the payment is posted. The other major upgrade for us is Centricity Reporting and the Analytics Program. Both very powerful tools that our practice cannot do without! Centricity Support Staff have guided us through implementation of PM and EMR and two major upgrades. I cannot say enough about the personnel that GE provides for us. We jumped into the world of EMR in 2008 and have never looked back, always forward towards new technology and the next upgrade!

Aug 20, 2013
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: ACHS is a Community Health Center with five rural health clinics and 20 clinicians providing integrated health and behavioral health services in northern New England. We have been on an EMR since 1996, following Logician through its acquisition by GE and transition into Centricity. Currently, we are on CPS version 9.8, and preparing for an upgrade to CPS11 in September. Overall, we have been very satisfied with Centricity. The product is intimidating to new providers, but the ability to customize forms and develop workflows that meet our providers needs is worth it. We also do a lot of custom reporting by leveraging crystal reports against the SQL database. This has provided our organization with an extremely robust and powerful tool which has facilitated our success as a Patient Centered Medical Home and more recently as member of a CMS Medicare ACO pilot participant. The GE staff are knowledgeable and bend over backwards to support us. I believe it is the level up support that we get from GE that sets Centricity apart. Despite the challenges of using an EMR, we recently absorbed a small one-doctor health center who had been practicing with paper charts for 25 years. We spent 3 months pre-loading charts, but she was back up to full speed within 3 months of go live.

Aug 18, 2013
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Not a very good software. Used one other prior to CPS. GE bought them and moved us to CPS. Customer service is not the best. Clinical notes are not very well organized. PM is very complicated. We received no training prior to implementation due to the rollover. Definitely moving away once the contract period is over. Would not recommend this software.

Aug 11, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I am an administrator of a large OB/GYN practice. We've been on Centricity since 2005. We are currently on CPS 10.1.3, and have seen improvements with every upgrade to the product. We have a patient portal, online bill pay, secure messaging, lab interface, document auto-indexing. Also several automations including sending office notes to PCP, posting payments, completing orders, sending clinical summaries to patients, appointment reminders, recalls, eStatements, ePrescribing, patient eForms, electronic remittence, electronic claims and eligibility as well as many other electronic capabilities. We also use Centricity Analytics to run financial reports.

Aug 04, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Our small clinic has been using Centricity since 2002. Back then it was called Logician. We did an extensive review of all EMRs available and attended a VHA conference in Dallas, TX about "best of breed" EMRs. Logician (Centricity) was voted best of breed and we were impressed with how intuitive it was. That conference made up our mind and we implemented shortly after that. We have never been disappointed since. What impressed us after the first year was the return on investment. We no longer needed transcription and that saved our small practice about $75,000 the first year. In addition, there was no need for certain employees to do jobs like chart pulls daily prior to starting, pulling the charts during the day for phone calls, etc. We went from 5 FTEs per provider down to 3.5 which saved a significant amount. However, the most important thing for us was how much easier it was to document visits and care for patients. Our ability to document the visits and code appropriately really improved our efficiency. As EMRs have evolved over the last several years, we have been very happy with how GE has kept up with Centricity. We are now able to obtain realtime data on patients visiting our clinic so that we can do chronic disease management. We were able to qualify for Meaningful Use I with Centricity for all our physicians. This EMR has helped us re-engineer our practice!

Aug 03, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Ours is a 10 physician Family Practice with two mental health providers, a Gynecologist, a Physiatrist, an Endocrinologist, and an Orthopedic Surgeon all using Centricity for documentation 100% of the time. We use Docutrak, InDxLogic, Kryptiq Secure Messaging, CCC Forms, MQIC, and AthenaHealth (as our billing system). We have 35 Centricity interfaces with our in house labs, reference labs, billing, digital plain film imaging, Bone Density, EKGs, Spirometry, Holter Monitor, Hospital Connections, and PHQ9 Depression Screening. Our practice has had a Medical Home Certification for three years. Much of the documentation for our certification was simply a matter of demonstrating our use of Centricity functionality available "out of the box". We have been Centricity Users since 2005. We are currently on EMR 9.5 with plans to upgrade to CPS 12 when available. We will look forward to the improved user interface and functionality of CPS 12. As I imagine it is with all systems, it has taken years to learn to use the Centricity functionality and then modify the system to our needs. Customer support is spotty with several hurdles before reaching someone who can actually help with some of the tech support personnel better than others.