Lightbridge

Authorize.Net

4.5 / 5 19 reviews


Average Ratings

19 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Pricing Details
    Costs 2.9% + $0.30 per transaction.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Online

Vendor Details

  • Lightbridge
  • www.authorize.net/

About Authorize.Net

IP payment gateway services that enable merchants to authorize, settle and manage credit card or electronic checks.


50490

Authorize.Net Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Authorize.Net Reviews Recently Reviewed!

Does what I need it to do

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use Authorize.net to take payments for various events, programs, and membership dues. My favorite thing about it is that it is easy to use. This is the first payment gateway that I had ever used and it was very easy to learn how to search, make payments, and pull reports with no help.

Cons: I have never had a problem with Authorize.net. However, I have had people call and ask for data in our account who were not Authorize.net representatives. They tried to walk me through different steps as if they were affiliated with them in some way.

Simple for transactions from desktop or mobile

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use authorize.net from our desktop pcs and in the field for our technicians. The administrator features are really good. Being able to make reports and authorize devices in a breeze. And for simple card entry it is pretty straightforward.

Cons: I wish there was a section that just was labeled "recent transactions" so you did not have to go through editing dates and menus. Also, it would be great to see emails of customers after your have sent the receipts.

Simplified credit processing for in the field applications!

Nov 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: This program is great for our service techs in the field. It does not require the use of a card reader, although it is certainly supported. Our tech's can quickly run cards through the app without a lot of screens and hassle.

Cons: The program tends to have a lot of "timing out" issues and will appear logged in, but once you start processing the transaction it kicks you out.

An easy payment gateway for mobile solutions!

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: We operate with iPads in the field and were happy to find that our technicians could you authorize.net app with or without a card reader. The ability to use it without a card reader was one less thing to not lose in the field.

Cons: I wish there was the ability to add just a link on our invoices to link to a payment portal, this would be helpful. Also our technicians complain about it "timing" out a lot or being able to start the transaction as if connected, but you are not really and having to log out then back in.

Perfect Payment Gateway to Integrate with Salesforce!

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The integration into our CRM (Salesforce) was seamless. It is very easy to use and the interface is very clean!

Cons: The support isn't always the greatest and the hold times are bit intense to speak to a live rep. Other than that, no issues with the processor itself.

Great for a mobile business with multiple service vehicles in the field

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program is so simple and easy for my technicians to use in the field to get direct payment - and allows us to have minimal accounts receivables!

Cons: Doesn't work when there is not cell phone coverage. We also have to change the passwords quarterly - and the system does not give us any warning on this.

Overall: East of use! Technicians can run credit cards in the field directly from their cell phones! Payments are process quickly!!

The service they provide is very valuable but sometimes hard to navigate.

Jun 14, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to refund transactions and review fraudulent charges is quite helpful and the ability to see the transactions and get some data is helpful.

Cons: Sometimes finding the location for the action you need to perform is a bit time consuming and cumbersome.

We are trying to switch to a new platform, but Authorize.Net is making the transition difficult.

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The settlement reports are quite clear and user friendly. The processing is smooth, and the system rarely has issues. We also like the email receipts that can be automatically emailed.

Cons: The few times I have contacted the support team they have not been helpful, nor friendly. The options for customizing receipts and the overall look is lacking. The credit card fees are also a bit high in comparison to similar software.

Authorize.net is a payment gateway which allows our school to run credit card payments securely

May 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Authorize.net integrates well with our school website (managed by Finalsite). We are able to set up forms to collect credit card payments for school events. We also have the ability to collect credit card payments for our school store and sell tickets for Parent Organization events. The process to set up a form is easy to complete and Authorize.net offers flexibility with the design and options to make the form eye appealing. Credit card payments are processed securely. The reporting features offered by Authorize.net are optimal and information about cash receipts can be downloaded to simplify the reconciliation process on a daily basis.

Overall: 1. Secure processing of credit card transactions,
2. Integration with school's website
3. Creation of payment forms in flexible and suitable for a variety of transactions such as events, school store, etc

A must have payment gateway for API

Feb 25, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Authorize.net as a direct payment gateway is a bit confusing but its ability to integrate via API with many other applications makes it a leader in the industry.

I don't care for the look and feel of the gateway itself, but through the API we are able to create invoices and bill directly from our main CRM allowing us to track, update and control payment schedules without logging into a separate payment platform.

Does what it needs to, but is a bit more expensive than we anticipated

Jan 24, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Authorize.net was referred to us by our bank, so we went with them. On paper the fees and rates seemed reasonable. Once we started using it, the fees mounted and they routinely add new ones. I spoke with customer service and they say that our agreement allows them to add and/or change fees without any recourse. We haven't been thrilled, but we have 1 year left on our contract. Read the fine print. Watch out for annual fees, etc. There are lots of options out there and we would choose differently if we knew then what we know now.

Easy to use!

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It has worked great. Refunds are easy. It is very simple to use without instruction. It automatically links to the website.

Easy Way to Run Credit Cards

Jan 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This software makes it very simple to run credit cards, and the funds go directly into our account with no issues. The small fees the company charges are reasonable. If the card declines, you would have to re-enter all the information to try again; it would be nice if you could go back and just make whatever changes necessary to run the card successfully. Other than that, I would recommend this program to other businesses.

Great product & super easy to navigate!

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use! Super easy on the back end and for clients!

Cons: None

Overall: We use this product for payment of Planning Fees - it is AWESOME! We have it linked to our website so the client can pay their annual fee through our website or they can give us the card to process ourselves.

Recommendations to other buyers: This is a great product!

A Very Standard Payment Management Systems

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: Authorize.net is one of the most commonly used payment management systems. We were able to sync the account with the payment cart of our education registration software, ABC Signup, which was good. It's easy to process payments in this platform and easy to search by date for transactions that need to be researched.

Company Focused Software!

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Integrations for customization needed for our services.

Cons: Archive dates of transactions going back later and import of data from other software.

Overall: Light University Online has been using Authorize for the last 5 years and we have been very happy with their program and focused on any customization needed for our company.

The integrations that we need, reports, and user-friendly services for sales are perfect for our daily income.

Great Merchant Service

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've used Authorize.net for about 1 year now and have been impressed. It is compatible with just about everything which is very helpful. I just wish that there was a little more internal customization options with the native shopping cart. It gets the job done and well. Customer service is always very helpful.

Merchant Gateway at its best

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Authorize.net features easy to use and very user friendly software. The program has awesome search features, easy to access reporting and awesome fraud protection and filters in place. This is by far the best gateway I have used and I have used more than a few in the past.

Good merchant account software

Dec 22, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Set up Authorize.net for several client E commerce sites the past 6 years to accept cc payment. Tool works ok but too many moving parts and complicated.

Pros: Good merchant account

Cons: Their merchant account website is outdated and not very user-friendly. It's also over complicated. Also, when processing a manual order, if you take too long entering a new order, it times out and you have to re-type all of the client info again!