--- title: "FAMCare Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FAMCare Software - reviews, pricing plans, popular comparisons to other Human Services products and more." source_url: "https://www.capterra.com/p/55008/FAMCare-Human-Services/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # FAMCare Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FAMCare ## What is FAMCare? FAMCare is a configurable case management platform built for human service organizations managing multiple programs, funding sources, and reporting requirements. Capture program-specific intakes, services, and outcomes while maintaining a single, longitudinal client record across the organization. Eliminate spreadsheet-based reporting with real-time, funder-ready performance tracking and cross-program visibility for leadership. Adapt workflows as new initiatives and funding streams are added without replacing your system. Role-based security, audit trails, and scalable cloud deployment support compliance and growth. FAMCare provides the operational and reporting foundation agencies need to demonstrate measurable impact, strengthen funding, and scale services with confidence. ## What is FAMCare used for? [Human Services](https://www.capterra.com/human-services-software/)[Social Work Case Management](https://www.capterra.com/social-work-case-management-software/)[Patient Case Management](https://www.capterra.com/patient-case-management-software/) Overall rating Based on 20 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## FAMCare alternatives Highest Rated [4.8 (76)](https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (86)](https://www.capterra.com/p/200357/Casebook-Platform/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.7 (99)](https://www.capterra.com/p/203725/Noteable/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (46)](https://www.capterra.com/p/143681/Collaborate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/55008/FAMCare-Human-Services/alternatives/) ## FAQs about FAMCare Overview ### Which roles and teams benefit most from FAMCare? FAMCare is most used by case managers and family, treatment, and post-release service teams that document client needs, service plans, referrals, and case progress. Program directors and executive leaders monitor operations and outcomes, while data, IT, and Medicaid waiver coordinators manage reporting, system administration, and compliance-related records. Answer based on 20 reviews Overview ### What company size and specific industries is FAMCare built for? FAMCare is designed for mid-sized to larger organizations that have outgrown spreadsheets and disconnected systems and need a scalable platform for managing services, outcomes, compliance, and reporting. It fits organizations in social services, human services, and similar client-focused fields that require coordinated case and program management. Features and Usability ### What are the key features of FAMCare? FAMCare offers case management, client management, and care plan management, plus intake management, assessment management, and treatment planning. It also includes scheduling, task management, workflow automation, document management, reporting and analytics, alerts and notifications, role-based permissions, and HIPAA-compliant access controls for government and nonprofit programs. Integrations ### Which third-party tools and platforms does FAMCare integrate with? FAMCare integrates with 6 third-party tools and platforms, including Elavon for payments, Microsoft Power BI for analytics, NextGen Office for healthcare workflows, Oracle Fusion Cloud EPM for planning, Twilio for messaging, and miniOrange for identity and access management. Getting Started and Support ### What training and onboarding options does FAMCare offer? FAMCare provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation serves as written reference material, and videos provide visual, self-paced learning. Answer based on 2 reviews Getting Started and Support ### What customer support options does FAMCare offer? FAMCare provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe the support team as fast, thorough, and helpful, with timely advice, careful troubleshooting, and clear answers during setup and customization. Answer based on 4 reviews ## Features AI summary Based on 211 Human Services reviews Capterra data shows that buyers of Human Services software rank the following features as their top priorities: - **HIPAA Compliant** (**73%** of reviewers rated this feature as critical) - **Case Notes** (**71%**) - **Client Management** (**71%**) FAMCare supports all three of the features reviewers value most: **HIPAA Compliant**, **Case Notes**, and **Client Management**. Together, these capabilities help organizations protect sensitive client information, maintain complete service records, and manage client relationships more effectively, allowing teams to deliver coordinated care and keep daily operations organized. Case Notes 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access and track notes regarding case activities and updates within case files Case Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Document Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Client Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Employee Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Forms Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store, manage and track all forms in a centralized location FAMCare 95 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Bed Management: The allocation and provision of beds - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Certification & Licensing: Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Assessment Tool: Tools to aid in the collection of information to determine a person's problems and symptoms. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard Creation: Creation and customization of dashboards - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Eligibility Verification: Identifying if all conditions that entitle a client to certain benefits are met - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Government: Intended to be used by governmental agencies - For Nonprofits: Software specialized for non-profit organizations - Forms Management: Store, manage and track all forms in a centralized location - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Intake Management: Activities related to the initial admission of a charge into the organization's care - Medical History Records: Records of patients' medical history - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multi-Location: Manage and support multiple locations - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Program Management: Process of managing several related projects or business activities to achieve organizational goals - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Training Management: Track employee/learner's progression through training programs - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Volunteer Management: Manage volunteer information and direct volunteer resources - Wait List Management: Record, update and manage waiting lists - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (13) 4.1 Based on 13 reviews ## Pricing Value for money 3.9 (13) [View pricing plan details](https://www.capterra.com/p/55008/FAMCare-Human-Services/pricing/) Basic Launch 3 user system $795/mo. It includes: - FAMCare Platform - 10 user licenses - Basic Configuration Services - User and administrator training - Backup and Disaster Recover Services Value for money 3.9 (13) 3.9 Based on 13 reviews ## Integrations [ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ miniOrange](https://www.capterra.com/p/158608/miniOrange/)[ Elavon](https://www.capterra.com/p/183057/Elavon/)[ Oracle Fusion Cloud EPM](https://www.capterra.com/p/227025/Oracle-Fusion-Cloud-EPM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (20) 4.6 Based on 20 reviews ## User reviews Overall rating 4.3 Based on 20 reviews Filter by rating Counts reflect reviews available in this feed. 5(10) 4(8) 3(1) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful CE CEO CEO Used the software for: 3-5 years ### "the best tool for consolidate the links of family" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 29, 2022 my overall experience with FAMCare is that it allows all members of the family to be in constant contact and to strengthen the family ties Pros it's very innovative software for keep the links of family Cons what I don't like is that there is enough bugs in this software MA Manager Manager Used the software for: 1-3 years ### "Customizable with steep learning curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 6, 2025 Overall, I've had fun trying to figure out which new ways we could use it but I make sure I have lots of time to work on a new idea before starting because it always takes longer to learn the project then expected. Pros How customizable it is. Once we learned how to use it properly, we've learned many new applications for it. We had three project managers and each of them was wonderful to work with, well educated on FAMCare and very polite and friendly. Cons The steep learning curve and how complicated pathways are to navigate. I found both of these to be true as an admin and a user. CE CEO CEO Used the software for: 1-3 years ### "Slow & Old, so we left." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 20, 2020 It was terrible. Pros It was the only option we had at the time. Cons It took years to configure and customize the system with foster care managers learning how to code SQL to help support and move the project along. Andy G. Data Systems Manager Used the software for: 1-3 years ### "FAMCare is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 4, 2025 We switched to FAMCare as our data system last year, and the transition has been seamless. Staff are very happy with the system and its ease of use. FAMCare also has a very powerful reporting system. Pros FAMCare is extremely customizable, the interface is user-friendly and intuitive, and the reporting tools are great. Cons Sometimes minor bug fixes are very slow - FAMCare is quick on significant issues, but less important issues can take a while to resolve. DO Director of Family Services Director of Family Services Used the software for: 3-5 years ### "Recommend FAMCare for your group!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 10, 2025 We have had a wonderful experience overall, and we have been a customer for 7 years! A few little tweaks is all that's needed and FAMCare is always working to improve the product. Pros FamCare is very organized, and easy to use and navigate. Our staff are able to learn quickly how to navigate around in FAMCare. Everyone likes how one client's record is all together and with use of favorites, you can move around easily within a record. We love how easy it is to upload documents, and case notes have useful fields that are easy to use. We also appreciate the security available and the ability to view user data like last log on date and time. We truly value the announcements feature and use it regularly to increase positivity (we post positive messages only there!) FAMCare customer support is great and they respond quickly! They are always available to help us and get our questions answered and they care about their customers and the experience customers have using the platform. Cons Sometimes reports have extra rows or columns that we have to delete before manipulating the data in a spreadsheet, like a "RAW" data column that we cannot use. Not a huge deal but it just makes a few extra steps for us. A fun feature, the announcements, doesn't allow you to resize your uploaded image until after you save and schedule the announcement, so you have to go back to it a second time to resize it. If it's a large picture, when staff sign on, they won't be able to see the whole thing unless you resize it so it's smaller. Also, for a small non profit, FAMCare is expensive but we make it work. ED Execuitve Director Execuitve Director Used the software for: 1-3 years ### "FP FAMCare" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 3, 2025 The training was wonderful and was very easy to follow along. I think more of the front-end building of the program should be done by FAMCare considering the money we pay for the program, however I like that we learned how to do some formatting on our own. This would not have been a problem if we had more time and man-power to do so. Overall, we are able to house our data in an efficient way! Pros The personalization of FAMCare makes it easy to continue our workflow and be able to document all information needed on our clients. Cons The reports are difficult to use and do not provide us with all of the data needed for our National census. We've had to do some of our own reporting in Excel to get the information for year-end. AD Associate Director Associate Director Used the software for: 3-5 years ### "FAMCARE is wonderful!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2016 We had a system before using FAMCARE that offered similar although much less varied and effective software. In switching to FAMCARE we were able to keep all of the amenities from the one system, plus many additional options. GVT was able to transfer all of our data from the old system into the new system. We must keep casenotes for every activity we do, and FAMCARE allows for that which includes the ability to change what forms are available based on programs. The single best part about FAMCARE is the ability to create personalized specific forms based on different programs as well as reports to collect data from those forms. GVT offered training in the beginning as well as online video help so a person can learn how to maneuver through the system. It is user friendly for employees who just need to enter data and as it is web based it can be accessed anytime there is internet. Our employees are out in the field most of the time so to be able to access the system from anywhere is awesome. The following aspects of FAMCARE are what make it great: It has helped us to become entirely paperless. All forms that used to be filled out on paper can now be filled out online including signatures when necessary. The casenotes lock so they may not be changed except by a supervisor. There are different security measures which can determine a person's access. There is a configure mode so that wording on forms might be changed immediately. We have three fields to record time so we can differentiate between travel time and actual activity time. A supervisor can mirror a staff member at any time to see what they see. There is also a system of reminders to ensure staff fill out forms within a given time period. There are so many options that come with the system that I would imagine it would fit almost any non-profit's needs. Or any other sector that requires casenotes for that matter. We are very pleased. Pros The ability to modify it to fit my needs. Cons It takes some technical knowledge to be able to create forms. MW Medicaid Waiver Technology Coordinator Medicaid Waiver Technology Coordinator Used the software for: 1-3 years ### "Adaptable and Versatile for Business Practices" 5.0 December 8, 2017 Pros FAMCare is efficient in data collection, reporting, and case management. The software has enabled our agency to go from paper files and documentation to electronic. We can track user activity, documentation, and caseloads. Also, FAMCare has provided us with tools to report on data that is being collected by staff. Our staff no longer report data in a spreadsheet and then another staff member compile it to a master spreadsheet. In a fast pace world, our old methods were not efficient or reliable. Also, simple forms can be created without having any web coding knowledge through their Pathways module. This helped our agency create agency specific forms and collect data electronically. FAMCare has helped us grow as an agency, provide better case management to our clients, and monitor our staff for productivity and efficiency. Cons FAMCare is solely web-based which means that an internet connection is required. While most of the clients we serve have cell service in their area, we have a few that have little to no service. In those cases, we do have to resort to paper documents. Currently, I am not aware of any offline components that can upload to FAMCare when internet connectivity is reestablished. DI Director Director Used the software for: 1-3 years ### "My experience has been very positive. Recommend!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2017 Report ability, measurability, accountability.... Pros Our FAMCare tool fully meets our expectations. While we've redirected our approach since our initial roll out, we feel we made the right choice. We've invested a great deal of energy and resources in adding more customizations since we went live with the system. The support we received from the GVT staff has been a value add for us. The flexibility of this product is key for us... Cons There's not much can say here. I learn something new each day. Our Internal IT staff love the product. I, however, would like to improve on the developing and placement of quick reports. Additionally, PATHWAYS could be a little more flexible with regards to recurring events. Monthly versus 30 days events. Accounting for months with 28, 29, 30 and 31 day durations. CM Case Manager Case Manager Used the software for: 1-3 years ### "I find it really easy to use FAMCare to place the student's information and keep up with the cases. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2022 Not Applicable Pros I appreciate the easy access to get to and from a case, as well as now being able to see the notes placed on each case rather than closing a note and then having to go back and searching for the next note place on that specific case. It is now all there for me to see all at once. Cons At this time, it has gotten easier to use this software. [View all Reviews](https://www.capterra.com/p/55008/FAMCare-Human-Services/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.