--- title: "AMCS Utility Billing Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AMCS Utility Billing Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more." source_url: "https://www.capterra.com/p/55011/AMCS-Utility-Billing/" page_type: "product" language: "en" --- # AMCS Utility Billing Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AMCS Utility Billing ## What is AMCS Utility Billing? AMCS Utility Billing solution is a cloud-based, full-featured, and affordable SaaS application for water, sewer, and electricity billing. Ideal for municipalities, private companies, and public utilities, it offers a Customer Information System that tracks customers, meters, invoices, and payments in one application. Out-of-the-box features include metered, stepped, and flat rate automated billing, with unlimited configurable rate structures and reports. Enjoy streamlined meter reading entry, payment processing, SMS payment reminders, and a web portal for customers to view usage and pay bills. The solution provides a dashboard and monthly or quarterly reporting to help organizations understand business performance. Users can access aged receivables, revenue reports, collections, meter readings, customer reports, and more. The Invoice template editor and user-configurable Customer Portal allow for easy customization. ## What is AMCS Utility Billing used for? [Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)[Utility Billing](https://www.capterra.com/utility-billing-software/)[Billing and Provisioning](https://www.capterra.com/billing-and-provisioning-software/) Top alternative Featured Overall rating Based on 80 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AMCS Utility Billing 4.8 (80) VS. [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting Price Contact vendor Starting Price $1295 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (78) Ease Of Use 4.2 (1) Value For Money 4.4 (5) Value For Money 4.3 (1) Customer Service 4.9 (78) Customer Service 4.5 (1) ## AMCS Utility Billing alternatives [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [5.0 (8)](https://www.capterra.com/p/20920/UtilityTrakR/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [SMART360](https://www.capterra.com/p/220105/Bynry/) [5.0 (1)](https://www.capterra.com/p/220105/Bynry/#reviews) Starting price $1.39 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/220105/Bynry/) [Oracle Energy and Water](https://www.capterra.com/p/194561/Oracle-Utilities/) [4.7 (6)](https://www.capterra.com/p/194561/Oracle-Utilities/#reviews) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194561/Oracle-Utilities/) ## FAQs about AMCS Utility Billing Overview ### What problems does AMCS Utility Billing solve? AMCS Utility Billing solves cumbersome monthly billing, difficult account setup, and slow staff onboarding by making utility workflows easy to learn, navigate, and manage. It helps city clerks, utility billing staff, bookkeepers, and small municipal teams reduce billing errors, keep customer records accessible, and resolve issues quickly through responsive support. Answer based on 63 reviews Overview ### Which roles and teams benefit most from AMCS Utility Billing? AMCS Utility Billing is most used by city clerks, town clerks, and municipal administrative teams that manage resident accounts, billing cycles, and payment processing. Bookkeepers, billing managers, and finance staff rely on it for accurate receivables, reporting, and reconciliation, while office managers use it to streamline daily utility service workflows and customer records. Answer based on 78 reviews Overview ### What company size and specific industries is AMCS Utility Billing built for? AMCS Utility Billing is designed for municipalities, private companies, and public utilities that need utility billing software. The product suits organizations in the public sector and utility industry, as well as private-sector providers that manage billing operations for water, gas, electricity, or similar services. Features and Usability ### What are the key features of AMCS Utility Billing? AMCS Utility Billing includes core billing tools such as metered and non-metered billing, billing rate management, recurring invoicing, and payment processing with online and ACH payments. Differentiating features include meter data management, penalty/cut-off processing, customer accounts, historical reporting, and alerts or reminders that support water and other utility workflows. Answer based on 46 reviews Integrations ### Which third-party tools and platforms does AMCS Utility Billing integrate with? AMCS Utility Billing integrates with PayPal and QuickBooks Online Advanced. These catalog integrations cover payment processing and accounting, giving the platform direct connections to two widely used business tools for utility billing operations. Answer based on 1 reviews Getting Started and Support ### How good is the phone support for AMCS Utility Billing? AMCS Utility Billing provides responsive phone support that helps new clerks, bookkeepers, and utility office staff solve issues quickly. Many users value reaching a real person for setup questions, training, and troubleshooting, though some teams still need to call for infrequently used tasks or to clarify less familiar features. Answer based on 15 reviews Getting Started and Support ### What training and onboarding options does AMCS Utility Billing offer? AMCS Utility Billing provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover scheduled group learning, and documentation and videos give users self-paced reference materials for setup and feature review. Answer based on 9 reviews Getting Started and Support ### What customer support options does AMCS Utility Billing offer, and how do users rate the experience? AMCS Utility Billing offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as responsive, knowledgeable, patient, and quick to follow up, especially during setup and troubleshooting, though a small number report unresolved issues and difficulty getting service in specific cases. Answer based on 46 reviews Features and Usability ### How well does AMCS Utility Billing handle utility billing? AMCS Utility Billing handles day-to-day utility billing well for cities, water districts, and nonprofit utilities that need reliable monthly cycles. It supports automated invoicing, payment processing, reports, and billing accuracy, while some teams mention small workflow gaps around account adjustments or penalty handling that may require manual review. Answer based on 18 reviews ## Features AI summary Based on 182 Utility Billing reviews Capterra reviewers highlight these as the features buyers care about most when choosing utility billing software: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) AMCS Utility Billing supports **Billing & Invoicing** and **Metered Billing**, giving utility providers the tools to manage recurring charges accurately and bill customers based on measured consumption. However, it does not include **Usage Tracking/Analytics**. Instead, it offers **Reporting & Statistics** (**55%**) and **Meter Data Management** (**50%**), which still give teams visibility into billing activity and meter information. These features help businesses improve billing accuracy, monitor service data, and support more informed operational decisions. Billing & Invoicing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Metered Billing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Reporting & Statistics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Customer Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions AMCS Utility Billing 36 features ### All Features - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Call Data Records(CDR): Records or detailed document of call data produced by a telephone exchange over telecommunications equipment. - Customer Accounts: Record customer information, purchase history, and other notes - Customer Management: Store and organize information about customers and previous interactions - Email Management: Manage, store and organize emails within the system or via third-party apps - For Electricity: Utility billing for electricity - For Internet Service Providers (ISP): Companies that provide access to the internet and its related services. - For Natural Gas: Utility billing for natural gas - For Telecommunications Industry: Specifically for telecommunications industry - For Trash: Utility billing for trash/garbage - For Water: Utility billing for water - Historical Reporting: Information, data and reports that are being tracked over time - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Payment Reminders: Reminders sent for balance/payment due - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Rate Management: Track/optimize rates in relation to usage - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 5.0 (5) 5.0 Based on 5 reviews ## Pricing Value for money 4.4 (5) ### Starting price Free trial available Value for money 4.4 (5) 4.4 Based on 5 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (78) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (78) 4.9 Based on 78 reviews ## User reviews Overall rating 4.8 Based on 80 reviews Filter by rating 5(67) 4(11) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent OA Othuke A. Digital Marketer Security and Investigations ### "Impressive Utility Managing Solutions " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 2, 2024 Pros The platform has made all the energy manage solution effective, and the billing process is accurately handled Cons The program is valuable in making all utilities manageable. Switched from [Banyon Utility Billing](https://www.capterra.com/p/32550/Banyon-Utility-Billing/) [CubePDF Utility](https://www.capterra.com/p/246860/CubePDF-Utility/) [El Dorado Utility Billing](https://www.capterra.com/p/21260/Utility-Billing-Software/) [ASAP Utilities for Excel](https://www.capterra.com/p/172223/ASAP-Utilities-for-Excel/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EO Elif O. Senior Accounts Payable Specialist Real Estate ### "Easy way to Utility Billing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 4, 2022 Pros It is impressive to be able to access from any system thanks to the simple login and exit process and the cloud system. Cons I found it a bit expensive compared to similar apps. It should be a little cheaper compared to its overall quality. Switched from [Invoiced](https://www.capterra.com/p/222215/Invoiced/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 12, 2022 Elif, thank you. We appreciate you taking the time to provide your review. We look forward to continuing to provide excellent, easy-to-use billing software and outstanding customer support. Katherine F. Gerente de Research & Sales ### "It has worked for us as billing software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 25, 2018 Pros It has been very easy and its interface is very dynamic for us, we do billings and its function of automatic invoicing has worked perfect to date, in general lines it has been quite good Cons So far we have not found any errors in the platform, however we have very little time using it, to find an error we will let you know Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GW George W. Director Accounting ### "Saves lots of time and can be run from anywhere" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2016 We looked at a number of systems on Capterra and love Electricitybilling.com It is used to bill tenants use of electricity. Customers all pay online with credit card facilities and the bills are nice colourful and informative. The workflow that has been added means customers enter requests directly into our system. Pros Just need my internet browser to run it Cons I need a password to login to it. They say thats a requirement for security compliance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Alex W. ### "Great for billing HOA for electricity, water, sewer and trash" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 27, 2016 regular improvements, lots of features, easy to use. Being on the internet means all the updates happen in the cloud and we just open our browser and the system is there. i can do bill runs from home if i need to. this is great as sometimes bill runs fall on the weekend and i want to be with my family. invoices are full colour and i can automate sending reminders and sms. what i like most is that they keep enhancing it with new features to save time . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jocelyn S. Strata Manager ### "Use at your peril! System was inoperable in many areas and support lacking" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 0.0 0.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 1, 2016 Since September 2015 we have attempted to get minor issues resolved (concessions, address errors etc) to commence using the software. No service! No billing! No support! When we raised a query we were terminated! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Cheryl F. secretary ### "This software is awesome." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 8, 2015 This software is so much better than what we were using. If I have any problems with it I just call Teri and she irons the kinks out. I like that there are so many reports with this product. I use it to fill out information for the system all the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG ANGELA G. COURT CLERK ### "Water Works is Awesome" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 1, 2015 We absolutly love the program and Terry is so so so helpful, so glad that we went with this company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS JOYCE S. WATER CLERK ### "MY USE OF WATERWORKS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 1, 2015 WaterWorks is very user friendly once you have been introduced to the different uses of it. There are still new uses that I seem to find every once in a while, with the help of my VERY USER FRIENDLY helper (Terri). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC JoAnne C. City Clerk ### "Awesome Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 1, 2015 The product is good, but the Customer Service is AWESOME! Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests. We appreciate her so much! WaterWorks allows our City to seamlessly bill our patrons monthly, and typically if there is a problem with the billing it is on our side, and not based on the product. We are very satisfied, and we wish all of our software was as easy to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/55011/AMCS-Utility-Billing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.