# Page 2 | AMCS Utility Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is AMCS Utility Billing the right Utility Billing solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/55011/AMCS-Utility-Billing/reviews

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AMCS Utility Billing

4.8 (80)

[View alternatives](https://www.capterra.com/p/55011/AMCS-Utility-Billing/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of AMCS Utility Billing

## Showing most helpful reviews

Showing 26-50 of 80 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SD

Stephen D.  
Billing Agent  
  
Used the software for:

### "WaterWorks"

October 16, 2013

5.0

I used the program in billing for the Village for close to seven years. The program was easy to install and enter customer information. The only problem I had was getting rid of old accounts. But, the lady I dealt with, 'Terri' was great at helping me solve my problems. John, the boss, well he was plenty patient with me and took the time to help. I dealt with Terri, mostly, and she is on the ball and patient as well. I think they could include a couple of things, but overall the program gives what is necessary for billing and records.

Review Source

CN

Cathy N.  
Deputy City Clerk  
  
Used the software for:

### "Happy customer"

August 22, 2011

5.0

Highly recommended!!!

Pros

I have used the WaterWorks program since 1993. I have always found the software to be user friendly, easy to learn, easy for me to train others to use. Their staff is always so helpful and willing to assist you that it has always made it a joy to work with them. I am very grateful that we have their software and great customer service!!! Thank you LMS!!!

Cons

Can't think of any.

Review Source

GW

George W.  
Director  
Accounting  
Used the software for:

### "Saves lots of time and can be run from anywhere"

November 13, 2016

5.0

We looked at a number of systems on Capterra and love Electricitybilling.com It is used to bill tenants use of electricity. Customers all pay online with credit card facilities and the bills are nice colourful and informative. The workflow that has been added means customers enter requests directly into our system.

Pros

Just need my internet browser to run it

Cons

I need a password to login to it. They say thats a requirement for security compliance.

Review Source

MC

Melanie C.  
Office Manager  
  
Used the software for:

### "Amazing Software"

July 17, 2014

5.0

This software is very easy to understand, quick to learn how to use, and if you ever have any questions what so ever, no worries, they have the best Customer Service. Its not just like calling for help with a company but calling for help from a friend. When I call Terri its like getting personal help from a friend who knows everything about my company as well as me as a person. I have never or will never plan to switch to anyone else. Thank Goodness for WaterWorks!!!

Review Source

AW

Alex W.  
  
  
Used the software for:

### "Great for billing HOA for electricity, water, sewer and trash"

October 27, 2016

5.0

regular improvements, lots of features, easy to use. Being on the internet means all the updates happen in the cloud and we just open our browser and the system is there. i can do bill runs from home if i need to. this is great as sometimes bill runs fall on the weekend and i want to be with my family. invoices are full colour and i can automate sending reminders and sms. what i like most is that they keep enhancing it with new features to save time .

Review Source

JC

JoAnne C.  
City Clerk  
  
Used the software for:

### "Awesome Customer Service"

April 1, 2015

4.0

The product is good, but the Customer Service is AWESOME! Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests. We appreciate her so much! WaterWorks allows our City to seamlessly bill our patrons monthly, and typically if there is a problem with the billing it is on our side, and not based on the product. We are very satisfied, and we wish all of our software was as easy to use.

Review Source

VG

Vonda G.  
Bookkeeper  
  
Used the software for:

### "I am new to billing utilities and I am so glad I chose WaterWorks."

March 23, 2015

5.0

I knew nothing about billing for a rural water system and chose this software because of good reviews. I am so glad I did, this software is very user friendly even for newcomers! The customer service is excellent. I called several times after set up with questions and Terri was so patient with me and if I had to leave a message or she was helping someone else when I called, she always calls back very quickly.

Review Source

B&SW

Becky & Sissy W.  
Secretary  
  
Used the software for:

### "My Experience"

August 25, 2011

4.0

LOVE it, LOVE It, LOVE it

Pros

Love this program. I know if I can't remember or can't figure something out my trusted buddy (Terry) can. She is a phone call away & is always so nice - no matter how many times a day I may call her.

Cons

Wish their could be another way of dealing with accounts other than adjustments

Review Source

KJ

Kathy J.  
City / Court Clerk  
  
Used the software for:

### "Fordland city"

August 23, 2011

5.0

I highly recommend this company. They are always trying ways to improve to make it better.

Pros

This system is the best I have used. It's very easy to follow and if you ever have a problem you can call and talk to someone. Easy to add people and disconnect.

Cons

I really have nothing bad to say about the whole system

Review Source

TA

Tiffany A.  
City Clerk  
  
Used the software for:

### "Software is user friendly, and staff with Waterworks is execellent. Always there to help"

March 31, 2015

5.0

I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training. I was able to call Terri and I did DAILY she was very friend gave me the training I needed to do my job smoothly! If it wasn't for Terri and Waterworks I would NOT have been very successful at my new job! Thank you Terri!!

Review Source

LD

Lisa D.  
City Clerk  
  
Used the software for:

### "Wonderful product"

August 24, 2011

5.0

Great product!

Pros

The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use. The tech support is excellent! They are always so friendly and patient! I would recommend this program to any one.

Cons

None that I can think of.

Review Source

DB

DONNA B.  
CITY CLERK  
  
Used the software for:

### "REVIEW FOR WATERWORKS SOFTWARD"

October 16, 2013

5.0

WE HAVE BEEN USING WATERWORKS SOFTWARE HERE AT THE CITY OF MILLER FOR 15 YEARS OR SO. THEY UPGRADE THEIR PROGRAMS AND ARE ON LINE OR CAN BE REACHED BY PHONE WITH ANY PROBLEMS YOU MIGHT INCUR. STAFF IS FRIENDLY AND ALWAYS HELPFUL. SELDOM HAS THERE BEEN AN ISSUE THAT THEY WERE UNABLE TO HELP WITH. WOULD HIGHLY RECOMMEND THE SOFTWARE TO ANYONE.

Review Source

DK

Damian K.  
Managing Director  
  
Used the software for:

### "End to end billing provisoning and payments + customer portal"

October 14, 2009

5.0

Awesome systm that has replaced mny disperate unconnected systems with this all-in-wonder platform. They are contantly adding improvements also

Pros

100% web based software as a service 15 plug in modules highly customisable competitive pricing @ between 1 and 2% of monthly revenue

Cons

none so far

Review Source

VO

Veronica O.  
Secretary/Bookkeeper  
  
Used the software for:

### "Great Product and Service!"

August 23, 2011

5.0

I highly recommend this service and product!

Pros

We at Compton Water have been very pleased with Water Works software. Their tec support is knowledgeable and always eager to help us with any issue. We appreciate their service and product!

Cons

Can't think of any!

Review Source

AK

Amanda K.  
Asst. City of Warm Springs  
  
Used the software for:

### "Best Utility Software"

March 30, 2015

5.0

I have been an asst. City Clerk for almost 15 years and this is by far the best, easiest most cost effective software the City has ever used. Prior to finding WaterWorks we had tried 3 different software companies within the last 2 years. Can't wait to see what the future holds for the customers and WaterWorks.

Review Source

SW

Sylvia W.  
Town Clerk  
  
Used the software for:

### "Happy Waterworks user for 8 years"

March 31, 2015

5.0

Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of computer systems like Casselle. The customer service is wonderful I have never had a problem that they could not fix or walk me through. I recommend this system as often as I can to other small towns like Manzanola

Review Source

CL

Cathy L.  
City Clerk  
  
Used the software for:

### "City Clerk"

August 22, 2011

5.0

Terri and John are great.

Pros

I am very pleased with LMS Waterworks, I myself have been using it for going on 14 years and it was installed before I became the City Clerk. Terri is amazing for help.. They Rock!

Cons

I can't think of any cons.

Review Source

NB

Noni B.  
City Clerk  
  
Used the software for:

### "overall 5 stars, ease of use 5 stars, customer service 5 stars"

March 30, 2015

5.0

I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works about 10 years and this is a wonderful software, it is customer friendly and I would not want to try any other software because I think water works would be hard to beat in every area!!!!

Review Source

BO

Brenda O.  
Clerk, Treasurer  
  
Used the software for:

### "LMS WaterWorks"

October 18, 2013

5.0

LMS Waterworks is an awesome software to use for your utility billing. The customer service is phenomenal, Terri and John are very knowledgeable they will help you in any way, taking all the time needed for YOU to understand everything and every question you have will be answered.

Review Source

KT

Kathy T.  
City Secretary  
  
Used the software for:

### "City Secretary"

October 16, 2013

5.0

I have used WaterWorks for over 18 years and I would not even consider changing to another program. If I need support (maybe 5 times in the 18 years) they always answer my questions or walk me through my problem. I highly recommend this program to all water utility companies.

Review Source

AP

Ann P.  
City Clerk  
  
Used the software for:

### "City Clerk"

October 16, 2013

5.0

I have thoroughly enjoyed working with Terri. She is a very pleasant, knowledgable person to work with when I have issues. The software is very user friendly, and when there are needed Improvements or programming issues they are concerned and work on the.

Review Source

MM

Mike M.  
District manager  
  
Used the software for:

### "NBOWD"

October 18, 2013

5.0

This program does exactly what we need it to do without being complicated and requiring multiple fields to be filled before you can move on to the next screen. Customer service is also great. We've never had a bad experience. Thanks for a good product!

Review Source

NB

Noni B.  
City Clerk  
  
Used the software for:

### "WATER WORKS SOFTWARE"

October 23, 2013

5.0

This is a great software program we have used it since 2006 It is very user friendly and Terri and John are always there if you have a problem I would highly recommend this program to any utility that is looking to improve their billing software

Review Source

AA

Andy A.  
Chairman  
  
Used the software for:

### "Great Product Great Service"

March 21, 2015

5.0

We use WaterWorks for billing our regional Public Water Authority customers. It is easy to install, easy to use, and does everything we need. Any questions that we have are quickly answered. I can recommend this software without any reservations.

Review Source

DP

Diane P.  
CMC  
  
Used the software for:

### "Certified Municipal Clerk"

August 26, 2010

5.0

Overall recommendation is that you try this program.

Pros

Very good service, I love the problem it is easy to operate. If i can do this program anybody can.

Cons

I have no cons with this program

Review Source

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