# Page 3 | AMCS Utility Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is AMCS Utility Billing the right Utility Billing solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/55011/AMCS-Utility-Billing/reviews

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AMCS Utility Billing

4.8 (80)

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Last updated March 13th, 2026

# Page 3 - Reviews of AMCS Utility Billing

## Showing most helpful reviews

Showing 51-75 of 80 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AW

Alexandra W.  
Founder  
  
Used the software for:

### "Great cost effective billing platform"

November 5, 2013

5.0

Love the flexibility of Utilibill. Billing is automated, customers love payment IVR and all the automation around self configuration. Collecting the money is soo easy now and its made a big difference to cash flow.

Review Source

MT

Michelle T.  
Bookkeeper  
  
Used the software for:

### "Review of waterworks software and customer support "

July 17, 2014

4.0

The waterworks software integrates well with the Meterphone software offered by LMS. Terri is extremely timely responding to questions and is knowledgable about their products and provides great customer support.

Review Source

JS

Jocelyn S.  
Strata Manager  
  
Used the software for:

### "Use at your peril! System was inoperable in many areas and support lacking"

March 1, 2016

2.0

Since September 2015 we have attempted to get minor issues resolved (concessions, address errors etc) to commence using the software. No service! No billing! No support! When we raised a query we were terminated!

Review Source

SC

Sheila C.  
City Clerk  
  
Used the software for:

### "Waterworks review"

August 26, 2010

4.0

Since this is my first time working as city clerk, this is the only software that i am somewhat familiar with, it appears to be great.

Pros

easy access

Cons

not for sure how to bring things over into excel

Review Source

RD

Randy D.  
City Clerk  
  
Used the software for:

### "Easy to use and great Customer Service"

March 25, 2015

5.0

This software has been a life saver for both myself, and the city. Anytime i have had any issue what so ever they have talked me through it or help on line. Great product, great service, and great personnel.

Review Source

DT

Donna T.  
Recorder/Treasurer  
  
Used the software for:

### "Excellent Support Staff"

March 28, 2015

4.0

I have always received excellent support for this system as I was new to using this system and never have had an issue gets answers to those questions I have had learning how this program works.

Review Source

MW

Myrna W.  
Town Clerk  
  
Used the software for:

### "Overall"

July 17, 2014

4.0

WaterWorks is a great program and easy to learn. If you need assistance you have immediate, helpful assistance. I do not have any other utility program to compare to so my rating is 4 stars.

Review Source

BR

Betty R.  
Water/sewer bill collector  
  
Used the software for:

### "Water/Sewer bill collector "

August 24, 2011

5.0

I woiuld highly recommend this company.

Pros

I am very satisfied with our program, and the support I get from John and Teri is super.

Cons

No complaints at all

Review Source

LS

Lynn S.  
Owner  
  
Used the software for:

### "Highly recommend WaterWorks"

March 21, 2015

5.0

The WayerWorks program is very user-friendly. When I have had questions,even on the weekends, Terri has been very willing to assist me. Her customer service is outstanding.

Review Source

dC

dean C.  
  
  
Used the software for:

### "overall review"

July 17, 2014

4.0

its a great program just when you don't use certain features in everyday use you have to call someone to get them to walk you through it again simply because you forget how

Review Source

GAS

Glen A. S.  
Mayor  
  
Used the software for:

### "City of Qulin, Missouri"

March 30, 2015

5.0

We have been using this software for awhile and have not had any problems. Questions are answered very quickly and understandable. A pleasure to work with these people.

Review Source

oT

odelia T.  
City Secretary  
  
Used the software for:

### "great software"

March 30, 2015

5.0

I like working overall with this software it's user friendly, reports are fast and easy, and working with great friendly people to help when we need help.

Review Source

SH

Sharon H.  
Admin. Assn't  
  
Used the software for:

### "Customer Service"

March 23, 2015

5.0

Very easy software to learn. When you need help Customer Service is always there to help. Will walk you through the steps you need help with. Very friendly.

Review Source

KE

Karen E.  
Bookkeeper  
  
Used the software for:

### "Mt. Sherman"

August 29, 2011

5.0

Highly recommend

Pros

Good company, good customer support.

Cons

I do not have any cons, Software is easy to understand

Review Source

KB

Karen B.  
Bookleeper  
  
Used the software for:

### "Professional and easy to learn!"

March 21, 2015

5.0

This is the second water utility software I have worked with and I have truly enjoyed the program and the tech support is wonderful!

Review Source

ES

Elizabeth S.  
Operator  
  
Used the software for:

### "User Friendly"

October 22, 2013

5.0

We have been using WaterWorks for several years and are completely satisfied! Terri is the best in customer service!!

Review Source

KC

Kathy C.  
City Clerk  
  
Used the software for:

### "Perfect and easy to use. "

March 31, 2015

5.0

I love how easy this product is to learn and to be able to talk to a person when calling in with problems.

Review Source

KC

Kristy C.  
City Clerk  
  
Used the software for:

### "Great Company and Product"

March 30, 2015

5.0

Very user friendly product. Terri at WaterWorks is very helpful with any questions that may come up.

Review Source

DT

Donna T.  
Treasurer Town of Denning  
  
Used the software for:

### "Good people and program"

July 17, 2014

4.0

Terri has been my life saver over the last 6 weeks. Professional, knowledgeable and polite.

Review Source

PS

Patty S.  
city clerk  
  
Used the software for:

### "Software is pretty easy to use"

March 23, 2015

5.0

Always friendly, easy to work with and go out of their way to help with problems.

Review Source

MW

Michelle W.  
Waterclerk  
  
Used the software for:

### "Captera review"

February 10, 2014

5.0

love your software. everything is easy to work, and easy to find, and understand.

Review Source

BB

Betty B.  
City Financial Clerk  
  
Used the software for:

### "WaterWorks"

October 17, 2013

5.0

Easy to set up and use. Great history features. Support is outstanding.

Review Source

AM

Amanda M.  
city clerk  
  
Used the software for:

### "Love waterworks"

March 30, 2015

5.0

I like the program but the customer service is the best thing!!!

Review Source

EC

Edna C.  
City Clerk  
  
Used the software for:

### "water works"

October 29, 2013

5.0

Water works is a great program, easy to use and support is great!

Review Source

CS

Candy S.  
City Clerk/Treasurer  
  
Used the software for:

### "This is a great product."

March 30, 2015

5.0

It is easy to use and the customer service is great

Review Source

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