# AMCS Utility Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AMCS Utility Billing the right Utility Billing solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/55011/WaterWorks/reviews --- AMCS Utility Billing 4.8 (80) [View alternatives](https://www.capterra.com/p/55011/AMCS-Utility-Billing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AMCS Utility Billing Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews EÖ Elif Ö Senior Accounts Payable SpecialistReal Estate, 10,001+ employeesUsed the software for: More than 2 years. “I found it a bit expensive compared to similar apps.“ September 4, 2022 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Katherine F. Gerente de Research & Sales Used the software for: 6-12 months ### "It has worked for us as billing software" April 25, 2018 5.0 Pros It has been very easy and its interface is very dynamic for us, we do billings and its function of automatic invoicing has worked perfect to date, in general lines it has been quite good Cons So far we have not found any errors in the platform, however we have very little time using it, to find an error we will let you know Review Source OA Othuke A. Digital Marketer Security and Investigations Used the software for: 2+ years ### "Impressive Utility Managing Solutions " May 2, 2024 4.0 Pros The platform has made all the energy manage solution effective, and the billing process is accurately handled Cons The program is valuable in making all utilities manageable. Review Source SA Sherrie A. Manager Used the software for: ### "WaterWorks" October 17, 2013 3.0 It is excellent for the price which is very important to small companies. It is a good product, the customer service is excellent, but it has a lot of Maneuverability weaknesses. (don't they all?) Overall it is good Review Source EÖ Elif Ö. Senior Accounts Payable Specialist Real Estate Used the software for: 2+ years ### "Easy way to Utility Billing" September 4, 2022 5.0 Pros It is impressive to be able to access from any system thanks to the simple login and exit process and the cloud system. Cons I found it a bit expensive compared to similar apps. It should be a little cheaper compared to its overall quality. Review Source Response from AMCS September 12, 2022 Elif, thank you. We appreciate you taking the time to provide your review. We look forward to continuing to provide excellent, easy-to-use billing software and outstanding customer support. EH Elizabeth H. Billing Manager Used the software for: ### "Fantastic prgram" August 25, 2011 5.0 I would definately recommend this company and their products to any company. We have approximately 2500 customers in six different locations (companies) and we have never had any major issues with the service, software, or programming. Pros After using for 6 years I find the product extremely easy to use. The reports are very helpful in tracking information and the Customer service is excellent. They are always there with a solution to a few problems we have. All in all an excellent product. I had never used a billing system before coming to TCRSD and John Brown and Terri Lawrence could not have been nicer and more helpful in helping learn the system. In 2007 we upgraded and Mr. Brown came to the office to Implement the new system and transfer all the information from the previous version. He also helped point out the differences in the new version and sat with me until I had it down. Cons The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out. I have had instances when the customer status is inactive and I'll go back and find a credit balance on the account of this penalty. I just have to watch for then and take off the credit balance. Review Source Response from AMCS October 4, 2013 Penalty issue has been fixed, and are no longer removed from final bills. If the penalty was on the bill at the time of the final calculation, it remains there. LC Lanee' C. Office Manager Used the software for: ### "Couldn't ask for a better program." July 23, 2014 5.0 Can't find a Utility program, for this price, that could Possibly be any better !! As a non-profit company, we can not afford just any program. The WaterWorks program is everything I needed at a price we could afford. It is easy to use and even IF you can't find an answer to what your looking for, you can always call the 800 number. Terri and John are very friendly and knowledgeable . They have never failed to help me. A couple of times I've called and got the answering machine. They have ALWAYS called me back within the hour. There are a couple of things that I wish the program could do, but it is not anything that can't be worked around. There are several safety screens included in the program to help with making sure that payments and reading are correct. There are also, many different reports that can be printed . The bottom line for me is that the WaterWorks program does everything I need it to do and when it comes time to read meters and get ready for the new billing, this program has given me 6 extra days to get my work done. FINALLY, I can do my job without so much stress ! Review Source RG Roxanne G. Office Manager Used the software for: ### "Just Love this Program" August 27, 2010 5.0 Everyone should use it. Pros This is a very easy program to work with. When I started this job 4 years ago, I was working in Das, and it had been that way for twenty years. They hired me to find a new product to work with. I really don't remember how I found John and Terri and the waterworks program. But thank God i did. It has been the easiest program to learn and teach others to use. There are some updates that have been done like the physical address labels for our meter reading books. Very cool! Not sure about the credit card programing yet. Just waiting to be told it is ready. All in all, very AWESOME!! Thanks to the crew and I just Love the waterworks program :) Cons Have not really found any cons. If i get stuck i will call Terri, and end up saying duh. Review Source SL Sharon L. Clerk-Treasurer Used the software for: ### "Excellent Water Billing Program" October 16, 2013 5.0 We have been using this product since the mid-1990's and have been happy with it. It was simple to set up and learn. Any time there was an issue, help was only a mere email or phone call away with an immediate response and solution. Any suggestions that were made about improving the product or adding a report were taken into consideration during the next upgrade. By the way, email notifications are always sent out if there is an upgrade. I have talked with many locations that spent thousands of dollars on expensive, fancy software packages and were not happy with the outcome. I would recommend Waterworks to anyone with a water billing system - large or small. Great Product! Even Greater Customer Service! Review Source VW Virginia W. Secretary/Secretary/Treasurer Used the software for: ### "Waterworks Utility Software" October 16, 2013 5.0 Our water system have used this utility software for many years. We are very pleased with the ease of using this software as well as the set-up. The help Index is very useful. When I have called to get advice on how to do something or update or change something, I have always recieved friendly, extermly helpful and courteous service from both Terri and John. As the secretary I appreciate how they make things easy and when you call they treat your call and every call like it is important to them and they somehow help you solve and resolve any issue you may have. Thumbs up for them! Review Source MW Michael W. Accounting Manager Used the software for: ### "Waterworks software is significantly more user friendly than our pervious utility billing software" March 23, 2015 5.0 As a small city we just could not justify the cost of high-priced municipal accounting software. We decided to adapt Quickbooks to our accounting needs, and we needed a utility billing software package that would interface with Quickbooks. Waterworks met this need and more. Transitioning from our previous utility billing software occurred quickly and accurately. Waterworks customer service has always been friendly, responsive, timely, and competent. Our accounting staff could not be happier, and our auditor is pleased with the software's reporting capability as well. Review Source LJ Lisa J. Clerk Used the software for: ### "Recommendation by Terri to export infomation into speadsheet and customize saved me alot of work! " March 30, 2015 5.0 So much more versatile than I imaged. Called Customer representative with some concerns. Terri explained a couple of options and helped walk me through the process of exporting information from Water Works. I then customized the report as I needed it and saved me a lot of work. Review Source SH Stan H. Mayor pro tem Used the software for: ### "WaterWorks" October 16, 2013 5.0 Our city has used WaterWorks since 2005. It has worked flawlessly. Their support is both knowledgeable and above all quick and always corrects the problem. They take customer feedback to heart and will go the extra mile for any customer. Well done WaterWorks! Review Source CF Cheryl F. secretary Used the software for: ### "This software is awesome." April 8, 2015 5.0 This software is so much better than what we were using. If I have any problems with it I just call Teri and she irons the kinks out. I like that there are so many reports with this product. I use it to fill out information for the system all the time. Review Source KW Kim W. Bookkeeper Used the software for: ### "WaterWorks software" July 18, 2014 5.0 I was new to bookkeeping for a water district. WaterWorks is very user friendly. It is very easy to learn and if you do have any problems, you can just call support and they do an exceptional job with helping their customers. Review Source JS JOYCE S. WATER CLERK Used the software for: ### "MY USE OF WATERWORKS" April 1, 2015 5.0 WaterWorks is very user friendly once you have been introduced to the different uses of it. There are still new uses that I seem to find every once in a while, with the help of my VERY USER FRIENDLY helper (Terri). Review Source LR Laneisa R. Bookkeeper Used the software for: ### "Excellent!!!!!" March 30, 2015 5.0 WaterWorks is wonderful. Our computer system crashed a few years ago and with the help of WaterWorks Online Back-Up & and Terri we were back up and running quickly. I highly recommend WaterWorks!!! Review Source KB Kim B. Manager Used the software for: ### "WaterWorks" October 16, 2013 5.0 Our company has used this software for many, many years. It has always performed as intended and the support is first class. We will continue to use this program as it suits our business needs. Review Source TL Tammy L. Bookkeeper Used the software for: ### "Love Water Works!!!" March 21, 2015 5.0 The software is easy to learn and use, and Terri has been a big help to me as well. She is wonderful! I would highly recommend this software to everyone I know that is looking!!! Review Source MT Michelle T. Bookkeeper Used the software for: ### "whatever" March 31, 2015 4.0 Customer service is top-notch. A drawback has been that the software was NOT compatible with MAC. I understand this is changing which is beneficial for me. Review Source BB BARBARA B. TOWN CLERK Used the software for: ### "WATER WORKS" July 31, 2014 5.0 THE ONLY THING I DO NOT LIKE IS THE PENALTY DATE CAN NOT BE CHANGED TO BE LATER THEN THE DUE DATE Review Source Response from AMCS August 20, 2014 Oh, but we can! I'll show you where you can change that. mS melissa S. utility billing clerk/manager Used the software for: ### "waterworks is the best" March 30, 2015 5.0 Its very easy to learn and use. The company is improving the Software at all times. The best customer service around. Review Source AG ANGELA G. COURT CLERK Used the software for: ### "Water Works is Awesome" April 1, 2015 5.0 We absolutly love the program and Terry is so so so helpful, so glad that we went with this company. Review Source CM Cindy M. Deputy City Clerk/Water Clerk Used the software for: ### "WaterWorks" October 28, 2013 5.0 This is a great product. John and Terrie are very helpful any time you call them. Review Source CR Candice R. Operations Manager Used the software for: ### "Artesia Rural Water" October 16, 2013 5.0 A very friendly easy but accurate program. Training was easy for my assistant. Review Source DS Debbie S. clerk Used the software for: ### "Transfer from my old dos program was made easy with waterworks" March 31, 2015 4.0 The customer service is great , and the program is easy to use. Review Source Similar Products Featured ## Related categories [Utility Billing](https://www.capterra.com/utility-billing-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)[Billing and Provisioning](https://www.capterra.com/billing-and-provisioning-software/)