--- title: "DirectLine Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DirectLine Software - reviews, pricing plans, popular comparisons to other Maintenance Management products and more." source_url: "https://www.capterra.com/p/55114/DirectLine/" page_type: "product" language: "en" --- # DirectLine Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DirectLine ## What is DirectLine? Maintenance Software Custom-Fit For You. Megamation specializes in one thing: designing, building, and deploying SaaS CMMS (Computerized Maintenance Management Service) solutions. We are experts at CMMS implementation and integration. It’s what we do. Our Megamation DirectLine software can be scaled for any organization size across many industries. Using our API our software can communicate directly with your systems and exchange data seamlessly. Megamation has enabled maintenance and operations professionals to improve efficiency, enhance asset reliability, reduce costs, and deliver data-driven decisions for over 40 years. We’re proud to work with over 500 companies, including EssilorLuxottica, Chep, Washington Colleges, Barnard, and many more. ## What is DirectLine used for? [Fixed Asset Management](https://www.capterra.com/fixed-asset-management-software/)[Asset Tracking](https://www.capterra.com/asset-tracking-software/)[EAM](https://www.capterra.com/eam-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DirectLine?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.megamation.info&name=DirectLine) ## DirectLine Overview Updated August 2026 AI summary DirectLine is a maintenance management platform for businesses of all sizes, offering core capabilities such as work order management, preventive maintenance, asset tracking, and inventory management. It supports equipment and facility operations with features like inspection management, compliance tools, audit trails, and reporting. DirectLine is accessible across web and mobile devices, with integration options including Tableau and API access. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DirectLine 4.5 (30) VS. [4.8 (1,062)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (30) Ease Of Use 4.8 (1,062) Value For Money 4.5 (20) Value For Money 4.7 (980) Customer Service 4.9 (30) Customer Service 4.8 (1,000) ## DirectLine alternatives [4.7 (426)](https://www.capterra.com/p/130563/FMX/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [4.9 (115)](https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (628)](https://www.capterra.com/p/74916/Fiix/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about DirectLine Overview ### Which roles and teams benefit most from DirectLine? DirectLine is most used by facilities managers, maintenance planners, and plant operations leaders who need to organize work orders, preventive maintenance, and asset tracking. Engineering, IT, and budget-focused teams benefit from better service coordination, maintenance scheduling, reporting, and visibility into facility performance, costs, and operational priorities. Answer based on 29 reviews Overview ### What company size and specific industries is DirectLine built for? DirectLine is designed for organizations in manufacturing, food and beverage, facilities, healthcare, schools, universities and colleges, and fleet operations. It serves companies with varied needs across these sectors, especially those seeking customized software for industry-specific processes and requirements. Features and Usability ### What are the key features of DirectLine? DirectLine offers asset tracking, inventory management, and work order management, plus maintenance scheduling and preventive maintenance. It also includes inspections, incident management, audit trail, and compliance management. Additional features cover barcode and QR code scanning, GPS and location tracking, reporting and analytics, and access controls. Integrations ### Which third-party tools and platforms does DirectLine integrate with? DirectLine connects natively to Tableau for analytics and reporting integrations. No other third-party platforms are listed in the official catalog data provided here. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does DirectLine offer? DirectLine provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online training support guided instruction, webinars cover topic-based sessions, documentation offers written reference material, and videos provide visual guidance for self-paced review. Answer based on 6 reviews Getting Started and Support ### What customer support options does DirectLine offer? DirectLine provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as responsive and helpful, with quick issue resolution, training help, and flexibility for custom changes. Some also note the software can take time to learn, making guidance useful. Answer based on 9 reviews ## Features AI summary Based on 5,405 Maintenance Management reviews Capterra data shows that buyers of maintenance management software rank the following features as their top priorities: - **Work Order Management** (**45%** of reviewers rated this feature as critical) - **Preventive Maintenance** (**48%**) - **Service History** (**35%**) DirectLine supports all three features that reviewers rate most important: **Work Order Management**, **Preventive Maintenance**, and **Service History**. Together, these capabilities help businesses track maintenance tasks, schedule recurring upkeep, and keep complete service records, allowing teams to reduce downtime, stay organized, and make better maintenance decisions. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Asset Assignment Assign assets to users, job sites, and vehicles to ensure accountability DirectLine 97 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Assignment: Assign assets to users, job sites, and vehicles to ensure accountability - Asset Kitting: Bundle equipment together to rapidly perform actions across multiple assets - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Planning: Manage, prioritize and plan for capital expenses - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Checklists: An itemized to do list that can be edited as tasks are completed - Commercial Properties: Designed to serve commercial properties - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Downtime Tracking: Track unplanned equipment or network failures - Electronic Signature: Digitally sign online documents - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Equipment Tracking: Track the location of specific equipment at all times - Facility Asset Management: Manage and track high-value assets including office equipment, furniture & more - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Mechanical Equipment: Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork - For Schools: Designed to be used by kindergarten, primary, middle, and senior secondary schools. - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - K-12: Software designed for kindergarten through 12th grade schools - Key & Lock Management: Establish procedures for monitoring locations of keys - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Materials Management: Process of planning, procuring and controlling material flows along with supplier evaluation and shipping - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Parts Management: Track parts inventory levels and manage re-stocking - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Purchase Order Management: Create, send, and track purchase orders and their statuses - QR Codes: Matrix barcode that stores information - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Residential Properties: For residential properties - Resource Allocation: Assign available resources to various projects and tasks - Routing: Plan daily routes to optimize employee scheduling and provide directions - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service History: Track work performed and resources used for past customers, sites, or assets - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Space Management: Manage occupancy and space utilization in facilities and buildings - Status Tracking: Track the status over time for a request, process, asset, or transaction - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (24) 4.3 Based on 24 reviews ## Pricing Value for money 4.5 (20) ### Starting price Free trial available Value for money 4.5 (20) 4.5 Based on 20 reviews ## Integrations [ Tableau](https://www.capterra.com/p/208764/Tableau/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (30) 4.9 Based on 30 reviews ## User reviews Overall rating 4.5 Based on 30 reviews Filter by rating 5(14) 4(16) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KB Kevin B. Business Analyst Philanthropy ### "Highly functional application - terrific customer service response and flexibiliy" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 27, 2018 Pros Great customer service, including unlimited training, prompt response and flexibility in developing and implementing changes to enhance functionality and user experience Cons The software (administrative portion) is not the easiest to use and the reporting is a bit clunky. In terms of ease of use - this application has extensive functionality and, in my experience, it is difficult to make such applications "completely" friendly to users who don't have a level of experience working with CMMS systems, so I don't consider this a drawback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Brandon K. PM Admin Electrical/Electronic Manufacturing ### "Good" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 27, 2018 Pros It helped us move from papers to paperless, easy to look up information if you know what you're looking for. Costumer service is excellent! Cons It's slow, but that maybe our internet. You have to switch between several screen to get all the information you need sometime. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kelsey L. Maintenance Administrator Food & Beverages ### "Support for program is fantastic!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 27, 2018 Support team has seemed genuinely happy to help me anytime I ask. They are quick and efficient in their support and come up with great ways to use the system to help me! Pros Whenever I have a question or need, the support staff is there to aid me! Megamation also has some very usable functions that come in handy Cons Some of the interface is a little awkward to navigate I wish there was a formal training that was not on the phone/computer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CT Chaitanya T. IT ### "an extraordinary asset to us, we utilize it principally for Work Orders, Equipment stock" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 July 23, 2018 Pros Clients presently have a solitary way to get their requirements met. This has enabled us to appropriately compose our opportunity Cons For us it took a while to comprehend our genuine needs and how we could influence the product to work best for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Joe B. Director of Facilities Government Administration ### "Megamation Directline CMMS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 20, 2018 The Customer service is world class, Training either onsite or remotely is accomplished very well and at minimal cost Pros Ease of use and ability to customize reports, the inventory module is set up well, KPI reports are very customization friendly for predictive maintenance planning Cons Photo inclusion is a bit clunky and difficult to utilize smoothly, cost per module is initially a selling point but as the system is setup it would be better to have all modules available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FS Frank S. Control Engineer Electrical/Electronic Manufacturing ### "Great software and support. They are always willing (and able!) to work with you, whether its a problem or enhancements." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2018 We've been actively using Megamation for all of our facilities since 2010 and haven't looked back since. I recommend Megamation without reservation; try it. Pros This is a powerful, full featured, world-class, CMMS system quite able to handle all that you can throw at it. Support is outstanding. Where they really shine is; As our business needs change, they listen and respond accordingly. This isn't something you find elsewhere. It has features we haven't yet even used, but plan to as we grow. Cons Not much not to like. Online documentation is at times, vague or not current. But, all you need to do is give them a call to clear something up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Rob M. Maintenance Worker Hospital & Health Care ### "Great Customer / Tech support" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 15, 2018 Pros I like that it is a program for creating work orders and not a different program that has this feature added to it. I like the work order console concept and how it presents your WOs to you, arranged how you like it. I like having multiple windows open while I am working on different things. The team behind this program is very very helpful. They are always willing to help and teach, regardless of the issues. This is the best part of the program. Cons I am the go-to guy in the shop for this stuff. I am learning it as I go with the help of the support team. When I first started to use the program as a user it fount it was a little clumsy. Not being able to "double click" on the description of the work order to open it. Having to close the "View work order" screen and open and "Close work order" screen to close it when the work order was done. Opening multiple windows and navigating through them was not something that came easily, but now that I know its obvious. This program is great and can do lots but for the person who turns the wrench it can be a little too much for what they need it to be, for now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Burke G. Buildings and Grounds Manager Primary/Secondary Education ### "Great system, lots of options." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 8, 2017 Good support response. Pros Great system, lot of options. Good customer support. I am using characters to fill up this minimum requirement. Cons Some delays and difficulty in setting up custom features. Some technicians are too technical in their communications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Antonio S. General Manager Brampton Electrical/Electronic Manufacturing ### "General Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 7, 2017 Great experience. We appreciate the support in uploading out data Pros The Mobile app is a great tool to use. Accessibility to as many user we want. Simple to use and configurable to our needs Cons It is a good software on overall but there is many glitches, most due to improper use and lack of training. More webinars on you tube should be available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Richard W. Environmental Services Coordinator Government Administration ### "Drinking Water and Wastewater Operations Maintenance recording made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2017 Shopped around for a CMMS application for almost a year, we consider this a solid platform for our maintenance programs. Pros Help is always available, affordable alternative to an expensive software suite. Screens are easy to navigate. Cons There was a bit of a learning curve for some staff who did not use the system on a frequent basis, but support was available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/55114/DirectLine/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.