Call Center Development Services

Centcom

5 / 5 2 reviews


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.00/month
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Call Center Development Services
  • www.ccds.ca
  • Founded 2001
  • Canada

About Centcom

Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size.


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Centcom Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

Centcom Reviews

A great service provider.

Jul 04, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: CCDS' solution is very flexible, reliable and their technical support is by far the best I have dealt with. They have very good understanding of call center environments and have been able to advise me on how my business can benefit most from the technology.

Cons: It is not the cheapest solution available, but given my experience with other providers, the slightly higher cost is well justified.

Overall: I would definitely recommend CCDS to anyone who is looking for a solution provider that deliver results and the peace of mind that comes with a reliable provider.

great, reliable and flexibile service for fraction higher costs than in-house system.

Mar 24, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: CCDS system has proven to be very intuitive,flexibile, expandable, with great support, shared knowledges and experiences, user friendly, easy setup, low system requirements (works well on older computers),

Cons: bit higher cost of hosted system comparable to in-house.

Overall: great, reliable and flexibile service for fraction higher costs than in-house system...you can't go wrong with this.