--- title: "Service Geeni Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Service Geeni Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/55433/MyServiceManager/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Service Geeni Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Service Geeni ## What is Service Geeni? Service Geeni is a best-in-class, cloud-based, field service management tool. Designed to meet the needs of businesses across all sectors, Service Geeni can help you streamline service operations. From job scheduling and engineer tracking, to contract and asset management. Service Geeni is a tool for engineers, office staff, management and customers alike. Here are just a few things Service Geeni can help you with: - Job Scheduling - Planned Preventative Maintenance - Order Management - Engineer Management - Capturing and storing customer information - Stock management - Invoicing and POs - Business Intelligence & reporting - Customer communication - Hire management - Sub-contractor management - Quoting - F-gas Tracking Ultimately, it's about making your life easier while helping to boost your productivity and your bottom line. So it's no wonder that we are the first choice for many organisations across the UK; regardless of size or sector. ## What is Service Geeni used for? [Maintenance Management](https://www.capterra.com/maintenance-management-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Plumbing](https://www.capterra.com/plumbing-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £40 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Service Geeni?[Manage this product listing](https://www.g2.com/products/service-geeni/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Service Geeni 4.8 (4) VS. [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price £40 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.6 (1,450) Value For Money 4.5 (4) Value For Money 4.4 (1,253) Customer Service 4.5 (4) Customer Service 4.6 (1,403) ## Service Geeni alternatives [4.3 (342)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.5 (110)](https://www.capterra.com/p/135791/Knowify/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (99)](https://www.capterra.com/p/109930/BlueFolder/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (51)](https://www.capterra.com/p/164100/Janitorial-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Service Geeni Overview ### What company size and specific industries is Service Geeni built for? Service Geeni is designed for service-led businesses of various sizes that need to schedule jobs and manage engineers. It is aimed at companies in materials handling equipment, warehousing, construction, HVAC, and lifts, making it a fit for field service operations across those sectors. Features and Usability ### What are the key features of Service Geeni? Service Geeni offers maintenance management and parts management, along with work order management, scheduling, dispatch management, and technician management. It also includes inventory tracking, equipment tracking, time and expense tracking, billing and invoicing, reporting, mobile access, customer portals, and integrations with QuickBooks and other third-party systems. Pricing ### How much does it cost and what fees or limitations are included? Service Geeni starts at £40 per user per month for the Starter plan, which includes asset management, job forms, and reporting. Premium Plus and Enterprise have no listed price, and Enterprise adds API integrations, SSO, SMS notifications, and consolidated invoicing. Optional add-ons are available with Premium Plus. Integrations ### Which third-party tools and platforms does Service Geeni integrate with? Service Geeni integrates with 5 third-party tools, including accounting and mapping platforms such as QuickBooks Online, Sage Accounting, Xero, Google Maps, and Pegasus. These cataloged integrations cover core business workflows for finance and location services. Getting Started and Support ### What training and onboarding options does Service Geeni offer? Service Geeni provides in person training, live online sessions, documentation, and videos to support teams getting started. In person and live online sessions offer guided instruction, while documentation and videos give users written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does Service Geeni offer? Service Geeni provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback about support quality is available, so response times, helpfulness, and common frustrations cannot be assessed from user comments. ## Features AI summary Based on 4,034 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) Service Geeni supports all three top features: **Job Tracking**, **Job Scheduling**, and **Mobile Access**. Together, these capabilities help businesses keep field work organized, assign jobs at the right time, and give technicians access to important information from anywhere, allowing teams to improve response times, stay coordinated, and complete service work more efficiently. Job Tracking 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and visualize the status of an ongoing job and the time spent on tasks or projects Scheduling 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Work Order Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Reporting & Statistics 3.5 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Service History 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Alerts/Notifications 4.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Service Geeni 68 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Track and monitor efficient handling of all changes/transitions Track and manage adherence to policies for any service, product, process, or supplier Identify component attributes like servers, hardware, software, and manage relationships across all services Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Manage sending personnel and resources to a site as needed Store and organize documents in a centralized system Electronically collect payments for goods or services Digitally sign online documents Track the location of specific equipment at all times Estimate expected cost based on various factors before a project begins System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Information, data and reports that are being tracked over time Manage and track all disruptions and incidents Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Managing inventories and tracking changes to hardware and software configurations Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Access the system via a mobile application Capture signatures via mobile devices Track/log the amount of time employees worked per job using a timer Track parts inventory levels and manage re-stocking Swipe a credit card or manually process payments while with the customer in the field Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (4) 4.3 Based on 4 reviews ## Pricing Value for money 4.5 (4) [View pricing plan details](https://www.capterra.com/p/55433/MyServiceManager/pricing/) Starter £40.00 Per User,Per Month It includes: - Asset Management - Job Management - Job Costing & Pricing - Engineer Mobile App - Electronic Job Forms - Customer Management - Job Parts Management - Goods Receiving in the Field - Multiple-site Management - Reporting & Business Intelligence Premium Plus POA It includes: - Everything in Starter - Advanced Job Management - Advanced Customer Management - Customer Web Portal - Quotes for Hire & Contracts - Service Contracts & PPM - Stock Control & Management - Hire Module - Multi-company Management - Bespoke Integrations Possible - Ability to buy optional add-ons from Enterprise Plan Enterprise POA It includes: - Everything in Premium Plus - Full Asset Management with Linked Records - Fgas Compliance - Subcontractor Portal - AI Scheduling Agent - Single Sign-On (SSO) - SMS Customer Notification - Geeni Sign (e-signatures) - Consolidated Invoicing - Equipment Sales & Trade-ins - Bespoke Integrations via API Value for money 4.5 (4) 4.5 Based on 4 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[ Pegasus](https://www.capterra.com/p/183983/Pegasus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (4) 4.5 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating Counts reflect reviews available in this feed. 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful HC Hannah C. Administrator Used the software for: 1-3 years ### "My Service Geeni Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 18, 2025 Overall, I like using the system. When we do have issues or questions, we can call or email for support. It is one of the easiest systems I have used in my career. Pros Service Geeni is very simple to use. The screens are easy to navigate. It works well for me in the job role that I am doing. Cons We experience quite a few bugs, lagging and glitching. This can be quite frustrating and slow us down. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Administrator Used the software for: Less than 1 year ### "Praise of Staff - Service Geeni " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2025 My overall experience with Service Geeni has been a good one , nothing and no one is perfect but Service Geeni makes sure they go the extra mile for me when needed. Brilliant Pros What I like most about Service Geeni is not just the amazing product that they offer but the fact that there is always a helping hand just a phone call away to help troubleshoot any issues that you may encounter with very friendly knowledgeable and competent staff members on the phone, I never have to wait to long on the phone which is always appreciated. Its all about Service Geeni Cons I'm still struggling to find examples of what I don't like about Service Geeni to be honest. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Performance Excellence Manager Used the software for: Less than 1 year ### "Service Geeni, a one stop solution for Field Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2024 Excellent. Really helpful people across all areas of the project, from Sales to Customer Support and Technical. Pros The team really got a feeling for what it was we needed from the system and this meant we were able to have the software tailored to our needs as far as possible. SG were also instrumental in the integration project which connected our existing ERP system to their platform. Cons Nothing I disliked. There were areas of the platform that I felt could be tweaked slightly specific to our needs but we have been able to propose changes via the support infrastructure for future development, so really can't complain! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of DC Facilities Used the software for: 3-5 years ### "Satisfied User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2024 Pros The ability to schedule and track all of our equipment as well as our spare parts inventory helps keep our equipment running very efficiently. Service Geeni is invaluable in tracking all of this work! Cons No cons at this point, Service Geeni is meeting our expectations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.