# RentMaster Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RentMaster the right Rental solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/55469/RentMaster/reviews --- RentMaster 4.9 (35) [View alternatives](https://www.capterra.com/p/55469/RentMaster/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RentMaster Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews RB Roshdy B OwnerEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “Customer support, very easy to use, has all the features I need to run my business and manage my inventory.“ February 23, 2026 TF Tonya F ManagerEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “In addition to that, we could not process payments directly in our software, making it more difficult to keep track our Accounts Receivable in an accurate way. “ August 27, 2021 RB Roshdy B OwnerEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “The software is incredibly easy to use and has every feature I need to keep my operations running smoothly.“ February 23, 2026 BW Brandie W ManagerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “The best thing about RentMaster is the customer support. “ March 6, 2026 BC Barry C ManagerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “Having customers secure reservations online saves time and human resources.“ April 14, 2023 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BW Brandie W. Manager Consumer Services Used the software for: 2+ years ### "Best Customer Support EVER!!" March 6, 2026 5.0 Absolutely fantastic all because of \[sensitive content hidden\]. It's so hard to find helpful people nowadays. I wish \[sensitive content hidden\] was able to help me with all of my technical needs. Pros The RentMaster system works great for our rentals needs. The best thing about RentMaster is the customer support. \[sensitive content hidden\] is the most helpful, knowledgeable, prompt "support" person that i have ever encountered with any company. Cons There isn't anything that I don't like about RentMaster. The program is easy to use and our customers like the look of the product. Review Source RC Rafe C. Senior Project Manager Entertainment Used the software for: 1-2 years ### "Simple and Effective" April 7, 2023 5.0 Excellent. Customer support is responsive and extremely knowledgeable in the rental industry. Pros The simplicity of the software. It looks simple and it is simple to use. No long hours and multi-session training. The functionality is enormous. This software has streamlined our inventory of over 100,000 items and regained it's accuracy in less than 12 months. Cons Some minor glitches here and there. That being said, we have been working with the RentMaster team to customize the software so that isto be expected. Reason for choosing RentMaster Simplicity of use, Customer support and price-point Switched from [HireTrack NX](https://www.capterra.com/p/78309/HireTrack-NX/) The NX software was too restrictive for our processes. The multi-step process of dispatching and returning is better suited for sales Review Source DJ Dean J. owner Events Services Used the software for: 2+ years ### "Rentmaster" January 10, 2022 4.0 you can not fault the back up service. very efficient and helpful. Pros Moving to Rentmaster has been the best thing ever. it saves me hours of replying to emails. the orders just drop in 24/7 Cons the system is in two parts for the online version, one is desk top and the other online. the online version is not really user friendly for day to day use but the desk top is. down side is you need to be in the office to use it. Reason for choosing RentMaster its a one off payment, no ongoing fees Review Source RB Roshdy B. Owner Events Services Used the software for: 2+ years ### "All my business needs" February 23, 2026 5.0 I’ve been using RentMaster for my business since 2013, and it has been one of the best decisions I’ve made. The software is incredibly easy to use and has every feature I need to keep my operations running smoothly. From inventory management to scheduling, contracts, customer communication, and everything in between. What truly sets RentMaster apart is their excellent customer support. Any time I’ve had a question or needed help, their team has been quick to respond, knowledgeable, and genuinely committed to making sure everything works perfectly. It’s rare to find a company that combines great software with such dependable, friendly support. After more than a decade of using RentMaster, I can confidently say it has played a major role in helping my business stay organized, efficient, and stress‑free. Highly recommended 100%. Pros Customer support, very easy to use, has all the features I need to run my business and manage my inventory. Cons I would be more helpful to have RMSync and RMCC automatically run on the backend without me having to keep it running on my end. Review Source DT Daniel T. Associate Director Campus Recreation Higher Education Used the software for: 2+ years ### "Exceptional Customer Service " December 17, 2021 5.0 We have loved working with the RM team \[SENSITIVE CONTENT\] is so responsive and always willing to brainstorm solutions. Any problem we have ever brought forward he has given 110% of his efforts to solve. Pros Easy to use, grows with your operation and you have the best customer service on the planet! Cons We have had a few minor glitches such as the package tab disappearing temporarily. Alternatives considered [Fusion](https://www.capterra.com/p/158778/Fusion/) Reason for choosing RentMaster Cost, customer service, and the fact that Rentmaster was designed for complex rentals and not just a bi product. Review Source SS Suren S. CEO Entertainment Used the software for: 2+ years ### "The best rental management software out there." December 17, 2021 5.0 RentMaster has allowed our company to grow from a business with revenue under $1,000,000 to over $5,000,000 annually. The program has scaled with us over many years and we are still working to make it better and add more features for our business. Pros Scheduling, availability, easy of integtration with email, CRM, and accounting all made RentMaster the best choice for us. Cons The developer is extremely busy making the software better constantly for all his customers, he may need to hire a little more help. :) Alternatives considered [Booqable](https://www.capterra.com/p/138689/Booqable/)[EZRentOut](https://www.capterra.com/p/134914/EZRentOut/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing RentMaster RentMaster provided the best customizations available so we could tune the software to the needs of our business and our customers. Review Source SC Sandy C. Owner Consumer Services Used the software for: 2+ years ### "Sandy " December 17, 2021 5.0 Great! \[SENSITIVE CONTENT\] always get right back to me. Pros Easy to use for a rental business. I also like that it link to my website and the customer can book from the website. Cons I have a hard time sinking product to website Reason for choosing RentMaster I loved this program Switched from [Artisan POS](https://www.capterra.com/p/127831/Artisan-POS-for-Jewelry-Stores/) This product does much more and easier to use Review Source BB Becky B. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Game-Changer for Our Rental Business" May 10, 2025 5.0 Rentmaster has been a fantastic asset to our business. It saves us time, reduces errors, and gives us the confidence that our inventory and customer bookings are being handled efficiently. Best of all, their support has been top notch—any time an issue comes up, they’re quick to respond and always helpful. It’s reliable, flexible, and well worth the investment. Pros Rentmaster has streamlined our entire rental process from start to finish. We especially appreciate how easy it is to manage inventory, track reservations, and communicate with customers. The reporting tools are also incredibly helpful for keeping things running smoothly on the go. Cons The biggest drawback for us is that the software isn't compatible with Apple products. It would be great to see broader support for Mac and iOS users in the future. Review Source TF Tonya F. Manager Events Services Used the software for: 2+ years ### "Improved business processes and productivity." August 27, 2021 5.0 Prior to RentMaster our inventory management system and invoicing system were not able to sync with our finance software. In addition to that, we could not process payments directly in our software, making it more difficult to keep track our Accounts Receivable in an accurate way. Rent Master has reduced our time in processing payments exponentially, as we process through the program directly and do not have to add payments in after processing in a separate application. Additionally, we are able to get our rental agreements sent off directly from the program and signed electronically through the partnership program Sertifi. This has helped us have leverage on accounts that attempt to not pay. We've also benefited with the internal communication functionality. When we receive calls for a specific customer/order/quote we take office notes. This helps us track changes that took place, or track information that is needed for the order, in one location for that order where everyone in the business who can access orders can see and be updated in real time. Finally, the customer service is the best in the business. They respond in a timely manner and take care of any questions/issues you have, always with prompt resolution. Pros This software if all inclusive. It syncs with Quickbooks, while allowing us to have a separate functionality for inventory and order processing. It assists with scheduling and has improved our work flow with everything we need in on place and we have been able to sync it with our website and added website functionality that allows us to process quotes and orders even faster. Cons It would have been nice to have a training manual or video tutorials to introduce new employees to the program and get them started. However, after training multiple people on the program, the ease and intuitively of the program has made even those with moderate computer skills able to use this program effectively. Reason for choosing RentMaster Rent Master took the most time listening to what we needed, and confirming how the system worked. Answering endless calls and emails with countless questions, as making this change was a significant change to business practice and one that the owners were apprehensive to take. Even with the issue we had with the old program, they were known issues. There was concern we would be trading known issues for unknown issues. Rent Master provided a sample program for us to test. They did not price gouge and they backed their product up with good service, even prior to purchasing. From the first contact to the purchase moment, we felt heard, understood, and that what we were looking for in a software program was really did exist. After two + years, we could not be happier with the product or our decision. The program works wonderfully and if needed, service is prompt and reliable. Review Source SB Stacia B. Office Manager Events Services Used the software for: 2+ years ### "Updated Review after 4 Years of Use" February 17, 2022 5.0 RentMaster provides excellent customer service. Its definitely worth the price, and the Sertifi feature has helped immensely with timeliness of signed contracts. The inventory system is easy to use once you get the hang of it. You can also incorporate quite a bit of customization. Pros RentMaster's customer service is beyond the norm. Even after 4 years of using this software (and not paying anymore than we did at our initial investment), Garik makes a point to answer any question or discuss any observation quickly and without complaint. It's so refreshing to always know we are dealing with someone who strives to take care of us. We did have some growing pains when we transitioned from using excel spreadsheets to using RentMaster, but we have a good system down now which we use every day. Duplicating previous orders is simple as is adding new customers. It's easy to change rental prices and customize different aspects of the software. RentMaster has become an important and integral part of our business. Cons When we started with RentMaster, we had a lot of challenges to overcome. RentMaster went above and beyond to help us tailor their software to work for our business. So I suppose our only "con" would be that it's not like we hit the ground running when we switched to RentMaster. As long as you are aware that it will take time and patience to learn how to get the most out of making RentMaster work for your business, RentMaster can and will work well for you eventually. It just takes a lot of work in the beginning. Review Source kG kayla G. OWNER Events Services Used the software for: 2+ years ### "Very satisfied" December 21, 2021 5.0 very good, \[SENSITIVE CONTENT\] is fantastic to work with and always goes above and beyond to solve any problems. Pros Inventory management Cons i would like to be able to divide the daily lists easier Review Source HC Hilary C. Manager Events Services Used the software for: 2+ years ### "RENTMASTER the best Rental Software" December 17, 2021 5.0 I love RentMaster it is easy to use and do everything I need. Pros Very easy to use, does just what is needed and the customization is great. Cons Wish they was the ability to auto bill for those rentals for are out for extended rentals. Reason for choosing RentMaster Easy to figure out and easy to use. Review Source PA Peter A. Owner / Manager Entertainment Used the software for: 2+ years ### "Best I've Tried" December 22, 2021 5.0 In 2015 our company AALT had expanded beyond the capability of our hire software system at the time, we tried several types of hire software and most were expensive and really inadequate and support mostly non-existent, then we came across RentMaster which was stable and managed everything we needed. Being in Australia I was reluctant to try it however the RentMaster staff really have it together, we needed a few changes to forms and formats they were happy to help and our system has run flawlessly since its installation in 2016. These guys are worth every cent you pay and I would recommend them to anyone running any kind of hire or service business. Pros The most important part of RentMaster for me was its ease of use my staff, they were able to grasp it after just a couple of days. RentMaster have nailed ease of use in this respect. Cons RentMaster could of come with a quick reference guide to get you started as the administrator of the system several things were trial and error for me however overall not to much of a issue. Reason for choosing RentMaster In the trial I did I fount the staff helpful and the product easy to understand. While at the time it was expensive for us it had no ongoing costs which was important for a small company like ours particularly at that time. Review Source ML Michael L. President Events Services Used the software for: 2+ years ### "How I grew my business." July 25, 2023 5.0 I have been using Rentmasters from the forth year of business up until now 07/25/24. So I have not outgrown the product from a staff of two to over 16. When I ever have a problem and email them I have a reply within hours. Great support. Pros This product is very intuitive. Has so many features that I haven't even tap them all. Built in flexibility when extracting the information you require. This program is simple to implement and teach our sales staff. Cons I would like more information about updates to provided clarity how to use the changes. Reason for choosing RentMaster Simplicity, Robust, comprehensive. Review Source aS andrew S. Director Events Services Used the software for: 2+ years ### "Rent Master is a Must for every Business" May 6, 2023 5.0 i give it a 10/10 as the program its self , and the support ( \[sensitive content hidden\] ) a 20/10 outstanding support only needed when we as a business have issues with our own PC and not the program that \[sensitive content hidden\] is always there for us. Pros Not only is the program the best there is going around but the support is amazing that you will never find that anywhere but Rent Master Cons Maybe with automatic updates rather than manually doing it , but the system is fine as it is . Reason for choosing RentMaster n/a Review Source JJ Jyll J. Owner/CEO Hospitality Used the software for: 2+ years ### "Still a great product and great customer service after 19 years!" May 19, 2023 5.0 From day 1, in 2004, I have had assistance and support. It is a program that does not require an IT professional to use it! It was meant for everyone. The more savvy you are, the more special features there are for you to take advantage of. Pros I really like that the developer has stayed involved in the management and updates over the years. It's also the only software I am aware of that doesn't charge fees for updates and support. Cons There are some features that I don't understand. However, I don't necessarily need those features. Review Source ML Matthew L. President Events Services Used the software for: 2+ years ### "Must have for any size party rental business!!!" February 26, 2019 5.0 RentMaster is the backbone of our business. We use it to track inventory availability, our online reservation system runs on the RentMaster platform, and we schedule our operational staff to jobs on it. We use the countless reports that RentMaster can generate to help us project staffing needs, make informed decisions on equipment purchases, and develop marketing strategies. I can't say enough about what rep and RentMaster have meant to our business. Pros We have been using RentMaster for about 15 years now, and we could not have asked for a better company to work with as we have grown. The software is an indispensable part of our business. Our needs are an ever-evolving thing, and rep listens to our thoughts, provides honest and implementable feedback, and helps us learn us get the most out of the software. I can honestly say that our business would not be able to operate anywhere near as efficiently as it does today without RentMaster! Cons I have no negative feedback to provide. Whenever there is "something more" we are trying to get out of the software, rep has always been there to help us either learn how to better use the software or has taken our feedback into consideration for future updates he releases for the software. Review Source jB john B. sales support Wireless Used the software for: 2+ years ### "RentMaster Review" December 17, 2021 5.0 RentMaster has been essential in tracking our equipment over the years. We do a huge event annually (along with our normal rental customers) that has streamlined our procedures. This has been crucial for tracking down lost equipment. They have been able and willing to accommodate almost all of our requests for enhancements. This is our highest praise for our overall experience. Pros Ease of use. Flexibility - we are able to set up, make changes as needed to fits or needs. Shows us when inventory is short for future orders. Easily create custom reports. Keeps track of late orders Checking in and out items is quick and painless Adding inventory is quick and painless We are able to use off site Multiple stations can be used simultaneously and in multiple locations Duplicate orders easily Quotes can be transferred to orders Cons I asked my co workers if they could think of any cons. None came to mind. If we have an issue or would like a change we just request Rentmaster to make any possible updates. Reason for choosing RentMaster cost Available copies Review Source SV Sylvia V. Manager Events Services Used the software for: 2+ years ### "Fantastic Rental Management Software" December 19, 2021 4.0 Fantastic! No regrets, and we've been using it for almost 10 years. Every time there has been an issue, or something we couldn't figure out. Garik has been able to help. Pros \[SENSITIVE CONTENT\] provides fantastic customer service, with very quick turnaround times. One-time cost to buy software. Data sits on our own machine, so we are not dependent on internet to access it, and don't need to worry about third party security of our customers' information. Cons The software is not always intuitive to use. Several times we have created workarounds to meet our needs, only to find the function was already integrated into the software. Reason for choosing RentMaster Cost was the main reason, plus an existing customer happened to walk by the booth and gave it rave reviews. Review Source MC Melissa C. Financial Manager Events Services Used the software for: 2+ years ### "Can't imagine a better Rental Software Solution would be possible" January 13, 2022 5.0 10 out of 10. Pros This software was easy to implement, easy to learn and I can't say enough about their customer service. I've recommended it to a friend who recently started their own table solutions rental company. Cons I have zero negative to say about this software. I would give it a 10 out of 10 in every instance. If there was something we needed out of the software that we weren't able to get, I would reach out to their customer service and within a very short time I had my solution. Reason for choosing RentMaster The software had all of the elements we were looking for and after talking to them I knew they were absolutely our best choice. I'm very happy that we chose RentMaster. Review Source HC Hilary C. Manager Events Services Used the software for: 2+ years ### "LOVE my RENTMASTER" September 8, 2023 5.0 Pros How easy it is to learn to use and the customer service is great. Cons Wish it was able to a reoccur billing, that you could select that option. Review Source SM Sharon M. Owner Events Services Used the software for: 2+ years ### "Working with rent master for 14 years now" December 17, 2021 5.0 Pros Rent master is very user friendly. It's all the functions we need to operate our business efficiently day to day. Customer support has always been great. Cons Overall works well for us. Would be great if there was a feature where breakages charged to customer could automatically come out of inventory by adding to their rental instead of adjusting manually each time. Reason for choosing RentMaster In Ireland, there was Limited software options available at the time to manage rental businesses. Review Source BT Brian T. General Manager Entertainment Used the software for: 2+ years ### "RentMaster is great for any rental business" January 7, 2022 5.0 Our business has been using RentMaster for over 10 years and it has been great. Several times we have thought we wanted to switch to another vendor, but we always come back to Rentmaster. Even with some of the fancy features the other software has, RentMaster is still a more powerful system and easier to use. Pros Excellent support from the developer. Software is much easier to use then any other I have used, and I have tested all the other rental software out there. Cons It does need some more automation, and customization improvements Reason for choosing RentMaster More powerful system and easier to use and train. Review Source DS Dennis S. President Entertainment Used the software for: 2+ years ### "Rent Master" December 17, 2021 5.0 Excellent highly recommend Pros We have used Rent Master for many years and the support is always there and available. The software is easy to teach to other users and produces a high-quality event agreement. Changes can be incorporated without any problems Cons Our industry has changed over the 26 years we have been in business. It is difficult and a challenge to keep up with everything that users want and expect in a software product and yet keep it affordable. Garik has done an excellent job of making the product fit our specific needs. Review Source RM Rory M. Ownet Entertainment Used the software for: 2+ years ### "Best system ever" December 17, 2021 5.0 Rentmaster was one of the first rental software systems in my industry. They were great to work with in setting up their system. They have tweak and customized for our special needs. Pros Product is very easy to use. Have used Rentmaster since 2007. Support is very helpful and accommodating. Cons Concerned about the system if \[SENSITIVE CONTENT\] unavailable. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.