# ProShip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ProShip the right Transportation Management solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/56409/ProShip/reviews --- ProShip 4.2 (26) [View alternatives](https://www.capterra.com/p/56409/ProShip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ProShip Ease of use 4.4 Customer Service 3.7 ## Pros and Cons in Reviews MK Mike K VP OperationsWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “Once integrated, Proship works extremely well and allows for complicated customization to suit our needs.“ September 10, 2024 RJ Ron J Senior Network EngineerLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “Our experience with technical support has been consistently inadequate. “ September 10, 2024 CO Carol O Postal Operations ManagerLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “Their rate shopping feature has saved our clients on shipping costs on a package by package basis.“ September 13, 2023 CO Carol O Postal Operations ManagerLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “They all integrate into EOD reports which makes reconciliation and charge backs fast and efficient.“ September 13, 2023 PR Patrick R Software Integration and SupportConsumer Goods, 201 - 500 employeesUsed the software for: More than 2 years. “From Shippers to Management, everything is customizable and user friendly.“ September 13, 2023 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jeffrey S. Systems Director Used the software for: 2+ years ### "Ran across this software with a recommendation from SPS Commerce" May 15, 2018 5.0 Pros Functionality and ease of use, we use the office version. Integration is easy as it is PHP and you can go in and make you own mods. Makes returns for our customer service reps very easy. It also allows our warehouse to make the best decisions on the most economical way to ship for the customers. Cons There is some more functionality that I could have but this is more unique to the gift-ware / housewares industry. There could be some standard links to software that would help and a better way to interface your negotiated rates to the software but that is just UPS. Review Source AE Antonio E. IT Manager Chemicals Used the software for: Less than 6 months ### "IT Manager ProShip Review" December 17, 2024 5.0 My overall experience with ProShip felt custom and bespoke. Nothing about our environment is the exact same as any other organization and ProShip's team worked with us to make it work. Pros I enjoyed working with the ProShip staff and being apart of the team during our software implementation. Cons This one is out of my control and does not reflect ProShip's products; the price is hefty for a small business, but worth it nonetheless. Alternatives considered [E2open](https://www.capterra.com/p/32270/E2open/) Reason for choosing ProShip I do not remember what alternative products we looked at. Switched from [E2open](https://www.capterra.com/p/32270/E2open/) Clippership was starting to feel dated to us. Review Source JD Josh D. Director of Operations Wholesale Used the software for: 2+ years ### "Proship Is For Professionals " February 20, 2025 3.0 Pros Fast system with ability to code in just about any business rule imaginable. Makes this a powerful and customizable shipping software when on-premises server is used. Cons Lengthy development time. Support with on-premises server and coding is timely as not all techs are up to speed with the "older" code. Review Source MK Mike K. VP Operations Wholesale Used the software for: 2+ years ### "Proship review" September 10, 2024 4.0 Overall, we are very happy with our overall experience with Proship. Pros Once integrated, Proship works extremely well and allows for complicated customization to suit our needs. Cons The only real con is the initial cost and the renewal costs. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing ProShip The demonstration of Proship and it's capabilities sold us. Switched from [ConnectShip ToolKit](https://www.capterra.com/p/91328/ConnectShip-ToolKit/) We wanted a solution that was more user friendly and customizable. Review Source CC Christopher C. IT Technical Lead Industrial Automation Used the software for: 6-12 months ### "Customer Serving! " September 10, 2024 4.0 I enjoy dealing with an important vendor who doesn't act like we need them and we will just have to put up will sorry service because of our dependency. Our previous vendor found out that it is possible for customers to leave. ProShip shows they value their customers and work to partner with them. Pros The system works well. The updates come regularly and implementing them is a breeze. Their support is actually supportive! That is a plus! Cons I love the documentation, but it does seem like there are some docs out there that need some attention. At least they are out there, though. I am happy about that. :-) Alternatives considered [EasyPost](https://www.capterra.com/p/204351/Shipping-Software/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ProShip ProShip matched our requirements more completely than the others. Review Source RJ Ron J. Senior Network Engineer Logistics and Supply Chain Used the software for: 2+ years ### "Stable Product but Support needs major improvement" September 10, 2024 4.0 The overall day-to-day experience with ProShip has been great. The product is reliable and "just works." The methods to add devices at stations (i.e. Scanners and Printers) is antiquated but is stable and works when the proper methods are applied. Support, however, has been far from great. Despite multiple calls with support management, we tend to always run into the same issue of a ticket taking days to get escalated to a higher level technician who can actually provide us with the answer/fix that is needed to resolve the root issue. The most frustrating part is spending days answering questions that were answered either in the initial ticket or follow-up replies. I do not feel I am being overly harsh in saying our support experience has typically not been adequate for our needs as a business. Pros The product is reliable and works well day-to-day. Cons Our experience with technical support has been consistently inadequate. Days go by answering basic questions that were answered in the initial ticket. Weeks can go by before resolution of a more complex issue. Review Source TW Thomas W. VP, Information Systems Wholesale Used the software for: 2+ years ### "Not a ringing endorsement" September 10, 2024 4.0 It started great. We had an awesome engineer who did all the custom programming and trained all our users. He had the support team setup in a way where they understood our setup and provided the proper support. At some point the support started to decline and in my estimation continues to do so. It is to a point where if I were younger and had many years left with the company I would start to look for another solution. Pros The product seems to work well and suites our needs. It talks perfectly with our rather outdated ERP system. Cons The support team leaves a lot to be desired. We struggle getting timely assistance and hear nothing but excuses. The engineers do not communicate with each other. We have to answer the same questions multiple times. Their expectations of our internal knowledge is unreasonable. Review Source NL Nick L. IT Manager Logistics and Supply Chain Used the software for: 2+ years ### "Our Experience as a Fulfillment Provider" August 14, 2024 5.0 Overall a great experience, support is always responsive and follows up on tickets. It does sometimes feel a bit expensive overall for our company but understandably the costs align with any other software in this space. Pros Highly customizable, which can be both a good and bad thing. However, the ProShip team is always very helpful and accommodating trying to find solutions to situations that come up with carriers or our clients. Cons It is sometimes frustrating when major carriers have updates and it seems like ProShip is not prepared. This is not always directly at the fault of ProShip but rather on the shipping carriers themselves, however we really don't have a choice but to remain compliant with the carriers even if ProShip was not given ample time to prepare for the changes. Review Source Response from ProShip September 6, 2024 Thank you for taking the time to submit a review! We appreciate your positive comments about our support team's responsiveness and your acknowledgment of the platform's high customization capabilities. We understand your concern about the occasional cost associated with ProShip. We strive to provide a balance between powerful features and competitive pricing. Regarding carrier updates, we acknowledge that these can sometimes present challenges. ProShip is committed to staying up-to-date with carrier regulations and implementing necessary changes as quickly as possible. We appreciate your understanding that while we strive to be proactive, unforeseen carrier updates can occasionally impact our ability to immediately adapt. If you have any specific concerns or suggestions for improving our platform, please don't hesitate to reach out to our support team. CV Chris V. Associate Product Manager Retail Used the software for: 2+ years ### "Doing well but we can do better. " August 15, 2024 4.0 I enjoy working with ProShip their engineers are always courteous and very knowledgeable and willing to jump in head first to find a solution to the problem at hand. Pros They are always willing to look into an issue and help their customers find a solution for their problem. Very knowledgeable staff, they all know their area which is important while attempting to resolve issues. Cons They don't have many resources to help on weekends and there are some occasions that it's very hard to get support. There are also instances they don't respond to tickets. Review Source Response from ProShip September 6, 2024 Thank you for taking the time to submit a review! It’s great to hear you’re happy with our knowledgeable staff and industry expertise. We understand your concerns about support delays and availability, we're implementing measures to improve our ticket response times and ensure that inquiries are addressed promptly. One of our recent improvements is a Customer Advocate Team. They are there to ensure you’re getting the best support. Please reach out to your Strategic Account Manager to find out more. VV Venkata V. Senior Director of Engineering Retail Used the software for: 2+ years ### "Proship rate shopping logisctics" September 10, 2024 4.0 it has been good but we had to do a lot of internal additional monitoring for services. Pros both the features in Proship -rate shopping between logistics -ADS feature for promised date Cons support model when it comes to underlying services Review Source AK Anne K. Director of IT and Operations Wholesale Used the software for: 2+ years ### "ProShip makes shipping easier" September 10, 2024 5.0 Excellent - great to work with and assist with any questions Pros How it makes shipping with multiple carriers easier Cons Sometimes wait too long for answers to support issues. Switched from [PitneyShip](https://www.capterra.com/p/251583/PitneyShip/) needed an update to our aging system and ProShip provided what we needed Review Source SG Shawn G. IT Director Logistics and Supply Chain Used the software for: 2+ years ### "Proship, The good, the Bad, the Ugly" August 14, 2024 3.0 For day to day use it works well. I would like if the things we do in the script could be put into a UI. Pros That it works with so many carriers and is easy to use for my end useres. Cons It seems you need to be able to wright code to make changes for anything. Review Source Response from ProShip September 6, 2024 Thank you for taking the time to submit a review! It’s great to hear you are happy with our carrier library and ease of use. We understand you have a desire to make changes within an UI instead of through script. Please reach out to your Strategic Account Manager to discuss some of our newly released features to see if they are a fit for your needs. ES Eric S. Fulfillment Product Manager Package/Freight Delivery Used the software for: 2+ years ### "Great Product" September 10, 2024 4.0 Overall, Proship is a great vendor for Omnipress. They have worked closely with us to integrate many customizations to meet our customer's needs. Pros The flexibility of working with different shipping vendors with different requirements. Cons The customer service team could have better time management skills to response times with open tickets. Review Source CH Catherine H. IT DIrector Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ProShip Review" September 10, 2024 4.0 Some personnel are great, others are not as informed and lack knowledge of the system. When you get the right tech all goes very smooth. Pros When it works it handles the shipping department efficiently. Cons Issues take time to resolve. Problems that have to be universal are treated as one company's issue and downplayed. Review Source SM Subhash M. Software Develper Logistics and Supply Chain Used the software for: 2+ years ### "Use Proship to choose correct shipper" August 14, 2024 4.0 Pros The update process for the product is very good. Response time is really low, and this tool is highly reliable. Cons If there is tie between two shippers, then some configurations could help us to set which one would win by default. Review Source Response from ProShip September 6, 2024 Thank you for taking the time to submit a review! It’s great to hear you are happy with ProShip’s update process, response time and reliability. We understand you’d like some additional configuration capabilities when there is a rate shop tie. Please reach out to your Strategic Account Manager and they will have some suggestions for you. CL Chris L. Transportation Category Manager Industrial Automation Used the software for: 6-12 months ### "Great Multi-Carrier Small Package Shipping Software" August 14, 2024 5.0 Pros Multi-carrier rating, customization, automation around label printing and commercial invoices. Cons Long integration process, found some functionality to not exist and needed custom coding in order to execute properly. Alternatives considered [E2open](https://www.capterra.com/p/32270/E2open/) Reason for choosing ProShip Overall better product and focus on small package software. Switched from [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) Integration with FedEx was no longer working or had security concerns. Review Source Response from ProShip September 6, 2024 Thank you for taking the time to submit a review! It’s great to hear you’re happy with our rate shopping capabilities and automation features. We understand you experienced some challenges during the integration process and are committed to streamlining and improving the process. We appreciate your decision to choose ProShip over E2open and your reasons for switching from FedEx Ship Manager. If you have any questions or concerns, please reach out to your Strategic Account Manager. SM Scot M. Supply Chain Program Manager Education Management Used the software for: 1-2 years ### "School Specialty , Inc. Help Us Improve - Get Rewarded" August 14, 2024 4.0 Setup and configuration was a little rocky but very reliable after go live Pros Multiple shipping carriers in one application and the preprinting of labels Cons Not supporting 300 DPI in the out of the box application Switched from [ConnectShip ToolKit](https://www.capterra.com/p/91328/ConnectShip-ToolKit/) We have multiple platforms and wanted to reduce our footprint to one Review Source Response from ProShip September 6, 2024 Thank you for taking the time to submit a review! It’s great to hear you are having success rate shopping multiple carriers, printing labels and find the platform very stable. If you have questions about printing DPI, please reach out to your Strategic Account Manager or open a support ticket and we’d be happy to assist. DG Daniel G. BSA Warehousing Used the software for: 2+ years ### "UPS Integration" August 14, 2024 4.0 Good Customer service, response time is good and techs seem to know what they are doing most times Pros easy integration with fedex, and other carriers Cons integration with UPS needs to be more robust Review Source Response from ProShip September 6, 2024 Thank you for taking the time to submit a review! It’s great to hear you are happy with our customer service, response times and knowledgeable staff. As a UPS Ready Premier Partner, we put emphasis on having seamless and efficient carrier integrations. Please share your specific UPS integration concerns with your Strategic Account Manager and they will be happy to work with you. JS Jane S. Business Analyst Wholesale Used the software for: 1-2 years ### "Good Service" August 14, 2024 5.0 Pros I was impressed with the seamless service provided by this company. Everything was handled with remarkable efficiency. Cons Our recent experience with ProShip has revealed some areas for improvement, particularly in the realm of communication. Review Source Response from ProShip September 6, 2024 Thank you for taking the time to submit a review! It’s great to hear you are happy with the seamless service provided by ProShip. We understand you recently experienced some communication challenges. If you’d like to provide specific feedback, please don’t hesitate to share it with us. Customer satisfaction is very important to us. DD Dave D. Director of Fulfillment Warehousing Used the software for: 2+ years ### "Shipping software that grows with your business " September 12, 2023 5.0 ProShip has been nothing short of exceptional, and it has played a pivotal role in facilitating our accelerated growth, providing unparalleled customization options, and significantly reducing shipping errors. Pros We've partnered with ProShip for over 12 years. What truly sets ProShip apart is its ability to adapt to our changing business and it provides an array of customization options that go beyond standard functionality.ProShip's engineering team has continuously shown their innovative thinking and problem-solving abilities. They have consistently demonstrated their commitment to staying ahead of the curve in the ever-evolving world of shipping logistics.One of the primary reasons we chose ProShip was its reliability and scalability. As our business continues to grow, we required a software that could keep up without causing any disruptions during our busy season. Cons ProShip's customer support team has been generally responsive and knowledgeable. However, during periods of staffing shortages, we have noticed delays in getting assistance and problem resolution. Switched from [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/)[Endicia](https://www.capterra.com/p/124584/Endicia/) Customizations and scalability Review Source PR Patrick R. Software Integration and Support Consumer Goods Used the software for: 2+ years ### "ProShip Shipping" September 13, 2023 5.0 ProShip has definitely helped us get a better view of what we're shipping and has given us the tools to look into the logistics. The staff has always been extremely helpful with making our ideas work or showing alternative options with the same, if not better, results. Pros The ease of use for all users is the best part. From Shippers to Management, everything is customizable and user friendly. The shippers can quickly process shipments, managers can easily look into previous shipments or update order information. Other staff even has access to quote shipments and look up tracking information quickly for their customers. Cons So far haven't noticed anything missing, anytime we think of a new addition the ProShip team is always quick to help us implement and move forward. Review Source CO Carol O. Postal Operations Manager Logistics and Supply Chain Used the software for: 2+ years ### "ProShip is an Integral Part of our Daily Shipping" September 13, 2023 4.0 Proship has greatly simplified our charge back processes with our clients. The reporting features allows us to watch for trends in package weights or distributions and work with our carriers to adjust pricing. Their rate shopping feature has saved our clients on shipping costs on a package by package basis. Pros We use both the single package shipments and several custom batch processes on a daily basis. They all integrate into EOD reports which makes reconciliation and charge backs fast and efficient. Integration was a challenge due to the variations of clients and business models but the ProShip staff was very helpful and we made it through. Since then we've integrated a couple more processes and, again, they've been helpful every step of the way. Cons As is typical with most software, the support documentation could be easier to use. Sometimes you need to know how Proship is referring to a feature before you can look up the related information. One aspect of the product that is challenging is only being able to look up XML or void packages from the station that produced the label. If that could be done at the server level, even if just for admins, that would be helpful. Reason for choosing ProShip We reviewed several and ProShip's pricing and capabilities were the clear winner. Review Source VI Victor I. Director of IT Integration Warehousing Used the software for: 2+ years ### "Do Not Purchase This Product Under Any Circumstances!!!!! You Have Been Warned!!!" September 13, 2023 1.0 It was a complete nightmare. It took around 1.5 to 2 years to get it working and the people at ProShip had no clue as to what they were doing. In addition, ProShip does not honor its contracts with its customers. We have several features that were listed in the contract that never were completed and ProShip now refuses to complete those features without us paying for them a second time. Pros We purchased ProShip because we were told it was a Multi-Carrier Shipping Solution when in fact that is not true. We needed a small parcel processing system to handle our multi-warehouse 3PL operations and we were told that ProShip could handle it. This was all a lie, ProShip is not shipping software, it is a development environment geared toward shipping. This means that out of the box with no programming ProShip cannot ship anything. Cons The fact that we were deceived as to what ProShip was. ProShip does nothing out of the box, it is merely a development environment. To say that ProShip is a shipping solution is like saying C++ is an Shipping solution. Granted you can develop a shipping solution in C++, but that does not make the actual C++ application one. Reason for choosing ProShip We purchased ProShip because we were misled into thinking it was a Small Parcel processing system. Review Source JS Joel S. IT Distribution Manager Sporting Goods Used the software for: 2+ years ### "Proship is a strategic transportation partner in our distribution network" September 15, 2023 4.0 Pros Proship has been able to meet our needs in North America. Once implemented, the support they provide is reliable and our custom requirement needs continue to be met by Proship. Cons Implementing a new carrier that hasn't been utilized previously by other Proship clients can be challenging in project time/cost. Review Source TS Tim S. Manager of Retail Distribution Center Retail Used the software for: 6-12 months ### "Excellent retail shipping solution " September 11, 2023 5.0 Couldn't be happier with our sales rep, customer service and software performance through the first 10 months. Very pleased with the product. Pros ProShip removes the uncertainty of carrier contract negotiations. I've been negotiating small package carrier agreements for 8 years. ProShip keeps the carrier agreements honest. Cons The legal portion of the contract wasn't easy. Once both sides agreed to sign, it was a breeze. Reason for choosing ProShip We compared 4 rate shopping solutions. The consensus was that ProShip was the best option for the price. Review Source Similar Products Featured