EOS International

EOS.Web

4.5 / 5 9 reviews

Who Uses This Software?

Academic, Association, Corporate, Digital, Government, Legal, Medical, Small, and Special Libraries


Average Ratings

9 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,500.00/one-time/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • EOS International
  • www.eosintl.com
  • Founded 1981
  • United States

About EOS.Web

FOR SPECIAL LIBRARIES: A library automation system,. EOS.Web provides: easy to use screens for library staff & end-users; workflow process improvements; digital and traditional collection management; easy indexing, abstracting and classification; support for development of custom taxonomies; easier access to media & associated metadata; seamless module navigation; customizable reports in PDF, Rich Text, MS Word/ Excel. Available in English, Spanish, French & Italian.


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EOS.Web Features

  • Acquisition Management
  • Barcode Scanning
  • Barcoding / RFID
  • Catalog Management
  • Circulation Management
  • Fee Collection
  • OPAC
  • Patron Management
  • Periodicals Management
  • Reserve Shelf Management
  • Search
  • Self Check-in / Check-Out
  • Serials Management

EOS.Web Reviews Recently Reviewed!

Glad our library has finally dropped EOS

Jan 26, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: Our library moved away from EOS after a number of years. Customer Service is great, but the software is horrible.

EOS Web 2012 Review

Aug 10, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easily searchable. Easy to input information.

Cons: No capability to search deleted items by date. In the past there have been glitches in the software where we couldn't remove a patron name or couldn't find all items in the shelf list. Sometimes the record count seems to be a little off. Debi Washington has helped us a lot with these issues. Problems like this have been less frequent in the past two years.

Overall: The product has many more positives for us than negatives. It helps us a lot with collection development since we can see which items/subject areas have been used the most. The circulation module is also very helpful in keeping track of overdue and lost items.

Enhancements

Jul 26, 2012
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Enhancements are very important to improving EOS.

Cons: The rather new system for enhancements is not easy to use, as the old enhancement system was. The new system is difficult to read & navigate, so I do not use it much anymore, since I am a very busy librarian. Why was this system made less useful to users?

Overall: I find EOS staff to be be very helpful.

EOS.Web OPAC

Jul 12, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: EOS Web OPAC is a great tool. Excellent functionality that is constantly being expanded though periodic updates. On-site training was well worth the expense. Customer service is unsurpassed.

Cons: Nothing comes immediately to mind.

Overall: Highest recommendation.

EOS is working well

Jul 12, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: The pricing model is good, allowing a very small library still to be part of accessing the web-based system.
The customer service is excellent, especially Deborah Washington. We have been very pleased with our service.
The transfer from our previous database was simple and efficient and cost much less than other vendors.
We love the image capture and the ability to create an account for users. We love unlimited users being able to access the catalog. We love that it is not housed on our servers, thus keeping our small college from the updating expense of and dangers to our server. We love that you can build a list (or bibliography). We love that all the modules (periodicals, acquisitions, catalog, OPAC, etc.) are included in one price. We love the academic feel to this program. We are very happy that we can give some permissions to the circulation desk but not allow them unlimited permissions. Retaining full MARC records is very important & EOS does that.

Cons: Sometimes the windows approach gets tedious when you have to open window after window to make changes to a record (like search, select, then bibliographic record, then item record, then purchase information to record the cost of an item.)
We wish it were easier to "browse the shelf" and to know what books were adjacent to the one you are looking at.
Our upfront training was overwhelming. We trained before our catalog was available, so there was a bit more than we could incorporate without additional practice. However, the customer service was great in helping us from that point forward.
We wish it were cheaper. We're in a real budget crunch and wish we could do more for less.

Overall: I highly recommend EOS for small academic libraries. It is quick to learn, professional in appearance, and practical in use.

EOS: Affordable Solution For Our Library

Jul 12, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Feature rich platform that is MARC-complliant, scalable, modular and customizable. Best of all, it is affordable for a smaller library like ours. In several instances they have offered us additional custom programming (for a reasonable price) to fill special needs of our library.

Cons: EOS products are in a constant state of development and improvement and they are "feature rich." For a small library like ours it can be hard for library staff to keep track of and implement many small but significant improvements. It is good to have "too much functionality" as a complaint.

Overall: Overall I'd say EOS provides superior, reliable products with excellent customer support, for an affordable price.

EOS works well for a highly specialized library

Jul 12, 2012
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: 1. no need for local tech services, no server maintenance
2. large installed base means lots of collaborators for ideas
3. easy to train techs to use it
4. record history means techs and others can be held accountable
5. easy to add users to the backend AND patrons to the front end
6. patron personal login enables renew or request items, they can post reviews of library items
7. automated overdue and other notices can be mailed AND emailed to patrons, very reliable
8. Circulation is a snap
9. Customer Service is truly SERVICE, a rare thing these days. They are fast, accurate, and concerned about getting the results I want.
10. In 18 months I have never experienced a single server crash/downtime (and that includes the time there was a huge power outage in Carlsbad.)

Cons: 1. Staff mode requires Internet Explorer. Mac users have to make special accommodations to be able to use it. (Bias: I truly HATE IE)
2. Having been trained on a system that generated smart barcodes and spine labels automatically, I find EOS to be clunkier for that. I have to use an add-on (Avery Dennison) and still have not successfully generated a usable zebra-stripped barcode. (I am entering the item number by keyboard).
3. It is sometimes quite slow to respond.

Overall: Even though I find it painful to have to use Internet Explorer, I will continue to make accommodations for it because EOS is worth it in the long run. I especially like knowing that I am not responsible for the server, running backups, and installing upgrades. The company obviously cares about each and every customer. This type of service is rare and I value it.

EOS Web

Jul 12, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to use from both the admin and OPAC side. KnowledgeBuilder makes custom template creation easy and handles all of our document formats. EOS customer service is the best I've ever encountered. The team is knowledgeable, friendly, prompt and always willing to help (even with my "dumb" questions!)
Product is very cost effective!

Cons: I'd like to see the image icon in the OPAC support .png files
In the OPAC, I'd like to be able to remove the MARC 21 and OCLC-MARC from my "Limit this search to" drop-down list (or perhaps be able to change the name of these databases). We don't use these as our library is almost entirely digital - and it's a corporate library so my users have no idea what MARC is!

Overall: I would recommend EOS Web and KnowledgeBuilder to libraries of any size - especially small or corporate libraries, since it is cost effective, and does not require a deep background in library science to make it work! The combination of a great product, and a great staff (from sales to tech support) gives EOS an edge over other companies in the field.

Finally a true web-based system

Nov 06, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Integrates web functionality like RSS feeds, Google book jackets, content agregation and more!

Cons: Very microsoft driven without being microsoft

Overall: A good system for any library interested in technology.