Who Uses This Software?

Maintenance Management is a core element of a successful organisation be it, manufacturing, mining, facilities or hotels. MEX is a versatile CMMS and can be used in a wide range of industries.


Average Ratings

37 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $2,390.00/one-time
  • Pricing Details
    Concurrent user licensing modal
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • MEX
  • www.mex.com.au
  • Founded 1995
  • Australia

About MEX

MEX gives you flexibility to have a portable & personalised system for all your maintenance & inventory needs. MEX is a powerful Computerised Maintenance Management System designed to easily manage all your critical assets. The online platform provides a control centre to effectively monitor anything & everything related to maintenance. Modules include an Asset Register, Requests, Work Orders, History, Preventative Maintenance, Inspections, Readings, Invoicing, Inventory, Purchasing & Security.


MEX Features

  • Asset Budgeting
  • Asset Lifecycle Management
  • Audit Trail
  • Barcoding / RFID
  • Depreciation Management
  • Disposal Management
  • Document Management
  • Inventory Tracking
  • Tax Management
  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management
  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • CMMS
  • Energy Management
  • Equipment Management
  • Facility Management
  • Inventory Management
  • IT Asset Management
  • Maintenance Management
  • Parts Management
  • Preventive Maintenance Scheduling
  • Software License Management
  • Warranty Management
  • Work Order Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Inventory Management
  • Key & Lock Management
  • Mobile Access
  • Predictive Maintenance
  • Preventive Maintenance
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

MEX Reviews Recently Reviewed!


Casella Mex Casella

Jan 22, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its ability to adapt to our changing maintenance function while withholding a robust user environment.

Cons: The systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.

Overall: Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.

Recommendations to other buyers: The ability to perform the desired function has got to be reflective of the equipment you are using to perform this function. (Make sure you have PC's that are able to run Mex correctly)

Vendor Response

by MEX on January 26, 2017

Thanks very much for the review Harvey, we¿re happy to hear that you¿ve had such a great experience with MEX over the last 9 years and thank you for the feedback regarding the scheduler. If you ever need any assistance you can always phone in and talk to our support staff. Thanks for taking the time to review MEX.

Good but...

Mar 04, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: Good features for stores and preventative maintenance etc. Lots of information and recording of history is possible.

Great to be able to add photos and all sorts of information in behind stores items, or work orders.

Cons: Often can be running slow and a bit clunky. Some features are not user friendly/intuitive to use (e.g. exiting a field in order to save) Building custom reports is way over-complicated for someone without the correct training.

Certain stock reports do not work, as they seem to have been installed or set up incorrectly.

Overall: The software is full of great features, however they are only as great as the information that goes in, which can sometimes lead to frustration. We use MEX to run our stores (although no ordering happens through MEX unfortunately)

We also use the Preventative Maintenance in a big way, and some features are still struggling to be realized (for instance, the hierarchy of PM's)

However, when good information is input consistently, fairly consistent results are output.

Vendor Response

by MEX on March 11, 2019

Hi Reuben,

Thank you for leaving a review, we appreciate your honest feedback and we are pleased to hear that you find a number of features good to use. We also wanted to let you know that problems highlighted with the usability of MEX are issues we take seriously. We would greatly appreciate the opportunity to discuss this further with you and help resolve your issues. We will be in touch shortly.

Easy to use system. Great support and service

Feb 06, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support and assistance you get from the MEX staff. I believe that is key to any good program.

Cons: Nothing. I really enjoy using it.

Overall: MEX is a great program and very easy to use.

The staff are friendly (that's you reception ladies) and very informative and helpful (support guys).

The front end platform looks great, is easy to navigate, and I like that you are able to set permissions to allow or restrict access to certain areas.

I particularly like the ability to take MEX with you via the iOS app.

As with any program there are occasional glitches or issues, but the support staff and developers do a fantastic job sorting things out where they can.

I would highly recommend MEX for anyone in the market for a good CMMS.

Recommendations to other buyers: It would be great if you had the ability to add comments to inspections with the iOS app.

Vendor Response

by MEX on February 06, 2017

Hi Leah,

Firstly, thank you so much for taking the time to review our software. It¿s fantastic to hear you¿ve had great customer service across several of our departments. Having security levels and access restrictions within an organisation is extremely important and it¿s great know our customers agree and value the feature.

We pride ourselves on MEX¿s mobility through our App and our HTML 5 platform. Our goal this year is to diversify our mobility and increase its capacity. So, thank you for your suggestion it¿s been sent onto our research and development department.

Thanks again for the great review Leah.

Kind Regards
The MEX Team.

MEX Maintenance Review

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MEX is by far one of the best CMMS I've used so far in my career its functionality makes it an easy system to implement which intern gives eases of use to the end user (maintenance trades),

Also regions is a great tool to setup multiple site locations across the business ensuring we have a standardised asset tree and control files,

Cons: Mex today requires further development by giving you the ability to import rosters into your schedule which will give you better planning functionality

Overall: MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more effectively by having trades onsite when required to carryout planned maintenance activities and not just be a breakdown team giving them more machine up-time.

Vendor Response

by MEX on March 18, 2019

Hi Philip,
Thank you for leaving such a wonderful review. We take pride in customer satisfaction and are committed to delivering a useful and easy to use system. It's customers like you that make our job wonderful! Thanks, once again, for your kind words.

Structured Maintenance Made Easy

Jan 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: From our initial dealings with the MEX team they were extremely helpful. They did not hesitate to come to our office and give us a professional and highly informative demonstration. MEX has allowed us to effectively manage our clients asset registers and assign structured preventative maintenance schedules to these assets. We are able to record all history and report on the complete lifecycle of an asset. Although MEX has virtually infinite combinations in relation to how you wish to set up your asset register MEX is very user friendly and the level to which you want to use it is up to the user, it has the capacity to be a very powerful management system across all areas of maintenance from reporting, to issuing work orders, managing invoices, tracking depreciation, flagging insurance expiry dates and police checks, the list goes on . Overall we are very happy with the MEX CMMS system and their customer service is second to none. We highly recommend MEX.

Vendor Response

by MEX on February 02, 2017

Hi Joshua,

Thanks very much for the glowing review we¿re thrilled to hear all our employees are treating you with the respect and enthusiasm you deserve. We¿re all about making things easier for our customers so it¿s great to hear you find our Asset Register user friendly and our system intuitive and easy adaptable to your maintenance needs. Our support staff are always on hand if you need anything.

Kind Regards
MEX

Mex Review 28/02/2019

Feb 27, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Well designed and easy to use once you've received the training

Cons: Often the work order list and request list just spins around and won't open. MEX are unsure what the problem is. This had had a significant impact on the users at the time.

the 250 reports that are provided with the initial set up are really a waste. you need to generate 3 reports to get the information you need and some of them don't even work. I don't think MEX should advertise thay have so many reports to potential customers as they're really not very good.

Overall: MEX is a good asset and maintenance management tool. if it's programmed and used correctly.

Vendor Response

by MEX on March 05, 2019

Hi Stephen,

Thanks for sharing your feedback and taking the time to bring this to our attention. We are sorry to hear that you have been experiencing some issues with the usability & reports. Your suggestions and comments have been passed onto our Support Team so this can be looked into further. We will be in touch so that we can resolve any issues as quickly as possible.

MEX Review

Mar 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, Function ability, ease of data capture and quick recall.

Cons: Some bugs have presented - However MEX has always supported us and provided the fix.

The I ability to group parts in stores catalogue.

Overall: We have implemented a national structure for Asset Management and are using MEX as the tool for this system across a large number of sites Australia wide that have varying processes. The team at MEX has been 100% supportive to all our requests and the time this regionalised system has taken for us to roll out. The flexibility to our requirements has been extremely helpful with everyone from the receptionist, technical support and managers always more then happy to assist.

Vendor Response

by MEX on March 12, 2019

Hey John,

We are incredibly grateful that you took the time out to leave us such a nice review! It is so good to hear that you have had an smooth experience with the system and our team have always enjoyed helping you out. Thanks again for being a MEX advocate, we really appreciate it!

Mex Review

Jan 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality of all modules and ease of use is extremely good.

Cons: Nil

Overall: I have worked with MEX for 9 years and initially found it very easy to learn and work with. It is an intuitive Computerised Maintenance Management System with great support from the developers on the phone or via email.

Staff training is regularly held all around the country and onsite personalized training and support is also available.

The latest versions of MEX has allowed for customization of modules which is an outstanding feature that allows me to display the information I want and need for maintenance management. This along with the use of MEX Mobile for the use of Mobile devices has also been extremely positive for all staff using the system to conduct and record maintenance as it is completed in the field.

Recommendations to other buyers: Give it a go as it is well worth the cost for a maintenance management system

Vendor Response

by MEX on January 26, 2017

Thanks for taking the time to review our software Tim. We always strive for exceptional customer service at MEX and It¿s great to hear from a happy customer.

Good, fit for purpose CMMS

Feb 06, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Straightforward ease of use, can customise to a relatively high level, and on phone support is superb.

Cons: It rarely does have a glitch. I think it is mainly our internet connection. A quick restart though and all is good

Overall: We use Mex in 14 sites across the group and have found it to be an excellent tool to help manage our maintenance processes. I would recommend this software to anyone that wants a simple to use but customisable CMMS.

Recommendations to other buyers: It's not software for the high end users like say a nuclear power plant, or the aircraft industry. But good for small and medium size businesses.

Vendor Response

by MEX on February 06, 2017

Hi Malcom,

Thanks very much for taking the time to review MEX Maintenance Software. We¿re stoked to hear Mauri finds MEX to be so user friendly and simple across all 14 of your sites. We hope your MEX experiences continue to be smooth! If you do have any concerns our support staff are always happy to help.

Thanks again for the review.

Kind regards
The MEX Team.

Mex adaptability

Mar 04, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The equipment we use to produce our products are of a wide variety with a fair bit of difference to account for. Mex as a CMMS product was adaptable to meet our requirements. Reporting and data entry design can be customized to easily get the information required without much preparation.

Cons: Would like to be able to use Minor Job Codes in reporting

Overall: We not only have used Mex to record work completed, we have started to and will continue to develop reliability and analysis of equipment and product production to identify where the company can improve.

Vendor Response

by MEX on March 05, 2019

Hi Brad,
Thank you very much for such a great review! We work hard to meet requirements like yours, and we are really pleased to hear that MEX has been adapatable to your needs. We hope your experience continues to run smoothly. Thanks again for sharing your feedback!

This software can be adopted and used easily.

Mar 18, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software can be customised to own needs

Cons: All parts of the this programme isd much liked but history data can be altered which i think should not be possible.(Only my thoughts)

Overall: I have used Mex for at least 2 years before i had a formal training . Mex was easy to learn with lots of functions to choose from and also specific reports can be generated depending on the amount of data entry done.

Whenever support was required Mex help desk was always available and eager to help.

The Mex maintenance programme is highly recommended

Vendor Response

by MEX on March 20, 2019

Hi Bobby,

Wow, thank you for your glowing review! We really appreciate your support and love to hear that MEX has been a huge benefit to your company. Your point on the changes to history data has been passed onto our Development Team. Thanks again for your high recommendation of MEX, we have really enjoyed working with you.

Review for MEX

Mar 05, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its ability to 'make it your own', reasonably easy to use.

The help functions is broken down well and is easy to follow

Cons: The GOD mode is not very user friendly when it comes to adding in extra fields, especially in MEX Ops.

In the security function editing access to the right click field is time consuming. There is too many ways to access security function, when setting users up it could be very easily missed in a separate module.

Time sheet module could be improved, for example when you reference a Work Order it should bring the actual times over to the time sheet and not double up on the asset. Include a Payroll module or function that could the give ability to easily export a 'Payroll Report' with the listed trades/employees and their hours for the week (as per time sheet) and the referenced work order.

A chat function would be a great tool, where you could live chat to the the help desk.

Overall: So far it is a very accessible and easy program to use, it covers a wide range of functions

Vendor Response

by MEX on March 11, 2019

Hi Jasmin,
Thanks so much for taking the time to review our software. We are always looking for ways to streamline the user experience, so thanks for your comments on the God Mode feature, Timesheets and a Chat Tool. These suggestions have been passed onto our development team so we can further enhance your experience with MEX. Thank you again for sharing your feedback, we love hearing when our customers make MEX their own!

Kind Regards,
The MEX Team

The Swiss Army Knife of CMMS

Mar 15, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Web-based. Flexible.

Cons: Invoicing and catalogue have a little bit more work to do.

Overall: Mex can do pretty much anything to do with preventative maintenance;

Putting hours, parts, activities and more onto jobs,

Automatically creating scheduled maintenance,

Collating everything on a job to invoice out,

Collecting readings, info and stats on machines,

Reporting an absolutely anything,

And their customer support is second to none.

Recommendations to other buyers: Make sure you use the free trial, and call up and talk to their team to clarify what you are wanting and what they can provide.

Vendor Response

by MEX on March 22, 2017

Hi Jack,

Thank for taking the time to review our software we are loving your analogy of MEX as the Swiss Army Knife of CMMS! We love hearing our customer success stories so thanks very much for sharing it.

Kind Regards,
The MEX Team

Barcoding in MEX

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Firstly MEX is user friendly, very easy to navigate through all the modules. Mex catalogue for spares is extremely important to us and is easy to set up and maintain. Currently introducing barcoding to our catalogue. Customer support is clear & very helpful when required.

Cons: My experience with this software over many has always been positive & at this point I am struggling to identify an area in MEX that I like least.

Vendor Response

by MEX on April 04, 2019

Hi David,

Thank you very much for such a great review! We are so pleased to hear that MEX has had such a positive effect on your business. It is great to hear about our customer success stories so thanks again for sharing it.

All experiences have been v positive from initial sales, installation technical and product support

Jul 13, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple, flexible and on the web. Support is excellent. Stores and preventative worke seemlessly together.

Cons: Listings can only be sorted on a single column, also in listing locating row after viewing data.

Overall: Control of stock and job planning. Good quality job data for financial and parts usage analysis to assist with optimisation.

Vendor Response

by MEX on July 13, 2017

Hi Quentin,

Thanks so much for taking the time to review MEX Maintenance Software. we are thrilled to hear you've had nothing but good experiences with our staff throughout the whole process.

Thanks for your feedback regarding sort functionality i have passed this onto our development team.

If you ever need a hand don't hesitate to contact our support department on +61 7 3392 4777

MEX Review - NTG

Mar 18, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Prompt customer support.

Versatility and customization.

Level of available detail.

Profiling and regions.

Cons: Speed issues (though, may be related to server).

Appears to be less customizable features in MEX 15 compared to MEX 12 (otherwise some features may not be available).

Overall: Easy to use with great versatility and level of detail. Unfortunate speed issues.

Vendor Response

by MEX on March 20, 2019

Hi Adrian,

It is awesome to hear about your positive MEX experience. Versatility and customisation is definitely is a priority for us, so it is great to hear that these features have benefited you. Regarding your comment about speed issues, our Support Team will contact you to look into this further.

Masonic Care MEX Review

Jan 26, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use when set up,

Cons: Very clunky set up, information drops off the system with any apparent reason.

Overall: I have found MEX to be confusing at times compared to other systems that I have used.

We use MEX mainly to issue work orders to outside trades & in-house Maintenance personal, we then receive invoices from the external trades which we input into MEX, I find we seem to be having to double up on the amount of information that is required, ie you have to input the same information over various pages when you would think it would self generate onto these pages. This in it self is rather cumbersome & time consuming, or else I am doing something wrong.

Vendor Response

by MEX on January 26, 2017

Hi David, thanks for taking the time to review the MEX Software, we¿re sorry to hear you¿ve been experiencing some difficulties with the usability. One of our friendly support representatives will be giving you a call to see if we can help smooth things out for you.

Capterra loader

I use MEX daily and it is great to track all maintenance activities.

Oct 31, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: MEX is an excellent tool displaying maintenance programs and PMs work completed to our external auditors.

Cons: PM categories ie fixed, triggered hierarchy etc. I would rather one only to select as it is confusing.

Overall: Our Preventative Maintenance schedules in MEX have resulted in regular accurate servicing of our equipment which has led to a reduction in our downtime.

Vendor Response

by MEX on November 02, 2017

Hi Alec,

Thanks so much for taking the time to review MEX. We are stoked to hear that using MEX has led to a reduction in your downtime!

If you have any issues with the PM Schedules you can always check out tech tips on our blog or contact our friendly support team on +61 7 3992 4777.

Kind Regards,
The MEX Team

Not complex easy to use particularly at the end user trade environment

Oct 04, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy of use

Customisation capacity

Integration into other business systems seamless

Support excellent not only software issue related but good training support.

Regions

Cons: System bugs to be address quicker

A few system processes could be added, delivery notes, retail ability (Part sales)

A lot of time spent correcting the Reports

Improve import export ability

Overall: Maintenance management and visibility

Cost improvements

Improved stores management.

Vendor Response

by MEX on October 11, 2017

Hi Alan,

Thank you so much for taking the time to review MEX we are so glad to hear you have experienced some great benefits from using MEX. I have also passed your suggestions and comments relating to added processes onto our research and development.

Kind Regards,
The MEX team

Custom Module

Feb 27, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software itself is quite easy to use when creating a custom module, it has allowed our business to start to combine our Preventative Maintenance with our Quality system enabling our crews easier access to all the information and tools they require to complete their roles.

Cons: Custom Modules have limited space to populate

Custom Modules limitations - unable to have an item inserted into the module such as a Matrix or picture.

Vendor Response

by MEX on March 06, 2019

Hi Paul,

Thanks for taking the time to share your experience with the MEX system. It is wonderful to hear that you have found the system easy to use and that MEX has helped your crews complete their maintenance jobs. Our goal is to have a high level of customer satisfaction and it sounds like we achieved that goal with you. Your comments on the custom modules have been passed onto our friendly Support Team who will be in contact shortly to assist.

MEX CMMS System Review - Long Term User.

Feb 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Been with MEX since 2010, looked at many other CMMS before purchasing MEX, and even now review others to see if the current set up meets our needs.

Overwhelmingly, MEX delivers.

Even the best things in life sometimes dont perform the way we were expecting. With MEX, the support we receive is outstanding. Support calls are dealt with often within minutes.

You have to go a long way to beat this overall package.

Vendor Response

by MEX on February 20, 2017

Hi Daren,

Thanks for the review, we¿re thrilled to hear that MEX continues to meet your requirements and that our support experiences have been outside.

Kind regards,
The MEX Team

Great Solution

Mar 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software has streamlined a lot of our current processes and has greatly assisted with our parts and stocktake. We have seen great improvement in repair times due to the parts being located thanks to cataloguing the items. The service history and APLs are all in one place which makes preparation for repairs and preventative maintenance a breeze.

Cons: I think printed Work Orders could use some minor changes.

Vendor Response

by MEX on March 18, 2019

Hi Steph,

Thank you for taking the time to write about your MEX experience. Your recommendation means a lot to us and it is so great to hear that the system has been so helpful. Thanks also for your suggestion for the Printed Work Orders, we will be in touch shortly to discuss this further.

Kind Regards,
The MEX Team

FleetMex Transport

Mar 04, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: Simple to setup, easy to navigate around, SQL Data based,

Cons: Not being able to add major components to Assets and track warranty for them separately with out using Asset Childs. Not having a tyre module when in Fleet mode.

Overall: FleetMex helps track all our fleet asset location, maintenance cost, takes care of the maintenance and inventory requirements, service projections, outstanding works and fleet reporting.

Vendor Response

by MEX on March 05, 2019

Hi Denys,
Thank you for sharing your feedback, both positive and constructive. We are stoked to hear that you find MEX easy to use and simple to setup where we pride ourselves on being user friendly & continually strive to make maintenance simple. Your suggestions about warranty tracking and a tyre module have been passed onto our development team.

Kind Regards,
The MEX Team

Mex

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and navigate. It has made my job easier

Cons: I have no negative comments to make regarding mex software

Overall: We are using mex to create a work history in the event of an audit.

It has also made our end of month process a lot simpler and faster

Vendor Response

by MEX on March 05, 2019

Hi Shaun,

Thanks so much for the glowing review, we are so pleased to hear about your positive MEX experience. It is great to hear that you find MEX easy to use and we love that MEX has made your job a lot simpler and faster.

Kind Regards,
The MEX Team

Danny Dang

Feb 27, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Mex is quite easy to use and provides rich functionalities for manufacturing maintenance.

Cons: SQL efficiency - need to improve SQL that are used with Mex App.

Overall: Engineering maintenance

Vendor Response

by MEX on March 05, 2019

Thank you for taking the time to review our software Danny. It is great to hear from a happy customer! We work really hard here at MEX to ensure the system is easy to use and provides rich functionality to ultimately make your life easier. We are currently revamping the MEX App to increase its functionality so thank you for your suggestion, it has been passed onto our development team.

Kind Regards,
The MEX Team

MEX for the sceptical

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Once you know how to operate the system, its actually very easy. We are aiming to go completely paperless with all our PM's and WO's at some stage and with the way MEX is set up currently its all possible. MEX do have the permit system and IOS that you can get all inspections done on the run and create WO's where required as well. Excellent program

Cons: Its more the terminology, different disciplines use different terminologies but once you know what it stands for you are ok.

Vendor Response

by MEX on March 20, 2019

Thanks for the review! We are so glad to have been able to help your business go completely paperless & move into a more efficient workflow. If you use different terminology, MEX can accommodate this as all fields within the system are completely customisable & can be changed to suit you. Please feel free to contact our support team should you need further assistance at all.

MEX Review

Apr 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Ability to customise almost anything

Customer service

Cons: Unable to remove unwanted tabs in 'Asset Details' (may be user fault on our end)

Asset register listing resets order after selecting 'Details' button and returning to Asset Register screen

Unable to alter details included or not included on Work Order form (may be user fault on our end)

Overall: Overall a very positive experience and am very happy with the software so far

Vendor Response

by MEX on April 03, 2019

Hi Edward,

Thanks so much for sharing your experience with us and leaving a review of the system. It is really great to hear that you find the system easy to use and easily customisable. With your point on removing tabs & altering details, our support team will be in contact with you shortly to help you with this - there is a simple solution to this. Thanks again for the feedback!

Just starting to implement MEX into our Company

Apr 02, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Simple powerful tool capable of being in house administered and maintained

Cons: Need to finish project implementation and more testing to confirm it is a robust software capable of interfacing with ERP

Overall: The MEX team has been great supporting us along the journey of implementation. MEX software is very simple to set up and seems to cover all needs/requirements of a mid size company. We are interfacing MEX with our ERP. This has added complexity to the implementation. Data transfer aslo at some points is overwelming. But again MEX team has been there to guide us.

Vendor Response

by MEX on April 04, 2019

Hi Jose,

Thank you for leaving us a review, we really appreciate your feedback. It is great to hear from a new customer that the system has been easy to set up as that is one of our main goals. We are so pleased that MEX covers all your needs and look forward to working with you further.

2 day introduction to MEX

Mar 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: During the training course I found it very easy to follow the training booklet. The instructor was very helpful and when needed you got a one on one training. The software was very user friendly with the use of icon to do what you need to do next.

Cons: During my training I could not find anything that I did not like about the software.

Vendor Response

by MEX on March 11, 2019

Hi Glenn,

The team here at MEX are thrilled to hear such good feedback, thank you for sharing your experience with the system. We really appreciate hearing from our customers and are all about making things easier so it is great to hear that you found the Training Course easy to follow as well as the software itself. If you need anything at all, our support staff are always on hand.

easy to move around

Nov 16, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The one thing I liked most about the software was that it can be accessed easily via web browser at any point of time I wish to access from my desktop.

Cons: The administrative part of the software is pretty complex that it needs to be studied carefully so that no mistakes is made. But overall the software is pretty neat.

Overall: I like the feel where you have the power to acquire reports from the data that has been entered so that the business can be business decisions promptu

Vendor Response

by MEX on November 20, 2017

Hi Tom,

Thanks so much for taking the time to review MEX. We are glad to hear you find MEX accessible and that our software has helped inform business decisions.

Sorry to hear you are finding the administrative side of the software a bit harder to pick up. We have a tech tips section on our website that you can visit, these tech tips walk you through common practices in MEX and can hopefully shed some light on any difficult areas.

https://www.mex.com.au/Blog/Tag/tech-tips

We also have our Maitland explains video series, where MEX developer Maitland talks us through the functionality of MEX.

https://www.mex.com.au/Blog/Tag/maitland-explains

Don't hesitate to contact our friendly support team at support@mex.com.au or by calling +61 7 3392 4777 if you have any issues.

MEX Review

Apr 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Very well designed and captures all of the functionality we require to validate our Preventative Maintenance Program.

Cons: So comprehensive. You absolutely need an appropriate level of training to use it properly. You can't wing it.

Overall: Assigning and documenting a Preventative Maintenance Programme that is audit friendly has changed us fundamentally.

The more we use it the better the system becomes.

Vendor Response

by MEX on April 03, 2019

Hi Peter,

Thanks very much for giving us such a positive review! We are stoked to hear that you think the system is well designed and that MEX has helped improved your Preventative Maintenance Programme. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. Don't hesitate to reach out if you have any more questions, comments, or concerns.

Mex Review

Mar 07, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy using the Asset importation, updates and work order.

Cons: not being able to delete wrong information.

Overall: it practical and easy to use when you understand it terms

Vendor Response

by MEX on March 12, 2019

Thanks very much for the review Patience, we love hearing when our customers enjoy using the system. Thank you for the feedback regarding deleting incorrect information, our support staff will be in contact shortly to point you in the right direction.

Solid product with adaptive features

Jan 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: I use MEX in a Company situation for Maintenance Planning - Scheduling and Work Orders through to Purchasing. With the correct training and access levels, it provides a relatively easy and friendly system with which to manage your requirements.

Vendor Response

by MEX on February 02, 2017

Hi Damien,

Thanks very much for taking the time to review MEX. We¿re glad to hear that you find MEX adaptive and you¿ve succeeded in implementing our software as an effective maintenance planning tool. If you need any support don¿t hesitate to contact our friendly support staff on +61 7 3392 4777.

Kind Regards.

Best value for money available

Feb 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I came across MEX when looking for somethig more practical than the packages offered by the super systems 20 years ago and found it easy to use with excellent support. A massive advantage it has is that it was developed by asset maintenance people and you are still dealing with the people who developed it whenever you contact MEX

Vendor Response

by MEX on February 06, 2017

Hi Liam,

Thanks very much for taking the time the time to review MEX Maintenance Software. We couldn¿t be happier to hear that you¿ve been a satisfied customer of MEX for so many years.

Kind Regards,
The MEX Team

Cooinda Village

Feb 14, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: I rate Mex highly overall. We have been slowly expanding our use of it to meet our needs, initially using the asset register, moving in to work orders and now planning to start on preventative maintenance.

Vendor Response

by MEX on February 16, 2017

Hi David,

Thanks for taking the time to review MEX. We wish you the best of luck with your MEX roll out. Our Support staff are always on hand should you require any assistance along the way.

Kind Regards
The MEX team

Asset database

Apr 02, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to set up.

Good support from tech support when I called them up.

Cons: Can't think of anything that I don't like - I don't use it enough to have seen any bugs.

Overall: Helping a business get to grips with its diverse list of assets.

Good tech support when looking to configure and use the MEX software.

Vendor Response

by MEX on April 04, 2019

Hi Adrian,

It is awesome to hear about your positive MEX experience. Great Customer Service is definitely is a priority for us, so it is so good to hear that our Support Team have been so helpful. If you ever need a hand don't hesitate to contact us, we are always happy to assist.

using the Mex System

Mar 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have been using the Mex System for some time and it is real easy to use.

It has help managing our plant and equipment easier and more cost effective.

Vendor Response

by MEX on March 22, 2017

Hi Adam,

Thanks very much for the short and sweet review, we¿re happy to hear that you find the MEX System simple to use and that its worked as a cost saving measure.

Kind Regards
The MEX Team