Who Uses This Software?

Maintenance Management is a core element of a successful organisation be it, manufacturing, mining, facilities or hotels. MEX is a versatile CMMS and can be used in a wide range of industries.


Average Ratings

31 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $2,390.00/one-time
  • Pricing Details
    Concurrent user licensing modal
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • MEX
  • www.mex.com.au
  • Founded 1995
  • Australia

About MEX

MEX delivers you simplicity and functionality for management for all your maintenance and inventory needs. A Powerful Content Maintenance Management System (CMMS) that is easy to setup and use. MEX Maintenance Software provides a control center for your whole maintenance operation. Modules include an Asset Register, Requests, Work Order, Preventative Maintenance, Inspections and History, Readings, Invoicing, Inventory, Purchasing and Security.


MEX Features

  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

MEX Reviews Recently Reviewed!

easy to move around

Nov 16, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The one thing I liked most about the software was that it can be accessed easily via web browser at any point of time I wish to access from my desktop.

Cons: The administrative part of the software is pretty complex that it needs to be studied carefully so that no mistakes is made. But overall the software is pretty neat.

Overall: I like the feel where you have the power to acquire reports from the data that has been entered so that the business can be business decisions promptu

Vendor Response

by MEX on November 20, 2017

Hi Tom, Thanks so much for taking the time to review MEX. We are glad to hear you find MEX accessible and that our software has helped inform business decisions. Sorry to hear you are finding the administrative side of the software a bit harder to pick up. We have a tech tips section on our website that you can visit, these tech tips walk you through common practices in MEX and can hopefully shed some light on any difficult areas. https://www.mex.com.au/Blog/Tag/tech-tips We also have our Maitland explains video series, where MEX developer Maitland talks us through the functionality of MEX. https://www.mex.com.au/Blog/Tag/maitland-explains Don't hesitate to contact our friendly support team at support@mex.com.au or by calling +61 7 3392 4777 if you have any issues.

C300e6c644c6897b8ee36ce16be467b4

I use MEX daily and it is great to track all maintenance activities.

Oct 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: MEX is an excellent tool displaying maintenance programs and PMs work completed to our external auditors.

Cons: PM categories ie fixed, triggered hierarchy etc. I would rather one only to select as it is confusing.

Overall: Our Preventative Maintenance schedules in MEX have resulted in regular accurate servicing of our equipment which has led to a reduction in our downtime.

Vendor Response

by MEX on November 02, 2017

Hi Alec, Thanks so much for taking the time to review MEX. We are stoked to hear that using MEX has led to a reduction in your downtime! If you have any issues with the PM Schedules you can always check out tech tips on our blog or contact our friendly support team on +61 7 3992 4777. Kind Regards, The MEX Team

Not complex easy to use particularly at the end user trade environment

Oct 04, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy of use
Customisation capacity
Integration into other business systems seamless
Support excellent not only software issue related but good training support.
Regions

Cons: System bugs to be address quicker
A few system processes could be added, delivery notes, retail ability (Part sales)
A lot of time spent correcting the Reports
Improve import export ability

Overall: Maintenance management and visibility
Cost improvements
Improved stores management.

Vendor Response

by MEX on October 11, 2017

Hi Alan, Thank you so much for taking the time to review MEX we are so glad to hear you have experienced some great benefits from using MEX. I have also passed your suggestions and comments relating to added processes onto our research and development. Kind Regards, The MEX team

The most cost effective maintenance software for a less complex business. Easy implementation and mobile and cloud base access makes the running cost more affordable.

Aug 16, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Best value for money Quick implementation Not recommended for very complex operations

Pros: Value for money Affordable maintenance cost Cloud Option Friendly and prompt customer support On site training

Cons: Difficulty in integrate with the corporate financial and inventory systems Not extremely helpful for field services Difficulty in customizing the reports and dashboards

All experiences have been v positive from initial sales, installation technical and product support

Jul 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simple, flexible and on the web. Support is excellent. Stores and preventative worke seemlessly together.

Cons: Listings can only be sorted on a single column, also in listing locating row after viewing data.

Overall: Control of stock and job planning. Good quality job data for financial and parts usage analysis to assist with optimisation.

Vendor Response

by MEX on July 13, 2017

Hi Quentin, Thanks so much for taking the time to review MEX Maintenance Software. we are thrilled to hear you've had nothing but good experiences with our staff throughout the whole process. Thanks for your feedback regarding sort functionality i have passed this onto our development team. If you ever need a hand don't hesitate to contact our support department on +61 7 3392 4777

using the Mex System

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using the Mex System for some time and it is real easy to use.

It has help managing our plant and equipment easier and more cost effective.

Vendor Response

by MEX on March 22, 2017

Hi Adam, Thanks very much for the short and sweet review, we¿re happy to hear that you find the MEX System simple to use and that its worked as a cost saving measure. Kind Regards The MEX Team

The Swiss Army Knife of CMMS

Mar 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Web-based. Flexible.

Cons: Invoicing and catalogue have a little bit more work to do.

Overall: Mex can do pretty much anything to do with preventative maintenance;
Putting hours, parts, activities and more onto jobs,
Automatically creating scheduled maintenance,
Collating everything on a job to invoice out,
Collecting readings, info and stats on machines,
Reporting an absolutely anything,
And their customer support is second to none.

Recommendations to other buyers: Make sure you use the free trial, and call up and talk to their team to clarify what you are wanting and what they can provide.

Vendor Response

by MEX on March 22, 2017

Hi Jack, Thank for taking the time to review our software we are loving your analogy of MEX as the Swiss Army Knife of CMMS! We love hearing our customer success stories so thanks very much for sharing it. Kind Regards, The MEX Team

MEX CMMS System Review - Long Term User.

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Been with MEX since 2010, looked at many other CMMS before purchasing MEX, and even now review others to see if the current set up meets our needs.
Overwhelmingly, MEX delivers.
Even the best things in life sometimes dont perform the way we were expecting. With MEX, the support we receive is outstanding. Support calls are dealt with often within minutes.
You have to go a long way to beat this overall package.

Vendor Response

by MEX on February 20, 2017

Hi Daren, Thanks for the review, we¿re thrilled to hear that MEX continues to meet your requirements and that our support experiences have been outside. Kind regards, The MEX Team

Cooinda Village

Feb 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I rate Mex highly overall. We have been slowly expanding our use of it to meet our needs, initially using the asset register, moving in to work orders and now planning to start on preventative maintenance.

Vendor Response

by MEX on February 16, 2017

Hi David, Thanks for taking the time to review MEX. We wish you the best of luck with your MEX roll out. Our Support staff are always on hand should you require any assistance along the way. Kind Regards The MEX team

Easy to use system. Great support and service

Feb 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The support and assistance you get from the MEX staff. I believe that is key to any good program.

Cons: Nothing. I really enjoy using it.

Overall: MEX is a great program and very easy to use.
The staff are friendly (that's you reception ladies) and very informative and helpful (support guys).
The front end platform looks great, is easy to navigate, and I like that you are able to set permissions to allow or restrict access to certain areas.
I particularly like the ability to take MEX with you via the iOS app.
As with any program there are occasional glitches or issues, but the support staff and developers do a fantastic job sorting things out where they can.
I would highly recommend MEX for anyone in the market for a good CMMS.

Recommendations to other buyers: It would be great if you had the ability to add comments to inspections with the iOS app.

Vendor Response

by MEX on February 06, 2017

Hi Leah, Firstly, thank you so much for taking the time to review our software. It¿s fantastic to hear you¿ve had great customer service across several of our departments. Having security levels and access restrictions within an organisation is extremely important and it¿s great know our customers agree and value the feature. We pride ourselves on MEX¿s mobility through our App and our HTML 5 platform. Our goal this year is to diversify our mobility and increase its capacity. So, thank you for your suggestion it¿s been sent onto our research and development department. Thanks again for the great review Leah. Kind Regards The MEX Team.

Good, fit for purpose CMMS

Feb 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Straightforward ease of use, can customise to a relatively high level, and on phone support is superb.

Cons: It rarely does have a glitch. I think it is mainly our internet connection. A quick restart though and all is good

Overall: We use Mex in 14 sites across the group and have found it to be an excellent tool to help manage our maintenance processes. I would recommend this software to anyone that wants a simple to use but customisable CMMS.

Recommendations to other buyers: It's not software for the high end users like say a nuclear power plant, or the aircraft industry. But good for small and medium size businesses.

Vendor Response

by MEX on February 06, 2017

Hi Malcom, Thanks very much for taking the time to review MEX Maintenance Software. We¿re stoked to hear Mauri finds MEX to be so user friendly and simple across all 14 of your sites. We hope your MEX experiences continue to be smooth! If you do have any concerns our support staff are always happy to help. Thanks again for the review. Kind regards The MEX Team.

Structured Maintenance Made Easy

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: From our initial dealings with the MEX team they were extremely helpful. They did not hesitate to come to our office and give us a professional and highly informative demonstration. MEX has allowed us to effectively manage our clients asset registers and assign structured preventative maintenance schedules to these assets. We are able to record all history and report on the complete lifecycle of an asset. Although MEX has virtually infinite combinations in relation to how you wish to set up your asset register MEX is very user friendly and the level to which you want to use it is up to the user, it has the capacity to be a very powerful management system across all areas of maintenance from reporting, to issuing work orders, managing invoices, tracking depreciation, flagging insurance expiry dates and police checks, the list goes on . Overall we are very happy with the MEX CMMS system and their customer service is second to none. We highly recommend MEX.

Vendor Response

by MEX on February 02, 2017

Hi Joshua, Thanks very much for the glowing review we¿re thrilled to hear all our employees are treating you with the respect and enthusiasm you deserve. We¿re all about making things easier for our customers so it¿s great to hear you find our Asset Register user friendly and our system intuitive and easy adaptable to your maintenance needs. Our support staff are always on hand if you need anything. Kind Regards MEX

Masonic Care MEX Review

Jan 26, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use when set up,

Cons: Very clunky set up, information drops off the system with any apparent reason.

Overall: I have found MEX to be confusing at times compared to other systems that I have used.
We use MEX mainly to issue work orders to outside trades & in-house Maintenance personal, we then receive invoices from the external trades which we input into MEX, I find we seem to be having to double up on the amount of information that is required, ie you have to input the same information over various pages when you would think it would self generate onto these pages. This in it self is rather cumbersome & time consuming, or else I am doing something wrong.

Vendor Response

by MEX on January 26, 2017

Hi David, thanks for taking the time to review the MEX Software, we¿re sorry to hear you¿ve been experiencing some difficulties with the usability. One of our friendly support representatives will be giving you a call to see if we can help smooth things out for you.

Mex Review

Jan 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Functionality of all modules and ease of use is extremely good.

Cons: Nil

Overall: I have worked with MEX for 9 years and initially found it very easy to learn and work with. It is an intuitive Computerised Maintenance Management System with great support from the developers on the phone or via email.
Staff training is regularly held all around the country and onsite personalized training and support is also available.
The latest versions of MEX has allowed for customization of modules which is an outstanding feature that allows me to display the information I want and need for maintenance management. This along with the use of MEX Mobile for the use of Mobile devices has also been extremely positive for all staff using the system to conduct and record maintenance as it is completed in the field.

Recommendations to other buyers: Give it a go as it is well worth the cost for a maintenance management system

Vendor Response

by MEX on January 26, 2017

Thanks for taking the time to review our software Tim. We always strive for exceptional customer service at MEX and It¿s great to hear from a happy customer.

Casella Mex Casella

Jan 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Its ability to adapt to our changing maintenance function while withholding a robust user environment.

Cons: The systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.

Overall: Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.

Recommendations to other buyers: The ability to perform the desired function has got to be reflective of the equipment you are using to perform this function. (Make sure you have PC's that are able to run Mex correctly)

Vendor Response

by MEX on January 26, 2017

Thanks very much for the review Harvey, we¿re happy to hear that you¿ve had such a great experience with MEX over the last 9 years and thank you for the feedback regarding the scheduler. If you ever need any assistance you can always phone in and talk to our support staff. Thanks for taking the time to review MEX.

Solid product with adaptive features

Jan 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I use MEX in a Company situation for Maintenance Planning - Scheduling and Work Orders through to Purchasing. With the correct training and access levels, it provides a relatively easy and friendly system with which to manage your requirements.

Vendor Response

by MEX on February 02, 2017

Hi Damien, Thanks very much for taking the time to review MEX. We¿re glad to hear that you find MEX adaptive and you¿ve succeeded in implementing our software as an effective maintenance planning tool. If you need any support don¿t hesitate to contact our friendly support staff on +61 7 3392 4777. Kind Regards.

Best value for money available

Feb 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I came across MEX when looking for somethig more practical than the packages offered by the super systems 20 years ago and found it easy to use with excellent support. A massive advantage it has is that it was developed by asset maintenance people and you are still dealing with the people who developed it whenever you contact MEX

Vendor Response

by MEX on February 06, 2017

Hi Liam, Thanks very much for taking the time the time to review MEX Maintenance Software. We couldn¿t be happier to hear that you¿ve been a satisfied customer of MEX for so many years. Kind Regards, The MEX Team

Mex and Landcare Research

Dec 16, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use , good support and regular newsletters. It is very straightforward to use and there are regular training courses available. New assets are simple to add

Cons: Being a Kiwi would prefer if it was a NZ developed product The way MEX automatically saves changes without prompting takes some getting used to.

Recommendations to other buyers: Take your time and follow the instruction to get the best out of it, once understood very good to use

MEX Review

Dec 15, 2015
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of access and does the job as promised. Vendor : Excellent technical support .

Cons: In availability or no access to source code for customization. Roll back facility for data issues

Recommendations to other buyers: Access if this product is been used to its maximum limits and all functionalities are exposed.

MEX is the backbone of our Engineering Team Planners.

Dec 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It very simple to use and required minimum learning to get it running.

Cons: No dislikes but would like a review of their Cloud hosting prices.

Recommendations to other buyers: We have been using MEX for more than 10 years and it has always served our needs. The new features added is always good and works well with our requirements.

Great for capturing snapshots

Dec 09, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: ability to access it remotely while i am out on break

Cons: due to it being over the net, if our sat. comms go down we are unable to access it until we rectify the comms

Recommendations to other buyers: see if others will provide test runs like MEX prior to purchase

Easy to Manage Asset Maintenance

Oct 29, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The products easy of use and also the mobile data entry interface. Can be deployed quite rapidly on a common to use platform.

Cons: Found it quite costly to upload data on a staged rollout. With over 1800 assets it was cheaper to manually enter the data.

Recommendations to other buyers: Give the trial a full go. you will find that the software really can do what you want. it can also be customisable to a degree aswell so don't feel that you are locked in to only what is presented.

Waste Industry Fleet.

Oct 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is basically quiet simple and easy to navigate around.

Cons: The same problem that has been ongoing for the last 2 years in creating a Purchase order within a Work Order. And not being able to add on a supplier on the Fly within a purchase order for a catalogue.

Recommendations to other buyers: Talk to a current user who has been using the system for a long period of time.

CentrePort Wellington NZ - Review of Mex Maintenance

Oct 26, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Product "fit for purpose" for our requirements. Vendor very responsive to our needs and requirements. Solution well supported by Vendor.

Cons: Nil - Business and ICT Team very happy with solution delivered

Recommendations to other buyers: Make sure you understand your requirements fully prior to evaluating any product like Mex. This includes all business process's associated to the product you are about to review. Change Management Process must be also included in review process as this is in my view the most difficult part of the project.

I believe Mex is an asett and a great place to build a history.

Oct 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the way the system is set up, you can put in a lot of information, but you can also put in minimal information to get it to work for you. I like the fact that when I do have something go hay wire (through something I have done), the Mex team have been able to log onto my computer and sort it for me.

Cons: I can't really think of anything I don't like about the product or vendor.

Recommendations to other buyers: I haven't used a lot of different maintenance programmes, but Mex is easily the best I have seen or used.

Great for small and large businesses

Oct 26, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: All maintenance documentation is in one place and it is acceptable to auditors in the food industry. The vendor is always innovating to make the product more user friendly.

Cons: It can become quite complex depending on the size of the business

Recommendations to other buyers: Can be set up as complex or as simple as your business requires.

MEX Review

Oct 25, 2015
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Good Technical Support. The product is very flexible with custom fields and dropdown lists,

Cons: The biggest problem I see with MEX is the formatting of reports, the default WO report provides info that is irrelevant to the maintenance staff and reports such as "outstanding work order report" are unclear and difficult to follow. Currently for most reports I simply export to excel and manipulate the data from there.

Recommendations to other buyers: MEX is good at preventative maintenance and tracking machine history but not at reporting on it.

Invaluable manitenance management tool

Apr 19, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: MEX and the people behind this facility maintenance software have done an amazing job at creating and refining their product whilst keeping it relevant and easy to use.

Cons: I cannot really think of anything that I like least about the product and the vendor but I am sure there is always room for improvement in any product. The people at MEX do however give me confidence that any improvements suggested would be listened to seriously.

Recommendations to other buyers: Consider the time you spend on maintenance and use a tool like MEX to be proactive about it. You want your maintenance software to fit into your business and assist you everyday to make things easier to manage your facility and that is what MEX does.

Implimentation of Mex CMMS

Apr 06, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Mex is very user friendly and easy to work with. The database has all the functions of most CMMS at a fraction of the price. Mex will work with your company and tailor solutions to adapt the system into your company if changes are required. The installation is seamless and Mex are always on hand to help. Database reliability has never been an issue with us and Mex are always working to add features and improve the system with updates.

Cons: There could be more system reports, but in saying that we can design our own reports for what we require.

Recommendations to other buyers: Do your homework and make sure you know exactly what features you will use. Ensure you are getting an effective system for your needs without paying too much.

Maintenance and Outage manager

Apr 02, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to use and support from the Brisbane office is excellent.

Cons: The report that you want is not always easy to find and usually needs some form of modification. Generating documents and reports that are what we require has taken a lot of phone calls back and forth, but the support has been excellent.

Recommendations to other buyers: Take the time to set up the equipment list and equipment types and APL components correctly at the beginning and it is much easier to use than it is to play catch up.

10 years experience with MEX

Mar 29, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: MEX is Australian made. Excellent bang for your buck.

Cons: Can't really think of anything that I don't like about MEX.

Recommendations to other buyers: The training courses are very flexible and change depending on the needs of the attendees.