# MEX Maintenance Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MEX Maintenance the right Work Order solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/56749/MEX/reviews --- MEX Maintenance 4.3 (84) [View alternatives](https://www.capterra.com/p/56749/MEX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Reviews of MEX Maintenance Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews JM Jon M Engineering and Maintenance DepartmentLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “The interface to manage the incidents from maintenance request to work order management and final reports is very user friendly.“ October 2, 2025 Ci Chris i Maintenance TechnicianMechanical or Industrial Engineering, Self-employedUsed the software for: More than 2 years. “Our program was setup by an office junior, not an experienced user, therefore it's not setup right and it's too complicated for anyone to risk changing / correcting it. As such we use it the best we can, but don't tap into a tenth of the functions we should be using it for“ April 8, 2024 GA Grace A Property Administration OfficerFacilities Services, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “It makes high number of routine maintenance jobs handle with ease, enables to send Work Orders that have customizable and editable fields.“ April 8, 2024 CD Chloe D AdministratorPackaging and Containers, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The contacts module needs a serious overhaul as it is extremely limited and riddled with bugs.“ April 8, 2024 JM Jon M Engineering and Maintenance DepartmentLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “Very easy to create and control users access to the system through the control files interface.“ October 2, 2025 BN Bill N Reliability PlannerHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “The current schedule is not very friendly nor consistent or reliable even the frequency set up have been confirmed.“ April 8, 2024 DV Darryl V Science TechnicianEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “There are numerous positive aspects to MEX - security, flexibility, automation and cross liking of data and reporting functionality.“ November 3, 2023 DT Debbie T Maintenance CoordinatorLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “Its not something I do very often and always need support if I need something changed or modified.“ April 8, 2024 ## Showing most helpful reviews Showing 1-25 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alec D. Process Engineer and Maintenance Planner Used the software for: 2+ years ### "I use MEX daily and it is great to track all maintenance activities. " November 1, 2017 5.0 Our Preventative Maintenance schedules in MEX have resulted in regular accurate servicing of our equipment which has led to a reduction in our downtime. Pros MEX is an excellent tool displaying maintenance programs and PMs work completed to our external auditors. Cons PM categories ie fixed, triggered hierarchy etc. I would rather one only to select as it is confusing. Review Source Response from TMA Systems November 3, 2017 Hi Alec, Thanks so much for taking the time to review MEX. We are stoked to hear that using MEX has led to a reduction in your downtime! If you have any issues with the PM Schedules you can always check out tech tips on our blog or contact our friendly support team on +61 7 3992 4777. Kind Regards, The MEX Team RA Ross A. Maintenace Manager Oil & Energy Used the software for: 2+ years ### "MEX overview" April 8, 2024 4.0 Good to date, no major issues. Always room to improve with modifications and enhancements as the software evolves to meet industry needs. Pros Easy to use, quite intuitive, has most of the functions we need. Cloud based. Cons Planning and Scheduling functionality could be enhanced, cannot customize the reports, when asked if we could the answer was no as the std reports have to be the same for everyone. As mentioned auto generation of PM's can be looked at would save peoples time and effort going through activator once the PMs have been sanctioned. Switched from [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) The business got smaller so didn't need such a powerful tool as Maximo. Review Source Response from TMA Systems April 18, 2024 Thanks for sharing your experience! We're pleased that MEX meets your needs. Your feedback on areas for enhancement is valuable and we have passed it on to the relevant team. CD Chloe D. Administrator Packaging and Containers Used the software for: 6-12 months ### "Great concept, poor execution" April 8, 2024 3.0 MEX is a great idea, but the execution is where it falls flat, plus locking everything behind a paywall is where it falls even flatter. MEX might be okay if our data was set up correctly in the initial implementation, but even just doing basic functions is a tedious process, let alone fixing 15+ years of botched and inconsistent data. It makes no sense to me why, in 2024, a system does not have a drag and drop customization interface or the ability to go into settings and click check boxes to determine access for security groups rather than having to individually locate each module, field and back door to give/remove access, or even the ability to use "quick edits" in ANY listing, or any field (including customs). Pros The MEX suite means that we don't have to have multiple systems to perform the basic functions our business requires. Cons The UI is about 20 years out of date, the user manual is riddled with mistakes and only provides basic information, the rest is locked behind a paywall. The support staff all have inconsistent training so they are constantly contradicting one another. MEX branding is in consistent, which combined with the user manual errors, makes the MEX team seem unpolished. I have contacted the support team regularly, with varying issues only to be told "oh that's not a bug, because I cant replicate it" or "We've known about that for a while, but there's no ETA on a fix" (Except for \[sensitive content hidden\], shes a wonderful help). Customizing MEX is a very clunky process, and has been vastly over complicated. Having the option to customize MEX is great on one hand, having to spend hours, or thousands of Dollars to make it happen, not so much. Especially when I have personally seen much better customization abilities with other companies just simplifying it down and making it easier for their users, rather that trying to give them the world at their fingertips and falling 20 years behind. (Look at HubSpots UI for Customisation). The contacts module needs a serious overhaul as it is extremely limited and riddled with bugs. (see HubSpots contacts/companies module) Review Source Response from TMA Systems April 18, 2024 Thank you for your detailed response. We appreciate your candid feedback. We're committed to improving the MEX experience so we have passed on your comments to our Products Manager and CEO. Please feel free to reach out if you have any further concerns or suggestions. SF Steve F. Assets and Maintenance Support Officer Non-Profit Organization Management Used the software for: Less than 6 months ### "MEX is a step in the right direction" April 8, 2024 4.0 It's early days for our organisation and staff discipline has been an issue. i.e. Having trouble getting consistent quality data entry. Pros Pleasant User Interface, able to set-up and implement with some ERP experience and minimal IT skills, Mobile application (can use on Phone/Tablet as well as Desktop). Possibility of catching costs (labour/materials/contractors) and can hopefully implement Stores/Purchasing module in the future. Cons Reports don't have "Sort" function in filters (to re-arrange output), could be better if it had options for prompts and/or pop-up msg as well as colour-coding for different status etc. Switched from [Pulse](https://www.capterra.com/p/125408/Pulse/) As I understand it, MEX was recommended by MDFM in order to comply with regulatory (reporting) requirements of the Retirement Villages Act. NB: While I personally prefer MEX, I note that similar data could've been available in the previous system and we just weren't using it to its potential. Review Source Response from TMA Systems April 18, 2024 Thanks for your review! We're glad to hear MEX is a step in the right direction for your needs. If you need any assistance or further guidance, feel free to reach out to our support team at support@mex.com.au or call 07 3392 4777 DV Darryl V. Science Technician Education Management Used the software for: Less than 6 months ### "New user of MEX in a regional school" November 3, 2023 5.0 Outstanding in all respects so far (not all modules have been used yet, but more will be used early 2024). It did take some time to set up the "shell" but was well worthwhile. Data imports were easily done. Congratulations to the entire MEX team. Pros There are numerous positive aspects to MEX - security, flexibility, automation and cross liking of data and reporting functionality. A very significant aspect is the excellent help files and support offered by everyone at MEX. I have been looking for something like this for a very long time and am more than happy with everything and everyone. As mentioned, great help files and you tube videos. Cons No bad experiences yet, any new system will have a very steep learning curve. It took some time to get my head around the set up, but previous understanding of maintenance requirements / tracking functionality was a bonus. I think new users need to understand their operations / requirements very well and allow enough time to get the system to a useable place. That is not a negative aspect at all, but it is a cost to be aware of. Reason for choosing MEX Maintenance Numerous products were considered, but MEX seemed to fulfill our requirements the best. Switched from [FleetMEX](https://www.capterra.com/p/56750/FleetMEX/) Could not be cloud based, very cumbersome and did not have any of the features I required. The existing program was not really suitable for use in other departments. My first attempt at managing this was to build an access data base, but got to the limit of my expertise and after many years have settled on MEX. Review Source Response from TMA Systems November 9, 2023 Thanks so much for sharing your experience with us Darryl, we're so glad to hear you found MEX after a long search and that it meets all your requirements and more. Thank you again for taking the time to review MEX. PM Paul M. Senior Functional Business Analyst Information Technology and Services Used the software for: 2+ years ### "MEX at Golden Bay Cement" October 16, 2019 3.0 MEX are quick to offer solutions, but do not always listen to the Customer. Time will resolve that as the relationship between the new Maintenance Manager and MEX evolves. Integration has proven difficult and there are still issues to be dealt with. GBC is actively working on a plan to address issues and tighten up the integration performance. There is great scope for improvement at GBC, and there is a plan to address that. There is a lack of both ownership and understanding below the Maintenance Manager, a legacy of the previous Maintenance Manager. Again, GBC is working to address that. Pros The software is simple in nature. This makes learning the product easy, and training is accomplished with minimum fuss. The application is solid, the releases (Builds) are reliable. Support is top notch, and very responsive. Cons GBC did not make a great job of establishing their deliverables for the software. As a result, the product has been slow to deliver a lot of the benefits which are clearly there for the taking. A change of Maintenance Manager so soon after go-Live did not help GBC in achieving its goals either, but that is being addressed by the new Maintenance Manager. Alternatives considered [Mainpac EAM](https://www.capterra.com/p/9427/Mainpac-EAM/)[IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reason for choosing MEX Maintenance The Maintenance Manager preferred the simplicity of MEX over the other products. Switched from [Mainpac EAM](https://www.capterra.com/p/9427/Mainpac-EAM/) Maintenance Manger at the time believed the product was not delivering what the Business needed. Review Source Response from TMA Systems October 20, 2019 Hi Paul, Thanks for taking the time to leave a review of MEX, it is wonderful to hear about your experience with the system. Making a simple yet effective system is one of our main priorities so we are really glad to hear we have achieved this goal with you. We would like to hear more on your issues with the integration, so someone will be in touch shortly. Thanks again for the feedback! DB Daniel B. Operational Excellence Systems Specialist Food & Beverages Used the software for: 2+ years ### "MEX Review" March 31, 2021 4.0 Overall we have found MEX easy to use and customisable to meet our needs. Pros MEX is great for customisation - we can do most of the customisation ourselves, and for more complicated changes, the MEX team are helpful and responsive. This means we can adjust the system to meet our processes, not the other way around. Cons MEX can be a bit hard to use on mobile devices. Some features are not usable, and the layouts can be hard to see. Reason for choosing MEX Maintenance Ease of use and customisation. Switched from [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) We made the switch to MEX to solve speed issues seen in Maximo, improve customisation and security, and reduce the cost of our CMMS. Review Source Response from TMA Systems April 7, 2021 Hi Daniel, Thank you for your great review - we really appreciate it! We are super pleased to hear that you find the customisation features beneficial and that MEX is so easy to use. Also thank you for your constructive feedback on the Mobile App, we always like to hear suggestions from our customers to help improve our products. BN Bill N. Reliability Planner Hospital & Health Care Used the software for: 6-12 months ### "Preparing Maintenance Plans" April 8, 2024 3.0 As I did not have any training am happy with the basics but more training is needed to be honest. Pros Setting up is all good - but needs more training for all our users like on one or group. Cons Scheduling weekly and monthly Maintenance Work Orders is not consistent especially weekly; sometimes only two weeks for any month is generated. I prefer to have monthly pop-up menu where I schedule weekly and monthly and export those to Excel as per Asset Numbers. The current schedule is not very friendly nor consistent or reliable even the frequency set up have been confirmed. More work on this aspect Review Source TF Tim F. Maintenance Manager Food Production Used the software for: 2+ years ### "One of the Greatest Maintenance Tools introduced to our Business." October 13, 2025 4.0 Easily rolled out across the different business entities with very minimal training required for maintenance personnel or requester stakeholders. Pros Streamlines Maintenance Task management, Provides a single source of maintenance asset data and a useful tool to analyze maintenance trends and implement proactive maintenance strategies. Cons Relies too much on unlocking all modules for optimum utilization, specifically with regards to resource planning and inventory procuring. Review Source JM Jon M. Engineering and Maintenance Department Logistics and Supply Chain Used the software for: 2+ years ### "MEX User Satisfaction Review" October 2, 2025 5.0 My overall experience with MEX has been great. Very easy to create and control users access to the system through the control files interface. Very intuitive and easy to use stores module that helps us with the spare parts stock control. And very good reports creation tool. Pros The interface to manage the incidents from maintenance request to work order management and final reports is very user friendly. Cons The creation of the new forms interface is a bit complicated. when you want to add specific fields on the forms is not easy to do it. Review Source VR Verified Reviewer Research Scientist Building Materials Used the software for: 1-2 years ### "Well organized no nonsense tool" June 4, 2025 5.0 Very good, I think it is a perfect no nonsense tool for scheduling maintenance, capturing information on assets, and generating reports. Pros It is very structured, enabling you to set up your assets in as much or as little detail as you want. Whilst a bit time consuming to set asset details and work flows up initially, once everything was inputted, the system is easy to use for all levels. Cons It needs a high level of coordination with a dedicated IT department to set up, in my opinion, before you can even get started on uploading information on assets. Review Source MC Matt C. Planner Food Production Used the software for: 2+ years ### "Highly recomended" April 8, 2024 5.0 Pros I have worked with many different maintenance systems but none are as user friendly and flexible as MEX Cons there is nothing to dislike. it is easy to use Review Source Response from TMA Systems April 18, 2024 We greatly appreciate your recommendation and are delighted that MEX has proven to be both user-friendly and flexible for your maintenance needs! PB Paul B. Head of Property and Business Development Facilities Services Used the software for: 2+ years ### "Edge Review" April 8, 2024 4.0 It is a good piece of software but really needs an overhaul on its user interface Pros Many functions and will be able to address most needs of the client. Cons Overly complicated user interface, far too many intricacies in the setup that can lead to problems Review Source PR Peter R. Asset Management Systems Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Great product for mid size company" October 8, 2019 4.0 Pros It is easy to understand and has a good amount of functionality without being too complicated Cons there seems to be some features that do not work the way they should sometimes. Glitches in the system. Improvement in the mobile app functionality would be good and adding an Android App to the option would be good too. Review Source Response from TMA Systems October 13, 2019 Hi Peter, Thank you for sharing your feedback, both positive and constructive. It is great to hear that you find MEX easy to understand with good functionality. With regards to your issues with some features, we would love to hear more about this. A member of our support team will be in contact shortly to see if they can resolve this for you. You will be glad to hear that we are developing a new app which will work with Android devices. Thanks again for your review - we really appreciate it! Kind Regards, The MEX Team BK Bobby K. Maintenance & Planning Pharmaceuticals Used the software for: 2+ years ### "This software can be adopted and used easily. " March 19, 2019 5.0 I have used Mex for at least 2 years before i had a formal training . Mex was easy to learn with lots of functions to choose from and also specific reports can be generated depending on the amount of data entry done. Whenever support was required Mex help desk was always available and eager to help. The Mex maintenance programme is highly recommended Pros This software can be customised to own needs Cons All parts of the this programme isd much liked but history data can be altered which i think should not be possible.(Only my thoughts) Review Source Response from TMA Systems March 20, 2019 Hi Bobby, Wow, thank you for your glowing review! We really appreciate your support and love to hear that MEX has been a huge benefit to your company. Your point on the changes to history data has been passed onto our Development Team. Thanks again for your high recommendation of MEX, we have really enjoyed working with you. SK Sylvie K. Systems Support Super User Oil & Energy Used the software for: Less than 6 months ### "Great potential but latest products need a bit of work" October 16, 2019 4.0 Pros It is very quick & easy to write jobs and link them to assets, and then copy and adjust them for similar jobs. The different portals interact really well and you can navigate through different areas with ease. The overall workflow is logical and the ability to cross-link multiple assets into the same job (via MEX inspections) allows you alot of flexibility in the way you write up your work. Cons The latest products - MEX Inspections and the iOS app - don't work that well together, so when the user is walking around with the app on a mobile device you cannot get an intergrated list of checks and the ability to add comments and photos on the one screen (you have to switch to the desktop view). The app is also not available on android (apple only). The format of work orders (the main tool you use in your daily operation) changes as it goes through the workflow (pre-generated, active, then archived in history) which is a bit annoying. Review Source Response from TMA Systems October 16, 2019 Hi Sylvie, Thank you for leaving a review of MEX, we really appreciate your honest feedback. It is good to hear that you find the portals easy to use with logical workflows in-built. The problems you highlighted about Inspections and the iOS App is something we will definitely take on board whilst we are developing a new App Version for both iOS and Android. We would appreciate the opportunity to discuss this further to help resolve any issues. A support team member will be in touch shortly. TH Tim H. Maintenance Manager Utilities Used the software for: 2+ years ### "Mex Review" January 23, 2017 5.0 I have worked with MEX for 9 years and initially found it very easy to learn and work with. It is an intuitive Computerised Maintenance Management System with great support from the developers on the phone or via email. Staff training is regularly held all around the country and onsite personalized training and support is also available. The latest versions of MEX has allowed for customization of modules which is an outstanding feature that allows me to display the information I want and need for maintenance management. This along with the use of MEX Mobile for the use of Mobile devices has also been extremely positive for all staff using the system to conduct and record maintenance as it is completed in the field. Pros Functionality of all modules and ease of use is extremely good. Cons Nil Review Source Response from TMA Systems January 27, 2017 Thanks for taking the time to review our software Tim. We always strive for exceptional customer service at MEX and It¿s great to hear from a happy customer. DS Daryl S. Maintenance Planner Consumer Goods Used the software for: Less than 6 months ### "MEX Review" April 19, 2021 3.0 So far it has been very pleasant as the support chat team have gone above and beyond to assist me and to help me out. amazing Pros While been a new user of the software compared to what i have used in my previous workplace, the support chat is beyond amazing and helpful and has helped so much in picking up new uses and understanding the software. Cons It is part of my current companies problem but customisation of the software to current work practices was not done. this has held us back. minor logic linking between filled sections is missing Reason for choosing MEX Maintenance not sure Switched from [On Key](https://www.capterra.com/p/179873/On-Key/) Company decision. beyond me Review Source Response from TMA Systems April 23, 2021 Hi Daryl, It is awesome to hear about your MEX experience. Support and customer service is part of our culture at MEX, so it is really good to hear that you have received a high level of support. Regarding your comment about customisations, our Support Team will contact you to look into this further. DB David B. Project Manager Facilities Services Used the software for: 1-2 years ### "Masonic Care MEX Review" January 27, 2017 4.0 I have found MEX to be confusing at times compared to other systems that I have used. We use MEX mainly to issue work orders to outside trades & in-house Maintenance personal, we then receive invoices from the external trades which we input into MEX, I find we seem to be having to double up on the amount of information that is required, ie you have to input the same information over various pages when you would think it would self generate onto these pages. This in it self is rather cumbersome & time consuming, or else I am doing something wrong. Pros The ease of use when set up, Cons Very clunky set up, information drops off the system with any apparent reason. Review Source Response from TMA Systems January 27, 2017 Hi David, thanks for taking the time to review the MEX Software, we¿re sorry to hear you¿ve been experiencing some difficulties with the usability. One of our friendly support representatives will be giving you a call to see if we can help smooth things out for you. JH Jo H. Storeperson/Cataloging Mining & Metals Used the software for: Less than 6 months ### "MEX Store Module" September 19, 2022 4.0 Great Product, great capabilities, would like a complete manual to be available for referencing. Online support fast, friendly, knowledgeable and on point. Pros Easy to catalogue and find parts. Comprehensive search fields. Cons No "Bill of Materials" in the Stores Menu No Manual just a training book Unable to load multiple suppliers and unable to add a supplier that isn't "preferred" when importing catalogue items. Review Source Response from TMA Systems September 27, 2022 Hi Jo, Thank you for sharing your feedback, both positive and constructive. It is good to hear that you find MEX to be a great product with great capabilities and support. In regards to a complete manual we do have a comprehensive online user guide or you are always welcome to contact our support team who are more than happy to help. A member of our support team will be in touch shortly to assist you. Thank you for again for your review we really appreciate it. JH Jasmine H. Senior Procurement Mining & Metals Used the software for: 2+ years ### "MEX Maintenance Review" September 13, 2019 5.0 Pros LOVE THE EXCEPTIONAL SUPPORT - ONLINE VERY KNOWLEDGE, ACCESSIBLE Cons NO OTHER SUPER USER - KNOWS THE PROGRAM AND NO IMMEDIATE ONSITE TRAINING. Review Source Response from TMA Systems September 16, 2019 Hi Jasmine, Thanks so much for your 5 star review - it made our day! We are very glad to hear that you've had a great experience with our Support Team. Our guys are always happy to help so if you need anything further please do not hesitate to contact them. DH Daren H. Proprietor Used the software for: 2+ years ### "MEX CMMS System Review - Long Term User." February 17, 2017 5.0 Been with MEX since 2010, looked at many other CMMS before purchasing MEX, and even now review others to see if the current set up meets our needs. Overwhelmingly, MEX delivers. Even the best things in life sometimes dont perform the way we were expecting. With MEX, the support we receive is outstanding. Support calls are dealt with often within minutes. You have to go a long way to beat this overall package. Review Source Response from TMA Systems February 20, 2017 Hi Daren, Thanks for the review, we¿re thrilled to hear that MEX continues to meet your requirements and that our support experiences have been outside. Kind regards, The MEX Team DM Duncan M. Project Manager Farming Used the software for: 2+ years ### "Feedback" March 31, 2021 3.0 Very positive Pros Ease of use, access, licensing model Cons No, not on the software itself but stronger guidance from the consulting team in areas like set up of naming conventions and asset hierarchy would be great. Review Source Response from TMA Systems April 6, 2021 Hi Duncan, Thank you for taking the time to leave a MEX Review. It is great to hear that you find the system easy to use and access. Regarding your comments about naming conventions and asset hierarchy, our support team is always readily available to give you advice - someone will be in touch shortly to assist with this. Thanks again! DD Danny D. System Admin Dairy Used the software for: 2+ years ### "Danny Dang" February 28, 2019 4.0 Engineering maintenance Pros Mex is quite easy to use and provides rich functionalities for manufacturing maintenance. Cons SQL efficiency - need to improve SQL that are used with Mex App. Review Source Response from TMA Systems March 5, 2019 Thank you for taking the time to review our software Danny. It is great to hear from a happy customer! We work really hard here at MEX to ensure the system is easy to use and provides rich functionality to ultimately make your life easier. We are currently revamping the MEX App to increase its functionality so thank you for your suggestion, it has been passed onto our development team. Kind Regards, The MEX Team EC Edward C. Service Desk Officer Facilities Services Used the software for: Less than 6 months ### "MEX Review" April 2, 2019 5.0 Overall a very positive experience and am very happy with the software so far Pros Ease of use Ability to customise almost anything Customer service Cons Unable to remove unwanted tabs in 'Asset Details' (may be user fault on our end) Asset register listing resets order after selecting 'Details' button and returning to Asset Register screen Unable to alter details included or not included on Work Order form (may be user fault on our end) Review Source Response from TMA Systems April 3, 2019 Hi Edward, Thanks so much for sharing your experience with us and leaving a review of the system. It is really great to hear that you find the system easy to use and easily customisable. With your point on removing tabs & altering details, our support team will be in contact with you shortly to help you with this - there is a simple solution to this. Thanks again for the feedback! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.