# MEX Maintenance Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is MEX Maintenance the right Work Order solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/56749/MEX/reviews

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MEX Maintenance

4.3 (84)

[View alternatives](https://www.capterra.com/p/56749/MEX/alternatives/)

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Last updated March 18th, 2026

# Reviews of MEX Maintenance

Ease of use

4.2

Customer Service

4.5

## Pros and Cons in Reviews

JM

Jon M

Engineering and Maintenance DepartmentLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years.

“The interface to manage the incidents from maintenance request to work order management and final reports is very user friendly.“

October 2, 2025

Ci

Chris i

Maintenance TechnicianMechanical or Industrial Engineering, Self-employedUsed the software for: More than 2 years.

“Our program was setup by an office junior, not an experienced user, therefore it's not setup right and it's too complicated for anyone to risk changing / correcting it. As such we use it the best we can, but don't tap into a tenth of the functions we should be using it for“

April 8, 2024

GA

Grace A

Property Administration OfficerFacilities Services, 5,001 - 10,000 employeesUsed the software for: 6-12 months.

“It makes high number of routine maintenance jobs handle with ease, enables to send Work Orders that have customizable and editable fields.“

April 8, 2024

CD

Chloe D

AdministratorPackaging and Containers, 1,001 - 5,000 employeesUsed the software for: 6-12 months.

“The contacts module needs a serious overhaul as it is extremely limited and riddled with bugs.“

April 8, 2024

JM

Jon M

Engineering and Maintenance DepartmentLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years.

“Very easy to create and control users access to the system through the control files interface.“

October 2, 2025

BN

Bill N

Reliability PlannerHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months.

“The current schedule is not very friendly nor consistent or reliable even the frequency set up have been confirmed.“

April 8, 2024

GA

Grace A

Property Administration OfficerFacilities Services, 5,001 - 10,000 employeesUsed the software for: 6-12 months.

“MEX enables to building a broad and robust Asset Register for all sites.“

April 8, 2024

DT

Debbie T

Maintenance CoordinatorLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years.

“Its not something I do very often and always need support if I need something changed or modified.“

April 8, 2024

## Showing most helpful reviews

Showing 1-25 of 84 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Alec D.  
Process Engineer and Maintenance Planner  
  
Used the software for: 2+ years

### "I use MEX daily and it is great to track all maintenance activities. "

November 1, 2017

5.0

Our Preventative Maintenance schedules in MEX have resulted in regular accurate servicing of our equipment which has led to a reduction in our downtime.

Pros

MEX is an excellent tool displaying maintenance programs and PMs work completed to our external auditors.

Cons

PM categories ie fixed, triggered hierarchy etc. I would rather one only to select as it is confusing.

Review Source

Response from TMA Systems

November 3, 2017

Hi Alec, Thanks so much for taking the time to review MEX. We are stoked to hear that using MEX has led to a reduction in your downtime! If you have any issues with the PM Schedules you can always check out tech tips on our blog or contact our friendly support team on +61 7 3992 4777. Kind Regards, The MEX Team

RA

Ross A.  
Maintenace Manager  
Oil & Energy  
Used the software for: 2+ years

### "MEX overview"

April 8, 2024

4.0

Good to date, no major issues. Always room to improve with modifications and enhancements as the software evolves to meet industry needs.

Pros

Easy to use, quite intuitive, has most of the functions we need. Cloud based.

Cons

Planning and Scheduling functionality could be enhanced, cannot customize the reports, when asked if we could the answer was no as the std reports have to be the same for everyone. As mentioned auto generation of PM's can be looked at would save peoples time and effort going through activator once the PMs have been sanctioned.

Switched from

[IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)

The business got smaller so didn't need such a powerful tool as Maximo.

Review Source

Response from TMA Systems

April 18, 2024

Thanks for sharing your experience! We're pleased that MEX meets your needs. Your feedback on areas for enhancement is valuable and we have passed it on to the relevant team.

AC

Angie C.  
Maintenance Planner  
Food Production  
Used the software for: 6-12 months

### "Support help"

April 8, 2024

3.0

Good to record things in the one place such as Assets, parts etc. Have struggled with all the differences in Preventative Maintenance and getting the outcome I want. Have sought help from support and been told our version is too old and support will update it within 2 weeks. # weeks has passed and we have not heard from anyone and my preventative maintenance is not issuing new worksheets or work orders

Pros

The idea of having everything under the one umbrella, apart from finance of course.

Cons

Can be confusing to relate to your particular industry and requirements. Manuals dont cover everything. Cant copy and paste

Review Source

SF

Steve F.  
Assets and Maintenance Support Officer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "MEX is a step in the right direction"

April 8, 2024

4.0

It's early days for our organisation and staff discipline has been an issue. i.e. Having trouble getting consistent quality data entry.

Pros

Pleasant User Interface, able to set-up and implement with some ERP experience and minimal IT skills, Mobile application (can use on Phone/Tablet as well as Desktop). Possibility of catching costs (labour/materials/contractors) and can hopefully implement Stores/Purchasing module in the future.

Cons

Reports don't have "Sort" function in filters (to re-arrange output), could be better if it had options for prompts and/or pop-up msg as well as colour-coding for different status etc.

Switched from

[Pulse](https://www.capterra.com/p/125408/Pulse/)

As I understand it, MEX was recommended by MDFM in order to comply with regulatory (reporting) requirements of the Retirement Villages Act. NB: While I personally prefer MEX, I note that similar data could've been available in the previous system and we just weren't using it to its potential.

Review Source

Response from TMA Systems

April 18, 2024

Thanks for your review! We're glad to hear MEX is a step in the right direction for your needs. If you need any assistance or further guidance, feel free to reach out to our support team at support@mex.com.au or call 07 3392 4777

TF

Tim F.  
Maintenance Manager  
Food Production  
Used the software for: 2+ years

### "One of the Greatest Maintenance Tools introduced to our Business."

October 13, 2025

4.0

Easily rolled out across the different business entities with very minimal training required for maintenance personnel or requester stakeholders.

Pros

Streamlines Maintenance Task management, Provides a single source of maintenance asset data and a useful tool to analyze maintenance trends and implement proactive maintenance strategies.

Cons

Relies too much on unlocking all modules for optimum utilization, specifically with regards to resource planning and inventory procuring.

Review Source

JM

Jon M.  
Engineering and Maintenance Department  
Logistics and Supply Chain  
Used the software for: 2+ years

### "MEX User Satisfaction Review"

October 2, 2025

5.0

My overall experience with MEX has been great. Very easy to create and control users access to the system through the control files interface. Very intuitive and easy to use stores module that helps us with the spare parts stock control. And very good reports creation tool.

Pros

The interface to manage the incidents from maintenance request to work order management and final reports is very user friendly.

Cons

The creation of the new forms interface is a bit complicated. when you want to add specific fields on the forms is not easy to do it.

Review Source

VR

Verified Reviewer  
Research Scientist  
Building Materials  
Used the software for: 1-2 years

### "Well organized no nonsense tool"

June 4, 2025

5.0

Very good, I think it is a perfect no nonsense tool for scheduling maintenance, capturing information on assets, and generating reports.

Pros

It is very structured, enabling you to set up your assets in as much or as little detail as you want. Whilst a bit time consuming to set asset details and work flows up initially, once everything was inputted, the system is easy to use for all levels.

Cons

It needs a high level of coordination with a dedicated IT department to set up, in my opinion, before you can even get started on uploading information on assets.

Review Source

GA

Grace A.  
Property Administration Officer  
Facilities Services  
Used the software for: 6-12 months

### "Use of MEX in Aged Care Facility "

April 8, 2024

5.0

Pros

MEX enables to building a broad and robust Asset Register for all sites. It makes high number of routine maintenance jobs handle with ease, enables to send Work Orders that have customizable and editable fields. It builds data into various reports assisting with compliance, organizational requirements. Preventative maintenance scheduler details the schedule for a year. Contractor portal easily navigate WOs, helps to track WOs for contractors. Having MEX user guide and help videos are super helpful to navigate or trouble shooting.

Cons

1\. MEX is not compatible with new outlook so unable to send WOs through new outlook. All MEX users employees have to revert back to old outlook version. 2. In MEX Ops, the Add request page does not have exit icon on the top left or right corner. The employees have to close the browser as there is no option. 3. In Contractor's portal, Contractors cannot see WOs that have been closed off. So, they ask for a report on closed jobs to double check on our end. They do have record of completed jobs but when it's closed off from our side, they can't view it.

Review Source

Response from TMA Systems

April 18, 2024

Thanks for the detailed review! We're thrilled MEX has been so helpful for your maintenance needs. If you are still experiencing the issues mentioned above please reach out to our support team by calling 07 3392 4777 or email on support@mex.com

DT

Debbie T.  
Maintenance Coordinator  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Whakapapa Ski Area"

April 8, 2024

5.0

Very good, it does everything I need it to. There features I dont use that I intend to learn about. My job is very busy so finding the time to spend upskilling myself is difficult.

Pros

I like pretty much everything about Mex. I've been using it since 2014. Today there's no way I could manage the huge volume of work thats involved in executing the preventative and repair work that keeps our assets compliant and in good working condition. We can keep an eye on everything and are able to recognise when we need to replace an asset before current fails entirely. Your support team are awesome.

Cons

I would like to be better educated about report writing or modifying reports. Its not something I do very often and always need support if I need something changed or modified. One suggestion I do have is when I'm working in the Work Order Listing, which is often, if I close a work order I lose my place because there is no highlighted (in blue) line of where I was last at like it does when you print a work order from the list. I understand that when you close a work order it disappears from the list but it would be helpful if a way could be found to perhaps highlight the work order line preceding the one that was just closed.

Reason for choosing MEX Maintenance

At the time is was fit for purpose, had the functionality we wanted and the price was good.

Review Source

Response from TMA Systems

April 18, 2024

Thanks for your feedback! We're so glad MEX has been such a valuable tool for you since 2014! We do offer a Report Writing course that may be helpful to you. To book in contact our Training team at training@mex.com.au or call 07 3392 4777

CD

Chloe D.  
Administrator  
Packaging and Containers  
Used the software for: 6-12 months

### "Great concept, poor execution"

April 8, 2024

3.0

MEX is a great idea, but the execution is where it falls flat, plus locking everything behind a paywall is where it falls even flatter. MEX might be okay if our data was set up correctly in the initial implementation, but even just doing basic functions is a tedious process, let alone fixing 15+ years of botched and inconsistent data. It makes no sense to me why, in 2024, a system does not have a drag and drop customization interface or the ability to go into settings and click check boxes to determine access for security groups rather than having to individually locate each module, field and back door to give/remove access, or even the ability to use "quick edits" in ANY listing, or any field (including customs).

Pros

The MEX suite means that we don't have to have multiple systems to perform the basic functions our business requires.

Cons

The UI is about 20 years out of date, the user manual is riddled with mistakes and only provides basic information, the rest is locked behind a paywall. The support staff all have inconsistent training so they are constantly contradicting one another. MEX branding is in consistent, which combined with the user manual errors, makes the MEX team seem unpolished. I have contacted the support team regularly, with varying issues only to be told "oh that's not a bug, because I cant replicate it" or "We've known about that for a while, but there's no ETA on a fix" (Except for \[sensitive content hidden\], shes a wonderful help). Customizing MEX is a very clunky process, and has been vastly over complicated. Having the option to customize MEX is great on one hand, having to spend hours, or thousands of Dollars to make it happen, not so much. Especially when I have personally seen much better customization abilities with other companies just simplifying it down and making it easier for their users, rather that trying to give them the world at their fingertips and falling 20 years behind. (Look at HubSpots UI for Customisation). The contacts module needs a serious overhaul as it is extremely limited and riddled with bugs. (see HubSpots contacts/companies module)

Review Source

Response from TMA Systems

April 18, 2024

Thank you for your detailed response. We appreciate your candid feedback. We're committed to improving the MEX experience so we have passed on your comments to our Products Manager and CEO. Please feel free to reach out if you have any further concerns or suggestions.

HH

Harvey H.  
Maintenance Systems Engineer  
Wine and Spirits  
Used the software for: 2+ years

### "Casella Mex Casella"

January 23, 2017

5.0

Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.

Pros

Its ability to adapt to our changing maintenance function while withholding a robust user environment.

Cons

The systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.

Review Source

Response from TMA Systems

January 27, 2017

Thanks very much for the review Harvey, we¿re happy to hear that you¿ve had such a great experience with MEX over the last 9 years and thank you for the feedback regarding the scheduler. If you ever need any assistance you can always phone in and talk to our support staff. Thanks for taking the time to review MEX.

LH

Leanne H.  
Lead Planner  
Facilities Services  
Used the software for: 2+ years

### "Use of MEX"

April 30, 2020

5.0

The running of our monthly PMS - MEX assists in running the script. We have had a couple of hiccups in that I was not aware of what the script did when the PMS ran, however, over the last few months we have managed to iron out everything. MEX consultants/staff are great, helpful and always friendly - \[SENSITIVE CONTENT HIDDEN\]especially is always helpful. I have had one on one training with \[SENSITIVE CONTENT HIDDEN\]- he was fantastic.

Pros

MEX is relatively easy to use and meets the businesses needs and most especially the needs of the Client

Cons

Previous users/administrators have customised the system, which is fine if you have had previous experience in using MEX - however, where scripts have been put in place in order to run certain parts of MEX can make things a little difficult - especially where the person leaves the business.

Review Source

Response from TMA Systems

September 28, 2020

Hi Leanne, Thank you for leaving a great review of the MEX System. We are stoked to hear that it meets your business's requirements and client needs. Our support team and Consultant are always readily available if you need any assistance. Thanks again!

NR

Narelle R.  
Administration Officer - R&M  
Wine and Spirits  
Used the software for: 1-2 years

### "Easy to use & friendly helpful service"

June 1, 2021

4.0

Keeping it as a one stop shop for all our Asset documentation, reports & setting up a catalogue to ensure parts are kept as required & there when needed. Allowing the history of the Maintenance department to be kept accurate & up to date.

Pros

Still getting to know what it can do but am finding new ways everyday to streamline processes & keep accurate records

Cons

Having to customise things that should come with it - like closing work orders you have to manually enter the date closed instead of it automatically entering from trades tab last dated & timed entry.

Reason for choosing MEX Maintenance

Not my decision, they originally purchased it as an Asset Register & tried to run it as such, this mentality has been changed & we are now using it for Repairs & Maintenance of assets, purchasing & cataloguing parts.

Review Source

Response from TMA Systems

June 4, 2021

Hi Narelle, Thank you for taking the time to write about your MEX experience. It is great that you find the system easy to use and are finding new ways to streamline your processes. Thanks also for your comment regarding customisations, we will be in touch shortly to discuss this further. Kind Regards, The MEX Team

RT

Robert T.  
Project Manager  
Hospitality  
Used the software for: Less than 6 months

### "Customer service like no other."

November 8, 2020

5.0

It has been extremely refreshing to deal with a company who has proactive employees across all areas of the company that I have dealt with. Sales, Training, service, and support.

Pros

I deal with suppliers from various industries every day. MEX is one of the most proactive companies for service and support I have ever dealt with. The software has also been designed to be simple to use which has been immensely helpful for while rolling it out and training our team.

Cons

So far we don't have any cons. We will probably ask for extra features along the way as we get used to the software. However if MEX are as responsive to this as they have been with support and training then I'm sure it will work out well for us.

Reason for choosing MEX Maintenance

After using the demo and looking at the training material it was obvious very quickly that MEX is one of very few companies that produce software designed and built with heavy input from the end users.

Review Source

Response from TMA Systems

November 10, 2020

Hi Robert, Thank you so much for your amazing review of the MEX System! It is really great to hear how much of a positive experience you've had. We always enjoy working with you and look forward to helping you in the future. Thanks again!

PR

Peter R.  
Asset Management Systems Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great product for mid size company"

October 8, 2019

4.0

Pros

It is easy to understand and has a good amount of functionality without being too complicated

Cons

there seems to be some features that do not work the way they should sometimes. Glitches in the system. Improvement in the mobile app functionality would be good and adding an Android App to the option would be good too.

Review Source

Response from TMA Systems

October 13, 2019

Hi Peter, Thank you for sharing your feedback, both positive and constructive. It is great to hear that you find MEX easy to understand with good functionality. With regards to your issues with some features, we would love to hear more about this. A member of our support team will be in contact shortly to see if they can resolve this for you. You will be glad to hear that we are developing a new app which will work with Android devices. Thanks again for your review - we really appreciate it! Kind Regards, The MEX Team

BK

Bobby K.  
Maintenance & Planning  
Pharmaceuticals  
Used the software for: 2+ years

### "This software can be adopted and used easily. "

March 19, 2019

5.0

I have used Mex for at least 2 years before i had a formal training . Mex was easy to learn with lots of functions to choose from and also specific reports can be generated depending on the amount of data entry done. Whenever support was required Mex help desk was always available and eager to help. The Mex maintenance programme is highly recommended

Pros

This software can be customised to own needs

Cons

All parts of the this programme isd much liked but history data can be altered which i think should not be possible.(Only my thoughts)

Review Source

Response from TMA Systems

March 20, 2019

Hi Bobby, Wow, thank you for your glowing review! We really appreciate your support and love to hear that MEX has been a huge benefit to your company. Your point on the changes to history data has been passed onto our Development Team. Thanks again for your high recommendation of MEX, we have really enjoyed working with you.

DM

Darryl M.  
Asset Management Consultant  
Management Consulting  
Used the software for: 2+ years

### "MEX user for 5 years "

June 11, 2019

4.0

MEX is reasonably easy to use and reliable. Support is usually very helpful and quick to respond

Pros

Easy to export data and support is very helpful

Cons

Inputting data can be slow. Changing details on many items can be tedious I would like to have - expense elements as well as the account codes - in the catalogue I would like to have the functionality to change preferred supplier for each item depending on the region

Review Source

Response from TMA Systems

June 14, 2019

Hi Daryl, Thank you very much for the review, we're stoked to hear that you have found the system easy to use and reliable over the last 5 years. In regards to the speed issues with inputting data, one of our support team members will be in touch shortly to investigate further. Thanks again for taking the time to review MEX.

BW

Brendan W.  
Production Engineering Manager  
Renewables & Environment  
Used the software for: Less than 6 months

### "CMMS Implementation with no maintenance experience."

December 5, 2022

4.0

Overall MEX is the designed and supported the way all software should be.

Pros

Logical format, easy to use, useful help index and accessible on call support.

Cons

The thing a like the least is the User Security set-up

Reason for choosing MEX Maintenance

Recommendation from similar sized business that had favourable experience with MEX. Australian presence and support.

Review Source

Response from TMA Systems

December 8, 2022

Hi Brendan, Thank you for sharing your positive feedback for MEX. It's really good to hear that you found the system easy to implement due to the logical format of MEX. If you ever need any assistance you can always phone and speak to our support staff who will be more than happy to help. Thanks again for your review.

PM

Paul M.  
Manager Tug Services Bunbury  
Maritime  
Used the software for: 6-12 months

### "Custom Module"

February 28, 2019

4.0

Pros

The software itself is quite easy to use when creating a custom module, it has allowed our business to start to combine our Preventative Maintenance with our Quality system enabling our crews easier access to all the information and tools they require to complete their roles.

Cons

Custom Modules have limited space to populate Custom Modules limitations - unable to have an item inserted into the module such as a Matrix or picture.

Review Source

Response from TMA Systems

March 6, 2019

Hi Paul, Thanks for taking the time to share your experience with the MEX system. It is wonderful to hear that you have found the system easy to use and that MEX has helped your crews complete their maintenance jobs. Our goal is to have a high level of customer satisfaction and it sounds like we achieved that goal with you. Your comments on the custom modules have been passed onto our friendly Support Team who will be in contact shortly to assist.

TC

Tom C.  
IT  
Maritime  
Used the software for: Less than 6 months

### "easy to move around"

November 17, 2017

3.0

I like the feel where you have the power to acquire reports from the data that has been entered so that the business can be business decisions promptu

Pros

The one thing I liked most about the software was that it can be accessed easily via web browser at any point of time I wish to access from my desktop.

Cons

The administrative part of the software is pretty complex that it needs to be studied carefully so that no mistakes is made. But overall the software is pretty neat.

Review Source

Response from TMA Systems

November 20, 2017

Hi Tom, Thanks so much for taking the time to review MEX. We are glad to hear you find MEX accessible and that our software has helped inform business decisions. Sorry to hear you are finding the administrative side of the software a bit harder to pick up. We have a tech tips section on our website that you can visit, these tech tips walk you through common practices in MEX and can hopefully shed some light on any difficult areas. https://www.mex.com.au/Blog/Tag/tech-tips We also have our Maitland explains video series, where MEX developer Maitland talks us through the functionality of MEX. https://www.mex.com.au/Blog/Tag/maitland-explains Don't hesitate to contact our friendly support team at support@mex.com.au or by calling +61 7 3392 4777 if you have any issues.

DB

Denys B.  
FleetMex Maintenance System Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "FleetMex Transport"

March 5, 2019

4.0

FleetMex helps track all our fleet asset location, maintenance cost, takes care of the maintenance and inventory requirements, service projections, outstanding works and fleet reporting.

Pros

Simple to setup, easy to navigate around, SQL Data based,

Cons

Not being able to add major components to Assets and track warranty for them separately with out using Asset Childs. Not having a tyre module when in Fleet mode.

Review Source

Response from TMA Systems

March 5, 2019

Hi Denys, Thank you for sharing your feedback, both positive and constructive. We are stoked to hear that you find MEX easy to use and simple to setup where we pride ourselves on being user friendly & continually strive to make maintenance simple. Your suggestions about warranty tracking and a tyre module have been passed onto our development team. Kind Regards, The MEX Team

LB

Lauren B.  
Maintenance & Reliability Coordinator  
Mining & Metals  
Used the software for: Less than 6 months

### "MEX Review"

September 13, 2022

5.0

Pros

It is easy to both set up a new Asset and then manage the work associated with this Asset

Cons

Would be more efficient to have hyperlinks to the Work Orders To be able to see both live and Historical Work Orders simultaneously would be helpful

Review Source

Response from TMA Systems

September 27, 2022

Hi Lauren, Thank you for your great review, we're happy to hear that you find the system easy to setup and thank you for your feedback regarding hyperlinks. If you ever need any assistance you can always phone in and speak to our support team. Thanks again.

SM

Shaun M.  
Maintenance co ordinator  
Machinery  
Used the software for: 1-2 years

### "Mex"

February 28, 2019

5.0

We are using mex to create a work history in the event of an audit. It has also made our end of month process a lot simpler and faster

Pros

Easy to use and navigate. It has made my job easier

Cons

I have no negative comments to make regarding mex software

Review Source

Response from TMA Systems

March 5, 2019

Hi Shaun, Thanks so much for the glowing review, we are so pleased to hear about your positive MEX experience. It is great to hear that you find MEX easy to use and we love that MEX has made your job a lot simpler and faster. Kind Regards, The MEX Team

DD

Danny D.  
System Admin  
Dairy  
Used the software for: 2+ years

### "Danny Dang"

February 28, 2019

4.0

Engineering maintenance

Pros

Mex is quite easy to use and provides rich functionalities for manufacturing maintenance.

Cons

SQL efficiency - need to improve SQL that are used with Mex App.

Review Source

Response from TMA Systems

March 5, 2019

Thank you for taking the time to review our software Danny. It is great to hear from a happy customer! We work really hard here at MEX to ensure the system is easy to use and provides rich functionality to ultimately make your life easier. We are currently revamping the MEX App to increase its functionality so thank you for your suggestion, it has been passed onto our development team. Kind Regards, The MEX Team

EC

Edward C.  
Service Desk Officer  
Facilities Services  
Used the software for: Less than 6 months

### "MEX Review"

April 2, 2019

5.0

Overall a very positive experience and am very happy with the software so far

Pros

Ease of use Ability to customise almost anything Customer service

Cons

Unable to remove unwanted tabs in 'Asset Details' (may be user fault on our end) Asset register listing resets order after selecting 'Details' button and returning to Asset Register screen Unable to alter details included or not included on Work Order form (may be user fault on our end)

Review Source

Response from TMA Systems

April 3, 2019

Hi Edward, Thanks so much for sharing your experience with us and leaving a review of the system. It is really great to hear that you find the system easy to use and easily customisable. With your point on removing tabs & altering details, our support team will be in contact with you shortly to help you with this - there is a simple solution to this. Thanks again for the feedback!

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