# Page 2 | MEX Maintenance Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MEX Maintenance the right Work Order solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/56749/MEX/reviews --- MEX Maintenance 4.3 (84) [View alternatives](https://www.capterra.com/p/56749/MEX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 2 - Reviews of MEX Maintenance ## Showing most helpful reviews Showing 26-50 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CI Chris I. Maintenance Technician Mechanical or Industrial Engineering Used the software for: 2+ years ### "Mex user, spare parts and WO's mostly" April 8, 2024 3.0 Our program was setup by an office junior, not an experienced user, therefore it's not setup right and it's too complicated for anyone to risk changing / correcting it. As such we use it the best we can, but don't tap into a tenth of the functions we should be using it for Pros relatively straight forward to use. THE BETTER the initial SET-UP the better the end product and usability. (for clarity, I'm supplying feedback on the Mex system of a company I contract too. They have 200+ employees) Cons Would REALLY like to see ways of simply uploading from an excel spreadsheet for Work Orders. By this, I mean clear to see how the current Mex data base is setup i.e. First column (or field) is x, second field is Y etc. That way, I can arrange MY EXCEL spreadsheet correctly before uploading Review Source Response from TMA Systems April 18, 2024 Thanks for sharing your experience! It sounds like a session with one of our experienced MEX Consultants/Trainers could be of great help with the issues you've mentioned. Reach out to training@mex.com.au for more information. We're here to help you optimise functionality and get the most out of the software! DV Darryl V. Science Technician Education Management Used the software for: Less than 6 months ### "New user of MEX in a regional school" November 3, 2023 5.0 Outstanding in all respects so far (not all modules have been used yet, but more will be used early 2024). It did take some time to set up the "shell" but was well worthwhile. Data imports were easily done. Congratulations to the entire MEX team. Pros There are numerous positive aspects to MEX - security, flexibility, automation and cross liking of data and reporting functionality. A very significant aspect is the excellent help files and support offered by everyone at MEX. I have been looking for something like this for a very long time and am more than happy with everything and everyone. As mentioned, great help files and you tube videos. Cons No bad experiences yet, any new system will have a very steep learning curve. It took some time to get my head around the set up, but previous understanding of maintenance requirements / tracking functionality was a bonus. I think new users need to understand their operations / requirements very well and allow enough time to get the system to a useable place. That is not a negative aspect at all, but it is a cost to be aware of. Reason for choosing MEX Maintenance Numerous products were considered, but MEX seemed to fulfill our requirements the best. Switched from [FleetMEX](https://www.capterra.com/p/56750/FleetMEX/) Could not be cloud based, very cumbersome and did not have any of the features I required. The existing program was not really suitable for use in other departments. My first attempt at managing this was to build an access data base, but got to the limit of my expertise and after many years have settled on MEX. Review Source Response from TMA Systems November 9, 2023 Thanks so much for sharing your experience with us Darryl, we're so glad to hear you found MEX after a long search and that it meets all your requirements and more. Thank you again for taking the time to review MEX. PM Paul M. Senior Functional Business Analyst Information Technology and Services Used the software for: 2+ years ### "MEX at Golden Bay Cement" October 16, 2019 3.0 MEX are quick to offer solutions, but do not always listen to the Customer. Time will resolve that as the relationship between the new Maintenance Manager and MEX evolves. Integration has proven difficult and there are still issues to be dealt with. GBC is actively working on a plan to address issues and tighten up the integration performance. There is great scope for improvement at GBC, and there is a plan to address that. There is a lack of both ownership and understanding below the Maintenance Manager, a legacy of the previous Maintenance Manager. Again, GBC is working to address that. Pros The software is simple in nature. This makes learning the product easy, and training is accomplished with minimum fuss. The application is solid, the releases (Builds) are reliable. Support is top notch, and very responsive. Cons GBC did not make a great job of establishing their deliverables for the software. As a result, the product has been slow to deliver a lot of the benefits which are clearly there for the taking. A change of Maintenance Manager so soon after go-Live did not help GBC in achieving its goals either, but that is being addressed by the new Maintenance Manager. Alternatives considered [Mainpac EAM](https://www.capterra.com/p/9427/Mainpac-EAM/)[IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reason for choosing MEX Maintenance The Maintenance Manager preferred the simplicity of MEX over the other products. Switched from [Mainpac EAM](https://www.capterra.com/p/9427/Mainpac-EAM/) Maintenance Manger at the time believed the product was not delivering what the Business needed. Review Source Response from TMA Systems October 20, 2019 Hi Paul, Thanks for taking the time to leave a review of MEX, it is wonderful to hear about your experience with the system. Making a simple yet effective system is one of our main priorities so we are really glad to hear we have achieved this goal with you. We would like to hear more on your issues with the integration, so someone will be in touch shortly. Thanks again for the feedback! MC Max C. Reliability Engineer Food & Beverages Used the software for: 1-2 years ### "Very effective and easy CMMS" March 26, 2024 4.0 Very positive. they provided a very good support for the training and the development of our infrastructure. They have a set of skilled people that are aware of the reality of what is an industrial site Pros Very intuitive user interface. while some icons could be confusing (ex: Details/Search) it is very easy to find your marks and being autonomous in navigating. We appreciate the possibility to tune the interface, having access to control files that allow us to gain and of course the possibility to have a mobile access Cons There is still improvement as the system has a "Logic" approach. You have to quite the page you are one to fetch an info somewhere else. It will be useful to be able to navigate through the top tabs without quitting/saving the work. Finally While there are plenty of very useful fields, it would have been interesting to included in the commisionning time a schedule to tune Front end/back End to facilitate report creation. Review Source PO Peita O. Admin Assistant Property Hospital & Health Care Used the software for: 2+ years ### "Multicap Maintenance MEX Review" February 4, 2022 5.0 Pros Asset management, Work Order management, Key management, Request Listings and History all very good components and good to use. Customer Service is very good MEX are always willing to help whenever I call and all staff are kind, polite and helpful. No one has ever been dismissive or rude. Cons MEX does not talk to our Finance System and this makes life very difficult to enter invoices and close work orders. There are a few items that cannot be changed, if a mistake is made in selecting an asset in a request and then a Work Order is created then you cannot change the asset selected in the request, same with accidently creating a work order instead of attaching an already existing work order. This cannot be changed either. Review Source Response from TMA Systems March 14, 2022 Hi Peita, Thank you for your great review of MEX, it is greatly appreciated. Good Customer Service is one of our main priorities so we are really happy to hear that we have achieved this goal with you. Also thank you for your points about customising the system we will take that on board. Do note MEX can be linked with finance systems so if you are interested please get in touch with us. JV Jan V. Asset Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Ease of use" April 16, 2024 5.0 Pros It's an easy-to-use system that is not overly complicated and can easily follow a process with minimum steps. We do have young and old school guys and across the board, all are happy with use of system. Cons There is not much to say here, only have pros on MEX. Review Source Response from TMA Systems April 18, 2024 Thank you for your review! We're so glad to hear the system has been easy to implement and use for your business. NL Nick L. General Manager Farming Used the software for: 2+ years ### "A reasonable package, not great for small business" April 23, 2024 2.0 MEX is a reasonable product It has been a reasonable way to start digital maintenance planning for us Pros Reasonable price Relatively intuitive to use Cons Too complex for a small business Hard to navigate Not user friendly The support from MEX is passive and reluctant Review Source JF John F. Maintenance Planner Food Production Used the software for: 2+ years ### "MEX = KISS Value for money." June 2, 2019 4.0 This software is ideal for small to midsize business. The ease of use is that actual day to day users will love it. Value for money. Pros Extremely easy to use..Everything flows nicely, and easy to find Does the basics well.. WO-PO connection parts booking etc easy. WO PO process easy and well thought out. The PM is part is simple and easy to use. Parts easy to book to WO/PO or raising thru PMs. Ops(Online Request) works well.. MEX app works well.. Stores module well thought out-easy to use.. Support is excellent. Buying the software is extremely cheap, and is value for money. Searching for anything within the system easy. Easy to customize the interface with no programming skills. Because the accounts side of things is basic it is actually easy to understand. Asset tree structure easy to use, and simple to walk thru assets details. Printing attaching documents simple. Screens are quick to load (optimize with profiles and ranges). Cons Financial side is a bit basic, will be limiting for large companies. Scheduler system not the best. Even thou pages are infinitely customizable for users there is a compromise with the screen tlagging ages to load/freezing.. The odd annoying bug. Tailored to fleet/mining.. Wire frame reports a bit on the basic side. MEX app only IOS. Review Source Response from TMA Systems July 17, 2019 Hi John, Thank you so much for your glowing review! We appreciate your honest feedback and its really great to hear that you have found MEX extremely easy to use and value for money. A main goal of ours is to make the system easy to use so that our users can actually use the system. It looks like we have reached that goal with you. Thanks again for your high recommendation of MEX! BM Barry M. EAM Consultant Oil & Energy Used the software for: 2+ years ### "Mex Administrator" September 14, 2021 5.0 The team at MEX are very helpful and obliging. They are quick to respond to requests for help, and in the four and a half years of administering MEX through full implementation cycles, I don't think they have ever said 'we can't do that' to calls for product customisations. Pros MEX Maintenance is value for money, easy to set up and implement. It's intuitive to use for the end user. The product allows for a lot of nifty user customisation functions which enables the support of client management of work processes. Cons Setting up security is a necessary evil for any system. While MEX is easy to set the security for different user groups, it is a bit difficult to get an overall picture of what security has been set for each group without clicking though each menu option and screen. Reason for choosing MEX Maintenance Client was already using an older version of Mex in a limited capacity. Review Source Response from TMA Systems October 11, 2021 Hi Barry, Thank you so much for leaving such a great review of MEX! Ease of Use and Customisation is a top priority here, so we are pleased to hear that you think the same. Security is equally important to us and feedback such as yours will help us further simplify the setup. We have passed on your feedback to the relevant departments to investigate. Thanks again, we really appreciate it! SJ Stephen J. Engineering Projects Food & Beverages Used the software for: Less than 6 months ### "Hive and Wellness MEX" April 21, 2024 5.0 I have enjoyed learning how to use MEX. Pros Relatively simple to use, with good after sales support Cons There are some things that just aren't intuitive, and you certainly need some training to get the most out of it. Review Source AS Aneka S. Fleet Administrator Government Administration Used the software for: Less than 6 months ### "Easy & Responsive software to use" December 6, 2022 5.0 Great. Excellent support and training also. Pros Easily create work orders and track preventative maintenance coming up. Makes scheduling the workshop easy. Cons Haven't found any functions that are not helpful. Reason for choosing MEX Maintenance Unsure as was not a part of this setup process Review Source Response from TMA Systems December 8, 2022 Hi Aneka, Thanks so much for your 5 star review! We really appreciate your feedback and glad to hear you find MEX easy to use with great support and training to back it up. Thank you again for taking the time to review MEX. MC Matt C. Planner Food Production Used the software for: 2+ years ### "Highly recomended" April 8, 2024 5.0 Pros I have worked with many different maintenance systems but none are as user friendly and flexible as MEX Cons there is nothing to dislike. it is easy to use Review Source Response from TMA Systems April 18, 2024 We greatly appreciate your recommendation and are delighted that MEX has proven to be both user-friendly and flexible for your maintenance needs! RH Ray H. Manufacturing Manager & Process Engineer - Components - Hastings, New Zealand Packaging and Containers Used the software for: 2+ years ### "Jamestrong Packaging Australia / New Zealand Online Training Review" September 14, 2021 5.0 Well structured and user friendly product, very good for contractor compliance and control of costs at site Stores module in particular is powerful and very easy to use Pros Jamestrong has been a MEX user for a number of years and has required specific user level training to utilise it correctly throughout our business group The training provided at various levels was detailed and comprehensive. All participants enjoyed the training format and delivery by the trainer Cons The requirement of specifically written interface software required for QAD or SAP Reason for choosing MEX Maintenance n/a Review Source Response from TMA Systems October 11, 2021 Thanks for leaving us a review Ray! We really appreciate hearing about your positive experience with MEX Training and using the system over the years. RM Reuben M. Store Person Packaging and Containers Used the software for: 2+ years ### "Good but..." March 5, 2019 4.0 The software is full of great features, however they are only as great as the information that goes in, which can sometimes lead to frustration. We use MEX to run our stores (although no ordering happens through MEX unfortunately) We also use the Preventative Maintenance in a big way, and some features are still struggling to be realized (for instance, the hierarchy of PM's) However, when good information is input consistently, fairly consistent results are output. Pros Good features for stores and preventative maintenance etc. Lots of information and recording of history is possible. Great to be able to add photos and all sorts of information in behind stores items, or work orders. Cons Often can be running slow and a bit clunky. Some features are not user friendly/intuitive to use (e.g. exiting a field in order to save) Building custom reports is way over-complicated for someone without the correct training. Certain stock reports do not work, as they seem to have been installed or set up incorrectly. Review Source Response from TMA Systems March 12, 2019 Hi Reuben, Thank you for leaving a review, we appreciate your honest feedback and we are pleased to hear that you find a number of features good to use. We also wanted to let you know that problems highlighted with the usability of MEX are issues we take seriously. We would greatly appreciate the opportunity to discuss this further with you and help resolve your issues. We will be in touch shortly. MU Martin U. Engineering Manager Food Production Used the software for: 2+ years ### "An awesome easy to use maintenance system" June 25, 2019 4.0 very good Pros Easy to implement, and learn. Does all the preventative planning and speeds up the re-occurring purchasing Cons No long term asset management functionality. I would like to see this implemented into MEX, so you can plan long-term improvements and capital replacements using MEX for major work at least 3-10 years ahead. Also no PM and asset criticality in system. Review Source Response from TMA Systems July 1, 2019 Hi Martin, Thank you for sharing your feedback, both positive and constructive. We are super pleased to hear that you find MEX easy to implement and learn. In regards to long term Asset Management functionality, we would love to hear your thoughts on what more we can do to move in this direction. Do note with a recent update of MEX we have introduced Asset Criticality so you may need to update your system to make use of this new function. A member of our support team will be in touch shortly to help you with this. Thanks again for your review - we really appreciate it! Kind Regards, The MEX Team AA ADNAN A. General Manager Shipbuilding Used the software for: 1-2 years ### "MEX evaluation " April 8, 2024 5.0 I like MEX But ı couldnt sell anybody.If ı have any chance again ,ı will try selling and demostration. Pros Easy to use,Not too complex.Key performance indicators are good and very usable. Cons Include inspections.Also Predictive maintenance.I havent met unavailable it.Quatation is a little complex.And ı couldnt uderstand clearly. Must be threee options.small medium and large companies and users . Review Source Response from TMA Systems April 18, 2024 Thanks for your feedback! pM philip M. Maintenance Manager Food & Beverages Used the software for: 2+ years ### "MEX Maintenance Review" March 13, 2019 5.0 MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more effectively by having trades onsite when required to carryout planned maintenance activities and not just be a breakdown team giving them more machine up-time. Pros MEX is by far one of the best CMMS I've used so far in my career its functionality makes it an easy system to implement which intern gives eases of use to the end user (maintenance trades), Also regions is a great tool to setup multiple site locations across the business ensuring we have a standardised asset tree and control files, Cons Mex today requires further development by giving you the ability to import rosters into your schedule which will give you better planning functionality Review Source Response from TMA Systems March 18, 2019 Hi Philip, Thank you for leaving such a wonderful review. We take pride in customer satisfaction and are committed to delivering a useful and easy to use system. It's customers like you that make our job wonderful! Thanks, once again, for your kind words. LD Leah D. MEX Database Admin Food Production Used the software for: 2+ years ### "Easy to use system. Great support and service" February 7, 2017 5.0 MEX is a great program and very easy to use. The staff are friendly (that's you reception ladies) and very informative and helpful (support guys). The front end platform looks great, is easy to navigate, and I like that you are able to set permissions to allow or restrict access to certain areas. I particularly like the ability to take MEX with you via the iOS app. As with any program there are occasional glitches or issues, but the support staff and developers do a fantastic job sorting things out where they can. I would highly recommend MEX for anyone in the market for a good CMMS. Pros The support and assistance you get from the MEX staff. I believe that is key to any good program. Cons Nothing. I really enjoy using it. Review Source Response from TMA Systems February 7, 2017 Hi Leah, Firstly, thank you so much for taking the time to review our software. It¿s fantastic to hear you¿ve had great customer service across several of our departments. Having security levels and access restrictions within an organisation is extremely important and it¿s great know our customers agree and value the feature. We pride ourselves on MEX¿s mobility through our App and our HTML 5 platform. Our goal this year is to diversify our mobility and increase its capacity. So, thank you for your suggestion it¿s been sent onto our research and development department. Thanks again for the great review Leah. Kind Regards The MEX Team. SG Stephen G. Facility Co-ordinator Sports Used the software for: 2+ years ### "Mex Review 28/02/2019" February 28, 2019 4.0 MEX is a good asset and maintenance management tool. if it's programmed and used correctly. Pros Well designed and easy to use once you've received the training Cons Often the work order list and request list just spins around and won't open. MEX are unsure what the problem is. This had had a significant impact on the users at the time. the 250 reports that are provided with the initial set up are really a waste. you need to generate 3 reports to get the information you need and some of them don't even work. I don't think MEX should advertise thay have so many reports to potential customers as they're really not very good. Review Source Response from TMA Systems March 5, 2019 Hi Stephen, Thanks for sharing your feedback and taking the time to bring this to our attention. We are sorry to hear that you have been experiencing some issues with the usability & reports. Your suggestions and comments have been passed onto our Support Team so this can be looked into further. We will be in touch so that we can resolve any issues as quickly as possible. BN Bill N. Reliability Planner Hospital & Health Care Used the software for: 6-12 months ### "Preparing Maintenance Plans" April 8, 2024 3.0 As I did not have any training am happy with the basics but more training is needed to be honest. Pros Setting up is all good - but needs more training for all our users like on one or group. Cons Scheduling weekly and monthly Maintenance Work Orders is not consistent especially weekly; sometimes only two weeks for any month is generated. I prefer to have monthly pop-up menu where I schedule weekly and monthly and export those to Excel as per Asset Numbers. The current schedule is not very friendly nor consistent or reliable even the frequency set up have been confirmed. More work on this aspect Review Source DB Daniel B. Operational Excellence Systems Specialist Food & Beverages Used the software for: 2+ years ### "MEX Review" March 31, 2021 4.0 Overall we have found MEX easy to use and customisable to meet our needs. Pros MEX is great for customisation - we can do most of the customisation ourselves, and for more complicated changes, the MEX team are helpful and responsive. This means we can adjust the system to meet our processes, not the other way around. Cons MEX can be a bit hard to use on mobile devices. Some features are not usable, and the layouts can be hard to see. Reason for choosing MEX Maintenance Ease of use and customisation. Switched from [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) We made the switch to MEX to solve speed issues seen in Maximo, improve customisation and security, and reduce the cost of our CMMS. Review Source Response from TMA Systems April 7, 2021 Hi Daniel, Thank you for your great review - we really appreciate it! We are super pleased to hear that you find the customisation features beneficial and that MEX is so easy to use. Also thank you for your constructive feedback on the Mobile App, we always like to hear suggestions from our customers to help improve our products. CH Craig H. Maintenance Planner Food Production Used the software for: 6-12 months ### "MEX User Review" April 30, 2020 5.0 Great system, easy to use and very user friendly In my previous role I used Mainpac and the difference between the 2 systems is chalk & cheese, MEX is the better system by far in my eyes Pros I used MEX some years ago when it was first being introduced and found it to be really easy to use back then. I am now using the product on a daily basis to manage multiple sites for all of their Maintenance needs from Preventative Maintenance to Purchasing the system has a lot to offer. The reports available in MEX allow Cons I dont really have any problems or dislikes with the system, anything I'm unsure about only requires a quick phone call to MEX to assist in helping me sort this out Reason for choosing MEX Maintenance Unsure as to what other Maintenance systems were looked at as MEX was implemented before I started with the business Switched from [Mainpac EAM](https://www.capterra.com/p/9427/Mainpac-EAM/) Business decision Review Source Response from TMA Systems September 28, 2020 Hi Craig, Thanks so much for your positive review! Your support is greatly appreciated and we are so happy to hear that you find the system so easy to use. Thanks again for your high review of MEX, we really appreciate it! JT John T. National Realiability and Efficiency Manager Furniture Used the software for: 2+ years ### "MEX Review" March 7, 2019 4.0 We have implemented a national structure for Asset Management and are using MEX as the tool for this system across a large number of sites Australia wide that have varying processes. The team at MEX has been 100% supportive to all our requests and the time this regionalised system has taken for us to roll out. The flexibility to our requirements has been extremely helpful with everyone from the receptionist, technical support and managers always more then happy to assist. Pros Ease of use, Function ability, ease of data capture and quick recall. Cons Some bugs have presented - However MEX has always supported us and provided the fix. The I ability to group parts in stores catalogue. Review Source Response from TMA Systems March 12, 2019 Hey John, We are incredibly grateful that you took the time out to leave us such a nice review! It is so good to hear that you have had an smooth experience with the system and our team have always enjoyed helping you out. Thanks again for being a MEX advocate, we really appreciate it! PB Paul B. Head of Property and Business Development Facilities Services Used the software for: 2+ years ### "Edge Review" April 8, 2024 4.0 It is a good piece of software but really needs an overhaul on its user interface Pros Many functions and will be able to address most needs of the client. Cons Overly complicated user interface, far too many intricacies in the setup that can lead to problems Review Source VS Viniana S. Engineering Documentation Food & Beverages Used the software for: 2+ years ### "Software enables me to work efficiently and effectively." August 23, 2019 5.0 Business problems that were faced before was visualization of data collected and with this MEX Version 15, it has what I need now. Pros It is easy to use and visuality of data on the dashboard creates a more professional approach in delivering my reports to my superiors. Cons I personally feel that the MEX Version 15 is improved from Mex Version 11. Reason for choosing MEX Maintenance MEX was previously used by our Company and with this relationship we opted to continue. Review Source Response from TMA Systems August 27, 2019 Hi Viniana, Thanks so much for the glowing review. It sounds like you are getting a lot out of the MEX system, which is really great to hear! The main goal of MEX is to provide an easy to use system to enable our customers to manage their maintenance efficiently and effectively. We are really pleased to hear that we have reached this goal with you. Thank you again for providing your feedback, it is greatly appreciated. Similar Products Featured